01nullITIL Service Management FoundationITIL Service Management FoundationCourse ObjectivesCourse ObjectivesTo introduce ITIL As Best Practice framework
Terms, Definitions, Phrases
Gain an understanding of the essential ITIL processes and how they relate to e...
nullITIL Service Management FoundationITIL Service Management FoundationCourse ObjectivesCourse ObjectivesTo introduce ITIL As Best Practice framework
Terms, Definitions, Phrases
Gain an understanding of the essential ITIL processes and how they relate to each other, in order to support and deliver a quality IT service
Course Content – Day 1Course Content – Day 1Introduction
Introduction to IT Service Management
Service Desk
Configuration Management
Incident Management
Problem Management
Change Management
Release ManagementCourse Content – Day 2Course Content – Day 2Service Level Management
Financial Management for IT Services
Capacity Management
IT Service Continuity Management
Availability ManagementITIL OverviewITIL OverviewITIL is a Best Practice Framework
Integrated into OGC and BSI guidance
ITIL Philosophy – Scaleable Process driven approach
Key Objective 1
Align IT services with the Current and Future needs of the business and its Customers
Key Objective 2
To improve Quality of the services delivered
Key Objective 3
Reduce long term Cost of service provision
ITIL - IT Infrastructure Library ITIL - IT Infrastructure Library Mission
StatementStrategyTactics
PlanningOperations
day-to-dayBusiness IT AlignmentService
DeliveryService
SupportIntroduction to Service Management
The Service Desk
Configuration Management
Incident Management
Problem Management
Change Management
Release ManagementIntroduction to Service Management
The Service Desk
Configuration Management
Incident Management
Problem Management
Change Management
Release Management
本文档为【01】,请使用软件OFFICE或WPS软件打开。作品中的文字与图均可以修改和编辑,
图片更改请在作品中右键图片并更换,文字修改请直接点击文字进行修改,也可以新增和删除文档中的内容。
该文档来自用户分享,如有侵权行为请发邮件ishare@vip.sina.com联系网站客服,我们会及时删除。
[版权声明] 本站所有资料为用户分享产生,若发现您的权利被侵害,请联系客服邮件isharekefu@iask.cn,我们尽快处理。
本作品所展示的图片、画像、字体、音乐的版权可能需版权方额外授权,请谨慎使用。
网站提供的党政主题相关内容(国旗、国徽、党徽..)目的在于配合国家政策宣传,仅限个人学习分享使用,禁止用于任何广告和商用目的。