01nullITIL Service Management FoundationITIL Service Management FoundationCourse ObjectivesCourse ObjectivesTo introduce ITIL As Best Practice framework
Terms, Definitions, Phrases
Gain an understanding of the essential ITIL processes and how they relate to e...
nullITIL Service Management FoundationITIL Service Management FoundationCourse ObjectivesCourse ObjectivesTo introduce ITIL As Best Practice framework
Terms, Definitions, Phrases
Gain an understanding of the essential ITIL processes and how they relate to each other, in order to support and deliver a quality IT service
Course Content – Day 1Course Content – Day 1Introduction
Introduction to IT Service Management
Service Desk
Configuration Management
Incident Management
Problem Management
Change Management
Release ManagementCourse Content – Day 2Course Content – Day 2Service Level Management
Financial Management for IT Services
Capacity Management
IT Service Continuity Management
Availability ManagementITIL OverviewITIL OverviewITIL is a Best Practice Framework
Integrated into OGC and BSI guidance
ITIL Philosophy – Scaleable Process driven approach
Key Objective 1
Align IT services with the Current and Future needs of the business and its Customers
Key Objective 2
To improve Quality of the services delivered
Key Objective 3
Reduce long term Cost of service provision
ITIL - IT Infrastructure Library ITIL - IT Infrastructure Library Mission
StatementStrategyTactics
PlanningOperations
day-to-dayBusiness IT AlignmentService
DeliveryService
SupportIntroduction to Service Management
The Service Desk
Configuration Management
Incident Management
Problem Management
Change Management
Release ManagementIntroduction to Service Management
The Service Desk
Configuration Management
Incident Management
Problem Management
Change Management
Release Management
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