吉林省英语导游证口试四十道题英文

第一题  导游人员的定义？导游员应该具备的基本素质有哪些？ What is the definition of a tour guide and what basic qualities should a tour guide have? (1)A tour guide is a person who has acquired a tour guide certificate（证 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf ） and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services. (2)a. moral character 良好的品质 b. profound knowledge 渊博的知识 c. sound ability 较强的能力 d. proficient skills 较高的技能 e. healthy body 健康的身体 f. decent appearance 端庄的仪表 第二题  导游人员的基本 职责 岗位职责下载项目部各岗位职责下载项目部各岗位职责下载建筑公司岗位职责下载社工督导职责.docx 是什么？ List the basic tasks of a tour guide. (1) Arrange the itinerary（路线） of visits and sightseeing according to the contract（ 合同 劳动合同范本免费下载装修合同范本免费下载租赁合同免费下载房屋买卖合同下载劳务合同范本下载 ） signed between the travel agency and the tourists. (2) Guide the tourists to and around the sites and introduce them Chinese culture and the local tourism resources. (3) Arrange for meals, accommodation, transportation, shopping and entertainment, and ensure the personal safety of tourists and the security of their property. (4) Answer tourists’ questions patiently and help them solve their problems during the journey. (5) Report tourists’ opinions and suggestions to the travel agency and, if necessary, help to arrange meetings for on-tour feedback. 第三题  导游员应该怎样熟悉接待 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 ？ How does a tour guide get to know a reception plan? (1) The tourist group survey（旅游团概况）: 1.客源地the name of the travel agency that organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group. (2) Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业 and religions宗教信仰. (3) Traveling route and the transportation（旅游路线和交通工具）: the whole route of this group全程路线, places of departing and entering出入境地点, transportation交通工具 and so on. The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。 (4) Tickets of transportation（交通票据情况）: whether the tickets have been reserved according to plan? Is there any changes? If there is, what is the new situation? Whether there are back round trip tickets; domestic section（国内段） of international tickets? The ticket for entering into or out of the country is ticket of OK or ticket of OPEN. (5) Special requirement and precautions（特殊要求和注意事项）: Whether there is a special requirement? Whether need some director concerned to receive, meet or invite to have a dinner? Whether among the tourists there are the old, weak, sick and disabled needing to be especially looked after. (6) Whether it is needed to handle certificates ahead of time? （是否需要提前办理证件）Whether there are areas or cities that need the tourists to handle the pass? If needed, do it ahead of time. 第四题  上团前导游员应当做好哪些准备工作？ List the basic preparations made by a guide before leading a tour group. (1) Be familiar with the reception program. 熟悉接待计划 (2) Confirm details of transportation, accommodation and luggage delivery before the group arrives. 落实接待事宜 (3) Bring all necessary items including documentation-tour guide certificate and professional rating cared----local travel schedule and the tour guide banner. 做好物质准备 (4) Be sure to have and use professional language skills and knowledge. 语言和知识准备 (5) Be tidy, friendly and good mannered. 形象准备 (6) Have a positive attitude and be prepared to face complaints from tourists.心理准备 第五题  旅游团抵达前导游员应当做好哪些工作？ What should the tour guides do before the arriving of the tourist group? (1) Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time with the information office of the airports, train stations quay（码头） before setting out. (2) Fix the time and place with the tour bus driver: guarantee to arrive half an hour in advance; Tell the schedule and arrangement of time and activity to the driver on the way; After reaching the station fix the parking place. (3) Check the right arriving time of the tourist group once more: arrive at the airport, station or quay ahead of time. (4) Get in touch with the porter（行李员）: Notify the place that the luggage is sent to, and fix the parking place with the luggage van（行李车） driver. (5) Receive the tourist group with signs or meeting boards at the station: meet the tourist at a striking（突出的） position at the station exit, indicate（标明） group name and number, leader’s name or national guide’s name or name of tourist on the meeting board. 第六题  旅游团抵达后导游员应当做好哪些工作？ What should the tour guide do when the tourist group arrives? 1. Look for the tourist group at a striking position at the station exit, confirm the information of the tourist group to ensure receiving the right group. 2. Check out the number of tourists: If there are more or less than the planned persons, the guide should contact reception agency in time suck as appearing, 3. Count the luggage collectively集中清点行李: And the leader, accompanied completely, the porter checks the luggage together, check whether to stand intact（完好的） or not, do the handing（交付） over procedure well after checking. 4. Congregate（聚集） the tourists and get on the bus: Stand by the bus door with smile, help the old and the young, check the number of people. 第七题  从机场（车站）赴饭店途中导游员应当做好哪些工作？ What should the guide do on the way from the airport to the hotel? (1) He should warmly welcome the tour group. Deliver a welcoming speech: show welcome, introduce service people tell programs, present attitude, give wishes. (2) He should inform the overseas tourists of the local time. Adjust time: Entry group want time difference of recommending, transfer Beijing time. (3) He should give a brief introduction to the local customs, the location of the hotel and its facilities. (4) He should collect the certificate: The passport, yellow book, the ticket, etc. and the plane confirms in order to move in. (5) He should guide on the way: Introduce the scene on the way, local overview and situation in the hotel. (6) He should inform the tourists of the first meeting place and coach parking place(if applicable若可以). 第八题  在入住饭店服务中导游员应当做好哪些工作？ What should a tour guide do when the tour group arrives at the hotel? (1) Help the tour group check in. Knowing the room number of the tour leader, and leave the telephone number to the tour leader or national guide. (2) Inform the tour group of all hotel facilities and services including the restaurant, business center, public washrooms etc. (3) Confirm arrangements for the first meal for the group. Tell the particular requirements of the group to the restaurant. (4) Inform tour group of itinerary just for day of arrival and the next day. (5) Ask the porter to deliver the luggage to tourists’ rooms. (6) Arrange morning call for the tourists. Fix the morning call time with tour leader and then the tour leader inform the tourists, local guide inform the front desk. 第九题  地陪在途中导游应做好哪些工作？ What should a local guide do on the way to a certain scenic area? (1) Inform the tourists of the itinerary of the day again including the time and place of meals, report the time of reaching the tour site. Report the news if necessary. (2) Comment on the local customs and scenery along the way and answer questions. (3) Give the group a brief introduction to the tourist destination, especially the historical value and feature, rousing their curiosity of the tour site. (4) Organize entertainment activities, promoting friendship between the local guide and the tourists. 第十题  购物服务的基本要求是什么？ What are the basic requirements of the shopping service? (1) When tourists do shopping, tell them the duration（持续时间）, attentions and characteristics of the goods clearly. Help tourists to consign for shopping. (2) If tourists are forced to buy things by peddlers(小贩), local guide has the responsibility to remind tourists not to be cheated. (3) If the shop doesn’t determine price according to quality, sell fake and shoddy products假冒伪劣商品, does not offer standard service, local guide should report it to the director of the shop in order to protect the benefits of the tourists. (4) The local guide should take the tour group shopping only at shops designated(指定的) by contract. The local guide is not permitted to add extra shops or shopping time. 第十一题  在用餐过程中导游员应当做好哪些工作？ What should the guide do when the group having meals? (1) While having a dinner, the local guide should lead the tourists to take a seat, introduce dining room facilities, meal characteristics and types of drinks. (2) Inform the tour leader about the dinner place of local and national guides, and the time of setting out after dinner用餐后的出发时间. (3) Inspect the dishes one or two times during the mealtime to make sure the food is up to the standard specified in the contract. Answer questions about the food raised by tourists. (4) After dinner, the local guide should check out according to the accurate dining number, standard and drinks amount. 第十二题  送站前导游员应当做好哪些工作？ What preparations should a guide make before the departure of the group? (1) Check the names, number of tourists and the return tickets. If the group is going to leave the country by plane, the local guide should help the overseas tour leader confirm the air tickets. (2) Confirm the time for the delivery of luggage with the porter and the tour leader, and then inform the time to tourists. (3) Confirm the time for the morning call and breakfast. Fix the leaving time with driver and tour leader, and then inform the tourists. (4) Remind the tourists to pay their bills before they leave the hotel, Return the tourists’ identity cards or passports. 第十三题  送站服务的具体内容要求有哪些？ What should the guide do while seeing off the tourists? (1) Deliver a farewell speech: including that feels reluctant to part表示惜别, expresses gratitude to cooperation感谢合作, reviews traveling回顾旅程, solicits the suggestion征求意见, looks forward to meeting期盼相逢. (2) Reach the airport ahead of time: international flight, domestic flight should be 2 hours in advance, train should be 90 mins in advance. (3) Go through leaving formalities including delivering transport tickets, cheching the luggage. After the group leaving, the local guide can leave.办理离站手续 第十四题  下团后地陪的后续工作有哪些？ What does the following work contain after the tour group packing off? (1) Processing carry-over question处理遗留问题: After the tour group packing off, the local guide should deal with tourist’s carry-over issue earnestly（认真地）and properly; Handle the matters concerned by tourists just before leaving according to pertinent regulations and leadership instructions. (2) Paying up结账: According to travel agency’s specific request in the stipulation（规定） time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department. (3) Establishment team file建立团队档案: Reorganizes the pertinent data（有关资料）, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation, (4) Summary work 总结 初级经济法重点总结下载党员个人总结TXt高中句型全总结.doc高中句型全总结.doc理论力学知识点总结pdf 工作: Completes the accompaniment（附属的） subtotal（小结） earnestly, reports realistically（实际地） meets the group situation; When involves tourist’s opinion and the suggestion, makes every effort to quote the original words and to indicate the tourist status; If the traveling has the heavy accident, must reorganize the writing material to the reception society and the travel agency. (5) The knowledge makes up for a missed lesson知识补课: After packing off（送走） each team, the conducting a tour personnel must reconsider earnestly, the aftertaste, in reception process, but also which knowledge has not to clarify, replies inaccurate, is incomplete, completes the knowledge to make up for a missed lesson. The conducting a tour personnel must set up this kind of idea; Permits the identical question in no way, two times cannot reply. 第十五题  导游人员应当怎样与领队合作？ How does a tour guide make a successful cooperation with the tour leader or the national guide? (1) Always respect the tour leader and listen to his opinions and suggestions, especially when you don’t agree with him. Respect the tour leader’s work and always discuss the itinerary, schedules and accommodation arrangements with him. (2) Give more honors, arouse leader’s enthusiasm(激发领队的热情), making the tour leader cooperate in a positive attitude. (3) Support the tour leader’s work. Value重视 the tour leader’s opinions and suggestions. Show the concern about the tour leader. (4) Treat a difficult tour leader with a respectful attitude. Try to persuade说服 the tour leader by being reasonable and dignified. Avoid public conflict with the tour leader; never humiliate羞辱 him; always respect and communicate with him even after the conflict; your future work may depend on it. (5) Improve working skills and strengthen self-confidence. 第十六题  导游人员在与司机的合作中应注意哪些问题？ Which questions should the local guide pay attention to within driver’s cooperation? (1) If receives the foreign tourists, when the tourist car arrives at the scenic spot, the local guide announced collection time and place to the tourist in the foreign language , must remember tells the driver in Chinese. (2) When the tourist route has the change, the local guide should tell the driver ahead of time. (3) The local guide must assist the driver to complete the safe driving work, such as helps the driver to replace the tire, the installment or unloads the tire chains, or helps the driver to carry on the small repair; Maintains the tourist car windshield and glass’s clean; Do not chat on the way with the driver in the driving; Meets has the dangerous situation, protects the vehicles and the tourist by the driver, the local guide requests reinforcements. (4) Studies the program arrangement with the driver, solicits the driver to the program opinion. The local guide pay attention listen attentively to driver’s opinion are to cause the driver to participate in the tour guide services positively. It’s a good method. (5) Respects the working people the manner to respect the driver. But to the minority behavior dishonorable, the excessively corrupt lazy driver should not give in excessively. 第十七题  在接待宗教界旅游团的过程中导游员应当做好哪些工作？ What should a tour guide do when receiving religious tourists? There is a special group in our tourism market that is the group of religion people. Religious travelling refers to the activity that the people with pilgrim purposes visit some special places. Some believers believe in some gods or fancy ancient religion buildings. And they think the religions travelling can realize the purposes of religion and enjoying. (1) Know and grasp our country’s religious policy. (2) Satisfy special dietary needs of religious believers. (3) Respect freedom of belief. If there’s a Sunday or special day of the religion, arrange them to church or corresponding activities. 第十八题  导游员对有特殊身份与地位的旅游者应该如何服务？ How should the guide serve the tourist who have special status ? (1) Pay attention to the reception specification: such as the standard of accommodation, whether to arrange and which standard leader to receipt or meet them, how to deal with the changes of schedule. Ask for instructions when meet questions. (2) Prepares for: get the possible knowledge of their status, age, hobby, knowledge background and so on to communicate with them easily. Offer them individual services. (3) Strengthens self-confident. Don’t worry or feel nervous with the high status. Believe that they would appreciate your sincere service. 第十九题  导游讲解的原则是什么？其基本方法都有哪些？请解释什么是制造悬念法？ In what the principle the tour guide explains ? Which does its essential method have? Please explain that what is the manufacture suspense the law? Principle: Correctly, vividly, fluently, clearly, humorously Method: 1.The partition lamination explanation law, 2.the description law, 3.the statement law, 4.the interpretive method, 5.the analogism law, 6.the manufacture suspense law, 7.the question and answer law, 8.to excite the emotions by seeing the scenery law, 9.the imaginary-real law, 10.to add the finishing touch law. The manufacture suspense law is the guide explains the key place to stop the topic intentionally, builds “And listens to is resolved” the atmosphere, stimulates tourist’s curious psychology and the seeking knowledge desire. 第二十题 导游员抵达景点前及在景点讲解过程中的服务内容是什么？ What should the tour guide do before arriving attractions and during explains? Before arriving attractions, the tour guide should introduce the brief situation of the attraction, especially its historical value and characteristic. During explains (1) Tell the tourists about attentions in the tour. Remind tourists of the time and place of gathering and the bus code before getting off the bus. (2) Explain to the tourists during the tour. Tell the route, time of visiting and attentions. Explain the history, characteristic, status, and value vividly. Guarantee the toursts can get an abundant visit. And especially concern about the folks and the weak. (3) Prevent the tourist lost. Accompany with the tourists all the time. Check the number of the tourists at any time. 导游应变能力题 第一题  导游人员应如何预防漏接？一旦发生漏接，导游人员应如何处理？ What is an “incident of the missing tour guide upon the tourists’ arrival”? How can a guide avoid the “incident of the missing tour guide upon the tourists’ arrival”? How should he handle its occurrence? Definition: It means that there is no tour guide to meet the tourists upon their arrival. (1) After accepting the assignment, a guide should check and double check the date, time and place of the tourists’ arrival. (2) On the day of arrival, the guide should confirm the information and inform the driver of the time and location of the arrival. If necessary, the guide can contact the organizing travel agency, the airport or railway station to confirm the exact time of the group’s arrival. (3) The guide should set aside enough time to make sure he arrives ahead of time. If the “incident” should happen, the guide should do the following: (a) For the subjective reason, give an explanation and make a sincere apology to the tourists and try to win their trust by offering them cordial and attentive service; (b) For the objective reason, the guide may not be responsible for the incident. However, since the incident has inconvenienced the tourists to some extent, the guide should extend an apology to the tourists on behalf of the travel agency. 第二题  导游人员应如何预防错接？一旦发生错接，导游人员应如何处理？ How should the conducting a tour personnel prevent the unwanted response? Once has the unwanted response, how the conducting a tour personnel should process? The unwanted response is instructs the tourist when the reception depot has not verified the reception plan earnestly, has met the tourist group which should not meet. Prevention: 1. should arrive at the reception depot place to greet tourist group ahead of time. 2.When meeting the group, verify the group name, code, number, tour leader’s name or tourists’ name earnestly. 3. Enhances vigilance, takes strict precautions against the social other personnel illegal close tourist group. Processing: 1.If the unwanted response occurs, in the identical travel agency receives when two tourist groups, the conducting tour personnel should immediately to the leadership report. After the leadership agreement, accompanies may no longer exchange the tourist group, all accompanies should exchange the tourist and apologize to the tourists. 2.If unwanted response when is other travel agency’s tourists group, the conducting a tour personnel should to the traveling society report, try to exchange the tourist group and explain the situation and the sincere apology realistically to the tourist as soon as possible immediately. 第三题  导游人员应如何预防误机事故？一旦发生误机事故，导游人员应如何处理？ Prevention and treatment of the accident of missing the flight or train or car. 1. Definition: “An incident of missing the airplane” means that the group fails t