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首页 新编剑桥商务英语(高级)第三版7.1

新编剑桥商务英语(高级)第三版7.1.doc

新编剑桥商务英语(高级)第三版7.1

想为你发光
2018-07-17 0人阅读 举报 0 0 暂无简介

简介:本文档为《新编剑桥商务英语(高级)第三版7.1doc》,可适用于娱乐时尚领域

新编剑桥商务英语(高级)第三版ManagerialqualitiesWhatdoesthisquotationmean‘Abadmanagerconfusesactivitywithperformance’AnonReadthisstorythatwaswidelycirculatedontheInternetafewyearsagoWhatdoesitsayaboutmanagersthatmadeitsopopularAmaninahotairballoonrealisedhewaslostHereducedaltitudeandspottedawomanbelowHedescendedabitmoreandshouted,‘Excuseme,canyouhelpmeIpromisedafriendIwouldmeethimanhouragobutIdon’tknowwhereIam’Thewomanbelowreplied,‘YouareinahotairballoonhoveringapproximatelyfeetabovethegroundYouarebetweenanddegreesnorthlatitudeandbetweenanddegreeswestlongitude’‘Youmustbeanengineer,’saidtheballoonist‘Iam,’repliedthewoman‘Howdidyouknow’‘Well,’answeredtheballoonist,‘everythingyoutoldmeistechnicallycorrect,butIstillhavenoideawhattomakeofyourinformation,andthefactisIamstilllostFrankly,youhaven’tbeenmuchhelpsofar’Thewomanbelowresponded,‘Youmustbeinmanagement’‘Iam,’repliedtheballoonist,‘buthowdidyouknow’‘Well,’sidethewoman,‘youdon’tknowwhereyouareorwhereyouaregoingYouhaverisentowhereyouareduetoalargequantityofhotairYoumadeapromise,Whichyouhavenoideahowtokeep,andyouexpectpeoplebeneathyoutosolveyourproblemsThefactisyouareinexactlythesamepositionyouwereinbeforewemet,Butnow,somehow,it’smyfault’Numberthesixmostimportant()qualitiesforamanagertopossessAgoodmanagerissomeonewhocan…AdelegateresponsibilityBplaneffectivelyCmotivatetheirstafftoperformDhandlepeoplesensitivelyEorganiseworkefficientlyFrecogniseandrewardgoodperformanceGtaketoughdecisionsHleadbyexampleIinspireconfidenceandrespectJcommunicatetheirvisionandideasKcooperatewithotherpartsoftheorganisationLbecreativeandhaveinnovativeideasDiscussyourchoiceswithyourpartnerWhataretheconsequencesfortheteamandthemanagerifthesequalitiesareabsentLookatthelistinexerciseonpageandsaywhatarethekeyqualitiesforaleadertopossessArethesedifferentfromamanager’squalitiesIsthereanotherleadershipqualityyouwouldaddtothelistStrengthsandweaknessesYouwillhearfiveemployeesdescribingthestrengthsandweaknessesoftheirmanagersThefirsttimeyoulisten,identifytheweaknessofeachmanagerThesecondyoulisten,identifythestrengthofeachmanagerTASKONE–WEAKNESSAisverydisorganizedBdoesnotcooperatewithotherdepartmentsCdoesnotdelegateenoughDisnotgoodatcommunicatingEdoesnothaveclearobjectivesdecisionsFcannotmakequickGisratherinsensitiveHisnotespeciallycleverTASKTOW–STRENGTHAisanaturalcommunicatorBchallengeshisstafftoachievemoreCisintelligentDfitsinwellintheorganizationEhasverygoodpeopleskillsFleadsbyexampleGgivespraiseandrecognitiontotheteamHorganisesworkefficientlyWhatdoyouthinkthesephrasesfromthelisteningmeanHe’snotafraidtogethishandsdirtyHe’sabitofacontrolfreakHespreadshimselfverythinHeoftenputsyouonthespotHedoesn’ttakeonboardwhatyou’resayingShe’sdifficulttogetonwithShedoesn’thavethecompany’sinterestsatheartIdioms:managementproblemsWhatdoyouthinkeachoftheseidiomsmeanscan’tseethewoodforthetreesdoesn’twanttolosefacehavetunnelvisionbiteoffmorethanyoucanchewtoomanychiefs,notenoughIndianscutcornersthrowmoneyattheproblemopenacanofwormsbeayesmanStudyeachofthecasesbelowWhichidiombestfitseachcaseHehadnoexperienceofnegotiatingAllthesame,hevolunteeredtodiscussasettlementtothefourweekoldstrikewithaunionleaderwhohadbeeninthebusinessforyearsHebitoffmorethanhecouldchewAskedtofindoutcustomersatisfactionrates,themanagersatonecallcentreresearchedandproducedallsortsofdata:agentproductivityrates,answerdelaytimes,averagecalltimes,percentageofproblemssolvedfirsttime,etcAlargeelectricitysupplierissettingupanewcustomerbillingITmanager’sstaff,asoftwaredesigner,acompanyinchangeofimplementingthesoftwareandateamofsoftwareconsultantsAftersixmonthsverylittleprogresshasbeenmadeOneofthedirectorsofabankdecidestogettoughonpeopleusingworkphonestomakepersonalcallsThiscausesalotofresentmentamongstaffandaccusationsasregularstaffthatmanagersarejustasguiltyofthiskindofthingUnderpressuretoreducecosts,aferrycompanydecidedthattheycouldmaximizethetimetheirshipswereatseaifmoresafetychecksweredonewhiletheshipsweresailingratherthaninthedockAsalesmanagerhadtopresentherplanformoreaccuratesalesforecastingtotheexecutiveboardTwodaysbeforeherpresentationsheshowedittoacolleaguewhotoldherthatithadfundamentalmistakesinitSothedaybeforethepresentation,shecalledinsickandaskedifthepresentationcouldbepostponedtoalaterdataThegovernmenthasrespondedtoalackofhospitalbedsbybuildingastateoftheart,fullyequippednewextensiontoacity’shospitalUnfortunately,therearenotenoughtrainedstafftomanitWhatshouldtheyhavedoneineachcaseExpressingpurposeReadthetextfromtheletterspageofWorkingLifemagazineandsaywhichofthesestressrelievingthingsyouregularlydoIWASGETTINGREALLYSTRESSEDandnotworkingefficientlySoIdecidedtomakesomesimplechangesinmyworkingroutineI’dstronglyrecommendanyonewhofeelsasIdidtotaketimeouttothinkaboutwhattheycandototakethestressoutoftheirlives–it’snotasdifficultasitseems!Here’swhatIdid:made(modest)listsofwhatIneededtodoeachdaysothatIwouldn’tspendmydayworryingaboutwhatIhadn’tdoneyetmadetimeformyselftogetexerciseduringthedayinordertofeelfresherandmoreabletoconcentratewhenIsatatmydesklearnttosay‘no’topeopletoavoidtakingonmoreworkthanIcouldreasonablyhandlespentthefirsttenminutesofeachdayintheofficereadingthenewsoveracoffeejusttorelaxandgetmymindworkingtooktimeouttostopandchattocolleaguestopreventfrustrationwithaparticulartaskfrombuildingupAgoodlaughisagreattonictooktimeouttostopandchattocolleaguestopreventfrustrationwithaparticulartaskfrombuildingupAgoodlaughisagreattonicLookatthelistofactionsagainandunderlinethephrasesthatexplainthepurposeofeachactionmade(modest!)listsofwhatIneededtodoeachdaysothatIwouldn’tspendmydayworryingMakethreemoresentencesdescribinganactiontorelievestressExplaintheprecisepurposeofeachactionTheCEOofaninternationalclothesretailgroupfeltthatthisseniormanagerswerenotperformingastheyshouldTheirskillsdidn’tseemtomatchtherequirementsofthebusinessandmanyseemedtobeoutoftouchwithdaytodayoperationsSo,hedevisedasevenpointstrategytoaddresstheproblem•StudythemeasuresWhatisthepurposeofeachmeasure•Writeasentenceexplainingthepurposeofeachone,usingthePhrasesfromexerciseTheyneedtoundergoanassessmentinordertofindoutwheretheyrealstrengthsandweaknessesareFromJanuarynextyearallseniormanagerswill:undergoanassessmentoftheirskillsbyanexternalmanagementconsultantbesetclear,concreteandpracticaltargetsfortheyearspendatleastonedaypermonthworkingatahighstreetretailstorespendatleastthreemonthseverythreeinanoverseassubsidiaryparticipateinteambuildingactivitiesonceayearwiththeirteamdevoteatleastsixhourspermonthtoforeignlanguagetrainingfollowatleastonecourseperyearincommunicationsskills(managingmeetings,negotiating,etc)ManagementconsultantsWhatdoyouthinkofmanagementconsultantsDotheyhaveagoodorBadreputationinyourcountry(orcompany)ReadtheletterfromamanagementconsultantdefendinghisprofessionChoosethebestword(A,B,CorD)tofilleachgapDearEditorYourarticleonSeptember‘Consultantswhoneedsthem’givesaveryonesidedviewofourprofessionWeconsultantareoftencriticisedforusingmanagementbuzzwordstosellourservicesThecritics‘()isthatwedressupanwill()theirbusinessSowhenweencouragecompaniesto‘analysetheirvaluechain’,wearesayingnothingmorethan‘seewhichpartofthebusinessismostprofitable’Whenwe()themto‘empowertheiremployee’,wearejustsaying()themtodoagoodjobThetermsweuse,thecriticssay,isjustjargonforthingsthatallbusinessesknowtheyhavetodoanywayWe’realsoaccused()hypocrisyTheclassicexampleofthisiswhenduringthesconsultancyfirmstoldcompaniestoconcentrateontheircorecompetenciesandoutsourcenonessentialactivitiestocontractorswhocoulddoabetterandcheaperjobBut,thecriticsscream,you()alotoftheearlystellingcompaniestodiversifyandgetinvolvedinnewbusinessesMaybewearesometimesguiltyoffollowingthe()trendsinmanagement,butIhaveone()simpleanswerforthecriticsKnowingtheneedforthesemanagementconceptsandpracticesisonethingactuallyusingthemand()themisanotherOurjobistoremindbusinessestodothethingstheyoughttobedoingThatistheroleofconsultantsandit’savery()roleWe’renotsayingmanagersarestupid,butjustthatit’shumannaturesometimestoignoretheobviousJohnBirdmanSalixAssociates)(PartnerAthemeBargumentCspeechDdebateAtransformBmodifyCtransfigureDreverseAexplainBsayCforceDurgeAentrustBbelieveCtrustDinvolveAbyBofConDwithAlastedBtookCpassedDspentAlastBlatestCfreshestDleastAabsolutelyBcompletelyCveryDutterlyAimplementingBeffectingCrealisingDinstallingAhopefulBthoughtfulCusefulDcarefulDoyouagreewithhimWordorder:adverbsStudythesebasicrulesofwordorderinEnglishWordorder:adverbsDon’tseparateaverbfromitsdirectobjectHeleftearlythepartyearlyAdverbsgenerallygoafterthemainverbShedrovecarefullyAdverbsoffrequency(often,always,etc)andqualifiers(really,absolutely,etc)gobeforethemainverbTheyalwaysbringagiftofsomekindIreallylikehimWithbe,adverbsoffrequencygoaftertheverbHeisalwaysinmeetingswhenIcallPhrasesexpressingtime(inthemorning,threedaysago,lastyear,etc)cangoatthebeginningortheendofasentenceLastyearIdidn’thaveasummerholidayIdidn’thaveasummerholidaylastyearWeusuallyputplacebeforetimeI’velivedinOxfordfortenyearsPutthewordphraseinbracketsintothecorrectplaceineachsentenceIdidn’tarriveathishouse(untilaftero’clock)Ididn’tarriveathishouseuntilaftero’clockDon’tworryIcancatchthebus(easily)Iintendedtostayinthisjobforsolong(never)Shegoesbacktoherhouseeachweekend(inthecountry)IlikeCateBlanchett’sfilms(alot)Allmytroublesseemedsofaraway(yesterday)Itwilltakealongtimetogetananswerfromthem(probably)HefellinlovewithLosAngelesthedayhearrived(hopelessly)Shewasamazedattheprogresswehadmade(absolutely)Itisquitedifficulttopersuadesomeonetobuyonthespot(often)TheyattendedtheconferenceinLondon(Lastweek)CorrectthewordorderinthesestatementsaboutmanagementItryusuallytodelegateresponsibilitytomyteamIusuallytrytodelegateresponsibilitytomyteamShehandlesverysensitivelytheproblemsShereadsinthemorningallheremailsonthetraintoworkInhisofficeheholdsateammeetingeveryMondaySheleadsalwaysbyexampleHerstaffverymuchlikeher

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新编剑桥商务英语(高级)第三版7.1

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