洲际华侨城采购部程序如何能解决和做决策
STANDARD OPERATING PROCEDURE STANDARD OPERATING PROCEDURE
标准
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操作程序 标准操作程序
HOW TO SOLVE PROBLEMS AND MAKE DECISION如何能解决和做决策
TASK NUMBER: SOP-FIN.4.005
任务编号:
DEPARTMENT: PURCHASING DEPARTMENT
部门: 采购部
DATE ISSUED: JUNE 2008
颁布日期: 2008年6月
GUEST I expect you can knew my difficulty, solve the problems provide good services. EXPECTATION: 能了解他的困难及想法，快速的解决问题及提供良好服务 客人期望:
TIME TO TRAIN: 30 minutes
培训
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时间: 30分钟
Task: HOW TO SOLVE PROBLEMS AND MAKE DECISION如何能解决和做决策
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Why is this task important for you and hotel? 为什么这项任务对于你及酒店非常重要,
1)Provide departments heads with timely, friendly and professional services.
为所有部门经理提供快捷、友好及专业的服务。
2)Maintain a high level of professional standards for self and subordinates if any.
本人和下属保持高级专业水准。
3)Let our guests happy.
使我们的客人变得更快乐。
Task: HOW TO SOLVE PROBLEMS AND MAKE DECISION如何能解决和做决策
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WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS
做什么/步骤 怎么做/标准 问题
Convene purchasing meeting regularly, solve Why should convene purchasing meeting 1)Problem Solving and Decision
purchase problems for other department. regularly? Making
每星期定期召开采购会议，为其他部门解为什么要定期召开采购会议, 解决问题和做决策的能力
Diagnose problems and thoroughly analyzes 决采购问题
information to guide decision making. Diagnose problems and thoroughly analyzes
为什么要了解问题的根本, information to guide decision making.
Why should evaluate and assimilate critical 了解问题的根本，透彻
分析
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有关信息以确
information? 保决策。
为什么评估并吸收各种评论, Evaluate and assimilate critical information
when reaching conclusions and make logical,
competent decisions
在做结论时评估并吸收各种评论以做出合
乎逻辑的正确决策
Summary questions:
问题汇总
1. Why should convene purchasing meeting regularly?
为什么要定期召开采购会议,
2. Diagnose problems and thoroughly analyzes information to guide decision making.
为什么要了解问题的根本,
3. Why should evaluate and assimilate critical information? 为什么评估并吸收各种评论,
Task: HOW TO SOLVE PROBLEMS AND MAKE DECISION如何能解决和做决策
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