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首页 工厂新员工培训计划(2)

工厂新员工培训计划(2).doc

工厂新员工培训计划(2)

王幽兰
2017-10-18 0人阅读 举报 0 0 暂无简介

简介:本文档为《工厂新员工培训计划(2)doc》,可适用于综合领域

工厂新员工培训计划()十、评估培训效果企业在实施培训后应采用一定的形式把培训的效果用定性或定量的方式表示出来。我们建议企业使用在国内外应用最广的培训效果四级评价模型这个模型将培训的效果分为四个层次:反应层在培训结束时通过满意度调查了解员工培训后总体的反应和感受学习层通过考试确定受训人员对原理、技能、态度等培训内容的理解和掌握程度行为层即行为改变确定受训人员在实际工作中行为的变化结果层即产生的绩效可以通过一些指标来衡量如生产率、员工流动率、质量以及企业对客户的服务等。企业在对新员工培训进行评估时要向第三、四层次的评估发展因为只有最终的行为改变和绩效提升才能直观的说明培训的价值之所在。篇四:工厂新员工培训计划当前新的化工项目一个接一个都开始建设了需要很多人员一般都是有几个有资历的老员工带新员工将生产搞起来。为了是新员工尽快进入角色应该先后进行哪几项的培训理论与实际结合永远是我们现行最好的办法。怎样培训怎样熟悉现场新员工培训必不可少的相关内容包括:企业概况:公司业务范围、创业历史、企业现状以及在行业中的地位、未来前景、经营理念与企业文化、组织机构及各部门的功能设置、人员结构、薪资福利政策、培训制度等员工守则:企业规章制度、奖惩条例、行为规范等财务制度:费用报销程序及相关手续办理流程以及办公设备的申领使用实地参观:参观企业各部门以及工作娱乐等公共场所andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManager或专业化一、什么是职业化、职业化的概念、职业化的作用二、职业化的内涵andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic、职业化的工作技能、职业化的工作形象、职业化的工作态度、职业化的工作道德第二讲、方向比努力重要、目标决定成功、构建平衡和谐人生目标系统、规划职业生涯、制订行动计划互动训练:我的职业生涯规划第三讲:态度比知识重要、心态决定状态、北大毕业等于零andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic、职业心态、积极心态、阳光心态、新人心态互动训练:试着改变心态第四讲:情商比智商重要、智商决定录用情商决定提升、高效沟通的技巧、情绪管理的技巧控制情绪自我激励、压力与挫折管理、人际关系的技巧andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic学会宽容修炼同理心分享与赞美案例分享、互动训练第五讲:能力比薪酬重要、专业专注能力、计划自己的工作、PDCA自我绩效管理循环学习创新能力问题解决能力【互动训练】我的周、日工作计划第二篇:职业化形象第一讲:职场个人形象andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic案例鉴赏:尴尬的吴岚一、面容修饰、发型发饰、男士面部修饰、女士工作淡妆、使用香水篇五:工厂新员工培训计划第一课:首先每个员工做自我介绍姓名籍贯爱好等以提高员工之间的认识。第二课:了解公司的规章管理架构以及本酒楼的基本出品特色解释员工福利,服务意识服务理念第三课:员工的仪容仪表楼面服务基本礼貌用语。第四课:餐饮服务五大要求及餐厅服务员操作程序第五课餐饮五字决如何留回头客前厅与后台协调员工配合andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic第六课:规范礼貌用语及操作程序。第七课:楼面部接待过程(详细讲解)第八课:对酒水的认识价格及斟法的基本认识。第九课:席前烹调的准备工作席前烹调的主要材料及其他配料高级服务员要掌握的服务。第十课:预定迎客点菜送客摆台托盘上菜推销斟酒收台第十一课:大型酒席宴会的服务程序及准备工作。第十二课:如何成为一名出色的服务员。第十三课:厅房服务的详细程序。第十四课餐厅疑难问题解答第十五课安全及消防知识酒店新员工培训实际操作员工仪容仪表规范礼貌用语及操作程序当客人进入餐厅时咨客应主动上前热情地征询客人“先生小姐您好!欢迎光临请问您几位”当客人回答后便问:“请问先生小姐贵姓”andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic把客人带到座位后拉椅请坐(并做请的手势)。双手把菜谱递给客人并说道:“**先生这是我们的菜牌。”然后询问客人:“您好请问喝什么茶我们这有普洱香片铁观音。。。等茶”客人选定茶叶后应把客人所点的茶告知看台的服务员。要求:语言亲切保持微笑使客人有得到特别受尊重的感觉。迅速把客人的尊姓告知上前拉椅问茶的服务员以及该区域的领班部长并把姓名写在菜卡上。服务员在分管的上站岗笑脸迎接客人协助咨客安排客人入座稍鞠躬讲:“先生小姐您好欢迎光临!”拉椅请坐先将坐的椅子拉出在她坐下时徐徐将椅子靠近餐桌说:“先生小姐请坐”并做请的手势向咨客了解客人尊姓。注意事项:A。善于观察分清谁是主人。B。对有些不愿意把自己姓氏告诉你的客人不可强求。C。当客人对问姓名不解时我们可以这样解释:“这有利于我们称呼您”或“当有客人找你时便于我们查阅。”D。服务员在整个过程中有关称呼客人的应该以其尊姓为前提。递巾冲茶。从客人右边递巾并说:“**先生小姐请用毛巾。”然后去冲茶如果没有从咨客那里得到客人喝什么茶那就要服务员自己询问客人了。(问的方式见第二条。)要求:冲茶要求连同小食芥酱等一起用托盘托到客人台前从右边斟上第一杯礼貌茶注意:茶水要求六分满先女士后男士先宾后主再按顺时针方向进行然后上芥酱小食andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic落巾脱筷子套。将碟上的席巾花展开并铺在客人膝上或铺在餐碟底。(脱筷子套要在客人右边进行)推销酒水。当营业员点完菜后即上前微笑地询问:“先生小姐请问需要什么啤酒饮料或果汁吗我们有**果汁挺不错啤酒有金威啤酒青岛啤酒等。”注:名贵酒类需要给客人验酒后方可开启葡萄酒分红白两种白葡萄酒必须冰冻红酒不一定要冰冻按客人的意思是否需要加柠檬话梅或雪碧。下单。酒水单一式两份清楚填写台号姓名时间数量及名称后交收银员盖章。红色一联交收银员白色一联交酒吧员取酒水。斟酒要求。A上酒水要从客人的右边身稍斜站以微微弯腰的姿势。B向客人问酒要先问客人喜欢什么酒再按其意思斟酒斟酒顺序:先主宾后主人然后按顺时针的方向逐位斟上。C斟酒规格:啤酒汽水八分满辣酒九分满洋酒一P(一盎司)D斟酒方法:斟啤酒汽水可稍沿杯内徐徐斟下混合酒先斟汽水后斟洋酒。收茶杯。在为客人斟上酒水后必须征询客人意见将茶杯撤走。若发现烟盅有烟头时把一个干净的烟盅盖在上面一起拿到托盘然后放回干净的烟盅。上汤上菜的要求。菜上台后揭开菜盖报出菜名并做手势“请慢用”。注:上头道菜后需第二次派香巾以示清洁。上汤时应为客人分派要求每碗均匀然后按先女后男的顺序主动把每碗汤端到客人的右边。上主道菜时主动征询客人是否需要米饭如客人需要则按数量划在食物卡上。若餐台上有几道菜已经占满位置而下一道菜又不够位置时应看情况征求客人andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomic意见将台上剩下最少的一碟菜分派给客人或放到另一个碟子上或撤走然后上另一个菜。巡台。如发现烟盅里有两个以上烟头要马上撤换。将空菜碟以及空汤碗撤走。撤出餐具端到下栏盘餐具按指定的下栏盘放好及时撤换骨碟更换时必须在客人右边进行并打请的手势如果客人正在交谈时应提醒客人。席间勤添加酒水。上完最后一道菜时要主动告诉客人“先生小姐您点的菜已经上齐了”并询问客人是否要增加水果或甜品。收撤菜碟餐具。先征得客人同意才能收撤(空碟除外)应在客人的右边逐样收撤先收筷子筷子架后收汤匙味碟等其他餐具及酒杯。用脏物夹清理一下台面。上热茶。按客人原饮用的茶壶添茶叶后加上开水另换一套杯为客人斟上一杯饭后茶。(巡台中发现客人的茶壶揭开时要马上加开水然后再为客人斟一次茶。上甜品水果。上甜品前先准备干净的甜品餐具主动均匀的把甜品分派给客人上水果前视何种水果派上骨碟果叉等把水果端到客人桌上介绍说:“**先生小姐这是我们酒楼经理送的请慢用。”派上热毛巾并结帐。给客人结帐时需用收银夹在客人的右边把收银夹打开说:“**先生小姐谢谢(多少)钱。”客人接过找零后同样要说谢谢。拉椅送客说“慢走欢迎下次光临”等送客语。检查工作。客人走后及时检查是否有尚燃的烟头是否有遗留的物品若发现有尚燃的烟头应及时把它弄灭若发现有客人遗留的物品应马上叫主管处理。收撤餐具。首先整理好台椅以保持餐厅的格调先收餐巾席巾后收水杯酒杯瓷具。清理现常重新布置环境恢复原样。andspecialtoolsforemergencyresponseequipmentandfacilitiesEmergencypreparednessandresponseplan)emergencyresponse()Ifamajoraccidentoccurs,theprojectshouldsetupemergencyresponseteams,chairedbytheprojectmanager,headofproductionandsafetycoordinators,professionalforemanforthecrew,primarilyresponsiblefortheorderlyrescuewhenanemergencyoccursorprocessing,outsourcing,teammanagerandsupportstaff,assistingtheDeputyProjectManagerforrelatedauxiliarywork()aftertheaccident,theprojectmanagerisresponsibleforfieldcommander,advancetheestablishmentofemergencyresponseteampersonnel,accountability,seriouslyinjuredofficerssentoutrescue,haveprocedurestodealwithaccidents,incidents,maximumreductionincasualtiesandpropertyloss()Ifanaccidentoccurs,pressDivisioninadvanceforemergencypersonnelcleared,concentratemanpowerandmaterialandfinancialresourcestorescuetheinjured,decreaseofthemaximumloss()aftertheaccidentprocessingwork()identifiedthecauseoftheaccidentandthepersonresponsible()thewrittenreporttothesupervisorinwriting,includingthetimeandplaceoftheaccident,injury(death)person'sname,sex,age,trades,injuries,injuries()thedevelopmentofeffectivepreventivemeasurestopreventsuchaccidentsfromhappeningagain()educationofallpersonneloftheorganization()informedcriticismofthoseresponsible()allpersonnelreadouttheresults,andresponsibledisposal()maintenanceofemergencysupplies,maintenanceandtestingstrengtheningthedaytodaymanagementofthevariousfirefightingequipmentfirefightingequipment,authoritiesshouldbestaffed,equippedwithfireextinguishersFirehydrantsidentifiedpersonresponsibleforregularlyinspecting,testing,atanytimeingoodconditionGuardmonthlycheckfireextinguishersandfirefightingequipmentonceeveryquarter,inspectionsandtestsofafirehydrantingoodcondition),planstodevelop()casualtiesoccurredinconstruction,suchasaccidentsoraccidentsofthedirecteconomi
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