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——预定
Reservation
1. Good morning ,reservations ,may I help you ? 2. For which date ,please ?
3. For how many nights ?
4. And how many rooms ?
5. Our room rate is 140 USD+20% surcharge per
room/night .
6. May I have your name , please ?
7. How do you spell it ,please ?
8. Mr.Smith , what time will you be arriving at our
hotel ?
9. We will hold your room untill 6p.m.Will that be all
right , sir?
10. Mr.Smith,may I have your telephone number ,
please?
11. Is there anything else I can do for you ,
Mr.Smith ?
12. You are most welcome ,thank you for
calling ,Mr.Smith .Good-bye .
13. Please wait a moment ,sir .I have to check if there
is a room available.Yes ,sir ,we do have rooms
available on Apr.14.
14. Our room rate is 260 USD +20% surchange per
room/night .
15. May I know the guest’s name ,sir ,would please
spell it ?
16. Is this your surname ?
17. Mr.Cook, what time will you be arriving at our
hotel ?
18. Now,I’ll repeat your reservation.Mr.David Cook
will have a room on Apr.14. For one week until
stApr.21 at the room rate of 260USD +20% surchange
per room/night. Is that correct , Mr.Cook ? 19. By the way , as this is our peak season , would
it be convenient for you to send us a fax with your
credit card number to guarantee your booking ? 20. I’ll send you the confirmation as soon as possible .
Thank you very much for calling . Is there anything
else I can do for you ?
21. Yes , madam . Please wait a moment . I’ll check
if there is a room available . I’m very sorry ,Madam .
I’m afraid there are no double rooms available on
Apr.18.May I suggest a suite on our executive floor?
22. It is 380USD +20% service change per room/night ? 23. I’m sorry ,madom.There is no discount during the
peak season .But if you book an Executive Suite ,the
benefits include a Complimentary Mercedes Benz pick
you up at the station or airport ,Buffet breakfast
and cocktail , drinks in the evening and afternoon
tea .
24. When will you arrive at our hotel, by train or
air ?
25. All right ,Ms More, we will arrange One Mercedes
Benz to pick you up at the airport on Apr18.When you
arrive at the airport, please contact our hotel
representative.
26. Ms.More, how I’ll repeat your reservation……By
the way, as it is the peak season, would you please
send a fax with your credit card number to guarantee
your booking? Our fax number is 81861188. 27. Ms.More.Hope you will enjoy your stay with us .
Is there anything else I can do for you?
28. Glad to be of service.Ms.More.Good-bye.
29. I’m very sorry, sir/madam. But the only rooms we
have available at that time are our Super Deluxe
Room.
30. It is 160 USD +20% service charge per room night. 31. We can offer 20% discount on the room rate. 32. Mr.Cook. Now I’ll Repeat your
reservation ……Will that be all right, Mr.Cook? 33. Please wait a moment sir. I have to check if there
is a room available. Thank you for waiting sir. I’m
very sorry, sir .All the rooms are fully booked on
June 18.It is possible for you to change your
reservation date?
34. We might have cancellations. Could we put your
reservation on the waiting list?
35. May I have your phone number and the fax number,
please?
36. If we have cancellations on that date, we’ll
contact you as soon as possible.
37. You’re most welcome. Thank you for calling, Mr.
Brown. Good-bye.
Changing Reservation
1. Please tell me how to spell your name ,sir ? 2. Please wait a moment , Mr.Wong. Sorry to have
kept you waiting . We have your reservation here
for Mar.13. Now , you would like to change your
reservation to Mar.15. Is that correct ? 3. We will change the reservation for you . Is
there anything I can do for you ?
4. Hope you will enjoy your stay with us . Bye-bye . 5. Could you wait a moment , please ? Let me check
the computer . Your booking made by CTS HK.
Right ?
6. Since you booked CTS HK , you will have to inform
the travel angent to change your
reservation .I’m sorry we cannot do this for
you .
7. Thank you sir .Is there any problem , please
don’t hesitate to call us .
8. May I know the guest’s name ?
9. Williams.Peter. One moment , please sir . Let
me check .What were your arrival and departure
dates , sir ?
10. Sir, I’m sorry . I’m having trouble locating your
reservation . How did you make your booking by
phone or fax ?
11. Did you use it to make the Reservation or did
you use a contact name ?
12. Oh , I see . Mr.Chen is in our Sales Department
and it’s possible the fax is still with him .
I’ll call him right away and get your
reservation details .
13. I’m sorry for the convenience . Thank you .
Good-bye !
14. Thank you , sir . May I know the arrival date ? 15. For how many nights ?
16. Which kind of room do you prefer , a twin or a
suite ?
17. Fine ,our room rate is 140USD , plus 20%
surcharge per room night .
18. Yes , we can offer 20% discount for you . 19. What time do you expect to arrive , sir ? 20. I would like to confirm a tiwn room for
you ,Mr.Peter Wong at the room rate 140USD ,
less 20% surcharge per night for June 10-12 .
We look forward to seeing you . Is there
anything else I can do for you , Mr.Wong ? 21. I am very sorry , sir . There is no discount
available during the peak season . We hope you
can understand .
22. Mr.John Chan . May I have your phone number ? 23. May I know your arrival time ?
24. That’s fine .We’ll hold your room until 6:00 pm.
Will that be all right ?
25. That’s no problem , may I know the spelling of
the guest’s name ?
26. Please wait a moment ,sir .Sorry to have kept
you waiting ,sir . Yes , we have the reservation
for Mr.Paul Preston on June 18 . To avoid any
mistakes , would it be convenient for you to
send us a fax with your flight number ,so that
we can arrange for the car to pick you up . 27. Very good , sir , That’s no problem . May I know
your name , please , sir ?
28. Please wait a moment , sir .Sorry to have kept
you waiting , Mr.Kain.We have your reservation
today .We can arrange one Mercedes Benz to pick
you up at the airport , the cost is 150HKD . Will
that be all right ?
29. All right , Mr.Kain. I’ll just repeat your
arrival details . Arriving on flight
No.CZ304ETA 12:00 from Hong Kong .Please
contact our hotel representative at the counter
in the airport .
30. You’re welcome , Mr.Kain .Thank you for calling .
Is there anything else I can do for you ? 31. (Searching in computer)Yes , Mr.Hoak , we have
tha reservation on June 15 .I will cancel it for
you .
32. Jenny . By the way , may I know who is making
the cancellation ?
33. And your phone number please ,Ms.Smith. 34. Yes , we have the reservation for Mr.David
thAnkers on June 20 .Did you make a reservation
through the travel agent ?
35. In that case , would you inform the CTS HONG KONG
office about your cancellation ? I’m sorry I
can’t cancel the booking for you now .
36. My pleasure . Hope to see you next time
Mr.Ankers. Bye-bye .
37. What was the date of your reservation ,
Mr.Smith .
38. Mr.Ankers, according to our hotel reservation
policy , if you cancel your reservation 48 hours
before arrival during the trade fair , you don’t
have to pay any cancellation charge . 39. What is the date of your
reservation ,Mr.Ankers ?
40. Mr.Smith ,according to our hotel reservation
policy ,if you cancel your reservation within
48 hours during the trade fair , you will be
charged one night’s cancellation fee .
41. Thank you , Mr.David . I’ll cancel your
reservation and will charge the cancellation
charge to your credit card .