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广州白天鹅宾馆预订流程广州白天鹅宾馆预订流程 广州白天鹅宾馆前厅管理手册——预定 Reservation 1. Good morning ,reservations ,may I help you ? 2. For which date ,please ? 3. For how many nights ? 4. And how many rooms ? 5. Our room rate is 140 USD+20% surcharge per room/night . 6. May I have your name , ...

广州白天鹅宾馆预订流程
广州白天鹅宾馆预订 流程 快递问题件怎么处理流程河南自建厂房流程下载关于规范招聘需求审批流程制作流程表下载邮件下载流程设计 广州白天鹅宾馆前厅 管理手册 培训机构运营管理手册1项目标准化管理手册碧桂园销售管理手册园林景观工程管理手册人力资源管理手册 ——预定 Reservation 1. Good morning ,reservations ,may I help you ? 2. For which date ,please ? 3. For how many nights ? 4. And how many rooms ? 5. Our room rate is 140 USD+20% surcharge per room/night . 6. May I have your name , please ? 7. How do you spell it ,please ? 8. Mr.Smith , what time will you be arriving at our hotel ? 9. We will hold your room untill 6p.m.Will that be all right , sir? 10. Mr.Smith,may I have your telephone number , please? 11. Is there anything else I can do for you , Mr.Smith ? 12. You are most welcome ,thank you for calling ,Mr.Smith .Good-bye . 13. Please wait a moment ,sir .I have to check if there is a room available.Yes ,sir ,we do have rooms available on Apr.14. 14. Our room rate is 260 USD +20% surchange per room/night . 15. May I know the guest’s name ,sir ,would please spell it ? 16. Is this your surname ? 17. Mr.Cook, what time will you be arriving at our hotel ? 18. Now,I’ll repeat your reservation.Mr.David Cook will have a room on Apr.14. For one week until stApr.21 at the room rate of 260USD +20% surchange per room/night. Is that correct , Mr.Cook ? 19. By the way , as this is our peak season , would it be convenient for you to send us a fax with your credit card number to guarantee your booking ? 20. I’ll send you the confirmation as soon as possible . Thank you very much for calling . Is there anything else I can do for you ? 21. Yes , madam . Please wait a moment . I’ll check if there is a room available . I’m very sorry ,Madam . I’m afraid there are no double rooms available on Apr.18.May I suggest a suite on our executive floor? 22. It is 380USD +20% service change per room/night ? 23. I’m sorry ,madom.There is no discount during the peak season .But if you book an Executive Suite ,the benefits include a Complimentary Mercedes Benz pick you up at the station or airport ,Buffet breakfast and cocktail , drinks in the evening and afternoon tea . 24. When will you arrive at our hotel, by train or air ? 25. All right ,Ms More, we will arrange One Mercedes Benz to pick you up at the airport on Apr18.When you arrive at the airport, please contact our hotel representative. 26. Ms.More, how I’ll repeat your reservation……By the way, as it is the peak season, would you please send a fax with your credit card number to guarantee your booking? Our fax number is 81861188. 27. Ms.More.Hope you will enjoy your stay with us . Is there anything else I can do for you? 28. Glad to be of service.Ms.More.Good-bye. 29. I’m very sorry, sir/madam. But the only rooms we have available at that time are our Super Deluxe Room. 30. It is 160 USD +20% service charge per room night. 31. We can offer 20% discount on the room rate. 32. Mr.Cook. Now I’ll Repeat your reservation ……Will that be all right, Mr.Cook? 33. Please wait a moment sir. I have to check if there is a room available. Thank you for waiting sir. I’m very sorry, sir .All the rooms are fully booked on June 18.It is possible for you to change your reservation date? 34. We might have cancellations. Could we put your reservation on the waiting list? 35. May I have your phone number and the fax number, please? 36. If we have cancellations on that date, we’ll contact you as soon as possible. 37. You’re most welcome. Thank you for calling, Mr. Brown. Good-bye. Changing Reservation 1. Please tell me how to spell your name ,sir ? 2. Please wait a moment , Mr.Wong. Sorry to have kept you waiting . We have your reservation here for Mar.13. Now , you would like to change your reservation to Mar.15. Is that correct ? 3. We will change the reservation for you . Is there anything I can do for you ? 4. Hope you will enjoy your stay with us . Bye-bye . 5. Could you wait a moment , please ? Let me check the computer . Your booking made by CTS HK. Right ? 6. Since you booked CTS HK , you will have to inform the travel angent to change your reservation .I’m sorry we cannot do this for you . 7. Thank you sir .Is there any problem , please don’t hesitate to call us . 8. May I know the guest’s name ? 9. Williams.Peter. One moment , please sir . Let me check .What were your arrival and departure dates , sir ? 10. Sir, I’m sorry . I’m having trouble locating your reservation . How did you make your booking by phone or fax ? 11. Did you use it to make the Reservation or did you use a contact name ? 12. Oh , I see . Mr.Chen is in our Sales Department and it’s possible the fax is still with him . I’ll call him right away and get your reservation details . 13. I’m sorry for the convenience . Thank you . Good-bye ! 14. Thank you , sir . May I know the arrival date ? 15. For how many nights ? 16. Which kind of room do you prefer , a twin or a suite ? 17. Fine ,our room rate is 140USD , plus 20% surcharge per room night . 18. Yes , we can offer 20% discount for you . 19. What time do you expect to arrive , sir ? 20. I would like to confirm a tiwn room for you ,Mr.Peter Wong at the room rate 140USD , less 20% surcharge per night for June 10-12 . We look forward to seeing you . Is there anything else I can do for you , Mr.Wong ? 21. I am very sorry , sir . There is no discount available during the peak season . We hope you can understand . 22. Mr.John Chan . May I have your phone number ? 23. May I know your arrival time ? 24. That’s fine .We’ll hold your room until 6:00 pm. Will that be all right ? 25. That’s no problem , may I know the spelling of the guest’s name ? 26. Please wait a moment ,sir .Sorry to have kept you waiting ,sir . Yes , we have the reservation for Mr.Paul Preston on June 18 . To avoid any mistakes , would it be convenient for you to send us a fax with your flight number ,so that we can arrange for the car to pick you up . 27. Very good , sir , That’s no problem . May I know your name , please , sir ? 28. Please wait a moment , sir .Sorry to have kept you waiting , Mr.Kain.We have your reservation today .We can arrange one Mercedes Benz to pick you up at the airport , the cost is 150HKD . Will that be all right ? 29. All right , Mr.Kain. I’ll just repeat your arrival details . Arriving on flight No.CZ304ETA 12:00 from Hong Kong .Please contact our hotel representative at the counter in the airport . 30. You’re welcome , Mr.Kain .Thank you for calling . Is there anything else I can do for you ? 31. (Searching in computer)Yes , Mr.Hoak , we have tha reservation on June 15 .I will cancel it for you . 32. Jenny . By the way , may I know who is making the cancellation ? 33. And your phone number please ,Ms.Smith. 34. Yes , we have the reservation for Mr.David thAnkers on June 20 .Did you make a reservation through the travel agent ? 35. In that case , would you inform the CTS HONG KONG office about your cancellation ? I’m sorry I can’t cancel the booking for you now . 36. My pleasure . Hope to see you next time Mr.Ankers. Bye-bye . 37. What was the date of your reservation , Mr.Smith . 38. Mr.Ankers, according to our hotel reservation policy , if you cancel your reservation 48 hours before arrival during the trade fair , you don’t have to pay any cancellation charge . 39. What is the date of your reservation ,Mr.Ankers ? 40. Mr.Smith ,according to our hotel reservation policy ,if you cancel your reservation within 48 hours during the trade fair , you will be charged one night’s cancellation fee . 41. Thank you , Mr.David . I’ll cancel your reservation and will charge the cancellation charge to your credit card .
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