酒店实用英语口语用语

酒店实用英语口语用语 酒店实用英语口语用语 1) Good morning (afternoon, evening),sir (madam).早上好(下午、晚上好)，先生(夫人) 2) How do you do? (-- how do you do ?)您好～ 3) Hello (or hi )!您好～ 4) How is everything (with you )?(您的)一切都好吗, 5) How are you getting on ( or along ) these days?这几天过得怎么样, 6) How are you ? (- Fine, thank you. And you?)您的身体好吗, 7) Glad (nice) to see you. 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来～ 9) It's nice to meet you again, Mr. Johnson. 再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见～ 11) Good night.晚安(晚间告别用) 12) Have a good rest.祝您休息好～ 13) See you later (tomorrow).以后(明天)见～ 14) Hope to see you again soon.希望不久再见到您～ 15) Have a good time.祝您过得愉快～ 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快～ 17) Please don't leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step!请走好～ 19) We wish you a pleasant journey.祝您旅途愉快～ 20) Have a nice trip!一路平安～ 21) All the best!万事如意。 22) Take care!多保重～ 23) Good luck!祝您好运～ 24) Thank you (very much)谢谢您(非常感谢)。 25) Thanks a lot.多谢。 26) Thank you for coming.谢谢您的光临。 27) Thank you for staying in our hotel.感谢您在我们饭店下榻。 28) I'm very grateful to you.非常感谢您。 29) It's very kind of you.谢谢，您真客气。 30) You are (most) welcome.不用谢，不用客气。 31) Not at all.不用谢。 32) Don't mention it.不用谢。 33) My pleasure.(or with pleasure)很高兴能为您服务。 34) Glad to be of service.很高兴为您服务。 35) At your service.乐意为您效劳。 36) I'm sorry.很抱歉。 37) Excuse me.对不起。 38) I'm terribly sorry. It's my fault.非常抱歉，那是我的过错。 39) I'm awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting.对不起，让您久等了。 41) Sorry to interrupt you.对不起，打扰了。 42) That's all right.这没什么。 43) It doesn't matter.没关系。 44) Never mind.不要紧，没关系。 45) Let's forget it.算了吧～ 46) What can I do for you?我能为您干点什么, 47) Can I help you? 48) 我能为您干点什么, 49) Is there anything I can do for you?有什么能为您效劳的吗, 50) Just a moment, please.请稍等一下。 51) Don't worry about it别担心。 52) I beg your pardon?(or Pardon?)对不起，请再说一遍好吗, 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please?请问您是谁,(电话用语) 55) I'll switch you to Room 1120.我马上给您接301房间。 56) What number are you calling?请问对方什么电话号码。 57) Who would you like to talk to?请问受话人姓名, 58) Could you hold the line, please?请(拿着话筒)稍等一会好吗, 59) Here are come letters for you.这是您的信。 60) What a shame!多可惜～ 61) I'm sorry to hear that!听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There, there, Now try not to get too upset about it.好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success.祝您一切顺利～ 66) Happy New Year!新年快乐～ 67) Merry Christmas!圣诞节快乐～ 68) Happy birthday to you!祝您生日快乐～ 69) Congratulations!祝贺您～(恭喜) 70) My hearty congratulations!衷心祝贺您～ 71) As you wish(or like)随您的便。 72) Certainly.当然可以。 73) Of course.当然可以。 74) Go ahead and do what you like.干吧，你喜欢干什么就干什么。 75) I'm sorry, that's not allowed.对不起，这是不允许的。 76) No, I'm afraid not.不，恐怕不行。 77) Out of the question, I'm afraid.恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左(右)转。 80) Go upstairs(downstairs).上(下)楼。 81) Take the lift to the third floor.乘电梯到三楼。 82) The lifts are in the lobby near the main entrance.电梯间在大厅靠大门外。 83) The bellman will show you the way to the banquet hall.大堂服务员将领您去宴会厅。 84) There is a washroom at the end of the corridor.洗手间在走廊尽头。 85) The post and cable service is opposite the bar.邮电所在酒吧对面。 86) The bank is next to the shop.银行在小卖部隔壁。 87) You can get your money changed at the cashier's desk.你可以收银外兑换钱。 88) How much would you like to change?你要兑换多少呢, 89) The rates of exchange are on the board there.兑换率写在那这的黑板上。 90) There are some local products on sale here.这里出售一些地方产品。 91) It's sold by weight(yard, meter…)这个按重量(码，米……)计价出售。 92) Sorry, it's sold out.对不起，卖完了。 93) How do you like this?您看这个怎么样, 94) What about that one?你看那个好吗, 95) Here is your change.这是找您的钱。 96) Here is your receipt.这是你的收据。 97) Air mail or ordinary mail? 是航空信还是平信, 98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。 99) The travel agency in the hotel takes all kinds of booking.饭店的旅行社代办各种预订票。 100) Please don't smoke here. 请不要在这里抽烟。 唤醒服务英语情景对话Wake-up Call Service Key Sentences(重点句子) 171(I'm going to Tianjln early tomorrow morning( 我明天一大早要去天津。 172(So I would like to request an early morning call( 因此我想让你们明天早上叫醒我。 173(At what time would you like us to call you tomorrow morning, 您想让我们明天早上什么时候叫醒您, 174(But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock( 但我是10点钟必须赶到天津花园宾馆会议室。 175(That means that I'll have to be on the road by 7 o'clock at the latest( 就是说我明天早晨最迟也要7点钟上路。 176(In that case，I would like you to call me at 5?45, 那样的话，你们明早5点45分叫醒我好吗, 177(OK(So we will wake you up at 5?45 tomorrow morning( 好，那么我们明早5点45分叫醒您。 178(Will you do me a favour， Miss, 小姐，能帮个忙吗, 179(I wonder if your hotel has the morning call service( 不知道你们饭店是否有叫早服务。 180(Would you like a morning call, 您要叫醒服务吗, 181(I want to go to the Bund to enjoy the morning scenery there( 我想到外滩去欣赏那儿的景色。 182(At what time do you want me to call you up，sir, 您要我什么时候叫醒您, 183(At 6 sharp tomorrow morning， please( 请在明早6点钟。 184(By phone(I don't want to disturb my neighbors( 电话叫醒，我不想吵醒邻居。 Dialogue A (R,Receptionist G,Guest) G:Good evening～This is Mr(Baldwin in room 303( R:Good evening，Mr(Baldwin(What can I do for you, G: I'm going to Tianjin early tomorrow morning( So I would like to request an early morning call( R:Yes，Mr(Baldwin，at what time would you like us to call you tomorrow morning, G:Well，I'm not really sure( But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock(You wouldn't know how long it takes to drive to Tianjin from the hotel，would you, R:I would give it three to three and a half hours( G:That means that I'll have to be on the road by 7 o'clock atthe latest( R:That's right( G:Well，in that case， I would like you to call me at 5?45, R:OK(，so we will wake you up at 5?45 tomorrow morning(Good night， Mr(Baldwin(Have a good sleep( G:Good night( Dialogue B Mr Smith(B) asks the room attendant(A) how to have the morning call service( B:Will you do me a favour， Miss, A:Certainly，sir( B:This is my first visit to China( I wonder if your hotel has the morning call service( A:Yes，sir(Anyone who stays in our hotel can ask for the service( Would you like a morning call, B:Yes，I must get up earlier tomorrow( I want to go to the Bund to enjoy the morning scenery there( You know this is my first visit to Shanghai(People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn( A:That's true( At what time do you want me to call you up，sir, B:At 6 sharp tomorrow morning，please( A:What kind of call would you like，by phone or by knocking at the door, B: By phone(I don't want to disturb my neighbors( A: Yes，sir(I'll tell the operator to call you up at 6 tomorrow morning(Anything else I can do for you, B:No(Thanks(Good night( A:Good night，sir(Sleep well and have a pleasant dream( Words and Expressions request vt(请求，要求 conferenc n(会议 scenery n(风景，自然景色 Bund n(外滩(上海) marvelous a(极好的，奇异的 poetic a(诗的，有诗意的 bustling a(喧闹的;活跃的 disturb vt(扰乱，使不安;打乱 洗衣服务英语情景对话Laundry Service |酒店英语口语| Key Sentences(重点句子) 114(Excuse me(Have you any laundry, 对不起，请问有没有要洗的衣服, 115(The laundry man is here to collect it( 洗衣房服务员来这儿收要洗的衣服了。 116(If you have any，please just leave it in the laundry bag behind the bathroom door( 如果您有衣服要洗，请放在浴室门后的洗衣袋里。 117(Please tell us or notify in the list whether you need your clothes ironed，washed， dry-cleaned or mended and also what time you want to get them back( 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫， 水洗，干洗或缝补，还要写明何时需要取衣服。 118(What if there is any laundry damage, 如果你们洗衣时损坏了衣服怎么办, 119(In such a case，the hotel should certainly pay for it( 如果是这样，饭店当然应该赔偿。 120(Could you send someone up for my laundry，please, 请问，你们能派人来收要洗的衣服吗, 121(A valet will be up in a few minutes( 洗熨工马上就到。 122(Will the color run in the wash, 洗衣时会掉色吗, 123(We'll dry-clean the dress( 我们将干洗这条裙子。 124(We'll stitch it before washing( 我们会在洗之前把衬里缝好。 125(When can I have my laundry back, 我何时能取回洗的衣服呢, 126(But would you like express service or same-day, 不过，您是要快洗服务还是当日取, 127(I'd like this sweater to be washed by hand in cold water( 这件毛衣要用冷水手洗。 Dialogue A (Explaining How to Get the Service) (A:Room Attendant B:Guest) A:Excuse me(Have you any laundry,The laundry man is here to collect it( B:No，not now，thank you( A:If you have any，please just leave it in the laundry bag be-hind the bathroom door(The laundry man comes over to collect it every morning( B:Thank you( A:Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back( B:I see(What if there is any laundry damage,I wonder ifyour hotel has a policy on dealing with it( A:In such a case，the hotel should certainly pay for it(The indemnity shall not exceed ten times the laundry( B:That sounds quite reasonable(I hope there's no damage at all( A:Don't worry，sir(The Laundry Department has wide experience in their work( B:All right(Thank you for your information( A:Not at all( Dialogue B (Express Service) (A:Laundry clerk B:Mrs Bell) A:What can I do for you, B:Could you send someone up for my laundry，please,Room908，Bell( A:Certainly，Mrs Bell(A valet will be up in a few minutes( B:Good(I also have a silk dress which I don't think is color-fast(Will the color run in the wash, A:We'll dry-clean the dress(Then the color won't run( B:You're sure,Good～And the lining of my husband's jackethas come unstitched(It might tear over further while washing( A:Don't worry，madam(We'll stitch it before washing( B:That's fine(Now，when can I have my laundry back, A:Usually it takes about two days to have laundry done(But would you like express service or same-day, B:What is the difference in price, A:We charge 50, more for express， but it only takes 5hours( B:And for same-day，will I get the dress and skirt back this evening, A:Yes，madam(All deliveries will be made before six o'clock( B:I'll have express then( Dialogue C A:Can I help you, B:Yes(I have some laundry to be done( A:Certainly，sir(Could you fill out the laundry form，please, B:May I use your pen, A:Sure(Here you are( B:Thanks(Oh，I don't want these shirts starched( A:No starch(I understand，sir( B:And also I'd like this sweater to be washed by hand in cold water(It might shrink otherwise( A:By hand in cold water，I see( B:When will they be ready, A:We will deliver them tomorrow evening around 6( B:Fine，Thanks a lot( Words and Expressions notify v( 通知 关于发布提成方案的通知关于xx通知关于成立公司筹建组的通知关于红头文件的使用公开通知关于计发全勤奖的通知 iron v(熨烫 dry-clean v(干洗 indemnity n(赔偿 mend v(修补，缝补 stitch v(缝缀 valet n(旅馆中替客人洗烫衣服的人员 colorfast a(不褪色的 express service 快洗服务 starch v(给(衣服等)浆，浆硬 酒店英语口语|在问讯处英语情景对话 Key Sentences(重点句子) 86(Madam(What can I do for you, 夫人。我能为您做些什么, 87(I'm looking for a man whose name is John( 我在寻找一位男士，他的名字叫约翰。 88(Could you tell me his room number， please, 请问他的房间号码是多少, 89(I suppose it is 735( 我想他的房间号码是735号。 90(By the way， please show me where the lift is, 顺便请指点我电梯在什么地方, 91(I need some information about touring Hangzhou( 我想了解关于游览杭州的情况。 92( There are two trains going to Hangzhou every morning，No(49 and No(79( 每天早晨有两列火车到杭州，49次列车和79次列车。 93(What time does this train leave, 这列火车什么时间发车, 94( Could you get me two tickets for tomorrow here, 你能否在这儿卖给我两张明天的车票, 95(I'm looking for a friend， Mr(Brown( Could you tell me if he is in the hotel, 我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗, 96(Just a minute，please(I'll see if he is registered( 请稍等片刻，我看看他是否登记了。 97(They are in suite 705( Let me phone him( 他们住在705号套房，我来给他打电话。 98(Mr(Brown said he's waiting for you in his room( 布朗先生说他在房间里等您。 Dialogue A A: Good afternoon， Madam(What can I do for you, B: Good afternoon(I'm looking for a man whose name is John( A:Could you tell me his room number，please, B: I suppose it is 735( A: Please wait a moment( Let me phone him… Mr( John said he's waiting for you in his room( B: Thank you very much(By the way， please show me where the lift is, A:I'll tell you how to get there(This way，please… B: Thank you( A:It's my pleasure( Dialogue B (A: Receptionist B: Mr Brown) A:Good morning，sir(Anything I can do for you, B:Good morning(I need some information about touring Hangzhou( A:There are two trains going to Hangzhou every morning， No(49 and No(79(Which one do you prefer, B: Which is earlier, A:No(49(This train goes to Guangzhou，and it stops at Hangzhou( B:What time does this train leave, A:At 9?45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon( B:Good，I'll take this one(Could you get me two tickets for tomorrow here, A:Sorry，sir(Please go to the Shanghai Travel Service Agency in our hotel(It's on the ground floor( B:Oh，I see(Thanks( Dialogue C (A:Receptionist B:Mr Miller) A:Good afternoon(What can I do for you, B:Good afternoon(I'm looking for a friend(Mr(Brown( Could you tell me if he is in the hotel, A:Mr(Brown,Just a minute，please(I'll see if he is registered( (The Receptionist looks over the register) A:Brown，Mr(Brown,There are a lot of Browns here today…Mr(Charles Brown，Mr David Brown… B:Mr(Johnson Brown from Chicago(Isn't he staying at thishotel, A:Oh，yes，here's his name Mr(and Mrs( Johnson Brown and family(They are in Suite 705(Please wait a moment，let me phone him…Mr(Brown said he's waiting for you in his room( B:Thank you(Would you please show me where the lift is, A:OK(Step this way，please(Here it is( B: Thank you( R:It's my pleasure( Words and Expressions register n(登记簿 Chicago n(芝加哥(美国城市) lift n(电梯(英) 酒店促销传单英文版 Winter Package You can enjoy the following benefits: ? Welcome Fruit basket with daily replenishment ? Complimentary breakfast ? All day complimentary coffee/tea/juices at the Executive Club lounge ? Complimentary happy hour drinks and refreshments at the lounge Free laundry ? Daily newspaper ? Free use of Top Form Health Club ? Free shuttle to and from Hong Qiao Airport 译文: 冬季特献 您可以享受以下优惠: ? 迎宾水果篮 ? 免费早餐 ? 整日在酒店行政楼层提供免费咖啡/茶水/果汁 ? 欢乐时光免费饮料及小食 ? 免费洗衣 ? 每日报纸 ? 免费使用顶级健身中心 ? 免费乘车去虹桥国际机场的班车 酒店前厅和客房部英语口语用语 1、Have you a reservation? 您预定过了吗, 2、May I know your name and room number? 您能告诉我您的名字与房间号吗, 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier's desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗, May I take them for you? 我来帮您拿好吗, 6、Housekeeping, may I come in? 客房服务员，我可以进来吗, 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I'm not disturbing you. 我希望没有打扰您。 9、One moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。 10、I'll send for an electrician( doctor...) 我给您请电工(大夫……)。 餐饮部: 11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗, 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶, 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗, 14、Service hours are: (餐厅)供应时间是: 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单，请签字。 酒店欢迎问候英语用语 1、Good morning(afternoon, evening), sir(madam) 早上(下午、晚上)好，先生(夫人)。 2、How do you do? 您好～(初次见面) Glad to meet you. 很高兴见到您。 3、How are you? 您好吗, Fine, thanks. And you? 很好，谢谢。您好吗, 4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆(餐厅、商店)来。 5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。(客人刚入店时) I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。(客人在饭店逗留期间) I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。(客人离店时) 7、Have a good time! 祝您过得愉快～ 8、***hotel, front desk. Can I help you? ***饭店，前厅。您找谁, 9、Sorry, I've dialed the wrong number. 对不起，我拨错号了。 10、May I speak to your general manager? 能和你们总经理说话吗, Speaking. 我就是。 11、Sorry, he is not in at the moment. 对不起，他现在不在。 Would you like to leave a message? 您要留口信吗, 12、Pardon. 对不起，请再说一遍，好吗, I beg your pardon. 对不起，请再说一遍，好吗, 酒店日常服务英语口语情景对话|酒店英语| Daily Service 日常服务 -(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好 吗? -All right.Come in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。 -Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。 -I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。 -Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。 -The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。 -I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。 -I need another pillow.-我需要加一只枕头。 -All right,I'll get it for you right away.-好的，我就去拿。 -Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。 -Excuse me.-对不起。 -I am sorry.-很抱歉。 -I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。 -Please excuse me for coming so late.-请原谅我来迟了。 -I'm sorry I was so careless.-很抱歉我太粗心了。 酒店常用英语词汇|酒店英语| 酒店客房设备用品英文名称| ? 客房设备、用品 escalator 自动楼梯 bookshelf 书架 ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关 venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓tea trolley 活动茶几 night table 床头柜 first floor (英)二楼，(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头 wall_plate 壁上挂盘 Chinese painting 国画elevator, lift 电梯 drawer 抽屉 second floor (英)三楼，(美)二楼 spring 弹簧 cushion 靠垫，垫子 socket 插座，插口 sitting_room 起居室 voltage 电压floor 楼层，地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器 ? 电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通 inland telegram 国内电报 ordinary mail 平信switchboard 交换台 central exchange 电话总局 The connection is bad. 听不清。 express telegram 加快电报 special despatch 专电 registered fee 挂号邮资 postcard 明信片 酒店常用英语词汇 服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 traveller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 如何用英语预订房间Room Reservations,酒店英语 Key Sentences(重点句子) 1(I'd like to book a double room for Tuesday next week( 下周二我想订一个双人房间。 2(What's the price difference, 两种房间的价格有什么不同, 3(A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night( 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4(I think I'll take the one with a front view then( 我想我还是要阳面的吧。 5(How long will you be staying, 您打算住多久, 6(We'll be leaving Sunday morning( 我们将在星期天上午离开。 7(And we look forward to seeing you next Tuesday( 我们盼望下周二见到您。 8(I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10( 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9(We do have a single room available for those dates( 我们确实有一个单间，在这段时间可以用。 10( What is the rate， please, 请问房费多少, 11(The current rate is, 50 per night( 现行房费是50美元一天。 12( What services come with that, 这个价格包括哪些服务项目呢, 13(That sounds not bad at all( I'll take it( 听起来还不错。这个房间我要了。 14( By the way， I'd like a quiet room away from the street if the is possible( 顺便说一下，如有可能我想要一个不临街的安静房间。 Dialogue A A:Room Reservations(Good afternoon( B:I'd like to book a double room for Tuesday next week( A:That's fine， sir( A double room for Tuesday， September12th， with a front view or rear view, B:What's the price difference, A: A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night( B:I think I'll take the one with a front view then( A: How long will you be staying, B: We'll be leaving Sunday morning( A: That will be five nights， sir(Thank you very much，and we look forward to seeing you next Tuesday( B: Good( That's all settled then( Good-bye( A: Good-bye( Dialogue B A:Advance Reservations(Can I help you, B:Yes，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10( A: Yes， we do have a single room available for those dates( B: What is the rate， please, A: The current rate is,50 per night( B: What services come with that, A: For,50 you'll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday( B: That sounds not bad at all(I'll take it( A:Very good( Could you tell me your name， sir， please, B: Yes， it is Moore( A: How do you spell it， please, B: It's M-O-O-R-E( A:M-O-O-R-E(And what is your address，please, B:It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U(S(A(( A: Excuse me， sir， but could you speak a little more slowly，please, B:Sure，no problem(It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U(S(A((Have you got it, A:Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U(S(A(( B: That's right( A: What about your telephone number, B:(601) 264-9716( By the way， I'd like a quiet room away from the street if that is possible( A:A quiet room away from the street is preferred(O(K((We'll mail you a reservation card confirming your booking as soon as possible(We look forward to your visit( B:Thank you and good-bye( A:Good-bye( Words and Expressions settle v(解决 available a(可得到的，有用的 confirm vt(使坚定，认可 Mississippi n(密西西比(美国州名) 酒店英语口语会话必备手册 一(概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如: 非正式英语 正式英语 What’s your name? May I have your name? 您贵姓, 请问您贵姓大名, Do you want some tea? Could you like some tea? 您要喝茶吗, 请问您想喝茶吗, Over here, please. Could you come this way please? 这边请。 请您往这边走好吗, * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” (请稍候，我来帮您确认)，然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。 * 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 (一)在正式的英语表现里，疑问基本句型可分为下列四种: 1. May I ~ 2. Could you ~ 3. Would you ~ 4. Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1( 自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开, May I see your passport, please? 请让我看一下您的护照好吗, May I know your nationality, please? 请问您的国籍是什么, 2( 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗, Could you write that down, please? 请您写下来好吗, Could you draft the fax, please? 请您写下传真的草稿好吗, Could you hold the line, please? 请不要挂电话好吗, 3( 询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡, Would you like to take a taxi? 请问您要搭计程车吗, Would you mind sitting here? 请问您介意坐在这里吗, ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 When would you like to visit Kunshan? 请问您想要何时参观昆山, When would you like to have lunch? 请问您想在哪里用餐, What time would you like to eat? 请问您想何时用餐, Who would you like to contact? 请问您想和谁联络, Which kind of room would you prefer? 请问您喜欢哪一种房间, How would you like to settle your bill? 请问您的账单如何处理, How long would you like to stay? 请问您要逗留多久, How many tickets would you like to buy? 请问您要买几张票, 4( 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗, Shall I draw you a map? 请问要我为您画一张地图吗, Shall I make the reservation for you? 请问要我为您安排预约吗, ,二，招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如: Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗, Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗, 后面也可以接上自己酒店名称、部门名称，如: Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗, ,三，回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗, 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说:“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您的东西。 7( 当客人准备离开时，可以说: Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8(当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提 出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起, Pardon me? 对不起, I beg your pardon? 对不起请再说一遍好吗, Could you repeat that, please? 请您重复一遍好吗, 若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如: Excuse me, sir. Do you mean you lost your room key, 不好意思，先生，您是说您丢了房间的钥匙, 电话英语的应对 1( 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如: “Hello, this is Information Desk.” 您好，这里是问询处。 “Information Desk speaking. May I help you?” 问询处，请问您要服务吗? 2.打错电话时 如果是外线打错时，可以回答: I am afraid you have the wrong number. 不好意思，您打错电话了。 This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。 如果是总线转错内线时，可以回答: This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。 I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please. 不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗, 3.当负责的工作人员不在时 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。他应该会在下午5点左右回来。 I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。请您在线上稍侯好吗, I’ll tell him to call you back when he returns. 他回来时，我会请他回电。 May I have your name and phone number, please? 请告诉我您的大名和电话好吗, 4.当会话结束时 结束电话中的对话时，不可以简单说“bye-bye”,最好说: Thank you for calling. 感谢您的来电。 You are welcome, sir. 先生，不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。 三,柜台服务 B=行李服务员(Bellman) C=服务员 (Clerk) H=客房服务员(Housekeeping) BC=领班(Bell Captain) G=客人(Guest) To the Front Desk. 带客人到柜台 B: Good evening, Ms. Welcome to China-trust Hotel. 小姐，晚安。欢迎光临中信酒店。 G: Thank you. 谢谢你。 B: How many pieces of luggage do you have? 请问您有多少件行李, G: Just this three. 只有这3件。 B: Two suitcases and one bag. Is that right? 2个旅行箱和1个手提皮包，这样对吗, G: Yes. That’s all. 对，就这些了。 B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边。 G: I see, thanks. 我知道了，谢谢。 B: A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。 G: OK. Fine. 好极了。 B: Please enjoy your stay. 祝您住宿愉快。 Taking a guest to the room 带领客人至客房 酒店总台接待常用英语 1(I’d like to book a double room for Tuesday next week(下周二我想订一个双人房间。 2(What’s the price difference,两种房间的价格有什么不同, 3(A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night(一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4(I think I’ll take the one with a front view then(我想我还是要阳面的吧。 5(How long will you be staying,您打算住多久, 6(We’ll be leaving Sunday morning(我们将在星期天上午离开。 7(And we look forward to seeing you next Tuesday(我们盼望下周二见到您。 8(I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10(我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9(We do have a single room available for those dates( 我们确实有一个单间，在这段时间可以用。 10( What is the rate， please,请问房费多少, 11(The current rate is, 50 per night(现行房费是50美元一天。 12( What services come with that,这个价格包括哪些服务项目呢, 13(That sounds not bad at all( I’ll take it(听起来还不错。这个房间我要了。 14( By the way， I’d like a quiet room away from the street if the is possible( 顺便说一下，如有可能我想要一个不临街的安静房间。 15(Welcome to our hotel(欢迎光临。 16(So you have got altogether four pieces of baggage,您一共带了4件行李，是不是, 17( Let me have a check again(让我再看一下。 18(The Reception Desk is straight ahead(接待处就在前面。 19(After you， please(你先请。 20(Excuse me， where can I buy some cigarettes,劳驾。我到哪儿可买到香烟, 21(There is a shop on the ground floor(一楼有个商店。 22(It sells both Chinese and foreign cigarettes(在那儿可买到中国香烟和外国香烟。 23(Can I also get some souvenirs there,也可以买到纪念品吗, 24(There is a counter selling all kinds of souvenirs(有个柜台出售各种各样的纪念品。 25(Excuse me，where is the restaurant,劳驾，请问饭厅在哪儿, 26(We have Chinese restaurant and a western,style restaurant(Which one do you prefer,我们有中餐厅和西餐厅，你愿意去哪个, 27(I’d like to try some Chinese food today(今天我想尝尝中国菜。 有关hotel的词汇information desk 服务台 hotel register book 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 酒店大厅 billiard-room 台球房 dining-room, dining hall 餐厅 men's room 男盥洗室 ladies' room 女盥洗室 cloak-room 寄存处 basement 地下室 cellar 地窖 broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 套房 single room 单人房 double room 双人房 sofa, settee 长沙发 easy chair 安乐椅 室内家具 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅 swivel chair 转椅 rocking chair 摇椅 stool 凳子 bench 板凳 tea table 茶几 wardrobe 衣柜 built-in wardrobe, closet 壁橱 screen 屏风 hat rack 帽架 rug 小地毯 carpet 大地毯 slipper 拖鞋 single bed 单人床 double bed 双人床 mattress 褥子 quilt 棉被 blanket 毯子 sheet 床单 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子 bathroom 浴室 bath tub 浴缸 shower bath, shower 淋浴 cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressing table 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所;抽水马桶 toilet roll, toilet paper 卫生纸;手纸 bath towel 浴巾 bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海绵 waste-paper basket 废纸篓 thermometer 温度计 balcony 阳台 sash window 上下拉的窗户 shutters 百叶窗 transom, transom window 气窗 curtain 窗帘 lace curtain 挑花窗帘;蕾丝窗帘 windowsill 窗台 air-conditioned 有空调的 radiator 暖气片 central heating 中央暖气 ashtray 烟灰缸 smoking set 烟具 electric fan 电扇 chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯 bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 螺口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头 electric iron 电熨斗 peg, hook 衣钩 clothes-hanger 衣架 door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员 desk clerk 值班服务员 waiter (餐厅)服务员 waitress (餐厅)女服务员 bill 账单 酒店实用英语口语用语 General expressions: 1) Good morning (afternoon, evening),sir (madam).早上好(下午、晚上好)，先生(夫人) 2) How do you do? (-- how do you do ?)您好～ 3) Hello (or hi )!您好～ 4) How is everything (with you )?(您的)一切都好吗, 5) How are you getting on ( or along ) these days?这几天过得怎么样, 6) How are you ? (- Fine, thank you. And you?)您的身体好吗, 7) Glad (nice) to see you. 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来～ 9) It's nice to meet you again, Mr. Johnson. 再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见～ 11) Good night.晚安(晚间告别用) 12) Have a good rest.祝您休息好～ 13) See you later (tomorrow).以后(明天)见～ 14) Hope to see you again soon.希望不久再见到您～ 15) Have a good time.祝您过得愉快～ 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快～ 17) Please don't leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step!请走好～ 19) We wish you a pleasant journey.祝您旅途愉快～ 20) Have a nice trip!一路平安～ 21) All the best!万事如意。 22) Take care!多保重～ 23) Good luck!祝您好运～ 24) Thank you (very much)谢谢您(非常感谢)。 25) Thanks a lot.多谢。 26) Thank you for coming.谢谢您的光临。 27) Thank you for staying in our hotel.感谢您在我们饭店下榻。 28) I'm very grateful to you.非常感谢您。 29) It's very kind of you.谢谢，您真客气。 30) You are (most) welcome.不用谢，不用客气。 31) Not at all.不用谢。 32) Don't mention it.不用谢。 33) My pleasure.(or with pleasure)很高兴能为您服务。 34) Glad to be of service.很高兴为您服务。 35) At your service.乐意为您效劳。 36) I'm sorry.很抱歉。 37) Excuse me.对不起。 38) I'm terribly sorry. It's my fault.非常抱歉，那是我的过错。 39) I'm awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting.对不起，让您久等了。 41) Sorry to interrupt you.对不起，打扰了。 42) That's all right.这没什么。 43) It doesn't matter.没关系。 44) Never mind.不要紧，没关系。 45) Let's forget it.算了吧～ 46) What can I do for you?我能为您干点什么, 47) Can I help you? 48) 我能为您干点什么, 49) Is there anything I can do for you?有什么能为您效劳的吗, 50) Just a moment, please.请稍等一下。 51) Don't worry about it别担心。 52) I beg your pardon?(or Pardon?)对不起，请再说一遍好吗, 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please?请问您是谁,(电话用语) 55) I'll switch you to Room 1120.我马上给您接301房间。 56) What number are you calling?请问对方什么电话号码。 57) Who would you like to talk to?请问受话人姓名, 58) Could you hold the line, please?请(拿着话筒)稍等一会好吗, 59) Here are come letters for you.这是您的信。 60) What a shame!多可惜～ 61) I'm sorry to hear that!听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There, there, Now try not to get too upset about it.好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success.祝您一切顺利～ 66) Happy New Year!新年快乐～ 67) Merry Christmas!圣诞节快乐～ 68) Happy birthday to you!祝您生日快乐～ 69) Congratulations!祝贺您～(恭喜) 70) My hearty congratulations!衷心祝贺您～ 71) As you wish(or like)随您的便。 72) Certainly.当然可以。 73) Of course.当然可以。 74) Go ahead and do what you like.干吧，你喜欢干什么就干什么。 75) I'm sorry, that's not allowed.对不起，这是不允许的。 76) No, I'm afraid not.不，恐怕不行。 77) Out of the question, I'm afraid.恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左(右)转。 80) Go upstairs(downstairs).上(下)楼。 81) Take the lift to the third floor.乘电梯到三楼。 82) The lifts are in the lobby near the main entrance.电梯间在大厅靠大门外。 83) The bellman will show you the way to the banquet hall.大堂服务员将领您去宴会厅。 84) There is a washroom at the end of the corridor.洗手间在走廊尽头。 85) The post and cable service is opposite the bar.邮电所在酒吧对面。 86) The bank is next to the shop.银行在小卖部隔壁。 87) You can get your money changed at the cashier's desk.你可以收银外兑换钱。 88) How much would you like to change?你要兑换多少呢, 89) The rates of exchange are on the board there.兑换率写在那这的黑板上。 90) There are some local products on sale here.这里出售一些地方产品。 91) It's sold by weight(yard, meter…)这个按重量(码，米……)计价出售。 92) Sorry, it's sold out.对不起，卖完了。 93) How do you like this?您看这个怎么样, 94) What about that one?你看那个好吗, 95) Here is your change.这是找您的钱。 96) Here is your receipt.这是你的收据。 97) Air mail or ordinary mail? 是航空信还是平信, 98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。 99) The travel agency in the hotel takes all kinds of booking.饭店的旅行社代办各种预订票。 100) Please don't smoke here. 请不要在这里抽烟。 唤醒服务英语情景对话Wake-up Call Service Key Sentences(重点句子) 171(I'm going to Tianjln early tomorrow morning( 我明天一大早要去天津。 172(So I would like to request an early morning call( 因此我想让你们明天早上叫醒我。 173(At what time would you like us to call you tomorrow morning, 您想让我们明天早上什么时候叫醒您, 174(But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock( 但我是10点钟必须赶到天津花园宾馆会议室。 175(That means that I'll have to be on the road by 7 o'clock at the latest( 就是说我明天早晨最迟也要7点钟上路。 176(In that case，I would like you to call me at 5?45, 那样的话，你们明早5点45分叫醒我好吗, 177(OK(So we will wake you up at 5?45 tomorrow morning( 好，那么我们明早5点45分叫醒您。 178(Will you do me a favour， Miss, 小姐，能帮个忙吗, 179(I wonder if your hotel has the morning call service( 不知道你们饭店是否有叫早服务。 180(Would you like a morning call, 您要叫醒服务吗, 181(I want to go to the Bund to enjoy the morning scenery there( 我想到外滩去欣赏那儿的景色。 182(At what time do you want me to call you up，sir, 您要我什么时候叫醒您, 183(At 6 sharp tomorrow morning， please( 请在明早6点钟。 184(By phone(I don't want to disturb my neighbors( 电话叫醒，我不想吵醒邻居。 Dialogue A (R,Receptionist G,Guest) G:Good evening～This is Mr(Baldwin in room 303( R:Good evening，Mr(Baldwin(What can I do for you, G: I'm going to Tianjin early tomorrow morning( So I would like to request an early morning call( R:Yes，Mr(Baldwin，at what time would you like us to call you tomorrow morning, G:Well，I'm not really sure( But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock(You wouldn't know how long it takes to drive to Tianjin from the hotel，would you, R:I would give it three to three and a half hours( G:That means that I'll have to be on the road by 7 o'clock atthe latest( R:That's right( G:Well，in that case， I would like you to call me at 5?45, R:OK(，so we will wake you up at 5?45 tomorrow morning(Good night， Mr(Baldwin(Have a good sleep( G:Good night( Dialogue B Mr Smith(B) asks the room attendant(A) how to have the morning call service( B:Will you do me a favour， Miss, A:Certainly，sir( B:This is my first visit to China( I wonder if your hotel has the morning call service( A:Yes，sir(Anyone who stays in our hotel can ask for the service( Would you like a morning call, B:Yes，I must get up earlier tomorrow( I want to go to the Bund to enjoy the morning scenery there( You know this is my first visit to Shanghai(People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn( A:That's true( At what time do you want me to call you up，sir, B:At 6 sharp tomorrow morning，please( A:What kind of call would you like，by phone or by knocking at the door, B: By phone(I don't want to disturb my neighbors( A: Yes，sir(I'll tell the operator to call you up at 6 tomorrow morning(Anything else I can do for you, B:No(Thanks(Good night( A:Good night，sir(Sleep well and have a pleasant dream( Words and Expressions request vt(请求，要求 conferenc n(会议 scenery n(风景，自然景色 Bund n(外滩(上海) marvelous a(极好的，奇异的 poetic a(诗的，有诗意的 bustling a(喧闹的;活跃的 disturb vt(扰乱，使不安;打乱 洗衣服务英语情景对话Laundry Service |酒店英语口语| Key Sentences(重点句子) 114(Excuse me(Have you any laundry, 对不起，请问有没有要洗的衣服, 115(The laundry man is here to collect it( 洗衣房服务员来这儿收要洗的衣服了。 116(If you have any，please just leave it in the laundry bag behind the bathroom door( 如果您有衣服要洗，请放在浴室门后的洗衣袋里。 117(Please tell us or notify in the list whether you need your clothes ironed，washed， dry-cleaned or mended and also what time you want to get them back( 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫， 水洗，干洗或缝补，还要写明何时需要取衣服。 118(What if there is any laundry damage, 如果你们洗衣时损坏了衣服怎么办, 119(In such a case，the hotel should certainly pay for it( 如果是这样，饭店当然应该赔偿。 120(Could you send someone up for my laundry，please, 请问，你们能派人来收要洗的衣服吗, 121(A valet will be up in a few minutes( 洗熨工马上就到。 122(Will the color run in the wash, 洗衣时会掉色吗, 123(We'll dry-clean the dress( 我们将干洗这条裙子。 124(We'll stitch it before washing( 我们会在洗之前把衬里缝好。 125(When can I have my laundry back, 我何时能取回洗的衣服呢, 126(But would you like express service or same-day, 不过，您是要快洗服务还是当日取, 127(I'd like this sweater to be washed by hand in cold water( 这件毛衣要用冷水手洗。 Dialogue A (Explaining How to Get the Service) (A:Room Attendant B:Guest) A:Excuse me(Have you any laundry,The laundry man is here to collect it( B:No，not now，thank you( A:If you have any，please just leave it in the laundry bag be-hind the bathroom door(The laundry man comes over to collect it every morning( B:Thank you( A:Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back( B:I see(What if there is any laundry damage,I wonder ifyour hotel has a policy on dealing with it( A:In such a case，the hotel should certainly pay for it(The indemnity shall not exceed ten times the laundry( B:That sounds quite reasonable(I hope there's no damage at all( A:Don't worry，sir(The Laundry Department has wide experience in their work( B:All right(Thank you for your information( A:Not at all( Dialogue B (Express Service) (A:Laundry clerk B:Mrs Bell) A:What can I do for you, B:Could you send someone up for my laundry，please,Room908，Bell( A:Certainly，Mrs Bell(A valet will be up in a few minutes( B:Good(I also have a silk dress which I don't think is color-fast(Will the color run in the wash, A:We'll dry-clean the dress(Then the color won't run( B:You're sure,Good～And the lining of my husband's jackethas come unstitched(It might tear over further while washing( A:Don't worry，madam(We'll stitch it before washing( B:That's fine(Now，when can I have my laundry back, A:Usually it takes about two days to have laundry done(But would you like express service or same-day, B:What is the difference in price, A:We charge 50, more for express， but it only takes 5hours( B:And for same-day，will I get the dress and skirt back this evening, A:Yes，madam(All deliveries will be made before six o'clock( B:I'll have express then( Dialogue C A:Can I help you, B:Yes(I have some laundry to be done( A:Certainly，sir(Could you fill out the laundry form，please, B:May I use your pen, A:Sure(Here you are( B:Thanks(Oh，I don't want these shirts starched( A:No starch(I understand，sir( B:And also I'd like this sweater to be washed by hand in cold water(It might shrink otherwise( A:By hand in cold water，I see( B:When will they be ready, A:We will deliver them tomorrow evening around 6( B:Fine，Thanks a lot( Words and Expressions notify v(通知 iron v(熨烫 dry-clean v(干洗 indemnity n(赔偿 mend v(修补，缝补 stitch v(缝缀 valet n(旅馆中替客人洗烫衣服的人员 colorfast a(不褪色的 express service 快洗服务 starch v(给(衣服等)浆，浆硬 酒店英语口语|在问讯处英语情景对话 Key Sentences(重点句子) 86(Madam(What can I do for you, 夫人。我能为您做些什么, 87(I'm looking for a man whose name is John( 我在寻找一位男士，他的名字叫约翰。 88(Could you tell me his room number， please, 请问他的房间号码是多少, 89(I suppose it is 735( 我想他的房间号码是735号。 90(By the way， please show me where the lift is, 顺便请指点我电梯在什么地方, 91(I need some information about touring Hangzhou( 我想了解关于游览杭州的情况。 92( There are two trains going to Hangzhou every morning，No(49 and No(79( 每天早晨有两列火车到杭州，49次列车和79次列车。 93(What time does this train leave, 这列火车什么时间发车, 94( Could you get me two tickets for tomorrow here, 你能否在这儿卖给我两张明天的车票, 95(I'm looking for a friend， Mr(Brown( Could you tell me if he is in the hotel, 我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗, 96(Just a minute，please(I'll see if he is registered( 请稍等片刻，我看看他是否登记了。 97(They are in suite 705( Let me phone him( 他们住在705号套房，我来给他打电话。 98(Mr(Brown said he's waiting for you in his room( 布朗先生说他在房间里等您。 Dialogue A A: Good afternoon， Madam(What can I do for you, B: Good afternoon(I'm looking for a man whose name is John( A:Could you tell me his room number，please, B: I suppose it is 735( A: Please wait a moment( Let me phone him… Mr( John said he's waiting for you in his room( B: Thank you very much(By the way， please show me where the lift is, A:I'll tell you how to get there(This way，please… B: Thank you( A:It's my pleasure( Dialogue B (A: Receptionist B: Mr Brown) A:Good morning，sir(Anything I can do for you, B:Good morning(I need some information about touring Hangzhou( A:There are two trains going to Hangzhou every morning， No(49 and No(79(Which one do you prefer, B: Which is earlier, A:No(49(This train goes to Guangzhou，and it stops at Hangzhou( B:What time does this train leave, A:At 9?45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon( B:Good，I'll take this one(Could you get me two tickets for tomorrow here, A:Sorry，sir(Please go to the Shanghai Travel Service Agency in our hotel(It's on the ground floor( B:Oh，I see(Thanks( Dialogue C (A:Receptionist B:Mr Miller) A:Good afternoon(What can I do for you, B:Good afternoon(I'm looking for a friend(Mr(Brown( Could you tell me if he is in the hotel, A:Mr(Brown,Just a minute，please(I'll see if he is registered( (The Receptionist looks over the register) A:Brown，Mr(Brown,There are a lot of Browns here today…Mr(Charles Brown，Mr David Brown… B:Mr(Johnson Brown from Chicago(Isn't he staying at thishotel, A:Oh，yes，here's his name Mr(and Mrs( Johnson Brown and family(They are in Suite 705(Please wait a moment，let me phone him…Mr(Brown said he's waiting for you in his room( B:Thank you(Would you please show me where the lift is, A:OK(Step this way，please(Here it is( B: Thank you( R:It's my pleasure( Words and Expressions register n(登记簿 Chicago n(芝加哥(美国城市) lift n(电梯(英) 酒店促销传单英文版 Winter Package You can enjoy the following benefits: ? Welcome Fruit basket with daily replenishment ? Complimentary breakfast ? All day complimentary coffee/tea/juices at the Executive Club lounge ? Complimentary happy hour drinks and refreshments at the lounge Free laundry ? Daily newspaper ? Free use of Top Form Health Club ? Free shuttle to and from Hong Qiao Airport 译文: 冬季特献 您可以享受以下优惠: ? 迎宾水果篮 ? 免费早餐 ? 整日在酒店行政楼层提供免费咖啡/茶水/果汁 ? 欢乐时光免费饮料及小食 ? 免费洗衣 ? 每日报纸 ? 免费使用顶级健身中心 ? 免费乘车去虹桥国际机场的班车 酒店前厅和客房部英语口语用语 1、Have you a reservation? 您预定过了吗, 2、May I know your name and room number? 您能告诉我您的名字与房间号吗, 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier's desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗, May I take them for you? 我来帮您拿好吗, 6、Housekeeping, may I come in? 客房服务员，我可以进来吗, 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I'm not disturbing you. 我希望没有打扰您。 9、One moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。 10、I'll send for an electrician( doctor...) 我给您请电工(大夫……)。 餐饮部: 11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗, 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶, 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗, 14、Service hours are: (餐厅)供应时间是: 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单，请签字。 酒店欢迎问候英语用语 1、Good morning(afternoon, evening), sir(madam) 早上(下午、晚上)好，先生(夫人)。 2、How do you do? 您好～(初次见面) Glad to meet you. 很高兴见到您。 3、How are you? 您好吗, Fine, thanks. And you? 很好，谢谢。您好吗, 4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆(餐厅、商店)来。 5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。(客人刚入店时) I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。(客人在饭店逗留期间) I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。(客人离店时) 7、Have a good time! 祝您过得愉快～ 8、***hotel, front desk. Can I help you? ***饭店，前厅。您找谁, 9、Sorry, I've dialed the wrong number. 对不起，我拨错号了。 10、May I speak to your general manager? 能和你们总经理说话吗, Speaking. 我就是。 11、Sorry, he is not in at the moment. 对不起，他现在不在。 Would you like to leave a message? 您要留口信吗, 12、Pardon. 对不起，请再说一遍，好吗, I beg your pardon. 对不起，请再说一遍，好吗, 酒店日常服务英语口语情景对话|酒店英语| Daily Service 日常服务 -(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗? -All right.Come in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。 -Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。 -I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。 -Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。 -The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。 -I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。 -I need another pillow.-我需要加一只枕头。 -All right,I'll get it for you right away.-好的，我就去拿。 -Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。 -Excuse me.-对不起。 -I am sorry.-很抱歉。 -I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。 -Please excuse me for coming so late.-请原谅我来迟了。 -I'm sorry I was so careless.-很抱歉我太粗心了。 酒店常用英语词汇|酒店英语| 酒店客房设备用品英文名称| ? 客房设备、用品 escalator 自动楼梯 bookshelf 书架 ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关 venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓tea trolley 活动茶几 night table 床头柜 first floor (英)二楼，(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头 wall_plate 壁上挂盘 Chinese painting 国画elevator, lift 电梯 drawer 抽屉 second floor (英)三楼，(美)二楼 spring 弹簧 cushion 靠垫，垫子 socket 插座，插口 sitting_room 起居室 voltage 电压floor 楼层，地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器 酒店常用英语词汇|酒店英语| 酒店电讯服务常用英语词汇 ? 电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 the line 别挂电话 hold can't put somebody through 接不通 telegram 普通电话receiver 听筒 ordinary city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通 inland telegram 国内电报 ordinary mail 平信switchboard 交换台 central exchange 电话总局 The connection is bad. 听不清。 express telegram 加快电报 special despatch 专电 registered fee 挂号邮资 postcard 明信片 酒店常用英语词汇 服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 traveller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 如何用英语预订房间Room Reservations,酒店英语 Key Sentences(重点句子) 1(I'd like to book a double room for Tuesday next week( 下周二我想订一个双人房间。 2(What's the price difference, 两种房间的价格有什么不同, 3(A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night( 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4(I think I'll take the one with a front view then( 我想我还是要阳面的吧。 5(How long will you be staying, 您打算住多久, 6(We'll be leaving Sunday morning( 我们将在星期天上午离开。 7(And we look forward to seeing you next Tuesday( 我们盼望下周二见到您。 8(I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10( 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9(We do have a single room available for those dates( 我们确实有一个单间，在这段时间可以用。 10( What is the rate， please, 请问房费多少, 11(The current rate is, 50 per night( 现行房费是50美元一天。 12( What services come with that, 这个价格包括哪些服务项目呢, 13(That sounds not bad at all( I'll take it( 听起来还不错。这个房间我要了。 14( By the way， I'd like a quiet room away from the street if the is possible( 顺便说一下，如有可能我想要一个不临街的安静房间。 Dialogue A A:Room Reservations(Good afternoon( B:I'd like to book a double room for Tuesday next week( A:That's fine， sir( A double room for Tuesday， September12th， with a front view or rear view, B:What's the price difference, A: A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night( B:I think I'll take the one with a front view then( A: How long will you be staying, B: We'll be leaving Sunday morning( A: That will be five nights， sir(Thank you very much，and we look forward to seeing you next Tuesday( B: Good( That's all settled then( Good-bye( A: Good-bye( Dialogue B A:Advance Reservations(Can I help you, B:Yes，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10( A: Yes， we do have a single room available for those dates( B: What is the rate， please, A: The current rate is,50 per night( B: What services come with that, A: For,50 you'll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday( B: That sounds not bad at all(I'll take it( A:Very good( Could you tell me your name， sir， please, B: Yes， it is Moore( A: How do you spell it， please, B: It's M-O-O-R-E( A:M-O-O-R-E(And what is your address，please, B:It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U(S(A(( A: Excuse me， sir， but could you speak a little more slowly，please, B:Sure，no problem(It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U(S(A((Have you got it, A:Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U(S(A(( B: That's right( A: What about your telephone number, B:(601) 264-9716( By the way， I'd like a quiet room away from the street if that is possible( A:A quiet room away from the street is preferred(O(K((We'll mail you a reservation card confirming your booking as soon as possible(We look forward to your visit( B:Thank you and good-bye( A:Good-bye( Words and Expressions settle v(解决 available a(可得到的，有用的 confirm vt(使坚定，认可 Mississippi n(密西西比(美国州名) 酒店英语口语会话必备手册 一(概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如: 非正式英语 正式英语 What’s your name? May I have your name? 您贵姓, 请问您贵姓大名, Do you want some tea? Could you like some tea? 您要喝茶吗, 请问您想喝茶吗, Over here, please. Could you come this way please? 这边请。 请您往这边走好吗, * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” (请稍候，我来帮您确认)，然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。 * 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 (一)在正式的英语表现里，疑问基本句型可分为下列四种: 1. May I ~ 2. Could you ~ 3. Would you ~ 4. Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1( 自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开, May I see your passport, please? 请让我看一下您的护照好吗, May I know your nationality, please? 请问您的国籍是什么, 2( 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗, Could you write that down, please? 请您写下来好吗, Could you draft the fax, please? 请您写下传真的草稿好吗, Could you hold the line, please? 请不要挂电话好吗, 3( 询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡, Would you like to take a taxi? 请问您要搭计程车吗, Would you mind sitting here? 请问您介意坐在这里吗, ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 When would you like to visit Kunshan? 请问您想要何时参观昆山, When would you like to have lunch? 请问您想在哪里用餐, What time would you like to eat? 请问您想何时用餐, Who would you like to contact? 请问您想和谁联络, Which kind of room would you prefer? 请问您喜欢哪一种房间, How would you like to settle your bill? 请问您的账单如何处理, How long would you like to stay? 请问您要逗留多久, How many tickets would you like to buy? 请问您要买几张票, 4( 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗, Shall I draw you a map? 请问要我为您画一张地图吗, Shall I make the reservation for you? 请问要我为您安排预约吗, ,二，招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如: Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗, Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗, 后面也可以接上自己酒店名称、部门名称，如: Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗, (三)回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗, 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说:“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您的东西。 7( 当客人准备离开时，可以说: Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8(当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起, Pardon me? 对不起, I beg your pardon? 对不起请再说一遍好吗, Could you repeat that, please? 请您重复一遍好吗, 若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如: Excuse me, sir. Do you mean you lost your room key, 不好意思，先生，您是说您丢了房间的钥匙, 电话英语的应对 1( 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如: “Hello, this is Information Desk.” 您好，这里是问询处。 “Information Desk speaking. May I help you?” 问询处，请问您要服务吗? 2.打错电话时 如果是外线打错时，可以回答: I am afraid you have the wrong number. 不好意思，您打错电话了。 This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。 如果是总线转错内线时，可以回答: This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。 I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please. 不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗, 3.当负责的工作人员不在时 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。他应该会在下午5点左右回来。 I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。请您在线上稍侯好吗, I’ll tell him to call you back when he returns. 他回来时，我会请他回电。 May I have your name and phone number, please? 请告诉我您的大名和电话好吗, 4.当会话结束时 结束电话中的对话时，不可以简单说“bye-bye”,最好说: Thank you for calling. 感谢您的来电。 You are welcome, sir. 先生，不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。 三(柜台服务 B=行李服务员(Bellman) C=服务员 (Clerk) H=客房服务员(Housekeeping) BC=领班(Bell Captain) G=客人(Guest) To the Front Desk. 带客人到柜台 B: Good evening, Ms. Welcome to China-trust Hotel. 小姐，晚安。欢迎光临中信酒店。 G: Thank you. 谢谢你。 B: How many pieces of luggage do you have? 请问您有多少件行李, G: Just this three. 只有这3件。 B: Two suitcases and one bag. Is that right? 2个旅行箱和1个手提皮包，这样对吗, G: Yes. That’s all. 对，就这些了。 B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边。 G: I see, thanks. 我知道了，谢谢。 B: A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。 G: OK. Fine. 好极了。 B: Please enjoy your stay. 祝您住宿愉快。 Taking a guest to the room 带领客人至客房 酒店总台接待常用英语 1(I’d like to book a double room for Tuesday next week(下周二我想订一个双人房间。 2(What’s the price difference,两种房间的价格有什么不同, 3(A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night(一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4(I think I’ll take the one with a front view then(我想我还是要阳面的吧。 5(How long will you be staying,您打算住多久, 6(We’ll be leaving Sunday morning(我们将在星期天上午离开。 7(And we look forward to seeing you next Tuesday(我们盼望下周二见到您。 8(I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10(我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9(We do have a single room available for those dates( 我们确实有一个单间，在这段时间可以用。 10( What is the rate， please,请问房费多少, 11(The current rate is, 50 per night(现行房费是50美元一天。 12( What services come with that,这个价格包括哪些服务项目呢, 13(That sounds not bad at all( I’ll take it(听起来还不错。这个房间我要了。 14( By the way， I’d like a quiet room away from the street if the is possible( 顺便说一下，如有可能我想要一个不临街的安静房间。 15(Welcome to our hotel(欢迎光临。 16(So you have got altogether four pieces of baggage,您一共带了4件行李，是不是, 17( Let me have a check again(让我再看一下。 18(The Reception Desk is straight ahead(接待处就在前面。 19(After you， please(你先请。 20(Excuse me， where can I buy some cigarettes,劳驾。我到哪儿可买到香烟, 21(There is a shop on the ground floor(一楼有个商店。 22(It sells both Chinese and foreign cigarettes(在那儿可买到中国香烟和外国香烟。 23(Can I also get some souvenirs there,也可以买到纪念品吗, 24(There is a counter selling all kinds of souvenirs(有个柜台出售各种各样的纪念品。 25(Excuse me，where is the restaurant,劳驾，请问饭厅在哪儿, 26(We have Chinese restaurant and a western,style restaurant(Which one do you prefer,我们有中餐厅和西餐厅，你愿意去哪个, 27(I’d like to try some Chinese food today(今天我想尝尝中国菜。 有关hotel的词汇 information desk 服务台 hotel register book 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 酒店大厅 billiard-room 台球房 dining-room, dining hall 餐厅 men's room 男盥洗室 ladies' room 女盥洗室 cloak-room 寄存处 basement 地下室 cellar 地窖 broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 套房 single room 单人房 double room 双人房 sofa, settee 长沙发 easy chair 安乐椅 室内家具 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅 swivel chair 转椅 rocking chair 摇椅 stool 凳子 bench 板凳 tea table 茶几 wardrobe 衣柜 built-in wardrobe, closet 壁橱 screen 屏风 hat rack 帽架 rug 小地毯 carpet 大地毯 slipper 拖鞋 single bed 单人床 double bed 双人床 mattress 褥子 quilt 棉被 blanket 毯子 sheet 床单 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子 bathroom 浴室 bath tub 浴缸 shower bath, shower 淋浴 cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressing table 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所;抽水马桶 toilet roll, toilet paper 卫生纸;手纸 bath towel 浴巾 bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海绵 waste-paper basket 废纸篓 thermometer 温度计 balcony 阳台 sash window 上下拉的窗户 shutters 百叶窗 transom, transom window 气窗 curtain 窗帘 lace curtain 挑花窗帘;蕾丝窗帘 windowsill 窗台 air-conditioned 有空调的 radiator 暖气片 central heating 中央暖气 ashtray 烟灰缸 smoking set 烟具 electric fan 电扇 chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯 bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 螺口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头 electric iron 电熨斗 peg, hook 衣钩 clothes-hanger 衣架 door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员 desk clerk 值班服务员 waiter (餐厅)服务员 waitress (餐厅)女服务员 bill 账单