时代光华_有效沟通技巧答案(1)

时代光华_有效沟通技巧答案(1) 有效沟通技巧答案 单选题 1:向领导提建议的较好时间是 (3分) 标准答案:C 用户答案:C 1. A:刚上班时 2. B:快下班时 3. C:上午10点左右 4. D:午休前 2:哪一项不利于使部下积极接受命令 (3分) 标准答案:B 用户答案:B 1. A:态度和善礼貌用词 2. B:忌让部下有更大自主权 3. C:共同探讨 4. D:让部下提出疑问 3:以下说法正确的是 (3分) 标准答案:A 用户答案:A 1. A:沟通要有明确目标 2. B:沟通不需要形成 协议 离婚协议模板下载合伙人协议 下载渠道分销协议免费下载敬业协议下载授课协议下载 3. C:沟通的内容仅仅是信息 4. D:以上都不是 4:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 5:一个完整的沟通过程包括 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:信息发送、接收 2. B:信息发送、反馈 3. C:信息发送、接收、反馈 4. D:信息接受、反馈 6:支配型人进行沟通时必须要 (3分) 标准答案:D 用户答案:D 1. A:从感情的方向去沟通 2. B:语速不一定要比较快 3. C:不一定要有 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 4. D:回答一定要准确 7:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:A 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 8:反馈就是 (3分) 标准答案:A 用户答案:A 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 9:沟通过程是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 10:以下哪一种批评部下的方式是不对的 (3分) 标准答案:C 用户答案:C 1. A:我以前也会犯这种错误…… 2. B:你以往表现都优于一般人，希望你不要再犯这样的错误 3. C:你对工作太不负责了 4. D:像你这么聪明的人，我实在无法同意你再犯一次同样的错误 11:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 12:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 13:积极聆听是指 (3分) 标准答案:C 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 14:接听电话中要求 (3分) 标准答案:B 用户答案:B 1. A:多使用简略语以提高效率 2. B:要养成复述的习惯 3. C:不必注意自己的语气和语调 4. D:不必注意姿态表情 15:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:B 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 单选题 1:以下说法正确的是 (3分) 标准答案:A 用户答案:A 1. A:沟通要有明确目标 2. B:沟通不需要形成协议 3. C:沟通的内容仅仅是信息 4. D:以上都不是 2:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 3:支配型人进行沟通时必须要 (3分) 标准答案:D 用户答案:D 1. A:从感情的方向去沟通 2. B:语速不一定要比较快 3. C:不一定要有计划 4. D:回答一定要准确 4:沟通的基础是 (3分) 标准答案:D 用户答案:D 1. A:知识 2. B:语言 3. C:说明问题 4. D:信任 5:积极聆听的技巧中不包括 (3分) 标准答案:D 用户答案:D 1. A:倾听回应 2. B:重复内容 3. C:提示问题 4. D:与自己的观点对比进行评论 6:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 7:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 8:沟通中的合作态度的表象不包括 (3分) 标准答案:C 用户答案:C 1. A:双方说明各自所担心的问题 2. B:积极去解决问题 3. C:对事对人揭短指责 4. D:达成双赢的协议 9:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:D 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 10:沟通过程是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 11:以下哪一种批评部下的方式是不对的 (3分) 标准答案:C 用户答案:C 1. A:我以前也会犯这种错误…… 2. B:你以往表现都优于一般人，希望你不要再犯这样的错误 3. C:你对工作太不负责了 4. D:像你这么聪明的人，我实在无法同意你再犯一次同样的错误 12:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:D 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 13:接听电话中要求 (3分) 标准答案:B 用户答案:B 1. A:多使用简略语以提高效率 2. B:要养成复述的习惯 3. C:不必注意自己的语气和语调 4. D:不必注意姿态表情 14:哪一项不是打开客户心防的基本途径 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:让客户产生信任 2. B:迫切地向客户推销产品 3. C:引起客户注意 4. D:引起客户的兴趣 15:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 单选题 1:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 2:上下级之间的沟通要建立以下何种态度 (3分) 标准答案:D 用户答案:D 1. A:强迫性 2. B:回避性 3. C:折衷性 4. D:合作性 3:以下说法正确的是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:沟通要有明确目标 2. B:沟通不需要形成协议 3. C:沟通的内容仅仅是信息 4. D:以上都不是 4:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 5:支配型人进行沟通时必须要 (3分) 标准答案:D 用户答案:D 1. A:从感情的方向去沟通 2. B:语速不一定要比较快 3. C:不一定要有计划 4. D:回答一定要准确 6:积极聆听的技巧中不包括 (3分) 标准答案:D 用户答案:D 1. A:倾听回应 2. B:重复内容 3. C:提示问题 4. D:与自己的观点对比进行评论 7:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 8:反馈就是 (3分) 标准答案:A 用户答案:A 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 9:沟通中不看中结果的是 (3分) 标准答案:C 用户答案:C 1. A:表达型人士 2. B:支配型人士 3. C:和蔼型人士 4. D:分析型人士 10:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 11:积极聆听是指 (3分) 标准答案:C 用户答案: by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 12:以下哪一个问题不利于收集信息 (3分) 标准答案:C 用户答案:C 1. A:你可以再解释的清楚一点吗 2. B:能谈谈你对这件事情的看法吗 3. C:难道你不认为这样是不对的吗 4. D:你能不能说的再详细一点 13:属于实事求是型领导的性格特征的是 (3分) 标准答案:D 用户答案:D 1. A:要求下属立即服从 2. B:凡事喜欢参与 3. C:想象力丰富缺乏理性思考 4. D:是方法论的最佳实践者 14:哪一项不是打开客户心防的基本途径 (3分) 标准答案:B 用户答案:B 1. A:让客户产生信任 2. B:迫切地向客户推销产品 3. C:引起客户注意 4. D:引起客户的兴趣 15:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 单选题 1:不属于职业人士所需要的三个基本技巧的是 (3分) 标准答案:D 用户答案:D 1. A:沟通的技巧 2. B:管理的技巧 3. C:团队合作的技巧 4. D:服从的技巧 2:向领导提建议的较好时间是 (3分) 标准答案:C 用户答案:C 1. A:刚上班时 2. B:快下班时 3. C:上午10点左右 4. D:午休前 3:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 4:哪一项不利于使部下积极接受命令 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:态度和善礼貌用词 2. B:忌让部下有更大自主权 3. C:共同探讨 4. D:让部下提出疑问 5:上下级之间的沟通要建立以下何种态度 (3分) 标准答案:D 用户答案:D 1. A:强迫性 2. B:回避性 3. C:折衷性 4. D:合作性 6:支配型人进行沟通时必须要 (3分) 标准答案:D 用户答案:D 1. A:从感情的方向去沟通 2. B:语速不一定要比较快 3. C:不一定要有计划 4. D:回答一定要准确 7:沟通中的合作态度的表象不包括 (3分) 标准答案:C 用户答案:C 1. A:双方说明各自所担心的问题 2. B:积极去解决问题 3. C:对事对人揭短指责 4. D:达成双赢的协议 8:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 9:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 10:反馈的类型不包括 (3分) 标准答案:C 用户答案:C 1. A:正面的反馈 2. B:建设性的反馈 3. C:负面的反馈 4. D:以上都不是 11:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 12:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 13:属于实事求是型领导的性格特征的是 (3分) 标准答案:D 用户答案:D 1. A:要求下属立即服从 2. B:凡事喜欢参与 3. C:想象力丰富缺乏理性思考 4. D:是方法论的最佳实践者 14:接听电话中要求 (3分) 标准答案:B 用户答案:B 1. A:多使用简略语以提高效率 2. B:要养成复述的习惯 3. C:不必注意自己的语气和语调 4. D:不必注意姿态表情 15:与分析型人际风格的人沟通时要 (3分) 标准答案:A 用户答案:A 1. A:用准确的专业术语 2. B:多用眼神交流 3. C:少做计划少用图表 4. D:不要太快切入主题 单选题 1:哪一项不利于使部下积极接受命令 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:态度和善礼貌用词 2. B:忌让部下有更大自主权 3. C:共同探讨 4. D:让部下提出疑问 2:以下说法正确的是 (3分) 标准答案:A 用户答案:A 1. A:沟通要有明确目标 2. B:沟通不需要形成协议 3. C:沟通的内容仅仅是信息 4. D:以上都不是 3:以下选项中更容易沟通的是 (3分) 标准答案:B 用户答案:B 1. A:思想 2. B:信息 3. C:情感 4. D:以上都不是 4:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 5:一个完整的沟通过程包括 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:信息发送、接收 2. B:信息发送、反馈 3. C:信息发送、接收、反馈 4. D:信息接受、反馈 6:反馈就是 (3分) 标准答案:A 用户答案:A 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 7:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 8:以下哪一种批评部下的方式是不对的 (3分) 标准答案:C 用户答案:C 1. A:我以前也会犯这种错误…… 2. B:你以往表现都优于一般人，希望你不要再犯这样的错误 3. C:你对工作太不负责了 4. D:像你这么聪明的人，我实在无法同意你再犯一次同样的错误 9:反馈的类型不包括 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:正面的反馈 2. B:建设性的反馈 3. C:负面的反馈 4. D:以上都不是 10:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 11:以下哪一个问题不利于收集信息 (3分) 标准答案:C 用户答案:C 1. A:你可以再解释的清楚一点吗 2. B:能谈谈你对这件事情的看法吗 3. C:难道你不认为这样是不对的吗 4. D:你能不能说的再详细一点 12:属于实事求是型领导的性格特征的是 (3分) 标准答案:D 用户答案:D 1. A:要求下属立即服从 2. B:凡事喜欢参与 3. C:想象力丰富缺乏理性思考 4. D:是方法论的最佳实践者 13:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 14:以下哪一种情况不属于反馈 (3分) 标准答案:C 用户答案:C 1. A:给对方提建议 2. B:表彰对方 3. C:对他人言行的解释 4. D:鼓励对方 15:在沟通技巧中需要强调进行目光接触的是 (3分) 标准答案:B 用户答案:C 1. A:分析型人士和支配型人士 2. B:支配型人士和和蔼型人士 3. C:和蔼型人士和分析型人士 4. D:表达型人士和分析型人士 单选题 1:向领导提建议的较好时间是 (3分) 标准答案:C 用户答案:C 1. A:刚上班时 2. B:快下班时 3. C:上午10点左右 4. D:午休前 2:以下说法正确的是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:沟通要有明确目标 2. B:沟通不需要形成协议 3. C:沟通的内容仅仅是信息 4. D:以上都不是 3:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 4:一个完整的沟通过程包括 (3分) 标准答案:C 用户答案:C 1. A:信息发送、接收 2. B:信息发送、反馈 3. C:信息发送、接收、反馈 4. D:信息接受、反馈 5:沟通的基础是 (3分) 标准答案:D 用户答案:D 1. A:知识 2. B:语言 3. C:说明问题 4. D:信任 6:积极聆听的技巧中不包括 (3分) 标准答案:D 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:倾听回应 2. B:重复内容 3. C:提示问题 4. D:与自己的观点对比进行评论 7:反馈就是 (3分) 标准答案:A 用户答案:A 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 8:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 9:沟通中不看中结果的是 (3分) 标准答案:C 用户答案:C 1. A:表达型人士 2. B:支配型人士 3. C:和蔼型人士 4. D:分析型人士 10:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 11:沟通中的合作态度的表象不包括 (3分) 标准答案:C 用户答案:C 1. A:双方说明各自所担心的问题 2. B:积极去解决问题 3. C:对事对人揭短指责 4. D:达成双赢的协议 12:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:A 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 13:与分析型人际风格的人沟通时要 (3分) 标准答案:A 用户答案:D 1. A:用准确的专业术语 2. B:多用眼神交流 3. C:少做计划少用图表 4. D:不要太快切入主题 14:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 15:在沟通技巧中需要强调进行目光接触的是 (3分) 标准答案:B 用户答案:B 1. A:分析型人士和支配型人士 2. B:支配型人士和和蔼型人士 3. C:和蔼型人士和分析型人士 4. D:表达型人士和分析型人士 单选题 1:下达命令时要尽可能 (3分) 标准答案:C 用户答案:D 1. A:下达过于抽象的命令 2. B:应下达命令足以 证明 住所证明下载场所使用证明下载诊断证明下载住所证明下载爱问住所证明下载爱问 自己权威 3. C:不要经常变更命令 4. D:以上都不是 2:哪一项不利于使部下积极接受命令 (3分) 标准答案:B 用户答案:D 1. A:态度和善礼貌用词 2. B:忌让部下有更大自主权 3. C:共同探讨 4. D:让部下提出疑问 3:以下选项中更容易沟通的是 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:思想 2. B:信息 3. C:情感 4. D:以上都不是 4:沟通中的合作态度的表象不包括 (3分) 标准答案:C 用户答案:C 1. A:双方说明各自所担心的问题 2. B:积极去解决问题 3. C:对事对人揭短指责 4. D:达成双赢的协议 5:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:D 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 6:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 7:以下哪一种批评部下的方式是不对的 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:我以前也会犯这种错误…… 2. B:你以往表现都优于一般人，希望你不要再犯这样的错误 3. C:你对工作太不负责了 4. D:像你这么聪明的人，我实在无法同意你再犯一次同样的错误 8:反馈的类型不包括 (3分) 标准答案:C 用户答案:C 1. A:正面的反馈 2. B:建设性的反馈 3. C:负面的反馈 4. D:以上都不是 9:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 10:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:C 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 11:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 12:以下哪一个问题不利于收集信息 (3分) 标准答案:C 用户答案:C 1. A:你可以再解释的清楚一点吗 2. B:能谈谈你对这件事情的看法吗 3. C:难道你不认为这样是不对的吗 4. D:你能不能说的再详细一点 13:属于实事求是型领导的性格特征的是 (3分) 标准答案:D 用户答案:D 1. A:要求下属立即服从 2. B:凡事喜欢参与 3. C:想象力丰富缺乏理性思考 4. D:是方法论的最佳实践者 14:与分析型人际风格的人沟通时要 (3分) 标准答案:A 用户答案:A 1. A:用准确的专业术语 2. B:多用眼神交流 3. C:少做计划少用图表 4. D:不要太快切入主题 15:以下哪一种情况不属于反馈 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:给对方提建议 2. B:表彰对方 3. C:对他人言行的解释 4. D:鼓励对方 单选题 1:不属于职业人士所需要的三个基本技巧的是 (3分) 标准答案:D 用户答案:D 1. A:沟通的技巧 2. B:管理的技巧 3. C:团队合作的技巧 4. D:服从的技巧 2:下达命令时要尽可能 (3分) 标准答案:C 用户答案:C 1. A:下达过于抽象的命令 2. B:应下达命令足以证明自己权威 3. C:不要经常变更命令 4. D:以上都不是 3:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 4:哪一项不利于使部下积极接受命令 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:态度和善礼貌用词 2. B:忌让部下有更大自主权 3. C:共同探讨 4. D:让部下提出疑问 5:以下说法正确的是 (3分) 标准答案:A 用户答案:A 1. A:沟通要有明确目标 2. B:沟通不需要形成协议 3. C:沟通的内容仅仅是信息 4. D:以上都不是 6:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 7:反馈就是 (3分) 标准答案:A 用户答案:A 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 8:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:属性 2. B:利益 3. C:作用 4. D:互补 9:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 10:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 11:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 12:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 13:积极聆听是指 (3分) 标准答案:C 用户答案:C 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 14:接听电话中要求 (3分) 标准答案:B 用户答案:B 1. A:多使用简略语以提高效率 2. B:要养成复述的习惯 3. C:不必注意自己的语气和语调 4. D:不必注意姿态表情 15:哪一项不是打开客户心防的基本途径 (3分) 标准答案:B 用户答案:B 1. A:让客户产生信任 2. B:迫切地向客户推销产品 3. C:引起客户注意 4. D:引起客户的兴趣 单选题 1:不属于职业人士所需要的三个基本技巧的是 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:沟通的技巧 2. B:管理的技巧 3. C:团队合作的技巧 4. D:服从的技巧 2:下达命令时要尽可能 (3分) 标准答案:C 用户答案:C 1. A:下达过于抽象的命令 2. B:应下达命令足以证明自己权威 3. C:不要经常变更命令 4. D:以上都不是 3:哪一项不利于使部下积极接受命令 (3分) 标准答案:B 用户答案:B 1. A:态度和善礼貌用词 2. B:忌让部下有更大自主权 3. C:共同探讨 4. D:让部下提出疑问 4:上下级之间的沟通要建立以下何种态度 (3分) 标准答案:D 用户答案:D 1. A:强迫性 2. B:回避性 3. C:折衷性 4. D:合作性 5:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 6:积极聆听的技巧中不包括 (3分) 标准答案:D 用户答案:D 1. A:倾听回应 2. B:重复内容 3. C:提示问题 4. D:与自己的观点对比进行评论 7:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:A 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 8:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 9:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 10:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 11:反馈的类型不包括 (3分) 标准答案:C 用户答案:C 1. A:正面的反馈 2. B:建设性的反馈 3. C:负面的反馈 4. D:以上都不是 12:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 13:属于实事求是型领导的性格特征的是 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:要求下属立即服从 2. B:凡事喜欢参与 3. C:想象力丰富缺乏理性思考 4. D:是方法论的最佳实践者 14:哪一项不是打开客户心防的基本途径 (3分) 标准答案:B 用户答案:B 1. A:让客户产生信任 2. B:迫切地向客户推销产品 3. C:引起客户注意 4. D:引起客户的兴趣 15:在沟通技巧中需要强调进行目光接触的是 (3分) 标准答案:B 用户答案:C 1. A:分析型人士和支配型人士 2. B:支配型人士和和蔼型人士 3. C:和蔼型人士和分析型人士 4. D:表达型人士和分析型人士 单选题 1:上下级之间的沟通要建立以下何种态度 (3分) 标准答案:D 用户答案:D 1. A:强迫性 2. B:回避性 3. C:折衷性 4. D:合作性 2:以下说法正确的是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:沟通要有明确目标 2. B:沟通不需要形成协议 3. C:沟通的内容仅仅是信息 4. D:以上都不是 3:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:D 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 4:积极聆听的技巧中不包括 (3分) 标准答案:D 用户答案:D 1. A:倾听回应 2. B:重复内容 3. C:提示问题 4. D:与自己的观点对比进行评论 5:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 6:沟通中不看中结果的是 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:表达型人士 2. B:支配型人士 3. C:和蔼型人士 4. D:分析型人士 7:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 8:沟通中的合作态度的表象不包括 (3分) 标准答案:C 用户答案:C 1. A:双方说明各自所担心的问题 2. B:积极去解决问题 3. C:对事对人揭短指责 4. D:达成双赢的协议 9:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:D 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 10:反馈的类型不包括 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:正面的反馈 2. B:建设性的反馈 3. C:负面的反馈 4. D:以上都不是 11:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:C 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 12:积极聆听是指 (3分) 标准答案:C 用户答案:C 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 13:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 14:以下哪一种情况不属于反馈 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:给对方提建议 2. B:表彰对方 3. C:对他人言行的解释 4. D:鼓励对方 15:在沟通技巧中需要强调进行目光接触的是 (3分) 标准答案:B 用户答案:B 1. A:分析型人士和支配型人士 2. B:支配型人士和和蔼型人士 3. C:和蔼型人士和分析型人士 4. D:表达型人士和分析型人士 单选题 1:不属于职业人士所需要的三个基本技巧的是 (3分) 标准答案:D 用户答案:D 1. A:沟通的技巧 2. B:管理的技巧 3. C:团队合作的技巧 4. D:服从的技巧 2:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 3:上下级之间的沟通要建立以下何种态度 (3分) 标准答案:D 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:强迫性 2. B:回避性 3. C:折衷性 4. D:合作性 4:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 5:支配型人进行沟通时必须要 (3分) 标准答案:D 用户答案:D 1. A:从感情的方向去沟通 2. B:语速不一定要比较快 3. C:不一定要有计划 4. D:回答一定要准确 6:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 7:沟通中不看中结果的是 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:表达型人士 2. B:支配型人士 3. C:和蔼型人士 4. D:分析型人士 8:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:D 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 9:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 10:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:C 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 11:积极聆听是指 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 12:以下哪一个问题不利于收集信息 (3分) 标准答案:C 用户答案:C 1. A:你可以再解释的清楚一点吗 2. B:能谈谈你对这件事情的看法吗 3. C:难道你不认为这样是不对的吗 4. D:你能不能说的再详细一点 13:属于实事求是型领导的性格特征的是 (3分) 标准答案:D 用户答案:D 1. A:要求下属立即服从 2. B:凡事喜欢参与 3. C:想象力丰富缺乏理性思考 4. D:是方法论的最佳实践者 14:哪一项不是打开客户心防的基本途径 (3分) 标准答案:B 用户答案:B 1. A:让客户产生信任 2. B:迫切地向客户推销产品 3. C:引起客户注意 4. D:引起客户的兴趣 15:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 单选题 1:上下级之间的沟通要建立以下何种态度 (3分) 标准答案:D 用户答案:D 1. A:强迫性 2. B:回避性 3. C:折衷性 4. D:合作性 2:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 3:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:A 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 4:反馈就是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 5:沟通中不看中结果的是 (3分) 标准答案:C 用户答案:C 1. A:表达型人士 2. B:支配型人士 3. C:和蔼型人士 4. D:分析型人士 6:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 7:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 8:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 9:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:C 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 10:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 11:积极聆听是指 (3分) 标准答案:C 用户答案:C 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 12:以下哪一个问题不利于收集信息 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:你可以再解释的清楚一点吗 2. B:能谈谈你对这件事情的看法吗 3. C:难道你不认为这样是不对的吗 4. D:你能不能说的再详细一点 13:与分析型人际风格的人沟通时要 (3分) 标准答案:A 用户答案:A 1. A:用准确的专业术语 2. B:多用眼神交流 3. C:少做计划少用图表 4. D:不要太快切入主题 14:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 15:在沟通技巧中需要强调进行目光接触的是 (3分) 标准答案:B 用户答案:B 1. A:分析型人士和支配型人士 2. B:支配型人士和和蔼型人士 3. C:和蔼型人士和分析型人士 4. D:表达型人士和分析型人士 单选题 1:不属于职业人士所需要的三个基本技巧的是 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:沟通的技巧 2. B:管理的技巧 3. C:团队合作的技巧 4. D:服从的技巧 2:下达命令时要尽可能 (3分) 标准答案:C 用户答案:C 1. A:下达过于抽象的命令 2. B:应下达命令足以证明自己权威 3. C:不要经常变更命令 4. D:以上都不是 3:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 4:哪一项不利于使部下积极接受命令 (3分) 标准答案:B 用户答案:B 1. A:态度和善礼貌用词 2. B:忌让部下有更大自主权 3. C:共同探讨 4. D:让部下提出疑问 5:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 6:反馈就是 (3分) 标准答案:A 用户答案:A 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 7:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 8:沟通中不看中结果的是 (3分) 标准答案:C 用户答案:C 1. A:表达型人士 2. B:支配型人士 3. C:和蔼型人士 4. D:分析型人士 9:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 10:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 11:对互动型领导沟通应 (3分) 标准答案:C 用户答案:C 1. A:私下发泄不满情绪 2. B:切忌公开赞美 3. C:积极发言 4. D:忌用肢体语言 12:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 13:以下哪一个问题不利于收集信息 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:你可以再解释的清楚一点吗 2. B:能谈谈你对这件事情的看法吗 3. C:难道你不认为这样是不对的吗 4. D:你能不能说的再详细一点 14:接听电话中要求 (3分) 标准答案:B 用户答案:B 1. A:多使用简略语以提高效率 2. B:要养成复述的习惯 3. C:不必注意自己的语气和语调 4. D:不必注意姿态表情 15:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 单选题 1:向领导提建议的较好时间是 (3分) 标准答案:C 用户答案:C 1. A:刚上班时 2. B:快下班时 3. C:上午10点左右 4. D:午休前 2:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 3:一个完整的沟通过程包括 (3分) 标准答案:C 用户答案:C 1. A:信息发送、接收 2. B:信息发送、反馈 3. C:信息发送、接收、反馈 4. D:信息接受、反馈 4:沟通的基础是 (3分) 标准答案:D 用户答案:D 1. A:知识 2. B:语言 3. C:说明问题 4. D:信任 5:积极聆听的技巧中不包括 (3分) 标准答案:D 用户答案:D 1. A:倾听回应 2. B:重复内容 3. C:提示问题 4. D:与自己的观点对比进行评论 6:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 7:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 8:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 9:向领导请示汇报的基本态度 (3分) 标准答案:D 用户答案:D 1. A:事事请示 2. B:尊重吹捧 3. C:积极越权 4. D:敢于直言 10:沟通过程是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 11:以下哪一种批评部下的方式是不对的 (3分) 标准答案:C 用户答案:C 1. A:我以前也会犯这种错误…… 2. B:你以往表现都优于一般人，希望你不要再犯这样的错误 3. C:你对工作太不负责了 4. D:像你这么聪明的人，我实在无法同意你再犯一次同样的错误 12:反馈的类型不包括 (3分) 标准答案:C 用户答案:B 1. A:正面的反馈 2. B:建设性的反馈 3. C:负面的反馈 4. D:以上都不是 13:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:C 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 14:积极聆听是指 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 15:属于实事求是型领导的性格特征的是 (3分) 标准答案:D 用户答案:D 1. A:要求下属立即服从 2. B:凡事喜欢参与 3. C:想象力丰富缺乏理性思考 4. D:是方法论的最佳实践者 单选题 1:下达命令时要尽可能 (3分) 标准答案:C 用户答案:D 1. A:下达过于抽象的命令 2. B:应下达命令足以证明自己权威 3. C:不要经常变更命令 4. D:以上都不是 2:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 3:以下选项中更容易沟通的是 (3分) 标准答案:B 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:思想 2. B:信息 3. C:情感 4. D:以上都不是 4:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 5:一个完整的沟通过程包括 (3分) 标准答案:C 用户答案:C 1. A:信息发送、接收 2. B:信息发送、反馈 3. C:信息发送、接收、反馈 4. D:信息接受、反馈 6:支配型人进行沟通时必须要 (3分) 标准答案:D 用户答案:D 1. A:从感情的方向去沟通 2. B:语速不一定要比较快 3. C:不一定要有计划 4. D:回答一定要准确 7:沟通的基础是 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:知识 2. B:语言 3. C:说明问题 4. D:信任 8:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 9:沟通中的合作态度的表象不包括 (3分) 标准答案:C 用户答案:C 1. A:双方说明各自所担心的问题 2. B:积极去解决问题 3. C:对事对人揭短指责 4. D:达成双赢的协议 10:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 11:反馈的类型不包括 (3分) 标准答案:C 用户答案:B by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:正面的反馈 2. B:建设性的反馈 3. C:负面的反馈 4. D:以上都不是 12:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:C 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 13:哪一项不是打开客户心防的基本途径 (3分) 标准答案:B 用户答案:B 1. A:让客户产生信任 2. B:迫切地向客户推销产品 3. C:引起客户注意 4. D:引起客户的兴趣 14:与分析型人际风格的人沟通时要 (3分) 标准答案:A 用户答案:A 1. A:用准确的专业术语 2. B:多用眼神交流 3. C:少做计划少用图表 4. D:不要太快切入主题 15:以下哪一种情况不属于反馈 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:给对方提建议 2. B:表彰对方 3. C:对他人言行的解释 4. D:鼓励对方 5. 单选题 1:下达命令时要尽可能 (3分) 标准答案:C 用户答案:C 1. A:下达过于抽象的命令 2. B:应下达命令足以证明自己权威 3. C:不要经常变更命令 4. D:以上都不是 2:向领导提建议的较好时间是 (3分) 标准答案:C 用户答案:C 1. A:刚上班时 2. B:快下班时 3. C:上午10点左右 4. D:午休前 3:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 4:上下级之间的沟通要建立以下何种态度 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:强迫性 2. B:回避性 3. C:折衷性 4. D:合作性 5:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 6:沟通的基础是 (3分) 标准答案:D 用户答案:D 1. A:知识 2. B:语言 3. C:说明问题 4. D:信任 7:积极聆听的技巧中不包括 (3分) 标准答案:D 用户答案:D 1. A:倾听回应 2. B:重复内容 3. C:提示问题 4. D:与自己的观点对比进行评论 8:反馈就是 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 9:FAB原则的含义不包括 (3分) 标准答案:D 用户答案:D 1. A:属性 2. B:利益 3. C:作用 4. D:互补 10:沟通中不看中结果的是 (3分) 标准答案:C 用户答案:C 1. A:表达型人士 2. B:支配型人士 3. C:和蔼型人士 4. D:分析型人士 11:哪一项不是和蔼型人际风格的特征 (3分) 标准答案:A 用户答案:A 1. A:陈列有说服力的物品 2. B:频繁的目光接触 3. C:谈话慢条斯理 4. D:使用鼓励性语言 12:沟通中的合作态度的表象不包括 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:双方说明各自所担心的问题 2. B:积极去解决问题 3. C:对事对人揭短指责 4. D:达成双赢的协议 13:沟通过程是 (3分) 标准答案:A 用户答案:A 1. A:双向的过程 2. B:单向的过程 3. C:多向的过程 4. D:以上都不是 14:积极聆听是指 (3分) 标准答案:C 用户答案:C 1. A:一边听一边与自己的观点进行比较进行评论 2. B:边听边想自己的事情 3. C:设身处地聆听 4. D:选择性地聆听 15:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 单选题 1:下达命令时要尽可能 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:下达过于抽象的命令 2. B:应下达命令足以证明自己权威 3. C:不要经常变更命令 4. D:以上都不是 2:高效沟通的三原则之一是 (3分) 标准答案:B 用户答案:B 1. A:谈论个性不谈论行为 2. B:积极聆听 3. C:要模糊沟通 4. D:以上都不是 3:不符合聆听的原则的是 (3分) 标准答案:B 用户答案:B 1. A:要适应讲话者风格 2. B:仅用耳朵听 3. C:首先要理解对方 4. D:鼓励对方 4:支配型人进行沟通时必须要 (3分) 标准答案:D 用户答案:D 1. A:从感情的方向去沟通 2. B:语速不一定要比较快 3. C:不一定要有计划 4. D:回答一定要准确 5:沟通的基础是 (3分) 标准答案:D 用户答案:D by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:知识 2. B:语言 3. C:说明问题 4. D:信任 6:以下哪一个不属于开放式问题 (3分) 标准答案:A 用户答案:A 1. A:请问一下会议结束了吗, 2. B:请问去上海有哪些航班, 3. C:你对我公司有什么看法, 4. D:这个问题你认为如何解决比较好, 7:反馈就是 (3分) 标准答案:A 用户答案:A 1. A:沟通双方期望得到的一种信息的回流 2. B:关于他人言行的正面或负面意见 3. C:关于他人言行的解释 4. D:对将来的建议或指示 8:以下哪一种批评部下的方式是不对的 (3分) 标准答案:C 用户答案:C 1. A:我以前也会犯这种错误…… 2. B:你以往表现都优于一般人，希望你不要再犯这样的错误 3. C:你对工作太不负责了 4. D:像你这么聪明的人，我实在无法同意你再犯一次同样的错误 9:信任度低的人的沟通视窗的特点是 (3分) 标准答案:C 用户答案:C by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:公开区信息量最大 2. B:盲区信息量最小 3. C:隐藏区信息量最大 4. D:未知区信息量最小 10:在沟通视窗中盲区的信息是 (3分) 标准答案:B 用户答案:B 1. A:自己知道，别人也知道 2. B:自己不知道，别人知道 3. C:自己知道，别人不知道 4. D:自己和别人都不知道 11:接听电话中要求 (3分) 标准答案:B 用户答案:B 1. A:多使用简略语以提高效率 2. B:要养成复述的习惯 3. C:不必注意自己的语气和语调 4. D:不必注意姿态表情 12:哪一项不是打开客户心防的基本途径 (3分) 标准答案:B 用户答案:B 1. A:让客户产生信任 2. B:迫切地向客户推销产品 3. C:引起客户注意 4. D:引起客户的兴趣 13:与分析型人际风格的人沟通时要 (3分) 标准答案:A 用户答案:A by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine 1. A:用准确的专业术语 2. B:多用眼神交流 3. C:少做计划少用图表 4. D:不要太快切入主题 14:控制型领导的性格特征不具备 (3分) 标准答案:C 用户答案:C 1. A:强硬的态度 2. B:对琐事不感兴趣 3. C:是方法论的最佳实践者 4. D:要求下属立即服从 15:在沟通技巧中需要强调进行目光接触的是 (3分) 标准答案:B 用户答案:B 1. A:分析型人士和支配型人士 2. B:支配型人士和和蔼型人士 3. C:和蔼型人士和分析型人士 4. D:表达型人士和分析型人士 by Western bad ideology of effect, community value orientation increasingly diversified, social thought divergent surging, serious party political life, and strict party of discipline and rules, and strengthening members cadres education and management, task also is heavy, some members thought political Shang problem also compared highlight, some belief confused, on Communist belief not really, on Marx doctrine theory confidence insufficient, on China features Socialist faith not firm. Some grassroots party organizations are still relatively soft, "three lessons" implementation of systems are not in place, the party's political life is not serious and not serious, normal life together, some party members and cadres is not required to participate in the party's organisational life. Grass-roots party members and cadres are more depressed, avoid responsibility, self-discipline is not strict, and not as, slow as. These issues relate to ignore party rules the party Constitution study, lack of knowledge of the party have a great relationship. Central situation, decided to all party members in the "two" study and education. This year, the XI General Secretary on many occasions "two" study and education made important instructions, profoundly illustrates the significance of education. XI General Secretary stressed, deployment "two learn a do" learning education, is to promoted party education from "key minority" to General members expand, from concentrated sex education to regular education extends, firm General members of Marx doctrine