从化汽车站客运站场服务岗位职责（Conghua Bus Station, passenger station, service station, responsibilities）

从化汽车站客运站场服务 岗位职责 总经理岗位职责总经理安全岗位职责工厂保安人员的岗位职责工厂财务部岗位职责工程测量员岗位职责 （Conghua Bus Station, passenger station, service station, responsibilities） 从化汽车站客运站场服务岗位职责(Conghua Bus Station, passenger station, service station, responsibilities) Conghua Bus Station, passenger station, service station, responsibilities 1. duty officer (deputy director) 1.1 post responsibilities: 1.1.1 organize field production under the leadership of the Department manager. 1.1.2 urge all teams to hold pre meeting and after class meeting, handle and arrange the shift work on the sales department, report to the sales manager on duty and relevant data. 1.1.3 master the work of personnel in different positions, coordinate the coordination between different posts, and direct the work on site. 1.1.4 regularly check all service facilities and equipment in the station. 1.1.5 detailed records of the duty log, supervision and assessment of the implementation of service standards and standards for each post, promptly handle complaints from passengers and vehicles, and make shift work. 1.1.6 regularly calls the passengers who have complained, and follows up the complaint handling. 1.1.7 master the day bus schedule, passenger flow and line resistance and weather conditions, and adjust the bus schedule in time to solve all kinds of problems on duty. 1.1.8 is responsible for the completion of the production department during the shift. 1.1.9 is responsible for on-site transaction processing. 1.1.10 is responsible for the discipline, work order and overall spirit of the passenger posts during the shift. 1.1.11 is responsible for the impact of the post on the company during the shift. 1.1.12 during the shift, the stations are responsible for the proper use of the service facilities. 1.1.13 complete other tasks assigned by superior. 2. ticket squad leader (deputy squad leader) 2.1 post responsibilities: 2.1.1 organize the production on site under the direction of the duty director. 2.1.2 will organize pre meeting and post class meetings, handle and arrange box office work, and report to the class master on duty. 2.1.3 master the work of personnel in each position, coordinate internal cooperation and direct field work. 2.1.4 regularly checks the box office for all service facilities and equipment. 2.1.5 detailed records of the duty log, supervision and assessment of the implementation of service standards and standards for each position, good handover work. 2.1.6 is responsible for on-site transaction processing. 2.1.7 complete other tasks assigned by superior. 3. service class monitor (vice squad leader) 3.1 position responsibilities: 3.1.1 organize the production on site under the direction of the duty director. 3.1.2 organize the pre meeting meeting and after class meeting, arrange and arrange the shift room, service desk and ticket booth on the shift, and report to the class teacher on duty. 3.1.3 master the work of personnel in each position, coordinate internal cooperation and direct field work. 3.1.4 regularly check the services, facilities and availability of the posts. 3.1.5 detailed records of the duty log, supervision and assessment of the implementation of service standards and standards for each position, good handover work. 3.1.6 is responsible for on-site transaction processing. 3.1.7 complete other tasks assigned by superior. 4. conductor 4.1 job responsibilities: 4.1.1 works under the leadership of the monitor. 4.1.2 strictly implement the company fare policy, the implementation of the ticket management regulations, according to the shuttle stowage rules stowage. 4.1.3 strictly according to the work standard ticket, accurately listen to passenger requirements. 4.1.4 answer questions worth focusing on key passenger care, guide passengers choose bus passengers as far as possible to meet the requirements. 4.1.5 master the scene of ticket sales, and provide the supervisor with the first hand information on overtime and fare adjustment in time. 4.1.6 earnestly fill in the ticket sales records, accurately reflect the ticket sales situation, and do a good job of handover. 4.1.7 take care of ticketing tools and keep workplace hygiene. 4.1.8 complete other tasks assigned by superior. 5. dispatcher 5.1 responsibilities: 5.1.1 under the leadership of the monitor, operate the bus schedule, stop classes, overtime, re class, fare adjustment, departure time adjustment and other scheduling work. 5.1.2 strictly implement the company bus scheduling policy, the implementation of system operations. 5.1.3 operate strictly according to the working standard and collect the customer information accurately. 5.1.4 answer questions too, to provide quality services for car units in the station staff and passengers. 5.1.5 master the shuttle bus operation, and provide the supervisor with the first hand information on overtime and fare adjustment in time. 5.1. 6, carefully fill in the dispatch records, accurately reflect the bus scheduling, good handover work. 5.1.7 take care of the facilities in the dispatch room, keep the workplace hygienic and 5.1.8, complete other tasks assigned by the superior. 6. consulting waiter 6.1 job responsibilities: Under the leadership of the squad leader, 6.1.1 provides a wide range of advisory and guidance services to passengers. 6.1.2 controls the company's bus routes, passing stations, subway stations and transit buses to guide passengers to or into the city. 6.1.3 to do a good job of consulting service for key passengers. 6.1.4 answer questions too, to provide quality services to passengers. 6.1.5 for passengers booking, ticket refund, and lost job, guide passengers. 6.1.6 provides passengers with convenient services such as simple medical care. 6.1.7 strictly according to the company fee collection regulations charge, execute the bill management system. 6.1.8 strictly implement the handover system and do the handover work. 6.1.9 maintain sanitation and cleanliness in the workplace. 6.1.10 complete other tasks assigned by superior. 7. ticket inspector 7.1 position responsibilities: Under the leadership of the squad leader, 7.1.1 checks tickets and coaches passengers on board. 7.1.2 pay attention to the arrival of the shuttle, and do a good job of ticket preparation. 7.1.3 maintain good order, take care of key passengers, priority on the train. 7.1.4 check tickets, according to the post service standard ticket, timely guide passengers on the train, to prevent passengers wrong, ride, no ticket, no ticket ride or invalid ticket ride. 7.1.5 issued a statement on schedule, bill, eliminate responsibility later. 7.1.6 keep the document stub strictly, and the relevant documents are strictly prohibited. 7.1.7 take care of the ticket collection equipment and strictly forbid the ticket machine to be operated by others. 7.1.8 keep the work place and all the responsibilities responsible for the environmental sanitation work. 7.1.9 complete other tasks assigned by superior. 8. station management team leader 8.1 job responsibilities, 8.1.1 is responsible for safeguarding the safety of life and property of our station staff and passengers; Assist 8.1.1 car unit processing station traffic accident; 8.1.3 is responsible for the implementation of dynamic management of the station, grasp the vehicle dynamic, security and fire hazards, the implementation of security work; check erroneous ideas at the outset, to complete the inspection, found the problem 8.1.4 and supervise the work and implement the situation, immediately organized the rectification work, make inspection records; 8.1.5 responsible for the deployment, the organization team of employees to practice and timely comment; 8.1.6 organize the meeting before class and after class, listen to the opinions of employees, and convey the relevant instructions of my station, and make timely comments and suggestions on the work; 8.1.7 detailed records of the duty log, staff attendance and fill in all kinds of inspection records, etc., good handover work; 8.1.8 timely cooperate with relevant departments to divert passenger flow, and maintain the order of station yard; The 8.1.9 organization to deal with all kinds of security incidents (for receiving a minute must arrive at the scene), ensure the safety of passengers, do to the Department leadership and leadership of the work station report regularly to the security department; 8.1.10 Department Manager report; 8.1.11 complete other tasks assigned by superiors. 9. station manager 9.1 job responsibilities, 9.1.1 under the leadership of the station station leader, is responsible for the station site management work; 9.1.2 implement the relevant policies, regulations and rules and regulations of the state and the company; 9.1.3 protects the property safety of the company and maintains the normal order of the company; 9.1.4 prevent and stop all kinds of illegal and criminal activities, deal with all kinds of unexpected events, and maintain the scene of the incident; 9.1.5 keep the traffic order of the entrance and exit unblocked, and command the vehicles to move, enter and leave in an orderly way; 9.1.6 check whether the incoming vehicle has a "station pass" which prohibits foreign vehicles from entering the station; 9.1.7 monitoring, recording and stop any vehicle in the station near the free boarding behavior, and timely reporting; The 9.1.8 command and guide the vehicle into the station on time and size, punctuality, and command vehicle emissions neat; 9.1.9 check out the passenger station of the vehicle, according to the number of single check, replacement ticket procedures for passenger without a ticket, to overcrowding, warned of super high vehicle, its employees and correct; 9.1. 10 small traders, motorcycle and other prohibited Xianzarenyuan enter the station; 9.1.11 and passengers between the owners and discourage mediation, the dispute between the owners and passengers, to stop fighting, maintain good order of the station; 9.1.12 enthusiastically and actively help the passengers in need and patiently answer the questions raised by the passengers; 9.1.13 strengthens the security at the box office and waiting hall, and discourages visitors from staying in the ticket hall without any reason; 9.1.14 maintain order, check order and get on the bus order; 9.1.15 attacks the theft and soliciting behavior in the station, protects the legitimate rights and interests of passengers, prevents damage to public property and protects the interests of the company; 9.1.16 inspection ticket office, waiting room, platform, card, station square, and the yard, found the problem and suspicious circumstances, should be promptly dealt with; 9.1.17 is responsible for the fire safety inspection of the vehicles, and does not allow them to enter the passenger station when the fire extinguisher is found to be unqualified; 9.1.18 strictly inspect "flammable, explosive, poisonous and corrosive substances". Passengers are prohibited from taking dangerous articles into the car; 9.1.19 do four prevention (fire, theft, anti disaster, security and protection), to keep the regular inspection of safety equipment and facilities, aiming at the existing problems, to urge the rectification, and make a record. Strengthen the inspection of all floors of the company, the ticket office, computer center, finance department, electrical room, dispatch room and other key key parts should be carefully checked, and earnestly do anti-theft, fire prevention, disaster prevention and accident work; 9.1.20 cooperate with public security, fire prevention and other social organizations to do public security and fire prevention work. 9.1.21 complete the temporary tasks assigned by the leader and the superior security department.