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首页 信息系统战略管理

信息系统战略管理

信息系统战略管理

yaoyizhan
2012-07-19 0人阅读 0 0 0 暂无简介 举报

简介:本文档为《信息系统战略管理pdf》,可适用于IT/计算机领域

INFORMATIONSYSTEMSSTRATEGICMANAGEMENT‘SteveClarkegoesbeyondthetypicalcompendiumofconventionalideasaboutinformationtechnologyandstrategicplanningHisdistinctiveapproachtothestrategicmanagementofinformationsystemswillappealtothosewhowishtostudyinformationsystemsstrategyfromacriticalperspective’DrFrederickWheeler,UniversityofBradfordManagementCentre‘Amajorstrengthofthisbookisthatitdoeswhatitsetsouttodo,revealingthatthenewapproachtoinformationsystemsstrategicmanagementshouldbebaseduponinformationrequirementsandnotupontechnologyThiswillbeanidealtextforbothundergraduateandpostgraduatestudentsoncourseswithinthedisciplinesofbusinessorinformationsystems’LesleyLHKimber,SouthamptonInstituteThistextbookisacomprehensiveguidetothestrategicmanagementofinformationsystems(IS)withinbusinessesandpublicsectororganisations,seekingtointegratethetwo,oftendisparate,domainsofstrategicmanagementandinformationsystemsAnoverridingthemeistheneedtomanageinformationsystemsasamixtureoftechnicalandsocialissues,withinabroaderorganisationalcontextCorporatestrategyandISapproachesareexpandedanddevelopedthroughoutthebook,andusedtosynthesiseanewstrategicframeworkforinformationsystemsKeyissuescoveredinclude:•theessenceofcorporatestrategy•ISstrategyfrombothpracticalandtheoreticalperspectives•contemporaryISstrategicissues•thetechnicalversussocialdebateinISandcorporatestrategy•waysforwardfortheapplicationofstrategicthinkingintheISdomain•theintegratednatureofcorporatestrategyandinformationsystemsasabasisforISstrategicmanagementIncorporatingpedagogicalfeaturessuchaschapterintroductionsandsummaries,learningobjectives,reviewanddiscussionquestions,caseexercisesandacomprehensiveinstructor’sguide,InformationSystemsStrategicManagementisanidealresourceforstudentsspecialisingininformationsystemsmanagementandthoseundertakingMBAprogrammesSteveClarkeisReaderinSystemsandInformationManagementattheUniversityofLutonHisresearchinterestsincludesocialtheoryandinformationsystemspractice,strategicplanningforinformationsystems,andtheimpactofuserinvolvementininformationsystemsdevelopmentROUTLEDGEINFORMATIONSYSTEMSTEXTBOOKSSeriesEditors:SteveClarke,BrianLehaneybothofLutonBusinessSchoolandDRajanAnketell,AnketellManagementServicesThismajornewseriesininformationsystemsconsistsofarangeoftextswhichprovidethecorematerialrequiredinthestudyofISatundergraduate,postgraduateandpostexperiencelevelsAuthorshavebeenchosencarefullyforthescopeoftheirknowledgeandexperience,providingaseriesdesignedforarangeofabilitiesandlevelsStudentsstudyingforaHND,BA,BSc,DMS,MA,MBA,orMScininformationsystems,businessormanagementwillfindthesetextsparticularlyusefulSecurityandControlinInformationSystemsAguideforbusinessandaccountingAndrewHawkerInformationSystemsStrategicManagementAnintegratedapproachSteveClarkeINFORMATIONSYSTEMSSTRATEGICMANAGEMENTAnintegratedapproachSteveClarkeLONDONNEWYORKFirstpublishedbyRoutledgeNewFetterLane,LondonECPEESimultaneouslypublishedintheUSAandCanadabyRoutledgeWestthStreet,NewYork,NYRoutledgeisanimprintoftheTaylorFrancisGroup©SteveClarkeAllrightsreservedNopartofthisbookmaybereprintedorreproducedorutilisedinanyformorbyanyelectronic,mechanical,orothermeans,nowknownorhereafterinvented,includingphotocopyingandrecording,orinanyinformationstorageorretrievalsystem,withoutpermissioninwritingfromthepublishersBritishLibraryCataloguinginPublicationDataAcataloguerecordforthisbookisavailablefromtheBritishLibraryLibraryofCongressCataloginginPublicationDataClarke,Steve,–Informationsystemsstrategicmanagement:anintegratedapproachSteveClarkepcm(Routledgeinformationsystemstextbooks)IncludesindexManagementinformationsystemsStrategicplanningManagementinformationsystemsCasestudiesStrategicplanningCasestudiesITitleIISeriesHDC′dc–ISBN–––(hbk)ISBN–––(pbk)ThiseditionpublishedintheTaylorFranciseLibrary,ISBNMasterebookISBNISBN(GlassbookFormat)RememberingSylviaClarke,asIdosooften,regardlessofthepassingyearsContentsListoffiguresxivListoftablesxviPrefacexviiAcknowledgementsxxiPARTSTRATEGICMANAGEMENTANDINFORMATIONSYSTEMSChaptersummaryInformationsystemsIntroductionLearningobjectivesInformationsystemsasadomainFromtechnologybasedtohumancentredapproachesCombiningtechnologybasedandhumancentredapproaches:mixedmethodsInformationsystemsassocialsystemsConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesLessonsfromcorporatestrategyIntroductionLearningobjectivesCorporatestrategy:plansorpatternsStrategy:theplanningviewStrategyaspatternsofactivityAnintegratedviewofstrategyStrategicissuesindifferentcontextsConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesInformationsystemsstrategy:thetheoreticalfoundationsIntroductionLearningobjectivesSocialtheory:theparadigmproblemSocialsystemstheory,informationsystemsandstrategyCriticalsocialtheoryCriticalsystemsthinkingConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesCONTENTSXPARTKEYISSUESINTHESTRATEGICMANAGEMENTOFINFORMATIONSYSTEMSChaptersummaryInformationsystemsstrategyandsystemfailureIntroductionLearningobjectivesTowardaclassificationofinformationsystemsfailureUserinvolvementandinformationsystemssuccessActionresearch:involvingusersinthestrategicandoperationalprocessConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesStrategicalignmentIntroductionLearningobjectivesThealignmentproblemTheprocessofstrategicalignmentinpracticeDeterminingthecurrentstatusofISandcorporatestrategicplanningintheorganisation:theISmapStrategicactionConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesCompetitiveadvantagefrominformationsystemsIntroductionLearningobjectivesPorter’sthreegenericstrategiesCompetitiveadvantagefrominformationtechnology,informationsystemsorinformationCONTENTSXIThesustainabilityofcompetitiveadvantagefrominformationPlanningforcompetitiveadvantagefrominformationFrameworksfortheanalysisofcompetitiveadvantageInformationasastrategicresourceConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesStructure,cultureandchangemanagementininformationsystemsIntroductionLearningobjectivesOrganisationalstructureandcultureOrganisationalstructureOrganisationalcultureManagingstrategicchangeStrategicchangeandinformationsystemsTowardaframeworkforinformationsystemschangemanagementConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesPARTINFORMATIONSYSTEMSSTRATEGICMANAGEMENT:LESSONSFORTHEFUTUREChaptersummaryPlanningandformulatinginformationsystemsstrategyIntroductionCONTENTSXIILearningobjectivesInformationsystemsasadomainCorporatestrategy:plansorpatternsStrategicalignmentCompetitiveadvantageAreconceptualisation:informationsystemsstrategicmanagement(ISSM)ConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesThefutureofinformationsystemsstrategicmanagement:atechnicalorsocialprocessIntroductionLearningobjectivesInformationsystemsassocialsystemsSocialsystemsCriticalsystemsAcriticalapproachtoinformationsystems:beyondHabermasISSMascriticalsystemspracticeConclusionsSummaryReviewquestionsDiscussionquestionsCaseexerciseFurtherreadingReferencesIndexCONTENTSXIIIFiguresFourparadigmsfortheanalysisofsocialtheoryAplanningframeworkforstrategyStrategyasapatternorplanAnintegratedviewofstrategicapproachesAcategorisationofapproachestoISThesocialvalidityofhard,softandcriticalapproachesAcriticalframeworkforinformationsystemsstrategyAdescriptivemodelofuserinvolvementExtendedstrategicalignmentmodelAstrategyexecutionperspectiveAtechnologypotentialperspectiveAcompetitivepotentialperspectiveAservicelevelperspectiveTheprocessofstrategicalignmentStructureforcorporateinformationThestrategicgridThetechnologylifecycleTechnologyimplementationThenatureofinformationtechnology,informationsystemsandinformationThecomponentsoforganisationalcultureDeterminingtheorganisation’schangepositionMonitoringorganisationaleffectivenessAframeworkforISchangemanagementAframeworkforinformationsystemsstrategicmanagementAninformationsystem:atechnicalorhumanactivitysystemAcriticalframeworkforinformationsystemsstrategicmanagementFIGURESXVTablesDiscussionforumoutcomesThesubjective–objectivedimensionTheregulation–radicalchangedimensionThetheoryofknowledgeconstitutiveinterestsOrganisationalformsandsystemsfailurePlanninginstagesPrefaceTHEREASONSFORTHISBOOKWithinthemanycommercialorganisationswithwhichIworkedduringfifteenyearsincommercialmanagement,strategywas,withoutexception,thegreatestchallengetoseniormanagementOperationalandtacticalissueswouldbeattackedwithrelish,butstrategicproblemsprovedmuchlessamenabletosimplesolutionsDuringmysubsequenttwelveyearsasanacademic,similarproblemshavebeenevident,bothintheorganisationsstudiedandinthedeliveryofcoursematerialonstrategytostudentsNowherearethesedifficultiesmoreevidentthaninattemptstoapplystrategicthinkingtothedomainofinformationsystemsAnumberofreasonscanbeidentifiedascontributingtothesedifficultiesThesocalledplanningdesignapproachtostrategy,whereby,atitsextreme,fixedplansarewrittenforfuturestrategicdevelopment,mightbedifficulttoapplyinadomainsuchasIS,supportedasitisbyrapidtechnologicalchangeThehumancentrednatureofmanyISdevelopmentsmaybeproblematic:humanbehaviourisdifficulttopredictandcontrol,andthereforemaynotlenditselfeasilytoalongtermplanningapproachThefocusontechnologicalaspectsofISmightbeseenasdivertingattentionfromwhatmanyregardastherealpurposeoftechnology,whichistoactasanenablertohumanactivityThesearejustthreeofthemanydifficultiesofapplyingstrategicthinkingtoinformationsystemsInthelasttwentyyearsorso,however,strategicthinkinghasopenedupotherstrategicapproaches,manyofwhichmaybeseenasrelevanttoIS,buttheexplorationofwhichappearstohavebeenlimitedThetimeappearsrightforareassessmentofinformationsystemsstrategy,basedonreappraisalofthetwodomainsofcorporatestrategyandinformationsystemsWithinthis,theprimaryfocusisoninformationsystems,enabledbyinformationtechnologyAIMSOFTHEBOOKThegeneralaimofthebookistoprovideatheoreticallyandempiricallygroundedapproachtoinformationsystemsstrategy(ISS)Historically,ISShasbeenseenassomethingtobe‘planned’or‘designedtowards’inanobjectiveorfunctionalistwayThisbookwillarguethatsuchaviewisonlyalimitedperceptionofhowstrategymaybeperceivedwithininformationsystemsAnalternative,presentedhere,isthemorehumancentred,participativeapproachtoISSSupportforthisalternativeviewistobefoundincontemporaryapproachestostrategywhichquestionthedesignplanningschoolFromthistheoreticalandempiricalbackgroundtoISS,keyissuesareinvestigated,signpostingalternativefuturedirectionsSubaimsmaybeidentifiedforeachofthethreepartsofthebookasfollowsPartinvestigatesthecurrentempiricalandtheoreticalbackgroundtoinformationsystems,corporatestrategyandISstrategy,andhowthisbackgroundmaybeusedtoinformthefuturedevelopmentofISSFollowingonfromthisrecastingofinformationsystemsstrategy,thetheoreticalunderpinningtothedomainisexploredinmoredetailbeforemovingontospecificissuesinISSinPartPartlooksatkeyissuesinISS,alwaysremainingwithintheframeworkestablishedinPartTheseissuesinclude:ISstrategicplanningsystemsfailureandISSapplicationsportfolioandtechnologymanagementcompetitiveadvantagetheimpactonISSoforganisationalstructureandcultureandchangemanagementPartrevisitsthefoundationsofISSinthelightofthepreviouschapters,determiningastrategicapproachbasedonthetheoreticalandpracticalevidenceFromthisbackground,possiblefuturedirectionsarethendiscussedWHOSHOULDUSETHISBOOKThebookistargetedatstudentsnewtoinformationsystemsstrategy,butwithsomebackgroundunderstandingofcorporatestrategyandinformationsystemsThemainaudienceisMBAstudents,butitisalsoaimedatsupportingfinalyearundergraduatestudiesinISManagementandStrategy,postexperiencecourses(forexample,NVQ,DMS),andotherMasterscourses(InformationManagementandothercourseswhereIMformsakeypart)ForMBA,thisisacoresubject,whilstforPREFACEXVIIIundergraduate,otherpostexperienceandotherMasterscourses,itismorelikelytobeasupportingtextSTRUCTUREANDDISTINCTIVEFEATURESOFTHEBOOKThelayoutfollowedisstandardfortheRoutledgeInformationSystemsTextbooksseriesTheaimofthis,togetherwiththesuppliedinstructors’manual,istoprovideabasisforcoursesofacademicstudyatthelevelsidentifiedwithinitstargetaudience:•Atthebeginningofeachofthethreeparts,keyquestionstobeansweredbyeachchapterwithinthatpartareidentified•Eachchapterbeginswithclearlearningobjectives•Internationalperspectivesareidentifiedforeachofthekeytopics•Caseexamplesareprovided•Eachchapterendswithachaptersummary•Reviewquestionsanddiscussionquestionsaregivenattheendofeachchapter•Acaseexerciseisgivenforeachofthemaintopicareas•FurtherreadingissuggestedattheendofeachchapterIssuesininformationsystemsstrategyarefullyintegratedwithcurrentthinkingincorporatestrategy,inparticularthedesignorplanningapproachcomparedtothemorehumancentred,participativeapproach,whichfindsaparallelwithinISinthegrowinginterestinthesocalled‘soft’orhumancentredmethodsThisbookaimstodojusticetoallstrategicdevelopmentsseentobeofrelevancetotheISdomain,rangingfromtheplannedandpoliticaltothetotallyparticipativeandemancipatoryToachievethis,keyapproachestocorporatestrategyareaddressedandrelatedtoinformationsystems,allowingtheemergenceofasynthesisedapproachtoISstrategywhichisfirmlygroundedoncurrentthinkingBydevelopingideasfromthecommongroundsharedbycorporatestrategyandinformationsystems,andincorporatingwithinthisthestandardmaterialcommontomostISStexts,thisbookseekstoprovideamorecomprehensiveviewofstrategyasitappliestoISUSEOFTHEBOOKFORTEACHINGEachofParts–ofthebookhasspecificobjectivesPartlooksatthebackgroundtoinformationsystemsstrategyandcorporatestrategy,andthroughacritiqueofthesedeterminesaframeworkfortherestofthetextPartisconcernedwiththecoreissuesinISSPartreviewsthepreviousanalysis,particularlyinPart,andfromthisproposesfuturedirectionsforISSPREFACEXIXConsequently,dependingontheaimsofthecourseofstudy,studentsmaybedirectedtowardsthedifferentpartsInparticular,forexample,undergraduatestudymightfocusonPart,MBAonPartsand,andInformationManagementcoursesonthewholeofthetexts,withakeyaimofunderstandingandextendingtheissuesraisedinPartWhereinterestismainlyonpracticalissues,ChaptercanbeignoredwithoutprejudicingunderstandingoftherestofthetextIntermsofspecificpedagogicalfeatures:•EachchapterbeginswithlearningobjectivesChaptersaresummarised,andkeywordsandphraseslistedQuestionsforreviewandquestionsfordiscussionaregivenattheendofeachchapter•Referencesandsuggestedfurtherreading,withaguideastotherelevanceofthereadingsuggested,appearattheendofeachchapter•CasestudiesandquestionstobeaddressedbythecasesaregivenGenerallytheplanistoprovideoneperchapter,butsomechaptersmaynotlendthemselvestotheuseofcasematerial•AglossaryisprovidedAfullinstructor’sguideisprovidedontheWorldWideWeb:•Aninstructor’smanualisprovidedcontainingstudyguides(withlectureplansandoverheadtransparencies),workedexamples,answerstoreviewanddiscussionquestions,andsuggestedapproachestocasestudiesTheinstructor’smanualalsogivessuggestedassignmentquestionsnotgiveninthemaintext•Suggestedschemesofworkareprovided•Theinstructors’guideissplitintothesamechaptersasthebook,andforeachchapter:–alectureplanisgiven–keyissuesareidentifiedforthelectures,togetherwithoverheadprojectorslides–answerstoreview,discussionquestionsandcasestudiesareprovided–suggestionsforassignmentsaregivenPREFACEXXAcknowledgementsMyfirstthanksgotothereviewpanel,eachmemberofwhichhasofferedfeedbackandguidancethroughouttheprocessofwritingthistext:theirrecommendationshavebeeninvaluableThanksalsogotoalltheauthorsandpublisherswhohaveallowedpreviouslycopyrightmaterialtobeincludedAbookofthistypereliesonsuchsupportFinally,mythanksgotocolleaguesintheLutonBusinessSchoolIamsureattimestheymusthavewonderedwhatIwasdoing,butneverfailedtogivethebackupandsupportsoessentialtoanyonetakingonthetaskofproducingasoleauthoredtextPERMISSIONSACKNOWLEDGEMENTSTheauthorandpublisherswouldliketothankthefollowingpublishersforpermissiontoreproducefiguresandtables:ElsevierSciencePublishersLtd:WBaets,‘Aligninginformationsystemswithbusinessstrategy’,JournalofStrategicInf

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