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首页 SHERATON喜来登酒店英语培训

SHERATON喜来登酒店英语培训.doc

SHERATON喜来登酒店英语培训

kendych200 2012-07-17 评分 0 浏览量 0 0 0 0 暂无简介 简介 举报

简介:本文档为《SHERATON喜来登酒店英语培训doc》,可适用于市场营销领域,主题内容包含ChapterCourtesyEnglishUnit:GREETINGFAREWELLSVOCABULARYPHRASESONTHEJOBGoodm符等。

ChapterCourtesyEnglishUnit:GREETINGFAREWELLSVOCABULARYPHRASESONTHEJOBGoodmorningGoodafternoonGoodeveningWelcomebackHi早上好下午好晚上好欢迎回来嗨HelloHowdoyoudoHowareyouFine,thankyou,andyou你好你好你好吗?很好谢谢你呢?Fine,thanks,andyouGoodbyeGoodnightGoodbyefornow很好谢谢你呢?再见晚安再见ItwasnicetoseeyouagainHaveagoodeveningSeeyoulaterItwasniceseeingyou很高兴又见到你。晚上愉快。回头见。很高兴见到你。HaveagoodweekendHaveasafetripHaveagooddayHopetoseeyouagain周末愉快。一路平安。祝您愉快。希望再见到您。Thankyouforcoming(Thanksforcoming)Lookforwardtoseeingyouagain感谢光临。盼望再见到您。LISTENTOTHECONVERSATIONListentotheguestandthenfillthegapineachsentenceTheguest’snameisThestaff’snameisTheguestwilltodayHe’llliveinnexttimehecomesTALKINGTOTHEGUESTStaff:GoodmorningMrSmithHowareyoutoday>Guest:GoodmorningJaneI’mfine,thanks,andyouStaff:I’mfinetooAreyoucheckingouttodayGuest:yes,IthinksoStaff:DidyouenjoyyourstayhereGuest:Yes,IdidStaff:IhopeourserviceistoyoursatisfactionGuest:SureI’mverypleasedwitheverythinghereStaff:ThankyouIwishyouanicetriphomeandlookforwardtoseeingyouagainGuest:ThankyouI’lldefinitelycometotheSheratonnexttimeI’minTianjinPAIRWORKFindapartnerandplaytherolesofthestaffandtheguestwhowillbeonholidaysoonOXFORDHUMOURThemoreIstudy,themoreIknowThemoreIknow,themoreIforgetThemoreIforget,thelessIknowSowhystudyUNIT:INTRODUCTIONSVOCABULARYPHRASESONTHEJOBMynameisJohnSmithIt’snicetomeetyouIt’snicemeetingyou我叫约翰史密斯。很高兴见到您。很高兴见到您。I’mMaryCopperI’mpleasedtomeetyouI’mgladtomeetyou我叫玛丽库伯。很高兴见到您。很高兴见到您。LetmeintroduceyoutoJohnSmithI’dliketointroduceyoutoMaryCopper我把你介绍给约翰史密斯。我想把你介绍给玛丽。I’dlikeyoutomeetMrThomsonIdon’tthinkwe’vemetbefore希望你认识一下托玛斯先生。我想我们以前没见过。HavewemetbeforeYou’renewhere,aren’tyou我们以前见过面吗?你是新来的对吗?LISTENTOTHECONVERSATIONTALKINGTOTHEGUEST:Staff:Goodmorning,sir,MayIknowyournameGuest:CertainlyMynameisJohnSmithStaff:WouldyoupleasespellyourlastnameGuest:SureParkInson,ParkinsonStaff:HowdoyoudoMrParkinsonWelcometoourhotelGuest:HowdoyoudoVerynicetomeetyouStaff:Hopeyou’llenjoyyoustayhereGuest:IthinkIwillStaff:SeeyoulaterGuest:SeeyouPAIRWORKIntroduceyourselftoapartnerEXERCISEPutinarticleswhereneededA:WouldyoulikecoldmilkB:Yes,pleaseI’dlikeglassofbeerifyou’vegotitA:I’llgoandhavealookinkitchenYes,there’sbottlehere,butitisn’tcoldB:NevermindCanIhavepieceoficeinitA:SureThereisquitealotinrefrigeratorIDIOMS:NopainnogainAsbusyasabeeHandandfootAsproudasapeacockAshungryasawolfBeataboutthebushUNIT:APOLOGIESVOCABULARYPHRASESONTHEJOBExcusemeI’msorrypleaseforgivemeThat’sOk打扰一下。对不起。请原谅。没什么。IdoapologizeThat’sallrightPleaseacceptourapology我很抱歉。没关系。请接受我们的歉意。WouldyoupleasewaitamomentWouldyoumindwaitingasecond请稍等好吗?请稍等好吗?Ididn’tmeanforthattohappenIassureyouitwon’thappenagain我是不想出这种事的。我向您保证以后不再发生这种事。TALKINGTOTHEGUESTGuest:ExcusemeIthinkthereisamistakeinmybillStaff:I’msorrytohearthatI’llcheckforyourightawayWouldyoupleasewaitamomentGuest:OK(amomentlater)Staff:Idoapplogize,MrSmithThereisamistakeinyourbillIassureyouitwon’thappenagainGuest:Well,that’sallrightEXERCISEPutinthemissingwordMrandMrsMillerarefromAustriaTheyoftengoshoppingwithouttheirGermanguideButtheycan’ttothetaxidriverastheycanawordofChineseTheydon’tknowhowtohimwheretheywanttogoAndthedriverdoesn’tknowhowtotothembecausehedosen’tGermanMrMillertohimself“IwishIcouldsomeChinese”UNIT:OFFERINGHELPVOCABULARYPHRASESONTHEJOBAnythingIcandoforyouIfthere’sanythingIcandotohelp,pleaseletmeknow我能为您做些什么?如果有我能帮忙的话请告诉我。CanIhelpyouIfIcanbeofassistancePleasedonothesitate我能帮忙吗?如果要我帮忙别犹豫尽管讲。DoyouneedanyhelpI’dbeverygladtohelpyou要帮忙吗?很高兴认识你。CanIgiveyouahandIfyouwouldn’tmind要帮忙吗?如果你不介意。Ifyoudon’tmindIfit’snotrouble如果你不介意。如果不麻烦的话。There’snohurrypleasetakeyourtime不着急。不着急。GoingupGoingdown上楼吗?下楼。LISTENTOTHECONVERSATIONStaff:Excuseme,MayIhelpyouGuest:Yes,I’mlookingformyroomStaff:MayIknowyourroomnumber,pleaseGuest:Yes,myroomnumberisStaff:That’sattheotherendofthecorridorFollowmePleaseI’llshowyoutoyourroomGuest:ThankyouIt’sverykindofyouStaff:It’smypleasuretoserveyouPleaseenjoyyourstayGuest:YesIwillStaff:Goingup,sirGuest:YesStaff:Watchyoursteps,please,TheflooriswetGuest:OK,ThankyouStaff:Bytheway,mayIhelpyouwithyourluggageGuest:Sure,That’sverykindofyouStaff:You’remostwelcomePAIRWORKFindapartnerandplaytherolesoftheguestandthestaffTheguestwantstofindthefitnesscenterEXERCISEPutlittle,alittle,feworafewintothesentencesWeneedmorestaffThereismilkleftGoandgetsomeHeaskedformoresaltUNIT:THANKSANDREPLIESVOCABULARYRepair修理kitchen厨房wire电线light灯noisy吵indeed的确bytheway顺便说一下Electrician电器师colleague同事assoonaspossible尽可能早helpsbwithsth帮助某人做某事PHRASEONTHEJOBThanksThankyouverymuchThankyoueversomuch谢谢。非常感谢。太感谢了。IappreciatethatitThat’sverykindofyouYouaresosweet我很感激。你太好了。你真甜。ThankyoujustthesameYou’remostwelcomeIt’smypleasuretoserveyou同样得感谢您。不客气。很荣幸为您服务。That’squiteallrightI’mpleasedtobeofservicesofyouIknownexttonothing一点儿关系也没有。愿意为您效劳。我几乎一窍不通。LISTENTOTHECONVERSATIONListentothetalkbetweentheguestandthestaffanthendecidewhetherthefollowingstatementsarerightorwrongTheproblemisinthebedroomOneofthelightsisbrokenSomethingiswrongwiththeTVaswellTheelectricianwillrepairtheTVrightawayTALKINGTOTHEGUESTStaff:GoodafternoonMissThomsonI’mheretorepairyourlightGuest:That’sveryniceIt’sthisoneinthekitchenItdoesn’tworkStaff:LetmehavealookOh,awireislooseNow,it’sallrightGuest:Yes,itisThankyouverymuchindeedStaff:It’smypleasureGuest:Bytheway,mytelephoneistoonoisyCouldyoupleasehelpmewiththisStaff:Sorry,I’manelectricianIknownexttonothingabouttelephoneButI’llcallmycolleaguetocomeassoonaspossibleGuest:OKThankyoujustthesameStaff:NotatallGoodbye,MrsThomsonGuest:GoodbyePAIRWORKFindapartnerandplaytherolesoftheguestandthestaffTheguestwantsababycotEXERCISEPuttheverbsintocorrecttenses:A:Whichcountry(be)youfrom,MsMillerB:I(be)fromBrazilA:Didyou(come)yesterdayB:NoI(come)thedaybeforeyesterdayA:Soyou(stay)herefromnightsB:Yes,andIleaveforhometomorrowUNIT:REQUESTSANDREPLIESVOCABULARYFavour喜欢overthere在那边dosbafavour为某人帮助nextto紧挨者lookfor寻找request要求Easy容易reply回答trouble麻烦problem问题PHRASESONTHEJOBWouldyoupleasedomeafavourCouldyoudomeafavour能帮我个忙吗?帮我个忙好吗?CouldIaskyouafavourCouldyoudoafavourforme帮我个忙好吗?帮我个忙好吗?CouldyoupossiblydoafavourformeOfcourse帮我个忙好吗?当然。NoproblemNotroubleatallI’dbegladtomeetyou没问题。不麻烦。我会很高兴的。LISTENTOTHECONVERSATIONListentothetalkbetweentheguestandastaffandthenanswerquestionsWhat’stheguest’srequestWherecouldhefinditTALKINGTOTHEGUESTGuest:ExcusemeStaff:YesGuest:CouldyoupleasedomeafavourStaff:CertainlyWhatcanIdoforyouGuest:I’mlookingfortheSalesDepartmentStaff:That’seasyIt’soverthere,nexttotheInformationDeskGuest:Isee,ThanksalotStaff:MypleasurePAIRWORKFindapartnerandplaytherolesofaguestandastaffTheguestwantstosendaletterEXERCISERespondtothefollowingusing“Neither,EitherorSo”Ican’tspeakEnglishChristmasisanimportantholidayIdon’tlikefishI’mveryfondofsweetandsourporkUNIT:LONGTHIMENOSEEVOVABULARYAge年代pretty相当的onholiday度假daughter女儿granddaughter孙女grandson孙儿Aunt姨、姑、婶uncle叔、伯、舅son儿子firstcousin第一代表兄弟姐妹secondcousin第二代表兄弟姐妹PHRASESONTHEJOBLongtimenoseeIhaven’tseenyouforagesCongratulationsLISTENTOTHECONVERSATIONListentothetalkbetweentheguestandthestaffandthenfillinthetablewiththeinformationTheguest’snameisShewentShehasgrandchildrenTALKINGTOTHEGUESTStaff:GoodmorningHowareyouMsJacksonHaven’tseenyouforagesGuest:YesLongtimenoseeI’mfine,thanksHowareyouStaff:PrettywellDidyougoonholidayGuest:Yes,IwentbackhomebecausemydaughterhadababyStaff:CongratulationsGuest:ThanksStaff:AgirloraboyGuest:AgirlStaff:SoyouhaveagranddaughternowGuest:AgranddaughterI’vegotthreeStaff:ThreegranddaughtersGuest:Yes,andagrandsonaswellStaff:TheymustbeverylovelyGuest:SureIenjoythemgreatlyPAIRWORKFindapartnerandplaythepartofaguestandastaffTheguestwentbackhomebecauseherbrotherwasillUNIT:ASKINGPEOPLETOREPEATVOCUBULARYReservation预定nationality国籍atleast至少I’mafraid恐怕Australian澳大利亚人plan计划Pardon原谅Beg请求Onthefourthfloor在四楼repeat重复possible可能intend打算PHRASESONTHEJOBPardonPleasesayitslowlyIbegyourpardonIdidn’tfollowyou没听清?请慢慢讲。我没听清。我没听懂。Wouldyoupleasesayitagain请您再说一遍好吗?LISTENTOTHECONVERSATIONListentotheconversationbetweentheguestandthestaffandthenanswerthefollowingquestions:Whendidtheguestgettothehotel>What’shisnameandnationalityHowlongdidheplantostayWhatroomdidthestaffgivehimTALINGTOTHEGUESTStaff:Goodevening,sir,doyouhaveareservationGuest:NoI’mafraidnotStaff:MayIknowyourname,pleaseGuest:Yes,I’mDavidWhiteStaff:YournationalityGuest:I’mAustralianStaff:Sorry,IbegyourpardonGuest:I’mAustralianStaff:IseeHowlongdoyouintendtostayGuest:AtleastaweekPossiblylongerStaff:GoodIcangiveyouaroomonthethfloor,isthatallrightGuest:YesIt’squiteallrightThankyouverymuchStaff:You’remostwelcomeADDITIONALEXPRESSIONANDPHRASESSorrytohavekeptyouwaiting抱歉让您久等了。Excusemeforinterrupting抱歉打扰一下了。Itdoesn’tmatter没关系。Pleasetakeyourtime别急。I’lltrymybest我将尽力而为。It’smypleasuretoserveyou为您服务很荣幸。MayIcallyouback可以给您打回去吗?CanIassistyoufurther还能给您帮什么忙吗?Sitdownatthistable,please请坐这张桌子。I’lltakecareofthat我来处理这件事。Wouldyoumindwaitingforamoment请稍等您介意吗?Onefortheroad走前再喝一杯。I’llhaveanotheronice我再要一杯加冰的。Followme,please请跟我来。Welcomeback欢迎您回来。Letmehelpyou我来帮您。Thereisnohurry别着急。I’llbewithyouinamoment我马上就来。Afteryou您先请。ChapterGeneralEnglishThehospitalityindustryinChianisagrowingindustrywithuniquechallengesThesechallengeswillbemetbymotivatedandwelltrainedprofessionalssuchasyourselfTheEnglishlanguageisatoolthatwillenableyoutocommunicatewithamajorityoftheguestsyoumeetaSheratonInaddition,anewworldofinformationandresourceswillbeopentoyouasyoucanlearnfrompeopleformdifferentcountriesandculturesIntoday’severincreasingcompetitiveenviroment,themostvaluableemployesesarethosepeoplewhohavetheabilitytoworkinmanydifferentareasofthehotelWecallthisability“multiskilled”,andinChinaoneofthebiggestbarrierstoachievingthisgoalisthelanguagebarrierStudyhard,striveforexcellence,andrememberthatatalltimesyourepresentSheratontoourguests,otheremployees,andthecommunityEveryweekwespenddaysormoreperweekatworkWhynotmakethistimeaninvestmentinyourfuturebytakingonmoreresponsibilities,beingproactive,andlearningasmuchasyoucanaboutourdynamicPEOPLEDRIVENindustryWithyournewfound“multiskilled”EnglishabilitiesandSGSSIguaranteeyouwillhaveabright,rewarding,andsuccessfulfuture!UNIT:FINDINGPLACESVOCABULARYFax传真miss错过colleague同事lift电梯getoff下left左right右send发达Take乘then然后FrontOffice前台BusinessCentre商务中心PHRASESONTHEJOBCouldyoupleasetellmeIt’sonthesecondfloor请你告诉我好吗?在二楼。It’sontherightsideofthecorridorTurnleft在走廊的右边。左拐。LISTENTOTHEGUESTListentotheconversationbetweenthestaffandtheguestandthenfillintheblanksTheguestwantstosendaHeshouldgotoHemaygobyIt’sonthefloorTALKINGTOTHEGUESTStaff:Goodmorning,madamCanIhelpyouGuest:YesCouldyoupleasetellmewhereIcansendafaxStaff:YoumaygotheBusinessCentreMycolleaguetherecandoitforyouGuest:ButwhereistheBusinessCentreStaff:It’sonthesecondfloor,justabovetheFrontOfficeYoumaytakethelifthere,getoffonthesecondandthenturnleftTheBusinessCentreisontherightsideofthecorridorYoucan’tmissitGuest:ThankyouverymuchYou’vebeenofgreathelpStaff:It’smypleasuretobeofservicePAIRWORKTheguestwantstofindtheapartmentbuildingFindapartnerandplaytheroleoftheguestandthestaffUsingwhatyouhavelearnedMakesentenceswiththefollowingphrases:You’dbetterGetreadyfortoHaveadayoffintimeSetthetablelookforwardtoUNIT:TIMEVOCABULARY’BeijingTime北京时间special特殊的rate价格correct正确的rate价格seem似乎Cheaper更便宜inthemorning在早上atnight夜里urgent紧急的downtown市中心Hour小时difference不同、差别o’clock钟PHRASESONTHEJOBThere’satimedifferenceofhoursI’dbettermakethecallintheevening时差小时。我最好晚上打电话。That’sgreatIsitthecorrecttimeIt’s:bymywatch太棒了。时间准吗?我的表是点分。LISTENTOTHEGUESTListentothetalkbetweentheguestandthestaffandthendecidewhetherthestatementsarerightorwrongIt’s:intheafternoonYesNoTheguestwantstomakeacalltoPolandYesNoThespecialnightratesstartfrom:pmYesNoThetimedifferenceishoursYesNoTALINGTOTHEGUESTGuest:ExcusemeWhattimeisitnowStaff:It’s:bymywatchGuest:IsitthecorrecttimeStaff:Yes,IthinksoGuest:YouuseBeijingTimehere,don’tyouStaff:Yes,wedoGuest:DoyouknowwhattimeitisnowinHollandStaff:IguestitisabouthalfpasteightinthemorningThereisatimedifferenceofhoursGuest:IseeIwanttocallbackhomeItseemsI’dbettermakethecallintheeveningStaff:Ithinksoifnothingisurgent,becausetherearespecialratesatnightafter:Guest:DoyoumeancheaperStaff:YesGuest:That’sgreatThankyouStaff:MypleasurePROVERBSAlightheartliveslongHealthisbetterthenwealthAmanbecomeslearnedbyaskingquestionsUNIT:GETTINGINFORMATIONVOCABULARYCheck检查German德国人overthere在那边American美国人second秒mean意思Wonder奇怪standfor代表taxi出租车apartmentbuilding公寓楼PHRASESONTHEJOBWhatdoesthisstandforThankyouforyourhelpPleasewaitasecond这代表什么?感谢您的帮助。请等一会儿。I’llcheckforyouNowonder我给您查一下。难怪呢!LISTENTOTHECONVERSATIONListentotheconversationandthenfillinthetablewiththeinformationaboutthelady’sfriendNAMEROOMNUMBERNATIONALITYFIRSTNAMEFAMILYNAMETALKINGTOTHEGUESTStaff:Goodmorning,ma’amAnythingIcandoforyouGuest:GoodmorningI’mheretoseemyfriendButIdon’tknowwhichbuildingshelivesinStaff:DoyouhaveherroomnumberGuest:Yes,It’sStaff:MayIknowyourfriend’snameGuest:SureHernameisShelly,ShellyWilsonStaff:IssheanAmericanGuest:No,sheisGermanStaff:PleasewithasecondI’llcheckforyouGuest:OKStaff:Yes,hereitisShelivesinRoomintheapartmentbuildingoverthereGuest:WhatdoesmeanStaff:ItstandsfortheApartmentBuildingGuest:IseeNowonderThankyouforyourhelpStaff:You’rewelcomeGUESSINGRIDDLESIgoouteverydaybutIneverleavemyhomeWhatamIWhatisitthatcancarryamessagetoanyoneinanytownWhatisitthatwhenoncelostyoucanneverfindagainWhatisitthatcannotburninthefireandcannotdrowninwaterUNIT:VISITINGAGUESTVOCABULARYVisitor客人exit出口adapter连接器need需要briefease公文包outoforder坏了coupon奖券Interesting有趣roomkey钥匙tourguide导游FoodMall食品街AncientCultureStreet古文化街PHRASESONTHEJOBI’mtiedupatthemomentI’llbeoffthen我这会儿非常忙。到那时我就下班了。Don’tworryIdidaskforone别担心。我确实要了一个。LISTENTOTHEGUESTListentotheconversationbetweentheguestandthestaffandthenanswerthefollowingquestionsWhatdoesthestaffwanttodoCanthestaffworknowwhyWhenshouldshecomebackWhatelsedosetheguestneedCantheguestgetitTALKINGTOTHEGUESTStaff:Goodafternoon,MrsAndersonCanIcleanyourroomnowGuest:CouldyoupleasecomebackagainI’mtiedupatthemomentI’vesomevisitorsStaff:Allright,noproblemWhendoyouneedmetocomebackGuest:Howabout:isthatallrightStaff:Sorry,I’llbeoffthenI’llfinishworkingat:butdon’tworryOneofmycolleagueswillcomeGuest:OKStaff:Bytheway,doyouneedanadapterGuest:Yes,IdidaskforoneStaff:HereyouareI’vegotitforyouGuest:

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