nullApplying The Three-Step Writing ProcessApplying The Three-Step Writing ProcessThree-Step Writing ProcessThree-Step Writing ProcessStep 1Step 3Step 2 PlanningWritingCompletingThree-Step Writing ProcessThree-Step Writing ProcessAnalyze Situation
分析形势Gather Information
收集信息Select Medium
选择媒介Analyze Audience
分析受众Adapt to Audience
适应受众Control Style
选择写作风格Revise
修改信息Produce
加工信息Proofread
校对信息Get Organized
组织信息Draft Message
撰写草稿Distribute
发布信息nullOptimize Your TimePlanning
Business MessagesPlanning
Business MessagesAnalyze the SituationAnalyze the SituationDefine Your PurposeDefine Your PurposeGeneralSpecificTest Your PurposeTest Your PurposeWhat will your message change?你的信息将改变什么
Is your purpose realistic? 目标是否可行
Is the timing right? 时间是否合适
Is the right person delivering it? 发送人是否合适
Is your purpose acceptable? 目标是否可被接受nullProfile Your AudienceGather InformationGather InformationnullAudience
Information NeedsnullSelecting
The Right MediumAnalysis of Oral MediaAnalysis of Oral MediaAdvantagesDisadvantagesRestricted participation
Nonpermanent message
Reduced control
No editing or revision
Immediate feedback
Ease of interaction
Rich non-verbal cues
Emotional content
Analysis of Written MediaAnalysis of Written MediaAdvantagesDisadvantagesDelayed feedback
Few nonverbal cues
Creation time
Distribution resources
Preparation and production
Planning and control
Permanence
Audience reach
Minimal distortion
Emotional control
nullElectronic
Media
Global CommunicationAdvantages
of Electronic MediaAdvantages
of Electronic MediaSpeed of delivery
Audience reach
Personalization
Multimedia formats
Accessible and open Disadvantages
of Electronic MediaDisadvantages
of Electronic MediaTension and conflict
Excessive use
Security threats
Privacy issues
ProductivityConsider Media RichnessConsider Media RichnessA Continuum of Media Richness More Factors to Consider More Factors to ConsiderSender
IntentionsUrgency
and CostAudience
PreferencesMessage
FormalityMedia
LimitationsOrganizing Your MessagesOrganizing Your MessagesWhy Is Organization So Important?Why Is Organization So Important?Define the Main IdeaDefine the Main IdeanullGenerating
Ideas
BrainstormingMind MappingStoryteller’s TourJournalistic ApproachQuestion-Answer ChainnullNumber of
Main IdeasTime and
SpaceAudience
AttitudeDepth of
ResearchLimiting
The ScopeSequencing MessagesSequencing MessagesDirect Approach
(Deductive 演绎法推论式)Indirect Approach
(Inductive 归纳法诱导式)Audience ReactionMessage LengthMessage TypeClassifying MessagesClassifying MessagesConstructing OutlinesConstructing OutlinesFirst Major Part
First subpoint
Second subpoint
Evidence
Evidence
Third subpoint
Second Major Point
First subpoint
Second subpoint1.0 First Major Part
1.1 First subpoint
1.2 Second subpoint
1.2.1 Evidence
1.2.2 Evidence
1.3 Third subpoint
2.0 Second Major Point
2.1 First subpoint
2.2 Second subpointAlphanumeric 字母数字排序Decimal 十进制数字排序Organization ChartOrganization ChartWriting
Business MessagesWriting
Business MessagesThree-Step Writing ProcessThree-Step Writing ProcessAnalyze SituationGather InformationSelect MediumAnalyze AudienceAdapt to AudienceControl StyleReviseProduceProofreadGet OrganizedDraft MessageDistributeAdapt to the AudienceAdapt to the AudienceRelationships
友好关系 Sensitivity
保持敏感性Style and Tone
风格语气Audience SensitivityAudience SensitivityAdopt a
“You” Attitude
换位思考Demonstrate
Business Etiquette
保持礼仪Emphasize
the Positive
重在积极面Use Bias-Free
Language
无偏见语言The “You” AttitudeThe “You” AttitudeThe “You” AttitudeThe “You” AttitudeexercisesBusiness EtiquetteBusiness EtiquetteEmphasize the PositiveEmphasize the PositiveInstead of ThisUse ThisCheap Merchandise
Fake
Used Cars
Failing
Elderly Person
Pimples and ZitsBargain Prices
Imitation or faux
Resale Cars
Underperforming
Senior Citizen
Complexion ProblemsBias-Free LanguageBias-Free LanguageA Strong
Audience RelationshipA Strong
Audience RelationshipEstablish
Your Credibility
建立个人信任Build the
Company’s Image
树立公司形象Establish Your CredibilityEstablish Your CredibilityHonesty and objectivity 诚实客观
Awareness of audience needs 关注受众需求
Credentials, knowledge, expertise 证书知识和技能
Endorsements or testimonials 推荐
Evidence of performance 业绩
Communication style 沟通风格Build the Company’s ImageBuild the Company’s ImageBuild the Company’s ImageBuild the Company’s ImagenullControlling
Style And Tone
Sentence Structure
and VocabularyConversational ToneConversational ToneBusiness MessagesAvoid UsingUse CarefullyWriting in Plain EnglishWriting in Plain EnglishUsing the Right VoiceUsing the Right VoiceSubject + Verb + Object
Joe rented the car. Active VoiceObject + Verb + Subject
The car was rented by Joe. Passive VoiceCharacteristicsCharacteristicsComposing the MessageComposing the MessageWord Choice 词Sentences 句Paragraphs 段Choosing the Best WordsChoosing the Best WordsContent Words 实词Function Words 虚词Unchanging
MeaningMechanical
UsageDenotations 外延Concrete
WordsConnotations 内涵Abstract
WordsCorrect Grammar
and Word UseFinding Words
That Communicate P150Finding Words
That Communicate P150Effective SentencesEffective Sentences Compound
复合句Compound-
Complex
复合从句Simple
简单句Complex
复杂句Coherent ParagraphsCoherent ParagraphsParagraph DevelopmentParagraph DevelopmentIllustration
Comparison/Contrast
Cause and Effect
Classification
Problem and SolutionUse examples for support
Use similarities and differences
Focus on reasons for something
Categorize a general idea
Pose problems, offer solutionsTechniqueDescriptionEffective EmailEffective EmailComposing EmailComposing EmailSending Business E-MailSending Business E-MailGetting OrganizedComposing MessagesWord Processing ToolsWord Processing ToolsWord Processing ToolsWord Processing ToolsCompleting
Business MessagesCompleting
Business MessagesThree-Step Writing ProcessThree-Step Writing ProcessAnalyze SituationGather InformationSelect MediumAnalyze AudienceAdapt to AudienceControl StyleReviseProduceProofreadGet OrganizedDraft MessageDistributeMoving Past the First DraftMoving Past the First DraftContent, Organization,
Style, and ToneOverall
ReadabilityClarity and
ConcisenessCompleting MessagesCompleting MessagesRevising 修改Producing 展示Proofreading 校正Distributing 发布Revising MessagesRevising MessagesContent 内容Organization 结构Style and Tone 风格Promoting ReadabilityPromoting ReadabilityEditing for Clarity P180Editing for Clarity P180Sentence Style
注意句子风格Faulty Parallelism
调整平行Dangling Modifiers
修改模糊的修饰Long Noun Sequences
改变一长串名词Editing for ClarityEditing for ClarityCamouflaged Verbs
替换隐含动词Sentence Structure
明晰句子结构Awkward References
注明参考信息Excess Enthusiasm
控制激情Editing for ConcisenessEditing for ConcisenessProducing MessagesProducing MessagesGraphics, Sound, Video
and HypertextGraphics, Sound, Video
and HypertextPresentation SoftwareGraphics SoftwarePromoting ReadabilityPromoting ReadabilityConsistency 一致Balance 均衡Detail 细节Restraint节制nullDesign
Elements
White Space 留白Margins and
Justification
页边距和对齐方式Typefaces 字体 Type Styles 字型Use Technology
to Produce the MessageUse Technology
to Produce the MessageProofread Messages P192Proofread Messages P192Distribute MessagesDistribute Messages Convenience
便利Security
and Privacy
安全性和隐私性Cost Issues
成本Time
Constraints
时间
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