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首页 ISOTS16949-2002實施指南流程圖---AIAG

ISOTS16949-2002實施指南流程圖---AIAG.pdf

ISOTS16949-2002實施指南流程圖---AIAG

anan
2012-05-02 0人阅读 举报 0 0 暂无简介

简介:本文档为《ISOTS16949-2002實施指南流程圖---AIAGpdf》,可适用于工程科技领域

ISOTS:IMPLEMENTATIONGUIDECQIIssue:Dated:Replaces:NADated:NANote:BoldedandshadedprocessesrepresentkeyproductrealizationprocessesInvoicesPaymentCustomerSalesOrderprocessingInventoryMgtShippingDesignDevelopmentBillingInvoicingPurchasingManufacturingReceivingCustomerMarketResearchQuotePurchaseOrderPurchaseOrdersSuppliersPurchasedProductsMaterialRequestsReceivedProductSpecifications,ControlPlans,Instructions,etcMaterialReqtsEtcSchedulingReqtsShipperManufacturedProductPersonnelSkillsEquipmentMaintenanceInfrastructureInformationTechnologyResourceManagementBusinessPlanningObjectivesManagementReviewControlofNCPCorrectivePreventiveActionsInternalAuditsCustomerSatisfactionCustomerComplaintsCustomerSurveysSupplierAssessmentsProductReturnsManagementResponsibiltyMeasurement,AnalysisImprovementPoliciesDirectionsResourceNeedsProductQMSDataProduct,ProcessQMSPerformanceDataRFQProductRealizationMetrologyFacilitiesManagementNewProductTestsResultsPackagedFinishedProductMaterialsResourcesProductTestsResultsLogisticsvip人员和技能vip资源需求vip设备和维护vip设施管理vip基础设施和信息技术vip资源管理vip方针和方向vip管理评审vip管理职责vip业务计划和目标vip产品和质量管理体系数据vip测量分析和改进vip不合格品控制vip顾客满意vip纠正和预防措施vip内审vip产品实现vip资源vip产品过程和质量管理体系绩效数据vip新产品试验和结果vip方法vip产品试验和结果vip顾客抱怨顾客调查供方审核产品退货vip市场研究vip制造产品vip制造vip设计和开发vip销售vip报价vip顾客vip采购订单vip材料申请vip订单处理vip采购vip包装的成品vip顾客vip发票vip库存管理vip发票vip接收的产品vip运输vip物流vip接收vip付费vip采购订单vip采购产品vip供方vip运输方vip规范控制计划指导书等vip计划申请单vip材料申请单等vip开发票vip注:粗框和阴影部分表示关键的产品实现过程ISOTS:IMPLEMENTATIONGUIDECQIIssue:Dated:Replaces:NADated:NACustomerSalesOrderprocessingInventoryMgtShippingDesignDevelopmentBillingInvoicingPurchasingManufacturingReceivingCustomerMarketResearchQuotePurchaseOrderPurchaseOrdersSuppliersPurchasedProductsMaterialRequestsReceivedProductSpecifications,ControlPlans,Instructions,etcMaterialReqtsEtcSchedulingReqtsShipperManufacturedProductInvoicesPaymentPersonnelSkillsEquipmentMaintenanceInfrastructureInformationTechnologyResourceManagementBusinessPlanningObjectivesManagementReviewControlofNCPCorrectivePreventiveActionsInternalAuditsCustomerSatisfactionCustomerComplaintsCustomerSurveysSupplierAssessmentsProductReturnsManagementResponsibiltyMeasurement,AnalysisImprovementPoliciesDirectionsResourceNeedsProductQMSDataProduct,ProcessQMSPerformanceDataRFQProductRealizationMetrologyFacilitiesManagementNewProductTestsResultsPackagedFinishedProductMaterialsResourcesProductTestsResultsManufacturedProductFoundryMachiningPaintingOtherInputsySchedulingRequirementsySpecificationsyControlPlansyAcceptanceCriteriayCustomerRequirementsyProductTestResultsProcessInputsProcessOutputAssemblyProcessRealizationSteps(OrSubProcesses)ResourceInputs:yCompetentPersonnelyMaterialsyEquipmentToolingyFundingManagementResponsibilityyProcessOwner:ManufacturingManageryProvides:PolicesDirectivesObjectivesTargetsResourcesyMonitors:QMSperformanceProgresstowardobjectivestargetsProductconformityCostofqualityindicatorsCustomersatisfactionindicatorsMonitoringMeasurementyProcessPerformanceCapabilityyProductConformity(PPMs)yInProcessFinalInspectionTestManufacturingProcessManufacturingProcessvip资源管理vip人员和技能vip基础设施和信息技术vip设备和维护vip设施管理vip资源需求vip资源vip产品实现vip管理职责vip管理评审vip业务计划和目标vip方针和方向vip不合格品控制vip产品和质量管理体系数据vip内审vip纠正和预防措施vip顾客满意vip顾客抱怨顾客调查供方审核退货vip测量分析和改进vip产品过程和质量管理体系绩效数据vip新产品试验和结果vip方法vip市场研究vip产品试验和结果vip顾客vip顾客vip报价vip销售vip设计和开发vip制造vip材料申请vip订单处理vip采购订单vip采购vip采购订单vip库存管理vip产品vip运输vip材料vip接收vip接收的产品vip供方vip采购的产品vip包装的成品vip开发票vip发票vip付费vip运输方vip规范控制计划指导书等vip计划申请单vip材料申请单等vip制造过程vip过程责任者:制造经理vip管理职责vip提供:vip目标和指标vip方针和方向vip质量管理体系业绩vip资源vip监测:vip达到目标和指标的进度vip产品符合性vip制造产品vip质量成本指数vip顾客满意指数vip过程输出vip油漆vip铸造vip铸造vip金工vip装配vip制造过程vip过程实现步骤vip(或子过程)vip产品符合性(PPMs)vip监视和测量vip过程绩效能力vip过程最终检验和试验vip资金vip过程输入vip资源输入vip有能力的人员vip材料vip设备工装vip产品试验结果vip其他输入vip计划要求vip规范vip控制计划vip接收准则vip顾客要求ISOTS:IMPLEMENTATIONGUIDECQIIssue:Dated:Replaces:NADated:NANote:BoldedandshadedprocessesrepresentkeyproductrealizationprocessesPersonnelSkillsPurchasingInternalAuditingManagementReviewCustomerSatisfactionPlan:MgmtReview,PlanningforProductRealizationDo:ProvisionofResourcesProductRealizationProcessesCheck:InternalAuditingDataAnalysisProcessesAct:ManagementReviewandCPAProcessesQualityManagementSystemManagementResponsibilityResourceManagementReceivingDesignDevelopmentOrderCorrectivePreventiveContractedProductRFQExternalCustomersFeedbackComplaintsSurveyResultsReturnedGoodsExternalCustomersProductRealizationProductConformanceDataProcessPerformanceDataSupplierPerformanceDataMeasurement,AnalysisImprovementServiceSuppliersProductRequiringSpecialTreatmentTreatedProductsTrainingEffectivenessDataProcessOwner:CompanyPresidentMonitoringMethod:ManagementReviewsInternalAuditsMeasurement:CustomerSatisfactionInventoryManagementShippingProductMaterialSuppliersPurchaseOrdersPurchasedProductsMaterialsEquipmentMaintenanceEquipmentEffectivenessDataSalesMarketingManufacturingProductValidationBillingInvoicingProcessBusinessPlanningQuoteMarketResearchBillInvoicePaymentOrderInfrastructureInformationTechnologyPurchaseRequestSpecifications,ControlPlans,WorkInstructionsComponentPartsMaterialsReceivedProductMaterialsProcessProductTestCriteriaResultsManufacturedProductSampleParts,ProcessDataCustomerRequirementsValidationResultsCustomerFeedbackReturnedGoodsAnalysisAuditResultsStatusofCPAResourceNeedsPolicies,DirectivesObjectivesShipperDocumentLogisticsvip过程责任者:公司总裁监控方法:管理评审内审测量:顾客满意vip质量管理体系vip外部顾客vip管理评审vip管理职责vip业务计划vip资源需求vip外部顾客vip顾客反馈退货分析产品审核纠正预防措施状态vip方针方向和目标vip计划:管理评审产品实现的策划实施:资源提供和产品实现过程检查:内审和数据分析过程行动:管理评审和纠正预防措施过程vip测量分析和改进vip内审vip纠正和预防措施vip顾客满意vip反馈抱怨调查结果退货vip人员技能vip培训有效性数据vip设备有效性数据vip基础设施和信息技术vip设备和维护vip资源管理vip发运文件vip产品符合性数据过程绩效数据供方业绩数据vip服务供方vip合同产品vip需要特殊处理的产品vip处理了的产品vip产品和材料供方vip制造产品vip采购产品和材料Administrator产品生产实现流程Administrator生产Administrator规格控制计划工作指示Administrator单据发票过程Administrator支付Administrator单据发票Administrator组成零件和材料Administrator样品处理数据Administrator设计和开发Administrator顾客要求和可行性要求Administrator市场调研Administrator报价Administrator营销Administrator处理和生产测试标准化结果Administrator产品可行性Administrator装运Administrator库存管理Administrator接受产品和资料Administrator物流Administrator接收Administrator购买Administrator购买请求Administrator订单Administrator购买订单Administrator订单Administrator粗框和阴影过程表示关键产品实現过程ISOTS:IMPLEMENTATIONGUIDECQIIssue:Dated:Replaces:NADated:NAMappingindividualprocesses:Mappingprocessescanhelporganizationsunderstandtheactivitieswithinaprocessaswellasitslinkages(inputsandoutputs)withotherprocessesLookingattheprocessstepsgraphicallyoftenhelpsorganizationsidentifyredundantstepsandotherinefficienciesthatcanbeopportunitiesforprocessimprovementsandcostreductionBelowisanexampleofamapattheprocesslevelReceivingProcessReceivingQualitySuppliersCustomersSendProductToABCCompanySendProductToABCCompanyVerifyCartonCountConditionPassedNotifySupplierQualityContactSupplier,IfDeemedAppropriateSupplierQualityEndineerProvideReceivingWithDispositionInstructionsSupplierQualityEngineerAcceptedorRejectNoteDiscrepancyonBOLorShipper,ifapplicableSignforReceiptofShipmentYesNoCustomerPropertyReturnedGoodsPurchasedProductMaterialsPOorRGAMatchProductAgainstRGAFormReceiveProductIntoRGALogDeliverProducttoAppropriateDepartmentRGAProductPlaceProductIntoAppropriateReceivingLocationRGALogQualityInspectionRequiredDeliverProducttoWarehouseLocationSendBOLorPLtoAccountingDeliverProducttoWarehouseLocationNotifyQualityDepartmentofProductReceiptInspectProductPerTestPlanQAInspectorApplyIdentification"OKtoUse"labelsPassedNoPORGAAccept"AsIs"ApplyIdentification"HoldforInspection"or"CustomerProperty"labelsCompleteInventoryTransactionQAInspectorNote:AllprocessstepsinthisfunctionalareaareaccomplishedbytheReceivingClerkDatabaseDatabaseYesNoProcessOwner:IncomingQualitySupervisorDetermineIffurtherQualityInspectionisRequiredRejectReturnedGoodsProcedureImplementControlofNonconformingProductProcedureImplementControlofNonconformingProductProcedureQAInspectorControlofNCPProcedureYesDatabaseControlofNCPProcedureTestPlanvip接收过程vip过程责任者:进货质量监督vip质量vip顾客vip供方vip接收vip退货vip顾客财产vip送产品到ABC公司vip采购产品和材料vip送产品到ABC公司vip注:在该区域的过程步骤由接收人员完成vip验证包装清点和情况vip合格?vip是vip否vip通知供方质量部vip采购订单vip放置产品在适合的接收场所vip确定是否需要进一步质量检验vip数据库vip使用标识和“合格使用”标签vip交付产品到仓库vip是vip否vip交BOL或PL到记帐vip要求质量检验?vip数据库vip签署装运收据vip退货单vip采购订单或退货单?vip若适用在BOL或装运单上注明偏差vip照收vip拒收vip接收或拒收?vip退货产品vip退货程序vip退货标牌vip交付产品到相关部门vip执行不合格品控制程序vip不合格品控制程序vip进行标识和“待检”或“顾客财产”标签vip交付产品到仓库通知质量部接收产品vip供方质量工程师提供接收处理指导vip适用时联系供方供方质量工程师vip不合格品控制程序vip合格?vip否vip是vip数据库vipQA检验员执行不合格品控制程序vip试验计划vipQA检验员完成库存处理vipQA检验员按试验计划检验产品vip过程地图:过程地图能帮助组织理解过程中的活动以及与其他过程之间的联系(输入和输出)。通过观察地理上的过程步骤经常可以帮助组织识别多余和其他无效作业从而发现过程改进和降低成本的机会。下面就是一个过程地图的样例。ISOTS:IMPLEMENTATIONGUIDECQIIssue:Dated:Replaces:NADated:NAStampCopiesofthisdocumentwithoutRedcontrolstampareNOTcontrolledPageofDoc:Rev:Date:PLastActionsMgtReviewConductFormalReviewCorrectiveActionSystemEffectiveStatisticalTechniquesPCompleteQualityDirectorPlantMachineMgrsQAMgrQAMgrPrepareAgendaNotifyNewItemsAttendanceListLProcessProductIssuesSupplierIssuesOpsMgrCustomerFieldIssuesInternalAuditsQAMgrInternalMailDistributionSeniorManagersof:Design,Manufacturing,Purchasing,Quality,ServiceActionItemsassignedFollowupActionItemsMinutesWrittendistributedMinutesDistributionMembersAttendeesHardCopyFiledQualityRecordsPCompanyRecordsServMgrTrendsMetricsNoNoYesVPOperationsYesManagementReviewProcessOwner:JohnDoeQAMgrVPOperationsSuccessChartTMvip管理评审vip管理评审vip准备日程和通知vip电子邮件vip分发到高级经理层:设计制造采购质量服务vip实施正式评审vip出席清单vip最终措施vip新条款vip工厂机器经理vip质量总监vip过程产品事宜vip供方事宜vip顾客市场事宜vip内审vip统计技术vip趋势和矩阵vip质保经理vipOps经理vip服务经理vip纠正措施vip系统有效?vip否vip否vip是vip书面纪要并分发vip硬拷贝归档vip完成vip是vip质保经理vip质保经理vip纪要vip分发成员和出席者vip质量记录vip公司记录vip质保经理vip跟踪措施事宜vip指定的措施事宜ISOTS:IMPLEMENTATIONGUIDECQIIssue:Dated:Replaces:NADated:NAUNCONTROLLEDDOCUMENTWHENPRINTEDPage:ofRevision:CommonElementChampionRevisionDateNonCommonElementChampionReferenceNAFebuary,ApprovalRoute:TTPProcessDevelopmentApprovedARP(QualityPlanningProcedure)orECO(EngineeringChangeProcessProcedure)EngineeringCompleteRFQandChecklist(s)EngineeringCompleteProjectPlan(asrequired)EngineeringQuotecostandtimingfromsuppliersEngineeringAcceptablequotepackagePurchasingDoesalternatesupplerexistNoYesEngineeringCanRFQbemodifiedNoEndNoAccountingCompleteAppropriationRequestEngineeringAppropriationRequestacceptedRFQtoincludeProjectPlaninformationaswellasrequirementsasoutlinedin:ToolRequirementFormProductionEquipmentPlanningChecklistFormAssemblyEquipmentSpecSheetFormYesNoEngineeringCanAppropriationRequestbemodifiedNoYesToolRequirementFormProductionEquipmentPlanningChecklistForm(MCDTR)YesContinuedonPageofYesEngineeringtoestablishaProjectPlanandupdateasrequiredInternalRequestEngineeringCompleteActivityRequestForm(ARF)EngineeringManagerContinuewithARFGotoQualityPlanningProcedureAttachmentNoYesActivityRequestFormandNotapplicableforsparepartsorcapitallessthan$,AssemblyEquipmentSpecificationSheetForm(MCDTR)NoteAPEProjectPlanvip过程开发vip批准的ARP(质量策划程序)或ECO(工程更改过程程序)vip内部申请vipAPE项目计划vip生产设备策划检查单(MCDTR)vip工装要求单vip装配设备规范单(MCDTR)vip工程完成项目计划(要求的)vip工程完成RFQ和检查表vip工程接受报价?vip工程成本报价和供方进度vip是vip是vip是vip是vip是vip是vip否vip否vip否vip否vip否vip否vip工程接受适当要求?vip会计完成适当要求vip继续第页vip工程能修改适当要求?vip采购更换现有供方?vip结束vip工程能修改RFQ?vip工程完成活动要求单(ARF)vip工程经理继续ARF?vip活动要求单vip转往质量策划程序附件vipRFQ包括项目计划信息和下述要求:工装要求单生产设备策划检查表装配设备规范单vip工程建立项目计划并按要求更新vip注和不适用于备件或资本少于美圆

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ISOTS16949-2002實施指南流程圖---AIAG

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