Resumenew

nullnullI can make a significant difference; I can add a real value; I just need the opportunityTo learn how, please navigate my resume by clicking on any of the topics on the left“In a knowledge-dependent, boundaryless global economy, it is postulated that people’s competencies will be the true currency of the 21st Century.” Terry Meyer nullPersonal Information Career ObjectivesA Consulting Manager position with systems’ implementation nature Appreciation of change management and human performance capability Growth, challenge, hard working, and team work environment Value driven work place Encouragement of innovation and creativity Empowerment to implement new ideasBelow is a high-level summary of the environment and the role I would like to perform in order to meet my career objectives and achieve my self actualization:nullPersonal Information EducationPh.D. of Business Administration, Kennedy - Western University, California, U.S.A. (GPA 4.00), 06/1997-05/2000. Dissertation Title: "Evaluating the Effectiveness of New Online Promotional Tools in Conducting E-Commerce“ Masters of Business Administration (GPA 4.00), New Mexico State University (fully accredited by A.A.C.S.B.), Las Cruces, USA, 01/1995-12/1995 Bachelor of Arts Degree with Honors (GPA 3.45), the American University in Cairo, Egypt, 09/1987-06/1992 (Major: Business Administration, Minor: Computer Science)nullPersonal Information LanguagesARABIC : Mother tongue ENGLISH : Excellent nullPetroleum Development Oman - Shell (PDO), Muscat, Toronto, HR/Payroll SAP R/3 Upgrade (4.6B to 4.7) Total E&P (TotalFinaElf), Canada, France, EP Global Implementation of SAP R/3 and BWWork Experience after AccenturenullReturn to List of EngagementsWork Experience after AccenturePetroleum Development Oman - Shell (PDO), Muscat, Toronto (Feb. 2005-Present), HR/Payroll SAP R/3 Upgrade (4.6B to 4.7), Role: Change Manager Commissioned to help bringing the SAP upgrade project (USD$6.5 million) that experienced a significant delay back on track to upgrade the SAP R/3 (used in HR and Finance Departments) from its old version 4.6B to the latest SAP version 4.7 and to undertake business process re-engineering activities of all HR and Payroll processes. Updated the project implementation plan and defined milestones and critical path of the severely delayed project which started in May 2004 and has not progressed Reported status of progress on weekly basis and managed identified issues. Supervised execution of change and communication activities. Defined all types of strategies and approaches used in project including: process re-design approach, change management strategy, communication strategy, user and training strategy, controls framework and role mapping approach, and end user support strategy. Designed all necessary tools to implement the defined strategies including: role mapping tools and job aids, organizational readiness assessment tools, stakeholders analysis tools, user satisfaction tools. Conducted quality assurance reviews on timely basis nullWork Experience after AccentureReturn to List of EngagementsTotal (TotalFinaElf), Canada, France (Jul. 2004-Mar. 2005), EP Global Implementation of SAP R/3 and BW. Role: Project Manager Lead the project to implement SAP R/3 4.6c and Business Warehouse (BW) in Total Canada. Coached the affiliate management and the project team members to achieve project objectives. Defined all types of strategies used in project including: change management and communication strategy, user and training strategy, and end user support strategy. Maintained all project management tools: different planning tools (level-3 detailed, high-level, resources), several scheduling tools (blueprint workshops, integration testing, user testing, training, cutover, dry run), different reporting tools (weekly, monthly, regional, weekly meetings), different controlling tools (budget and cost, control cards, progress curves, issues database, risk register, QA reviews, steering committee meetings). Supervised solution preparation activities including: detailed design documentation (papers and workflows), configuration, development work (SAP Scripts, Bespoke, Forms), and testing (unit, integration, user acceptance, and non-regression). Executed change management activities including: communication, change resistance management, role mapping, organization readiness, end user training program, KPI development, and controls framework. nullWork Experience with Accenture (formerly known as Andersen Consulting)Doha BankCentral RegistrationWorld Bank Doha Securities MarketHalliburtonSt. Charles Professional Education CenterQatar National BankQatar International Islamic BankSaadiyat International Stock ExchangeQatar Minister of Foreign AffairsSaudi Holland BankSecurities GroupEmirates Bank International GroupShell-Petroleum Development OmanList of Major EngagementsShell NigeriaShell GabonQatar Ministry of FinanceAbu Dhabi Finance DepartmentHalliburtonQatar Fertiliser CompanyQatar PetroleumQatar TelecommunicationsAl-MaraiList of Minor EngagementsShell Houston (SEPCo)Shell Netherlands (NAM)Total YemenTotal SyrianullWork Experience with AccentureList of Major EngagementsTotal E&P (TotalFinaElf), Syria, Yemen, France, UAE, Iran, Qatar, EP Global Implementation of SAP R/3 and BW Shell Company, Nigeria, US, Netherlands, EP Global Implementation of SAP R/3 ver. 4.6C   Petroleum Development Oman (PDO), Muscat, Implement Competency Model in SAP Shell Company, Gabon, Global Implementation of SAP R/3 ver. 4.6C Petroleum Development Oman (PDO), Muscat, Implementation of SAP R/3 version 4.6B Qatar Ministry of Finance, Doha, Assessment for Oracle Financial Implementation  Abu Dhabi Finance Department, UAE, Implementation of Oracle Financials Petroleum Development Oman (PDO), Muscat, HR/Payroll SAP R/3 Upgrade   Center for Professional Education, Accenture, St. Charles, IL, USA, Design, Development and Delivery of Various Training Schools  Halliburton Company, Houston, USA - Dubai & Abu Dhabi, SAP R3 Deployment   Doha Securities Market, Qatar, Central Registration and Electronic Settlement & Clearing   Doha Securities Market, Qatar, Establishment of Securities MarketList of Minor EngagementsnullWork Experience with AccentureList of Minor EngagementsAl-Marai, Saudi Arabia, Organization Performance Assessment (May 2002) H.E. Minister of Foreign Affairs, Qatar, Establishment of New Holding Company  (Nov. 1998) Qatar Fertilizers Company (QAFCO), Qatar, Critique for the New Appraisal System  (Oct. 1998) Emirates Bank International Group, Abu Dhabi, Business Diagnosis (Jul. 1998) Qatar Telecommunication (Q-Tel), Qatar, Assessment of Business Improvement Opportunities  (Aug. 1998) Qatar Petroleum (QP), Qatar, Assessment for BPR and SAP Implementation (Mar. 1998) Securities Group, Qatar, User Manual and Demonstration of Brokerage System (Jan. 1998) The World Bank, Qatar, Privatization Program for Qatar (Oct. 1997) Saudi-Holland Bank, Saudi Arabia, Marketing Strategy Survey  (Oct. 1997) Saadiyat International Stock Exchange, Abu Dhabi, Establishment of Securities Market (Jul. - Sep. 1997) Qatar International Islamic Bank, Qatar, Demonstration of Brokerage System (Sep. 1997)  Doha Bank, Qatar, Detailed Assessment for BPR (Jul. - Aug. 1997) Qatar National Bank, Qatar, Call Center Implementation Preparation (Jul 1997 - Oct. 1998)  VIP Property Management, Qatar, Assessment to Implement Accounting System (Jun. 1997)List of Major EngagementsnullWork Experience with AccentureTotal (TotalFinaElf), Syria, Yemen, France, UAE, Iran, Qatar (Jul. 2003-Jun. 2004), EP Global Implementation of SAP R/3 and BW. Role: Project Manager Lead the project to implement SAP R/3 4.6c and Business Warehouse (BW) in several Total affiliates in the Middle East. Coached the various teams in different project locations simultaneously and provided necessary development feedback to team members (formal and informal) including being a subject matter expert for supply chain processes. Defined all types of strategies used in project including: change management strategy, communication strategy, user strategy, training strategy, and end user support strategy. Maintained all project management tools: different planning tools (level-3 detailed, 10-week look ahead, high-level, resources, cutover), different reporting tools (weekly, monthly, regional, weekly meetings), different controlling tools (budget, control cards, progress curves, issues database, risk register, QA reviews, steering committee meetings). Supervised solution preparation activities including: detailed design documentation (papers and workflows), configuration, development work (SAP Scripts, Bespoke, Forms), and testing (unit, integration, user acceptance, and regression). Supervised change management activities including: communication, change resistance management, role mapping, organization readiness, end user training program, and controls framework.Return to List of Major EngagementsnullWork Experience with AccentureShell Company, Nigeria, US, Netherlands (May 2002-Jul.2003), Global Implementation of SAP R/3 ver. 4.6C Using Blueprint Design. Role: Organization Alignment Lead Lead the change management activities including the job design (SAP user strategy and how SAP will be used across the different organizations, SAP role definitions, mapping roles to jobs, allocating jobs to users, drawing roles & jobs on the process flows, re-deploying non-SAP positions, organizational impact assessment, job change guides, system authorization and access rights, designed and developed role mapping maintenance tool in Excel and MS Access), controls framework development (update manual of authority, define segregation of duties rules, determine third party access strategy, define system release strategy, defined PO automation strategy, defined system tolerances, determined required controls and monitoring reports). Subject Matter Expert for the Supply Chain and Work Management processes (MM, OLM, PM, PS modules). Managed the development and maintenance of the training plan (assignment of users to training courses, training schedule, and managed roles & responsibilities training including material development and training delivery) as well as maintaining users' profiles to SAP system. Developed support strategy and organizational readiness assessment strategy and tools.Return to List of Major EngagementsnullWork Experience with AccenturePetroleum Development Oman (PDO), Muscat, Oman (Jan. 2002-May 2002), Design, Develop and Implement Competency Model in SAP. Role: Project Manager Lead a team to design, develop and implement competency model in SAP. Helped Departments/ Functions to develop their specific functional competencies within the corporate proficiency scale, which were incorporated in SAP. Developed a training program to help the organization to use SAP as a tool for assessment, defining gaps in competencies, training, and documentation of career progression. Defined and standardized professional qualities (interpersonal competencies) across all departments/functions.Return to List of Major EngagementsnullWork Experience with AccentureShell Company, Gabon (Mar. 2002-Apr. 2002), Global Implementation of SAP R/3 ver. 4.6C Using Blueprint Design. Role: Training Manager Lead the team to develop training material for SAP Blueprint Academy (centered in Shell Malaysia) that provides training to new global project team members and members of the local implementation teams of all Shell Operating Units worldwide. Also, developed the training program (strategy, plan, curriculum, material) for Gabon implementation.Return to List of Major EngagementsnullWork Experience with AccenturePetroleum Development Oman (PDO), Muscat, Oman (May 2000-Jan. 2002), Implementation of SAP R/3 version 4.6B, Role: Change Manager During the design phase of the project, developed a Training Strategy (design tools, development methods, delivery approaches for 3,000 users, training evaluation tools, training curriculum and courses design), a Change Management Strategy (communication planning, commitment curve, stakeholders analysis), and a Job Design Strategy (task analysis, job design approach, role design, role mapping) for the implementation of 8 major modules of SAP. Contributed to the design of Supply Chain and work management processes. Also, managed the development, scheduling and delivery of training to the deployment team that is composed of 100 members. During the construction and delivery phases, led the change management activities including the job design (SAP role definitions, mapping roles to jobs, allocating jobs to users, drawing roles & jobs on process flowcharts, re-deploying non-SAP positions, organizational impact assessment, job change guides, system authorization and access rights), communication activities (communication planning and execution: newsletters, awareness booklets, web site, glossary, posters, road-show (SAP Souq), managing change (stakeholder analysis, commitment curve management). During the implementation phase, managed the development and maintenance of the training plan (assignment of users to training courses, training schedule, and managed roles & responsibilities training including material development and training delivery for 1,300 critical users) as well as maintaining users’ profiles to myS@Portal and SAP system. Also, conducted organizational readiness assessment and evaluated the end user readiness for the go-live.  Return to List of Major EngagementsnullWork Experience with AccentureQatar Ministry of Finance, Industry & Trade, Doha, Qatar (Nov. 2001-Jan. 2002), Assessment for Oracle Financial Implementation, Role: Project Manager Lead the efforts in conducting an assessment to identify current gaps in the Ministry’s processes with Oracle Financial. Provided recommendations and strategic decisions to be taken by the Minister to overcome obstacles to facilitate the online connection between the Ministry of Finance and other Qatari Ministries using Oracle Financial software.  Return to List of Major EngagementsnullWork Experience with AccentureAbu Dhabi Finance Department, Abu Dhabi, UAE (Dec. 2000-Apr. 2001), Implementation of Oracle Financials, Role: Deployment Lead The objective of the project was to implement and link the financial system that Accenture developed for the Finance Department using Oracle Financial at three other major governmental departments and then to the rest of the departments. Activities included the involvement of governmental department senior management to get their buy-in. Managed deployment by developing change strategy, training strategy, training program (design training curriculum, approach, delivery methods, schedule, training delivery, and evaluation). Contributed to the design of Procurement Processes. Managed organization and end user preparation and readiness assessment, developed a deployment guide for deployment at next governmental departments, and developed a physical and electronic library that includes online links to all project deliverables and can be accessible by all users. Managed communication activities (developed newsletters to end user community, communication plan, project awareness booklets, system troubleshooting and Q&A booklets, memos, posters). Provided client with a detailed deployment guide, lessons learned, and recommendations for next deployments at various governmental departments.Return to List of Major EngagementsnullWork Experience with AccenturePetroleum Development Oman (PDO), Muscat, Oman (Sep.- Nov. 2000), HR/Payroll SAP R/3 Upgrade (3.1 to 4.6B), Role: Project Manager The objective of the project was to upgrade the SAP R/3 (used in HR and Finance Departments) from its old version 3.1 to the latest SAP version 4.6B. Lead a team to design, develop and deliver training of the new system. Training approach included instructor-led sessions, Simulation Training Tool courses (CBT), and live practice sessions on the SAP system. Change and communication activities were accomplished including publishing a web site for the project on the company Intranet. Web site was maintained on weekly basis to reflect project progress and to update PDO community with the latest project information and included links to all training material. In addition to several communication channels, articles were also prepared for the company monthly newsletter. Managed training development of 20 courses and 10 workshops, scheduling and delivery to more than 300 trainees.Return to List of Major EngagementsnullWork Experience with AccentureCenter for Professional Education, Accenture, St. Charles, IL, USA (Apr. 99 - May 2000), Design, Development and Delivery of Various Training Schools, Role: Training Consultant Participated in designing, developing and delivering various training schools at the Center for Professional Education in St. Charles which hosts Accenture trainees at all career levels to help developing their skills based on their competencies and market demand. Responsible of delivering 3 training courses that vary in duration between 1 and 3 weeks. These schools are: Human Performance Design School (competency model development, selection tools, performance evaluation tools, performance support & on-line help, performance analysis, communication management, solution design & testing), Design Performance Change (organization design, competency management, recruitment process, performance appraisal process, career development planning, sourcing options), and Business Analysis and Design School (business performance analysis, solution development, integration of business elements: strategy, process, people, and technology). In addition to these three training courses, helped design, develop, pilot and deliver a new school called Change Essentials for Organization & Human Performance analysts. The process included the conceptual design (identifying the learning objectives, specifying instruction strategy, and delivery vehicles), detailed design, cases & training material, teaching guidelines and job aids, and testing and piloting the school. The school had classroom instructor-led type of training instruction strategy including many case studies. Topics taught included: e-commerce introduction, web site usability, business diagnosis and financial analysis and interpretation, performance analysis, communication planning, and learning design and development.Return to List of Major EngagementsnullWork Experience with AccentureHalliburton Company, Houston, USA - Dubai & Abu Dhabi, UAE (Dec. 98 - Jan. 99), SAP R3 Deployment in the Middle East, Role: Organization Readiness Specialist Managed change activities (developed project organization structure, org. readiness strategy, deployment publications, organization readiness detailed activities, people readiness approach, and deployment model). Conducted role mapping (mapped current positions and users to SAP roles and authorization profiles). Developed training plan (end user (EU) training material, site logistical requirements, EUs training courses description, EUs training plan & schedule: assigning instructors, functional experts, & EUs to different courses & training rooms). Prepared training material for MM and PM modules Return to List of Major Engagementsalco 21nullWork Experience with AccentureDoha Securities Market, Development and Deployment of Central Registration and Electronic Settlement & Clearing System and Establishment of New Department, Doha, Qatar (May 97 - Sep. 98), Role: Deployment Lead System Implementation: prepared functional procedures and forms, organizational structure, job descriptions, recruitment requirements, regulatory framework, IPO\floatation instructions, conference room pilot & training material, market awareness material, business integration test plan & simulation material, parallel run plan & material, and sys