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首页 BBC商务英语

BBC商务英语.pdf

BBC商务英语

wangqin725
2011-12-22 0人阅读 举报 0 0 0 暂无简介

简介:本文档为《BBC商务英语pdf》,可适用于外语资料领域

BBC商务英语UnitLessonExerciseIlearntEnglishatschoolandIthoughtIcouldspeakitquitewellIcouldalwaysunderstandmyteacher,butwhenIstarteddoingbusiness,IhadalotofproblemMyEnglishwasclassroomEnglishUnitLessonExerciseMRFANG:MayIintroducemyself,MrRyderIamHongFokFangfromFangToysRYDER:Pleasedtomeetyou,MrFangAreyouenjoyingthefairMRFANG:OhyesButI'llbereadytogohometomorrowRYDER:WhereareyoufromMRFANG:I'mfromHongKongRYDER:Quitealongjourney,thenNow,howcanIhelpyouMRFANG:Well,IwashopingthatIcouldinterestyouinsomeofournewproductsUnitlessonExercisenewproductssomeofournewproductstellyouaboutsomeofournewproductsI'dliketotellyouaboutsomeofournewproductsnewrangeofproductsanexcitingnewrangeofproductsWehaveanexcitingnewrangeofproductssomesamplesshowyousomesamplesIcouldshowyousomesamplesMaybeIcouldshowyousomesamplesUnitLessonExerciseHello,I'dliketointroducemyselfMynameisDeraTamliI'mfromTSVinTokyoAtthisinternationaltradefairI'dliketotellyouaboutsomeofournewproductWehaveanexcitingnewrangeofcomputers,theXRrangeMaybeIcouldshowyousomesamplesUnitLessonExerciseYoungpeople,particularlyyoungsalespeopleareveryenthusiasticForthemit'sbusiness,business,business满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlThisisgood,ofcourseTheyneedthatenthusiasmButunlesstheydevelopsocialskillsandanunderstandingofhowpeopledobusinessinothercountries,theywillnotmakeeffectivebusinesscontactsUnitLessonExerciseNAOKOMayIintroducemyselfI’mNaokoSakaifromJapanVICTORVictorChufromSingaporePleasedtomeetyouNAOKOAndwhatdoyoudo,MrChuVICTORI'mincomputersI'maprogrammerNAOKOOh,reallyMybrotherdesignscomputersoftware,tooWhoareyouwithVICTORI'mwithAGGComputersAndwhataboutyouNAOKOIworkforanelectronicscompanyHere'smycardVICTOROK,MsSakai,I'llbeintouchNicetomeetyouNAOKOGoodbye,MrChuUnitLessonExerciseWhenIfirstwenttoworkinsoutheastAsia,IwasverybadlypreparedandyesitwasacultureshockThefoodwasstrange,thelanguageswerereallydifficult,buttherewerelittlethings,toForexample,Ididn'tknowhowimportantbusinesscardswere,IneverhadenoughbusinesscardBeingwithoutbusinesscardsinAsiaislikebeingwithoutyourtrousersUnitLessonExerciseWhenyoufirstdobusinessinaforeigncountry,youfeelveryinsecureSocialcustoms,language,food,they'realldifferentandstrangeAndthiscanbeverydifficultYoudon'twanttooffendpeopleYouwanttodotherightthingSotofeelconfidentandcomfortable,youneedthehelpandhospitalityofthelocalpeopleUnitLessonExerciseGoodmorning,LadiesandGentlemenMynameisAkikoFujisakiandIworkforalargetextilescompanyinJapanWemanufactureawiderangeoftextilesandweemployover,peopleinsixdifferentcountriesOurannualsalesarearound$millionUnitLessonExercise满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlIamthedirectorofapapermerchantApapermerchantbuyspaperfrompapermillsandthensellsitontoprintersandpublisherWehaveastaffofinofficesandwarehousesaroundthecountrybutbusinesshasbeenverygoodrecentlySowewillbeopeningtwomoreofficesinthenextthreemonthsUnitLessonExerciseMRGANG:GoodmorningRose,mayIintroduceMrChang,ournewtraineeMRSCOREFLELD:I'mpleasedtomeetyou,MrChangWelcometoCCRMRCHANG:HowdoyoudoMRGANG:MrsCorfieldisourpersonnelmanagerShe'llgiveyouarundownonthecompanyandI'llseeyouagainato'clockHavegoodmorning,MrChangMRCHANG:ThankyouMRSCOREFIELK:OK,nowMrChang,let'sseehowmuchyouhavelearntthismorningWhoisthatwomaninthegreysuitMRCHANG:ThatisMrsHuang,thefinancedirectorMRSCOREFLELD:Good,andthemanoverthereMRCHANGE:ThatisMrStephens,theheadofsalesandmarketingUnitLessonExerciseFlencoisatradingcompanythatspecializesinThaifoodproductsOurparentcompanyexportsThaiproductsofallkindsthroughouttheworldsoweareonlyasmallpartofverybigoperationWeemployaboutpeopleinthreemaindepartments:BuyingSalesandFiancéIamtheheadofthefinancedepartmentUnitLessonExerciseJOHN:Couldyoutellmewho'sinchargeofsalesandmarketing,pleaseWOMAN:Yes,that'sMrGungJOHN:MrGung,salesandmarketingAndcouldyoutellmewhoisresponsibleforproductionWOMAN:That'sMrZungJOHN:MrZung,responsibleforproductionAndwhataboutthefinancedepartmentWho'sthedirectorofthefinancedepartmentWOMAN:That'sMrWenNo,Sorry,he'stheheadoftransportMrsHuangisthefinancedirectorJOHN:MrsHuangfinancedirectorReallyIthoughtMrChenwasthefinancedirectorWOMAN:Noerwell,MrChenisanaccountantinthefinancedepartment满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlJOHN:Oh,OKOnemorequestionDoesMrsWostillworkforthecompanyWOMAN:Oh,yesJOHN:She'salawyer,rightWOMAN:YesWell,infactshe'stheheadofthelegaldepartmentJOHN:ReallyHeadofthelegaldepartmentGoodThanksforyourhelpWOMAN:You'rewelcomeUnitLessonExerciseinchargeoffinance,pleasewhoisinchargeoffinance,pleasetellmewhoisinchargeoffinance,pleaseCouldyoutellmewhoisinchargeoffinance,pleaseresponsibleforproduction,pleasewhoisresponsibleforproduction,pleasetellmewhoisresponsibleforproduction,pleaseCouldyoutellmewhoisresponsibleforproduction,pleaseUnitLessonExerciseIwasvisitinganengineeringcompanyinBeijingandIwantedtomeetthedirectorofproductionUnfortunately,IhadforgottenhisnameAnyway,asecretarytookmetohisoffice,buttherewasnoonethereIwaitedforafewminutesandthenamancameinIintroducedmyselfandstartedintomysalespitchButthenanothermancameinandsaidIamMrLu,headofproductionThisisYunfeng,mydriverUnitLessonExerciseMRNGUYEN:ThisgraphshowsoursalesfiguresforthelastfiveyearAsyoucansee,saleshaveincreasedsteadilyoverthisperiodandlastyearwasaverygoodyearVISITOR:AriseofinoneyearThat'saverygoodHowdidyoumanagethatMRNGUYEN:Well,wenegotiatedanewagreementwithourtradingpartnersinSingaporeandthishashelpedustoincreaseoursalesinthismarketVISITOR:ItcertainlyhasAincreaseinsalesinoneyearThat'sagreatachievementforasmallcompanylikeyourselvesSosalesweregoodlastyear,butwhataboutoverallprofitMRNGUYEN:Well,theyweregoodtooLetmeshowyouanothergraphNow,asyoucansee,profitshavealsoincreasedsteadilyoverthelastfiveyearsVISITOR:YesIseelastyearwasaverygoodyearagainAriseof满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlMRNGUYEN:Yes,thiswasbecauseoftheincreaseinsalesintheSingaporemarketButalsobecauseofaincreaseinproductionUnitLessonExerciseLearningpresentationskillsisoneofthemostusefulthingsabusinesspersoncandoOfcourse,ittakespracticetogivegoodpresentationbuttherearesomesimpleandobviousthingsthatwillalwaysmakeapresentationbetterForexample,alwaysspeakclearlyandconfidentlyUsevisualaidsifpossibleAboveall,knowwhatyouaretalkingaboutUnitLessonExerciseInourbusiness,itisveryimportanttovisitoursuppliersandtheirfactoriesTherearetwomainreasonsforthiThefirstisthatwecanseeifthegoodswearebuyingaremanufacturedtothebestpossiblestandardandalsowecanshowthesupplierthatwearetakinganactiveinterestinwhattheydoUnitLessonExerciseMRTSAI:Mindyourhead,MrJohnston!MRJOHNSTON:Ohyes,thankyouSowhathappenshereMRTSAI:ThisistherewemanufactureourcomponentsMRJOHNSTON:AhAndthisWhat'sthisforMRTSAI:ErthisisusedforcuttingrawmaterialsMRJOHNSTON:IseeMRJOHNSTON:AndwhathappenshereMRTSAI:Thisiswherewechecktheoutputit'sourqualitycontrolMRJOHNSTON:IseeAndoverherewhat'sthisforMRTSAI:ThisisusedforBecareful,MrJohnston,MindyourheadMRJOHNSTON:Ow!MRTSAI:Oh,MrJohnston,mindyourhead!MRJOHNSTON:Oh,yes!UnitLessonExerciseBuyinggoodsfromasupplierisnotjustaquestionofknowingthepriceofthegoodAbuyershouldknowsomethingaboutthemanufacturingprocesBusinessisalwayseasierifabuyerunderstandstheproblemsthatasuppliermighthave满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlUnitLessonExerciseMRTSAI:Here'sthemenu,MrJohnstonMrJOHNSTON:ThankyouMRTSAI:NowwhatwouldyoulikeMRJOHNSTON:ErletmeseeMRTSAI:CanIhelpyouCanIrecommendsomethingMRJOHNSTON:Er,yesplease,MrTsaiMRTSAI:ThewatersnakeisverygoodhereMRJOHNSTON:Oh,OK,goodthewatersnakeMRTSAI:RightIthinkI'llhavethechickenAfterlunchI'llshowyoutheoffice,andI'llintroduceyoutotheproductionmanagerandthesalesmanagerMRJOHNSTON:Fine,MrTsaiIlookforwardtothatMRJOHNSTON:IenjoyedthatAreallyexcellentlunch,thankyouMRTSAI:NowthiseveningWhatareyoudoingthiseveningMRJOHNSTON:NothingMRTSAI:Well,wouldyouliketohavedinnerwithmyfamilyMRJOHNSTON:Thankyou,MrTsaiYes,I'dlikethatMRTSAI:OK,I'llpickyouupatthehotel,ato'clockMRJOHNSTON:Well,that'sverykindofyouMRTSAI:You'rewelcomeOK,now,whatareyoudoingattheweekendWouldyouliketogotothemountainsMRJOHNSTON:Well,thankyou,butI'vemadeotherplansMRTSAI:Oh,well,perhapsnexttimeTherearesomewonderfulUnitLessonExerciseBusinesspeoplearebusypeopleFindingtimetodoeverythingisoftendifficultButifyouhaveavisitfromacustomeritisessentialthatyoushowthatyourcustomerisimportanttoyouThatmeansfindingthetimetobehospitableUnitLessonExerciseMRJOHNSTON:Well,thankyouforyourtime,MrChang,IMRCHANG:YesYesMRJOHNSTON:ErIneedtotalktotheProductionManagerI'llbeintouchMrCHANG:Ok,MrJohnstonMRJOHNSTON:Goodbye,MrChangMRCHANG:GoodbyeMRJOHNSTON:ThankyouforyourhospitalityMRTSAI:Mypleasure,MrJohnstonMRJOHNSTON:I'vehadaveryinterestingvisit,MrTsaYourproductsareexcellentandyourpricesarereasonableMRTSAI:ThankyouMRJOHNSTON:So!Lookforwardtodoingbusinesswithyourcompany满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlUnitLessonExerciseForpeoplewhoarenewtobusinessendingavisitorameetingcanbeverydifficultIfthehosthasbeenhospitablemanyinexperiencespeoplefeelthattheyshouldendthevisitwithsomeoffertodobusinessinthefuture,eventhoughtheyknowthatthismaynotbeintheircompany'sbestinterestsUnitLessonExerciseOPERATOR:GoodafternoonBatComputersCanIhelpyouMSRAY:HelloI'dliketospeaktoMrChiinSalesandMarketing,pleaseIt'saboutinformationonnewproductsOPERATOR:Who'scalling,pleaseMSRAY:ThisisMsRay,JeanetteRay,fromApexDesignOPERATOR:Onemomentplease,MrRayMSRAY:HelloMRCHI:Hello,MsRayHowcanIhelpyouMSRAY:Well,MrCHi,I'dliketohavesomeinformationaboutyournewrangeofcomputerCanyousendmesomethingMRCHI:Noproblem,MsRay,I'llsendtheinformationimmediatelyCanyougivemeyouraddressMSRAY:It'sDasanHouseDASANHouse,TimRoad,BangkokMRCHI:Sothat'sDasanHouse,TimRoad,BangkokFineMSRAY:Thankyouverymuch,MrChiMRCHI:MypleasureMSRAY:GoodbyeMRCHI:GoodbyeUnitLessonExerciseWhenIfirstmovedtoBritain,IthoughtmyEnglishwasquitegoodIcouldunderstandmostofthethingspeoplesaidtomeButwhenIstartedworkinginanoffice,IhadalotoftroubleThetelephonewastheworstthingIdidn'tknowwhattosaywhenpeoplerangAndwhenItriedtocall,IpanickedUnitLessonExerciseOPERATOR:GoodMorningPaulYAssociatesCanIhelpyouMRWISLON:I'dliketospeakto,Ithinkit'saMissChang,intheerfinancedepartment,pleaseOPERATOR:I'msorrywedon'thaveaMissChanginfinanceMRWISLON:ButIspoketoherafewweeksagoMissChang!OPERATOR:HowdoyouspellthatMRWISLON:CHANGIthinkOPERATOR:OKHoldtheline,please满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlNo,sorry,there'snoMissChanginthefinancedepartmentMRWISLON:OhdearIneedtospeaktoherWaitaminuteI'vegotanoteherewithhernameonitsomewherenotOPERATOR:GoodMorningPaulYAssociatesCanIhelpyouMRWISLON:Extension,pleaseOPERATOR:Holdtheline,pleaseMRWANG:MarketingMwWangspeakingMRWISLON:CanIspeaktoMrZhai,pleaseMRWANG:I'msorry,he'sinameetingMRWISLON:Oh,erMRWANG:CanItakeamessagMRWANG:No,thanksI'llcallagainlaterMRWANG:OKThankyouUnitLessonExerciseRECEIVERwhat’shernameCALLERHername'sHallidayHALLIDARECEIVERHowdoyouspellthenameofthecompanyCALLERApexDesignsAPERECEIVERWhat'sthenameoftheroadagain,pleaseCALLERBukitimaRoadBUKITIMA,RoadRECEIVERHowdoyouspellthatCALLERFukuokaFUKUOKRECEIVERSorry,whichextensionwasthatagainCALLERExtensionRECEIVERI'msorry,extensionCALLERUnitLessonExerciseCALLER:I'dliketospeaktoMrSonginthorn,pleaseYOU:I'msorry,he'sinameetingCanItakeamessageCALLER:No,thanks,I'llcallagainlaterCALLER:CanIspeaktoMrSonginthorn,pleaseYOU:I'msorry,he'sonabusinesslunchCanItakeamessageCALLER:Yes,pleasetellhimMsKimKIMcalledCALLER:IsMrSonginthornthere,pleaseYOU:I'msorry,he'sinaproductionmeetingCanItakeamessageCALLER:No,thanks,I'llcallagainlaterCALLER:I'dliketospeaktoVictorSonginthorn,pleaseYOU:I'msorry,he'sonabusinesstriptodayCanItakeamessageCALLER:Yes,pleaseTellhimSuAnnParkPARKcalledUnitLessonExercise满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlWhenIfirstcametoworkatFenceIcouldn'tgetusedtothephonesringingallthetimeMybosswasterribleIfaphonerangmorethanthreetimes,heusedtoshoutArewetradingtodayAnswerthephoneOfcourse,hewasrightAnsweringthephonepromptlyandefficientlyisessentialtogoodbusinesspracticeUnitLessonExerciseNAITRAN:Goodmorning,hotelreceptionCanIhelpyouMRTHANAT:CanIspeaktoZungTran,pleaseNAITRAN:I'msorry,myfather'soutoftheofficeatthemomentMRTHANAT:AhCanIleaveamessageNAITRAN:Yes,ofcourseJustletmefindapenOKMRTHANAT:Yes,couldyouaskhimtocallmeback,pleaseMynameisMrThanatandmynumberisNAITRAN:MrThanat,Canyoutellmewhatit'saboutMRTHANAT:I'mfromvietnamToursinBangkokWehavesomeguestsforthehotelnextmonthNAITRAN:OKI'llaskhimtophoneyouassoonashegetsbackMRTHANAT:ThankyouGoodbyeNAITRAN:GoodbyeLADY:HelloZUNGTRAN:GoodafternoonZungTranhereCanIspeaktoMrThanat,pleaseLADY:I'msorry,couldyourepeatthatZUNGTRAN:It'sZungTranCanIspeaktoMrThanat,pleaseLADY:WhoZUNGTRAN:ThanatErIsthatLADY:YesZUNGTRAN:VietnamToursLADY:ToursNo,noyouneedtoringthetouristofficeZUNGTRAN:I'msorry,I'vegotthewrongnumberUnitLessonExerciseSECRETAMARCOS:GoodmorningCouldIspeaktoJamesWicks,pleaseSECRETARY:Onemoment,pleaseI'msorryMrWicksisinameetingrightnowMARCOS:IseeIsthathissecretarySECRETARY:Yes,that'srightMARCOS:Well,couldyouaskhimtocallmeassoonaspossible,pleaseIt'surgentSECRETARY:Ofcourse,noproblem满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlMARCOS:MynameisMariaMarcos,andmynumberisSingaporeSECRETARY:MarcosSorry,whatwasthatnumberagainMARCOS:SingaporeSECRTARY:Andcouldyoutellmewhatit'saboutMARCOS:It'saboutthenewschedulesSECRETARY:AboutthenewschedulesOKI'llaskhimtocallyoubackassoonasthemeetingfinishesMARCOS:ThankyouverymuchSECRETARY:GoodbyeMARCOS:GoodbyeUnitLessonExerciseAnsweringthephoneisamatterofcommonsenseYoushouldanswerpromptlyandbecourteousandhelpfulandyoushouldalwaysbecleanItdoesn'tmatterhowrudethecallerisbecausethecallerisalwaysaclientoracustomerandyoushouldremembertheEnglishsaying,‘ThecustomerisalwaysrightUnitLessonExerciseZUNGTRAN:GoodmorningHotelreceptionCanIhelpyouMRThANAT:CanIspeaktoZungTran,pleaseZUNGTRAN:SpeakingMRTHANAT:Aha!Atlast!ThisisMrThanatfromvietnamToursinBangkokI'vebeentryingtocontactyouZUNGTRAN:Ah,yes,ofcourseHowcanIhelpMRTHANAT:IneedtensingleroomsfromJunethtoJunethZUNGTRAN:I'msorryThisisaverybadlineCouldyourepeatthat,pleaseMRTHANAT:TensingleroomsfromJunethtoJunethZUNGTRAN:I'msorry,Ican'thearyouI'llhangupandcallyoubackOKMRTHANAT:OKZUNGTRAN:GoodmorningHotelreceptionCanIhelpyouCALLER:AsingleroomZUNGTRAN:I'msorry,Ican'thearyouCouldyouspeakup,pleaseCALLER:AsingleroomZUNGTRAN:I'msorry,Idon'tunderstandCALLER:AsingleroomyouhavetonightZUNGTRAN:Ah,IunderstandnowYouwantasingleroomfortonightCALLER:YesyouhaveZungTRAN:Yes,wehaveasingleroomfortonightWhatisyournameUnitLessonExerciseI’vebeentryingtocontactyouIneedtenpacketsofpaperThat'srightThankyou满分网(wwwmanfennet)更多英语资料请访问:http:wwwmanfennetthreadhtmlI’vebeentryingtocontactyouThecompanyneedsfourextraworkersThankyouverymuchWe’vebeentryingtocontactyouWeneedmoresparepartsforthevehicleGreat,thanksWe’vebeentryingtocontactyouWeneedtwoextradeliveriesthisweekTwoextradeliveries,yesWe’rebeentryingtocontactyouWeneedsevendoublerooms,fivesingleroomsandtwotwinroomsfornex

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