BBC商务英语

BBC 商务 英语 关于好奇心的名言警句英语高中英语词汇下载高中英语词汇 下载英语衡水体下载小学英语关于形容词和副词的题 Unit 1 Lesson 1 Exercise 10 I learnt English at school and I thought I could speak it quite well. I could always understand my teacher, but when I started doing business, I had a lot of problem My English was classroom English. Unit 1 Lesson 2 Exercise 1 MR FANG: May I introduce myself, Mr Ryder? I am Hong Fok Fang from Fang Toys. RYDER: Pleased to meet you, Mr Fang. Are you enjoying the fair? MR FANG: Oh yes. But I'll be ready to go home tomorrow. RYDER: Where are you from? MR FANG: I'm from Hong Kong. RYDER: Quite a long journey, then. Now, how can I help you? MR FANG: Well, I was hoping that I could interest you in some of our new products. Unit 1 lesson 2 Exercise 5 ...new products ...some of our new products ...tell you about some of our new products. I'd like to tell you about some of our new products. ...new range of products. ...an exciting new range of products. We have an exciting new range of products. ...some samples. ...show you some samples. ...I could show you some samples. Maybe I could show you some samples? Unit 1 Lesson 2 Exercise 6 Hello, I'd like to introduce myself. My name is Dera Tamli I'm from TSV in Tokyo. At this international trade fair I'd like to tell you about some of our new product We have an exciting new range of computers, the XR 10 range. Maybe I could show you some samples? Unit 1 Lesson 2 Exercise Young people,particularly young sales people are very enthusiastic. For them it's business, business, business. 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html This is good,of course. They need that enthusiasm. But unless they develop social skills and an understanding of how people do business in other countries, they will not make effective business contacts. Unit 1 Lesson 3 Exercise 1 NAOKO May I introduce myself? I’m Naoko Sakai from Japan. VICTOR Victor Chu from Singapore. Pleased to meet you. NAOKO And what do you do,Mr Chu? VICTOR I'm in computers.I'm a programmer. NAOKO Oh,really?My brother designs computer software,too.Who are you with? VICTOR I'm with AGG Computers.And what about you? NAOKO I work for an electronics company.Here's my card. VICTOR OK,Ms Sakai,I'll be in touch.Nice to meet you. NAOKO Goodbye,Mr Chu. Unit 1 Lesson 3 Exercise 7 When I first went to work in south east Asia,I was very badly prepared and yes it was a culture shock. The food was strange,the languages were really difficult,but there were little things,to For example,I didn't know how important business cards were, I never had enough business card Being without business cards in Asia is like being without your trousers. Unit 1 Lesson 4 Exercise When you first do business in a foreign country,you feel very insecure. Social customs,language,food,they're all different and strange. And this can be very difficult. You don't want to offend people. You want to do the right thing. So to feel confident and comfortable,you need the help and hospitality of the local people. Unit 2 Lesson 1 Exercise Good morning,Ladies and Gentlemen. My name is Akiko Fujisaki and I work for a large textiles company in Japan. We manufacture a wide range of textiles and we employ over 20,000 people in six different countries Our annual sales are around $ 30 million. Unit 2 Lesson 1 Exercise 6 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html I am the director of a paper merchant A paper merchant buys paper from paper mills and then sells it on to printers and publisher We have a staff of 150 in offices and warehouses around the country but business has been very good recently. So we will be opening two more offices in the next three months. Unit 2 Lesson 2 Exercise 2 MR GANG: Good morning.Rose,may I introduce Mr Chang,our new trainee? MRS COREFLELD:I'm pleased to meet you,Mr Chang.Welcome to CCR. MR CHANG:How do you do? MR GANG:Mrs Corfield is our personnel manager. She'll give you a run down on the company and I'll see you again at 12 o'clock. Have good morning,Mr Chang. MR CHANG: Thank you. MRS COREFIELK:OK,now Mr Chang,let's see how much you have learnt this morning. Who is that woman in the grey suit? MR CHANG:That is Mrs Huang,the finance director. MRS COREFLELD:Good,and the man over there? MR CHANGE:That is Mr Stephens,the head of sales and marketing. Unit 2 Lesson 2 Exercise 6 Flenco is a trading company that specializes in Thai food products. Our parent company exports Thai products of all kinds throughout the world. so we are only a small part of very big operation. We employ about 50 people in three main departments: Buying Sales and Fiancé. I am the head of the finance department. Unit 2 Lesson 3 Exercise JOHN:Could you tell me who's in charge of sales and marketing, please? WOMAN:Yes,that's Mr Gung. JOHN:Mr Gung,sales and marketing...And could you tell me who is responsible for production? WOMAN:That's Mr Zung. JOHN:Mr Zung,responsible for production. And what about the finance department. Who's the director of the finance department? WOMAN:That's Mr Wen.No,Sorry,he's the head of transport. Mrs Huang is the finance director. JOHN:Mrs Huang...finance director.Really? I thought Mr Chen was the finance director. WOMAN: No...er...well,Mr Chen is an accountant in the finance department. 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html JOHN:Oh,OK.One more question. Does Mrs Wo still work for the company? WOMAN:Oh,yes. JOHN:She's a lawyer,right? WOMAN:Yes.Well,in fact she's the head of the legal department. JOHN:Really?Head of the legal department...Good. Thanks for your help. WOMAN:You're welcome. Unit 2 Lesson 3 Exercise 4 ...in charge of finance, please? ...who is in charge of finance,please? ...tell me who is in charge of finance,please? Could you tell me who is in charge of finance,please? ...responsible for production,please? ...who is responsible for production,please? ...tell me who is responsible for production,please? Could you tell me who is responsible for production,please? Unit 2 Lesson 3 Exercise 7 I was visiting an engineering company in Beijing and I wanted to meet the director of production. Unfortunately,I had forgotten his name Anyway, a secretary took me to his office, but there was no one there. I waited for a few minutes and then a man came in. I introduced myself and started into my sales pitch. But then another man came in and said. I am Mr Lu,head of production. This is Yunfeng,my driver. Unit 2 Lesson 4 Exercise 2 MR NGUYEN:This graph shows our sales figures for the last five year. As you can see,sales have increased steadily over this period and last year was a very good year... VISITOR:A rise of 20% in one year. That's a very good. How did you manage that MR NGUYEN:Well,we negotiated a new agreement with our trading partners in Singapore and this has helped us to increase our sales in this market. VISITOR:It certainly has.A 20% increase in sales in one year.That's a great achievement for a small company like yourselves.So sales were good last year,but what about overall profit. MR NGUYEN:Well,they were good too.Let me show you another graph.Now,as you can see,profits have also increased steadily over the last five years. VISITOR:Yes.I see last year was a very good year again.A rise of 15%. 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html MR NGUYEN:Yes,this was because of the increase in sales in the Singapore market. But also because of a 30% increase in production. Unit 2 Lesson 4 Exercise 6 Learning presentation skills is one of the most useful things a business person can do Of course,it takes practice to give good presentation. but there are some simple and obvious things that will always make a presentation better For example,always speak clearly and confidently. Use visual aids if possible. Above all,know what you are talking about. Unit 3 Lesson 1 Exercise 7 In our business,it is very important to visit our suppliers and their factories. There are two main reasons for thi The first is that we can see if the goods we are buying are manufactured to the best possible standard. and also we can show the supplier that we are taking an active interest in what they do. Unit 3 Lesson 2 Exercise 1 MR TSAI:Mind your head,Mr Johnston! MR JOHNSTON:Oh yes,thank you.So what happens here? MR TSAI:This is there we manufacture our components. MR JOHNSTON:Ah.And this?What's this for? MR TSAI:Er...this is used for cutting raw materials. MR JOHNSTON:I see. MR JOHNSTON:And what happens here? MR TSAI:This is where we check the output...it's our quality control. MR JOHNSTON:I see.And over here...what's this for? MR TSAI:This is used for...Be careful,Mr Johnston,Mind your head. MR JOHNSTON:Ow! MR TSAI:Oh,Mr Johnston,mind your head! MR JOHNSTON:Oh,yes! Unit 3 Lesson 2 Exercise 7 Buying goods from a supplier is not just a question of knowing the price of the good A buyer should know something about the manufacturing proces Business is always easier if a buyer understands the problems that a supplier might have. 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html Unit 3 Lesson 3 Exercise 1 MR TSAI:Here's the menu,Mr Johnston. Mr JOHNSTON:Thank you. MR TSAI:Now...what would you like? MR JOHNSTON:Er...let me see. MR TSAI:Can I help you?Can I recommend something? MR JOHNSTON:Er,yes please,Mr Tsai. MR TSAI:The watersnake is very good here. MR JOHNSTON:Oh,OK,good...the water snake. MR TSAI:Right.I think I'll have the chicken.After lunch I'll show you the office, and I'll introduce you to the production manager and the sales manager. MR JOHNSTON:Fine,Mr Tsai.I look forward to that. MR JOHNSTON:I enjoyed that.A really excellent lunch,thank you. MR TSAI:Now this evening.What are you doing this evening? MR JOHNSTON:Nothing. MR TSAI:Well,would you like to have dinner with my family? MR JOHNSTON:Thank you,Mr Tsai.Yes,I'd like that. MR TSAI:OK,I'll pick you up at the hotel,at 7 o'clock. MR JOHNSTON:Well,that's very kind of you. MR TSAI:You're welcome.OK,now,what are you doing at the weekend. Would you like to go to the mountains? MR JOHNSTON:Well,thank you,but I've made other plans. MR TSAI:Oh,well,perhaps next time .There are some wonderful... Unit 3 Lesson 3 Exercise 6 Business people are busy people.Finding time to do everything is often difficult But if you have a visit from a customer it is essential that you show that your customer is important to you That means finding the time to be hospitable. Unit 3 Lesson 4 Exercise 1 MR JOHNSTON:Well,thank you for your time,Mr Chang,I... MR CHANG:Yes.Yes. MR JOHNSTON:Er...I need to talk to the Production Manager.I'll be in touch. Mr CHANG:Ok,Mr Johnston. MR JOHNSTON:Goodbye,Mr Chang. MR CHANG:Goodbye. MR JOHNSTON:Thank you for your hospitality. MR TSAI:My pleasure,Mr Johnston. MR JOHNSTON:I've had a very interesting visit,Mr Tsa Your products are excellent and your prices are reasonable. MR TSAI:Thank you. MR JOHNSTON:So!Look forward to doing business with your company. 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html Unit 3 Lesson 4 Exercise 6 For people who are new to business ending a visit or a meeting can be very difficult If the host has been hospitable many in experiences people feel that they should end the visit with some offer to do business in the future, even though they know that this may not be in their company's best interests. Unit 4 Lesson 1 Exercise 7 OPERATOR:Good afternoon.Bat Computers.Can I help you? MS RAY:Hello.I'd like to speak to Mr Chi in Sales and Marketing,please It's about information on new products. OPERATOR:Who's calling,please? MS RAY:This is Ms Ray,Jeanette Ray,from Apex Design. OPERATOR:One moment please,Mr Ray. MS RAY:Hello? MR CHI:Hello,Ms Ray.How can I help you? MS RAY:Well,Mr CHi,I'd like to have some information about your new range of computer Can you send me something? MR CHI:No problem,Ms Ray,I'll send the information immediately.Can you give me your address? MS RAY:It's Dasan House.D-A-S-A-N House,Tim Road,Bangkok. MR CHI:So that's Dasan House,Tim Road,Bangkok.Fine. MS RAY:Thank you very much,Mr Chi. MR CHI:My pleasure. MS RAY:Goodbye. MR CHI:Goodbye. Unit 4 Lesson 1 Exercise 8 When I first moved to Britain,I thought my English was quite good I could understand most of the things people said to me But when I started working in an office,I had a lot of trouble The telephone was the worst thing I didn't know what to say when people rang And when I tried to call,I panicked. Unit 4 Lesson 2 Exercise 1 OPERATOR:Good Morning.Paul Y Associates.Can I help you? MR WISLON:I'd like to speak to,I think it's a Miss Chang,in the ...er...finance department,please... OPERATOR:I'm sorry.we don't have a Miss Chang in finance. MR WISLON:But I spoke to her a few weeks ago...Miss Chang! OPERATOR:How do you spell that? MR WISLON:C-H-A-N-G I think. OPERATOR:OK.Hold the line,please 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html No,sorry,there's no Miss Chang in the finance department. MR WISLON:Oh dear...I need to speak to her...Wait a minute...I've got a note here with her name on it somewhere....not OPERATOR:Good Morning.Paul Y Associates.Can I help you? MR WISLON:Extension 3476,please. OPERATOR:Hold the line,please. MR WANG:Marketing.Mw Wang speaking. MR WISLON:Can I speak to Mr Zhai,please? MR WANG:I'm sorry,he's in a meeting. MR WISLON:Oh,er... MR WANG:Can I take a messag MR WANG:No,thanks.I'll call again later. MR WANG:OK.Thank you. Unit 4 Lesson 2 Exercise RECEIVER what’s her name CALLER Her name's Halliday.H-A-L-L-I-D-A- RECEIVER How do you spell the name of the company CALLER Apex Designs.A-P-E- RECEIVER What's the name of the road again,please CALLER Bukitima Road.B-U-K-I-T-I-M-A,Road RECEIVER How do you spell that CALLER Fukuoka.F-U-K-U-O-K- RECEIVER Sorry,which extension was that again CALLER Extension 3985.3-9-8- RECEIVER I'm sorry,extension.. CALLER 2164.2-1-6- Unit 4 Lesson 2 Exercise 1.CALLER:I'd like to speak to Mr Songinthorn,please. YOU:I'm sorry,he's in a meeting.Can I take a message? CALLER:No,thanks,I'll call again later. 2..CALLER:Can I speak to Mr Songinthorn,please? YOU:I'm sorry,he's on a business lunch.Can I take a message? CALLER:Yes,please tell him Ms Kim -K-I-M-called. 3..CALLER:Is Mr Songinthorn there,please? YOU:I'm sorry,he's in a production meeting. Can I take a message? CALLER:No,thanks,I'll call again later. 4.CALLER:I'd like to speak to Victor Songinthorn,please. YOU:I'm sorry,he's on a business trip today.Can I take a message? CALLER:Yes,please.Tell him Su-Ann Park -P-A-R-K-called. Unit 4 Lesson 2 Exercise 5 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html When I first came to work at Fence I couldn't get used to the phones ringing all the time My boss was terrible If a phone rang more than three times,he used to shout Are we trading today Answer the phone Of course,he was right Answering the phone promptly and efficiently is essential to good business practice. Unit 4 Lesson 3 Exercise 1 NAI TRAN :Good morning,hotel reception.Can I help you? MR THANAT:Can I speak to Zung Tran,please? NAI TRAN:I'm sorry,my father's out of the office at the moment. MR THANAT:Ah.Can I leave a message? NAI TRAN:Yes,of course.Just let me find a pen...OK. MR THANAT:Yes,could you ask him to call me back, please My name is Mr Thanat and my number is 345897. NAI TRAN:Mr Thanat,345987.Can you tell me what it's about? MR THANAT:I'm from vietnam Tours in Bangkok.We have some guests for the hotel next month. NAI TRAN:OK.I'll ask him to phone you as soon as he gets back. MR THANAT:Thank you.Goodbye. NAI TRAN:Goodbye. .LADY:Hello. ZUNG TRAN:Good afternoon.Zung Tran here.Can I speak to Mr Thanat,please? LADY:I'm sorry,could you repeat that? ZUNG TRAN:It's Zung Tran.Can I speak to Mr Thanat,please? LADY:Who? ZUNG TRAN:Thanat.Er...Is that 345 987? LADY:Yes. ZUNG TRAN:Vietnam Tours? LADY:Tours?No,no you need to ring the tourist office. ZUNG TRAN:I'm sorry,I've got the wrong number. Unit 4 Lesson 3 Exercise 3 SECRETA MARCOS:Good morning.Could I speak to James Wicks,please? SECRETARY:One moment,please.I'm sorry.Mr Wicks is in a meeting right now. MARCOS:I see.Is that his secretary? SECRETARY:Yes,that's right. MARCOS:Well,could you ask him to call me as soon as possible,please?It's urgent. SECRETARY:Of course,no problem. 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html MARCOS:My name is Maria Marcos,and my number is Singapore 379767. SECRETARY:Marcos.Sorry,what was that number again? MARCOS:Singapore 376767. SECRTARY:And could you tell me what it's about? MARCOS:It's about the new schedules. SECRETARY:About the new schedules.OK.I'll ask him to call you back as soon as the meeting finishes. MARCOS:Thank you very much. SECRETARY:Goodbye. MARCOS:Goodbye. Unit 4 Lesson 3 Exercise 6 Answering the phone is a matter of common sense You should answer promptly and be courteous and helpful and you should always be clean It doesn't matter how rude the caller is because the caller is always a client or a customer and you should remember the English saying, ‘The customer is always right Unit 4 Lesson 4 Exercise 1 .ZUNG TRAN:Good morning.Hotel reception.Can I help you? MR ThANAT:Can I speak to Zung Tran,please? ZUNG TRAN:Speaking. MR THANAT:Aha!At last!This is Mr Thanat from vietnam Tours in Bangkok. I've been trying to contact you. ZUNG TRAN:Ah,yes,of course.How can I help? MR THANAT:I need ten single rooms from June 5th to June 10th. ZUNG TRAN:I'm sorry.This is a very bad line.Could you repeat that,please? MR THANAT:Ten single rooms from June 5th to June 10th. ZUNG TRAN:I'm sorry,I can't hear you.I'll hang up and call you back.OK? MR THANAT:OK. ZUNG TRAN:Good morning.Hotel reception.Can I help you? CALLER:A single room? ZUNG TRAN:I'm sorry,I can't hear you.Could you speak up,please? CALLER:A single room? ZUNG TRAN:I'm sorry,I don't understand. CALLER:A single room...you have...tonight? ZUNG TRAN:Ah,I understand now.You want a single room for tonight. CALLER:Yes...you have? Zung TRAN:Yes,we have a single room for tonight.What is your name? Unit 4 Lesson 4 Exercise 3 1. I’ve been trying to contact you.I need ten packets of paper That's right.Thank you. 满分网（www.manfen.net） 更多英语资料请访问：http://www.manfen.net/thread-14350-1-1.html 2. I’ve been trying to contact you. The company needs four extra workers Thank you very much. 3. We’ve been trying to contact you. We need more spare parts for the vehicle Great, thanks. 4. We’ve been trying to contact you. We need two extra deliveries this week. Two extra deliveries, yes. 5. We’re been trying to contact you We need seven double rooms, five single rooms and two twin rooms for nex