• • Collect Evidence 收集证据 •
• •
People, Parts, Positions and Paper 人证、
物证、位置和文件
•
• • Preserve Evidence 保护证据 •
可能的直接原因 Possible immediate causes
1 2 3 4 5 6
工具、设备及车辆 Tools,
Equipment & Venires
7 8
1-1 2-1 3-1 4-1 5-1 6-1 设备有缺陷 Defective equipment 7-1 8-1
1-2 2-2 3-2 4-2 5-2 6-2 设备不足 Inadequate equipment 7-2 8-2
1-3 2-3 3-3 4-3 5-3 6-3 设备准备不够 Improperly prepared 7-3 8-3
1-4 2-4 3-4 4-4 5-4 6-4 工具缺陷 Defective tools 7-4 8-4
1-5 2-5 3-5 4-5 5-5 6-5 工具欠妥 inadequate tools 7-5 8-5
1-6 2-6 3-6 4-6 5-6 6-6 工具准备不妥 Improperly prepared tools 7-6
1-7 2-7 3-7 4-7 5-7 6-7 车辆有缺陷 Defective Vehicle 7-7
1-8 2-8 3-8 4-8 5-8 6-8
车型和用途不符 Inadequate vehicle for the
purpose
7-8
1-9 3-9 4-9 5-9 6-9 车辆准备欠妥 Improperly prepared vehicle 7-9
1-10 5-10 6-10 其它因素 Others 7-10
1-11 7-11 8-6
7-12
可能的系统原因 Possible system causes
1 体力 Physical Capability 2 身体状况 Physical condition 3 精神状态 Mental State 4 精神压力 Mental Stress 5 行为 Behavior 6 技术水平 Skill Level 7
训练/知识转换 Training/ Knowledge
transfer
8
管理/监督/员工的领导关系
Management/ supervision/ Employee
9
承包商的选择和审查
contractor selection & oversight
10 工程/设计Engineering/ Design 11 工作
计划
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Work Planning 12
采购、材料处理及材料控制
Purchasing, Material handing & Material
13 工具和设备 Tools & Equipment 14
工作规程/政策/
标准
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/程序(PSP) Work
Rules/ Policies /Standards /Procedures(PSP)
15 沟通 Communication
1-1 视力低下 Vision deficiency 2-1
原先受伤或得病Previous
injury or illness
3-1 判断力差 Poor judgment 4-1
全神贯注于别的问题
Preoccupation with problems
5-1
不合格的操作近观到奖赏
Improper performance is
rewarded
6-1
对所需求技术没有充分评
估 Inadequate assessment of
required skills
7-1
没有进行充分的知识转换 inadequate
knowledge transfer
8-1
角色和职责冲突 Conflicting roles/
responsibilities
9-1
承包商未进行资格预审 Lack of
contractor pre-qualifications
10-1
技术设计欠妥 inadequate technical
design
11-1 工作计划欠妥 Inadequate work planning 12-1
收货项目与订购项目不符 Incorrect item
received
13-1
需求和风险评估欠妥 Inadequate assessment
of needs and risks
14-1 执行任务缺乏PSP Lack of PSP for the task 15-1
在同伴间水平沟通不完善 Inadequate
horizontal communication between peers
1-2 听力低下 Hearing deficiency 2-2 疲劳 Fatigue 3-2 记忆力丧失 Memory failure 4-2 受到挫折 Frustration
•节省时间努力 saves time
or effort
6-2
缺乏技术实践 Inadequate
practice of skill
•不能领会 inability to comprehend
•报告关系不明确 unclear reporting
relation ship
9-2
承包商资格预审欠妥 inadequate
contractor per-qualifications
•设计输入陈旧 design input obsolete 11-2
预防性保养欠妥 Inadequate preventive
maintenance
•给供应商的
规范
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不正确 Inadequate
specification to vendor
13-2
人的因素及人机控制考虑欠缺 Inadequate
human factors/ ergonomics considerations
•缺乏PSP的详细职责 lack of defined
responsibility for PSP
15-2
上下级间垂直沟通不完善 Inadequate vertical
communication between supervisor and person
1-3
基它感觉缺陷 Other Sensory
Deficiency
•由于工作量 Due to workload 3-3
协调不好或反应时间长 Poor
coordination or reaction time
4-3
对工作方向及要求模糊
不清 Contusing Directions
/demands
•避免不便 avoids discomfort 6-3
不经常操作的技术
Infrequent performance of skill
•导师资格欠缺 inadequate instructor
qualifications
•报告关系矛盾 conflicting reporting
relation ship
9-3
承包商选用欠妥 inadequate
contractor selection
•设计输入不正确 design input not
correct
•维护需求评估 assessment of needs
•订购书上的规范不明确 inadequate
specification on requisition
13-3
标准和堆满不合适 Inadequate standards or
specifications
•缺乏作业安全分析 lack of job safety analysis 15-3
不同机构间沟通不完善 Inadequate
communication between different organizations
1-4
肺活量下降 Reduced
Respiratory Capacity
•由于缺乏休息 due to lack of
rest
3-4 情绪干扰 Emotional disturbance 4-4
目标或要求相冲突
Conflicting directions
•哗众取宠 gains attention 6-4
缺乏技术指导 Lack of
coaching on skill
•培训设备不够 Inadequate training
equipment
•职责分配不清 unclear assignment of
responsibility
9-4
雇用未经审核批准的承包商
use of non-approved contractor
•设计输入不可用 design input not
available
•润滑/维修 lubrication/ servicing
•对订单修改控制不当 inadequate control
on changes to orders
13-4 不适当的可用性 Inadequate availability
•作业安全分析不当 inadequate job safety
analysis
15-4
工作组之间沟通不完善 Inadequate
communication between work groups
1-5
其它良久性身体残疾 Other
Permanent Physical disabilities
•由于感官超载 due to sensory
overload
3-5 恐惧 Fears or phobias 4-5
无意义的或品味低的活
动 Meaningless or
degrading activities
5-2
没有适当的监督示范
improper supervisory example
6-5
没有充分温习训练以巩固
技术 Instruction to establish
skill
•误解指令说明 misunderstood
instructions
•职责分配矛盾 conflicting assignment of
responsibility
9-5 无工程监管 Lack of job oversight
•设计输入不妥 design output
inadequate
•调整/装配 adjustment/ assembly
•供应商未经批准擅自更换替代品
unauthorized substitution
13-5
调节、修理、保养欠妥 Inadequate
adjustment/ repair /maintenance
14-2
PSP工作展开不力 Inadequate development of
PSP
15-5
班组之间沟通不完善 Inadequate
communication between shifts
1-6
暂时残疾 Temporary
disabilities
2-3
操作能力降低 Diminished
performance
3-6
缺乏机械知识 Low mechanical
aptitude
4-6
情绪超负荷 Emotional
overload
5-3
对关键的安全行为没有充
分的认识 inadequate
identification of critical safe
6-6 其它因素 Other 7-2
不能充分回想起训练内容 inadequate
recall of training material
•授权不清或不妥 improper or insufficient
delegation of authority
9-6
工程监管欠妥 inadequate
oversight
•设计输入不可行 design input
infeasible
•清洁/涂层 deaning/ resurfacing
•产品验收不完善 inadequate product
acceptance requirements
13-6
废旧物品和再次利用物资处理不妥
Inadequate salvage and reclamation
•程序和设备设计不相一致 inadequate
coordination with process /equipment design
15-6
沟通方法不完善 inadequate communication
methods
1-7
无力支撑身体姿势 Inability to
sustain body positions
•由于温度极限 due to
temperature extremes
3-7 理解能力差 Low learning aptitude 4-7
过渡的评价/决定要求
Extreme judgment/ decision
demands
5-4
没有充分强调养分的安全
行为 inadequate rein for
cement critical safe behaviors
□ 不适用 Not Applicable
•缺乏强化培训 Training not reinforced
on the job
8-2 不适宜的领导关系 Inadequate lead ship 9-7 其它因素 Other
•设计输出不清 design output
nuclear
11-3 维护性保养欠缺 Inadequate repair
•未进行产品验收 no acceptance verification
performance
13-7
不合适部件白拆卸和更换欠妥 Inadequate
removal/ replacement of unsuitable items
•员工参与PSP制定安排不当 Inadequate
employee involvement in the development
15-7
沟通手段缺乏 No communication method
available
1-8
身体活动范围受限 Restricted
range of body movement
•由于缺氧 due to oxygen
deficiency
3-8
受药物影响 Infected by
medication
4-8
过度的精力集中 Extreme
concentration /perception
demands
•正确的行为被指责 proper
performance is criticized
•缺乏再培训 inadequate refresher
training frequency
•业绩标准缺乏或力度不够 standards of
performance missing or not enforced
□ 不适用 Not Applicable
•设计输出不正确 design output not
correct
•维修需求信息沟通 communication of
needed repair
12-2
对材料和研究不足 Inadequate research on
materials/ equipment
13-8 无记录档案 No equipment record history
•纠正行为的详细说明不充分 inadequate
definition of corrective action format for easy use
15-8 指令不准确 Incorrect instructions
1-9
物质过敏症 Substance
sensitivities or allergies
•由于大气压变化 due to
atmospheric pressure variation
3-9 其它因素 Other 4-9
极度的乏味 Extreme
boredom
•同事的不当压力
inappropriate peer pressure
7-3 培训工作欠缺 Inadequate training effort
•职责和底图不明 inadequate
accountability
•设计输出不一致 design output
inconsistent
•工作计划安排 scheduling of work 12-3
产品运输方式线路欠妥 Inadequate mode
or route of shipment
13-9
设备记录档案不完备 Inadequate equipment
record history
14-3
由于内容不完善,PSP执行不力 Inadequate
implementation of PSP, due to deficiencies
15-9
工作更换没有很好沟通 Inadequate
communication due to job turnover
1-10
身高不够或体力不足
Inadequate size or strength
2-4
血糖降低 Blood sugar
insufficiency
□ 不适用 Not Applicable 4-10 其它因素 Other
•不适当的表现反馈
inadequate performance
feedback
培训计划设计不当 inadequate training
program design
•执行情况反馈不够或错误 inadequate
or incorrect performance feedback
•没有独立的设计审查 no
independent design review
•部件检查 examination of parts 12-4
材料处理欠妥 Improper handling of
materials
13-
10
其它因素 Other •自相矛盾的要求 contradictory requirements
15-
10
安全和健康保护资料、规章
制度
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或指导准
则没有很好沟通 Inadequate communication of
safety and health data, regulations or guidelines
1-11
由于药物疗法造成能力下降
Diminished capacity due to
medication
2-5
由于使用药物或酒精而使能
力削弱 Impairment due to drug
or alcohol use
□ 不适用 Not Applicable
•不适当的纪律处置
inadequate disciplinary
process
•培训目标不明确 inadequate training
goats/ objectives
•缺少现场走访 inadequate work site walk-
through
10-2
所采用标准、规范和设计指导思
想欠妥 inadequate standards,
specifications, and /or design criteria
•部件更换 parts substitution 12-5
材料或零件保管不妥 Improper storage of
materials or spare parts
□ 不适用 Not Applicable •混乱含糊的格式 confusing format
15-
11
没有使用标准术语 Standard terminology not
used
1-12 其它因素 Other 2-6 其它因素 Other 5-5
过分的急功好进
Inappropriate aggression
•对新员工缺乏教育 inadequate new
employee orientation
•安全推广不力 inadequate safety
promotion
10-3
潜在问题估计不足 inadequate
assessment of potential failure
11-4 过度磨损和撕裂 Excessive wear and tear 12-6
材料包装不妥 Inadequate material
packaging
•每一步超过一个行为 more than one action
per step
15-
12
没有使用查证和重复技术 Verification /repeat
back techniques not used
□ 不适用 Not Applicable □ 不适用 Not Applicable 5-6
使用不适当的方法刺激生
产 Improper use of production
incentives
•初始培训不妥 inadequate initial training 8-3
工地和工作中隐患(危险)整改不力
inadequate correction of prior hazard/
incident
10-4
人机工程学设计欠妥 inadequate
ergonomic design
•使用计划不当 inadequate planning for use 12-7 材料存放超期 material shelf lift exceeded
•程序中无确认步骤 no check-off spaces
provided
15-
13
口信过长 Messages too long
5-7
监督暗中催促 Supervisor
implied haste
•无法判断是否合适上岗 inadequate
means to determine if qualified for job
8-4
不能明确鉴别工地和工作中危险隐患
inadequate identification of worksite /job
10-5
施工监察欠妥 inadequate
monitoring of construction
•超期服役 extension of service life 12-8
危险品不能正确鉴别 Improper
identification of hazardous materials
•不准确的步骤顺序 inaccurate sequence of
steps
15-
14
讲话干扰 Speech interference
5-8
雇员性急 Employee
perceived haste
7-4 没有提供培训 No training provided 8-5
不合适的变更管理系统 inadequate
management of change system
10-6
操作准备工作评估欠妥
inadequate assessment of operational
•装载不当 improper loading 12-9
使用不当或废弃材料处理 improper
salvage and /or waste disposal
•混乱模糊的指令 confusing instructions
15-
15
其它因素 Other
5-9 其它因素 Other
•没有认识到培训的必要性 need for
training not identified
8-6
事故报告调查机制不完善 inadequate
incident reporting/ investigation system
10-7
对最初操作监察不力 inadequate
monitoring of initial operation
•未经训练的人使用 use by untrained
people
12-
10
健康安全资料使用不当 Inadequate use of
safety and health data
•技术性错误 technical error /missing steps □ 不适用 Not Applicable
□ 不适用 Not Applicable
•培训记录不对或过期 training records
incorrect or out of data
8-7
安全会议不足或没有 inadequate or lack
of safety meetings
10-8
评估欠妥和文档变更管理欠妥
inadequate evaluation and /or
documentation of change
•使用意图错误 use for wrong purpose
12-
11
其它因素 Other •过多的说明 excessive references
•未经培训就使用新的操作方法 new
work methods introduced without training
8-8
安全业绩考核和评估不当inadequate
performance measurement& assessment
10-9 其它因素 Other 11-5
有关参考资料或文献资料不足
Inadequate reference materials or
□ 不适用 Not Applicable
•潜在的情形没有覆盖 potential situations not
covered
•故意不参加培训 decision made not to
train
8-9 其它因素 Other □ 不适用 Not Applicable 11-6
审核/检查/监视欠缺 Inadequate audit/
inspection / monitoring
14-4
PSP强化措施不力 Inadequate enforcement of
PSP
7-5 其它因素 Other □ 不适用 Not Applicable •无文件 no documentation •对工作缺乏监察 inadequate monitoring of
□ 不适用 Not Applicable
•未明确整改责任 no correction
responsibility assigned
•监督知识不足 inadequate supervisory
knowledge
•整改措施不落实 no accountability for
corrective action
•强化不充分 inadequate reinforcement
11-7 工作安排欠妥 Inadequate job placement •没有纠正不符合 non-compliance not
•没有确定合适的人选 appropriate
personnel not identified
14-5
PSP沟通传达不力 Inadequate communication
of PSP
•没有可用的合适人选 appropriate
personnel not available
•给工作组分发不完全 incomplete distribution
to work groups
•没有提供合适的人选 appropriate
personnel not provided
•培训整合不完善 incomplete integration with
training
11-8 其它因素 Other
•不妥的翻译 inadequate translation to
appropriate languages
□ 不适用 Not Applicable
•已过时的PSP仍在使用 Out of data revisions
still in use
14-6 其它因素 Other
□ 不适用 Not Applicable
•缺乏控制 controls less than adequate
•安置不妥 displays less than adequate
•标示不妥 labels less than adequate
•位置超出可及或视力范围 location out of reach or sight
•相矛盾的信息 conflicting information is presented
其它因素 Others
作业场所环境/布置 Work place Environment/ Layout
拥护或活动受制 Congestion or restricted motion
照明不适或光线太强 Inadequate or excessive illumination
通风不宜 Inadequate ventilation
无保护的高度 unprotected height
工作场所布局不妥 Inadequate work place layout幅射 Radiation
极湿 Temperature extremes
凌乱或石屑碎片 Clutter or debris
风暴或自然现象 Storms or acts of nature
地面或过道打滑 Slippery floors or walkways
其它因素 Other
工具使用不当 Improper use of tools
使用有缺陷设备(明知) Use of defective equipment (aware)
加载欠妥 Improper loading
走捷径 Shortcuts
其它因素 Others
工作暴露 Work Exposures to
明火和爆炸物品 Fire or explosion
噪音 Noise
带电系统 Energized electrical systems
除电力外能源系统 Energized system, other than electrical
保护装置、警示系统或安全装置失效 Disabled guards,
保护装置、警示系统、安全装置失效 Disabled guards,
其它因素 Other
集体违规 Violation by group
监督违规 Violation by supervisor
未经许可操作设备 Operation of equipment without authority
工作位置或姿态不正确 Improper position or posture for the task
超体能工作 Overexertion of physical capability
工作或运载速度不适宜 Work or motion at improper speed
吊装欠妥 Improper lifting 没有个人保护用品 Personal protective equipment not available
其它因素 Others
无思索地进行常规活动 Routine activity without thought
其它因素 Others
保护方法的使用 Use of Protective Methods工具或设备使用 Use of Tools or Equipment
使用有缺陷工具(明知) Use of defective tools (aware)
工具、设备和材料放置欠妥 Improper placement of tools,
设备操作速度欠妥 Operation of equipment at improper speed
对正在运行的设备进行维修 Servicing of equipment in operation
未作警告 Failure to warn
使用药物或酒精 Use of drugs or alcohol
遵守工作程序方面 Following Procedures
个人违规 Violation by individual 设备使用欠妥 Improper use of equipment 缺乏隐患存在意识 Lack of knowledge of Hazards present
未使用个人保护用品 Personal protective equipment not used
个人保护用品使用不正确 Improper use of proper personal
动力设备维修保养 Servicing of energized equipment
设备和材料未能固定 Equipment of materials not secured
个人保护用品不适宜 Inadequate warning systems
个人保护用品缺陷 Defective personal protective equipment
安全装置欠妥 Inadequate safety devices
安全装置有缺陷 Defective safety devices
其它因素 Others
决定欠妥或缺乏判断 Improper decision making or lack of judgment
注意力分散 Distracted by other concerns
忽视地面和周围环境 inattention to footing and surrounding
嬉闹 Horseplay
暴力行为 Acts of violence 警示系统不适 Inadequate warning systems
警示系统缺陷 Defective warning systems
工艺或设备隔离不妥 Inadequate iodation of process or equipment 化学危险品 Hazardous chemicals
行为类 Actions 条件类 Conditions
保护系统 Protective systems疏忽/缺乏安全意识 Inattention/ Lack of Awareness
护罩和保护性装置不够 Inadequate guards or protective devices
护罩或保护性装置有缺陷 Defective guards or protective devices
RCA Step 2: Identify Critical Factors
Identify Critical Cause Factors 识别事故关键起因
Analyze information 分析所收集的信息
Causal Factor Charting 重建起因事件链
管理体系要素 Managerment system
Document the type /Severity of event 记录事故的类型和严重程
Cover the who /what / when / where / how as know at the time 包括
所涉及的人、事件、时间、地点和目前的进展
Investigation team establishment 成立事故调查小组
机械危险物 Mechanical hazards
Preparing Investigation
人为因素 Job factors 工作因素 Job factors
调查准备 根源分析第1步:收集证据
RCA Step 1: Data Collection
根源分析第2步:找出关键起因
领导及职责
Leadership and Accountability
风险评估和管理
Risk Assessment and Management
人员、培训和行为
People, Training and Behaviors
与承包商和其它方合作
Working with Contractors and
others
装置设计和安装
Facilities Design and Construction
实施和运行
Implementation and Operation
变更管理
Management of change
信息和文档
Information and Documentation
客户和产品
Customers and Products
社区和相关方意识
Community and stakeholder Awareness
危机和应急管理
Crisis and Emergency Management
事故分析和预防
Incidents Analysis and Prevention
评估、保障和改进
Assessment Assurance &
Improvement
事故
For each identified critical factor, consider if any of the listed rort cause
categories apply. if 'yes', circle the specific root cause.
If none of the root causes in the category apply, then check the 'not
applicable' box at the bottom of the column.
针对每个关键起因,逐个分析所列的事故根源是否适用。
如果适用的话,选定具体的根源编号和说明。如果找不到
相应的根源起因,则可选定每栏下面的‘不适用’项。
损失 LOSS
People, property,
事故 INCIDENT
Contact with energy or substance
直接起因 IMMEDIATE CAUSES
Unsafe acts and conditions
系统原因 BASIC CAUSES
Inaderquate programme or comliance
缺乏控制 LACK OF CONTROL
Inadequate management system
引
发
C
A
U
S
A
T
IO
N
调
查
IN
V
E
S
T
A
G
A
T
IO
N
物证
parts
文件
Paper
位置
Position
人证
People
解决
方案
气瓶 现场处置方案 .pdf气瓶 现场处置方案 .doc见习基地管理方案.doc关于群访事件的化解方案建筑工地扬尘治理专项方案下载
Solution
BB BB BB
BB BB BB BB BB
BB BB
Cause
Analysis
May
1
May
2
Prepare Report
Share Key Learnings
Incident
Receive Alert Notification
Activate Team
Develop Team Plan
Analyze and Interpret
Identify Immediate &
System Cause(s)
Develop Proposals
for Corrective Actions
Implement Corrective
Actions & Follow-up
Secure Evidence
Critique Process for
Continuous Improvement
IncidentIncident
InvestigationInvestigation
Flow ChartFlow Chart
Amoco Corporation, 6/97
Pre-Planning
Team Selection
Collect Evidence
Research Additional
Evidence
Preparation PhasePreparation Phase
Implementation PhaseImplementation Phase
Research PhaseResearch Phase
Corrective PhaseCorrective Phase
Analysis PhaseAnalysis Phase
uu Set objectives.Set objectives.
uu Develop procedures.Develop procedures.
uu Select & train investigators.Select & train investigators.
uu Prepare investigator’s kit.Prepare investigator’s kit.
uu Execute notifications.Execute notifications.
uu Preserve evidence at scene.Preserve evidence at scene.
uu Interview witnesses.Interview witnesses.
uu Follow 4Ps technique.Follow 4Ps technique.
uu Initiate data mapping.Initiate data mapping.
uu Review documentation.Review documentation.
uu Conduct tests or re-creations.Conduct tests or re-creations.
uu Perform calculations.Perform calculations.
uu Complete critical factors chart.Complete critical factors chart.
uu Identify immediate causes.Identify immediate causes.
uu Identify system causes.Identify system causes.
uu Write report.Write report.
uu Develop proposals for correctiveDevelop proposals for corrective
action.action.
uu Share information and learnings.Share information and learnings.