CSC CLOUD USAGE INDEX
Copyright © 2011, CSC. All Rights Reserved. 1
Executive Summary
Now that cloud computing has arrived in scores of businesses and governments
worldwide, what do experienced cloud users have to say about why they chose
this solution — and about the business and IT benefits they’ve achieved? Where
have expectations been met, and where have results fallen short? What are users’
current attitudes toward cloud as a result of these experiences? And what details
of the global cloud environment emerge when cloud practices are analyzed
country by country?
Independent research firm TNS surveyed more than 3,500 cloud computing users
in eight countries around the world to find answers to these and other timely
questions. The survey focused on capturing user information about outcomes and
experiences rather than predictions and intentions. While much remains to be
discovered about how cloud can transform enterprises, the findings of the CSC-
commissioned Cloud Usage Index are nonetheless informative — and often
surprising. Among the key findings:
• What drives the shift to cloud? Although requirements for business agility
and cost savings certainly factor in, neither is the single most important driver
for cloud adoption. Overturning conventional wisdom, one-third of
respondents cite their need to better connect employees who use a multitude
of computing devices as the number one reason they adopt cloud. Seventeen
percent cite accelerating the speed of business, while 10 percent say cutting
costs is the top reason for cloud adoption.
• Does cloud deliver cost savings? The answer is a definite “yes,” with 82
percent of respondents saying they saved money on their most recent cloud
project. But there’s more to the story: savings have been relatively small, with
35 percent of U.S. organizations, for example, reporting payback of less than
$20,000.
• How quickly do organizations benefit? In terms of overall IT performance,
an overwhelming 93 percent of respondents say cloud improved their data
center efficiency/utilization or another measure. And 80 percent see
improvements like these within six months of moving to the cloud.
The CSC Cloud Usage Index also gathered up-to-date statistical information about
cloud and green IT, the cloud successes and challenges of small businesses,
whether organizations prepare employees to make the shift to cloud and how
cloud practices vary by country, among other areas of interest to stakeholders who
design, provide or purchase cloud computing services.
TABLE OF CONTENTS
Executive Summary .................... 1
Survey Method ............................ 2
Key Findings: Full Survey .......... 3
Statistics by Country ................... 5
Australia ................................. 5
Brazil ...................................... 5
France.................................... 5
Germany ................................ 6
Japan ..................................... 6
Singapore .............................. 6
United Kingdom...................... 7
United States ......................... 7
CSC CLOUD USAGE INDEX: EXECUTIVE SUMMARY
2
1. SURVEY METHOD
Independent research company TNS conducted the survey, which was
commissioned by CSC, a global IT services provider. Survey method highlights
include:
• A total of 3,645 cloud computing users were surveyed in eight countries: the
United States, the United Kingdom, France, Germany, Brazil, Australia, Japan
and Singapore.
• All survey respondents had experience implementing cloud computing within
their organizations.
• Small, medium and large private and public sector organizations were
represented evenly.
• The survey’s 18 questions focused on eliciting information about the attitudes
technology decision makers hold toward cloud computing, and about their
recent experiences with cloud implementations.
• For the purposes of this survey, cloud computing was defined as follows:
Cloud computing is a general term for anything that
involves delivering hosted services over the Internet.
Cloud computing promotes convenient, easy access
and rapid provision with minimal management or
service provider interaction. Its five essential
characteristics are: (1) on-demand self-service, (2)
broad network access, (3) resource pooling, (4) rapid
elasticity and (5) measured service.
• Interviews were conducted between October 2011 and November 2011.
All of the more than
3,500 survey
respondents had
experience
implementing cloud
computing within their
organizations.
CSC CLOUD USAGE INDEX: SURVEY METHOD
3
2. KEY FINDINGS: FULL SURVEY
Conducted by independent research firm TNS, the CSC-funded Cloud Usage
Index gathered responses from 3,645 cloud computing users working for small,
medium and large businesses and government agencies in the United States, the
United Kingdom, France, Germany, Brazil, Australia, Japan and Singapore.
Overall, the findings give a clearer sense of cloud’s present and future by
encapsulating what well-informed IT professionals say about their recent, real-
world experiences with this on-demand service.
Cloud-Adoption Drivers: Connecting Employees Through Multiple Devices
Business agility and cost savings are often featured in analyses of cloud benefits.
So it’s not surprising that 21 percent of respondents cite speed of business and 17
percent cite cost-cutting as the most important factors in their move to the cloud.
But these drivers are not as important as a desire to connect employees through
the multitude of computing devices in use today: 33 percent say this factor is the
top reason they chose cloud. In the United States, this trend among small
businesses is especially pronounced, with nearly half (46 percent) citing
information access as most important, while just 10 percent cite cost reduction.
Accelerated Results: Upgrading IT Performance
The survey indicates that nearly all organizations boost improvements in IT
performance following cloud adoption, with 93 percent of all organizations
reporting at least one area of IT improvement. Among the most common
improvements, 52 percent of users report increased data center efficiency and
utilization, while 47 percent witness lower operating costs post cloud adoption.
And these benefits arrive quickly as 48 percent of organizations see benefits within
6 months. Overall, more than 80 percent of respondents see gains within 6
months.
Cost Savings: Reducing IT Costs — Modestly
Eighty-two percent of all organizations cut costs with their latest cloud projects.
That includes an impressive 92 percent of Brazilian organizations and 70 percent
of Australian organizations. However, cost reductions are modest. Thirty-five
percent of all organizations save less than $20,000. In addition, 23 percent of all
U.S. organizations and 45 percent of U.S. organizations with fewer than 50
employees report no savings.
Workforce Strategies: Preparing Employees for the Cloud
Employee preparation in advance of cloud implementation varies. U.S. and
Australian organizations lag somewhat in preparing employees for cloud adoption
with 80 percent and 81 percent of companies, respectively, providing information
or training, while 97 percent of Brazilian organizations prepare their employees.
33% of survey
respondents cited
accessibility to
information through
multiple devices as the
most important reason
for their decision to
adopt cloud computing.
CSC CLOUD USAGE INDEX: KEY FINDINGS
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Another workforce finding is that few organizations downsize IT after cloud
adoption. In fact, only 14 percent of companies downsize their IT departments
after adopting cloud while 20 percent of organizations hire more cloud experts.
Emerging Areas: Tracking Sustainability, Government Clouds
Among the ways cloud affects the enterprise is in sustainability, and the survey
indicates that cloud computing clearly gives organizations a green boost. In fact,
64 percent of organizations say that adopting cloud has helped them reduce waste
and lower energy consumption. Another strengthening trend relates to government
cloud adoption. Forty-eight percent of U.S. government agencies moved at least
one workflow to the cloud following the new requirement that U.S. federal
agencies adopt a “cloud-first” policy.
Future Outlook: Committing to Cloud for the Long Term
Businesses are in the cloud for the long term, with 65 percent of organizations
choosing cloud subscriptions lasting 1 year or more. As cloud matures, small
businesses are facing less workforce resistance to cloud adoption than companies
of other sizes; 74 percent of small businesses say no one in their company
resisted the move to the cloud.
48% of U.S.
government agencies
moved at least one
workflow to the cloud
following the new
requirement that U.S.
federal agencies adopt
a “cloud-first” policy.
CSC CLOUD USAGE INDEX: KEY FINDINGS
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3. STATISTICS BY COUNTRY
The CSC Cloud Usage Index gathered country-specific data across four basic
themes: (1) the top reasons why organizations adopted cloud; (2) the most
common business and IT benefits achieved, such as cost savings and data center
improvements; (3) barriers to cloud adoption including resistance within
organizations; and (4) buying habits including length of subscription.
Respondents were also asked to provide information about areas such as
sustainability, security and their use of training to prepare employees for the shift
to the cloud.
In the following subsections, we present this data for each of the eight countries
surveyed: Australia, Brazil, France, Germany, Japan, Singapore, the United
Kingdom and the United States.
Australia
For respondents in Australia, access from multiple computing devices is the key
reason for corporate cloud adoption, with 41 percent of organizations adopting
cloud to enable access to information from any device. Businesses reported
limited resistance to cloud adoption, as 56 percent of organizations say that no
one in the company resisted the move to the cloud. And 71 percent of
organizations bought subscriptions for cloud services for 1 year or more.
In terms of benefits, 88 percent of Australian organizations see improvement in
their IT departments since adoption of cloud, and 82 percent see benefits in 6
months. However, the cost savings of cloud are not as high as expected; 64
percent of organizations say they save under $20,000 or nothing at all after their
last cloud adoption project. In particular, cloud computing is not helping small
businesses save money, as 95 percent save less than $20,000 or nothing at all. In
fact, 48 percent of small businesses say they saved no money.
Eighty-one percent of organizations say they prepared their employees for cloud
computing. Seventy-three percent hire more experts, create new positions or say
that existing IT staff are more productive since moving to the cloud. In the area of
security, 64 percent of organizations say their concerns about data security have
not changed since adopting cloud.
Brazil
Cloud brokers are popular in Brazil, with one in three medium-to-large-sized
businesses using cloud brokers. Meanwhile, nearly two-thirds of all Brazilian
organizations face some internal resistance to cloud migration. Among
stakeholders, senior government staff are the most likely to resist cloud migration.
When it comes to tapping the advantages of cloud, large Brazilian organizations
realize benefits most quickly. After cloud adoption, the top IT benefits among
Brazilian organizations are (1) lower operating costs, (2) increased data center
efficiency and (3) waste reduction. Currently, three-quarters of Brazilian
organizations using cloud computing will buy more cloud. Nearly all prepare
employees for cloud migration, with 97 percent holding training, increasing help
desk support or establishing beta testers.
France
Being able to access information from any device is more important to France’s
small businesses (57 percent) than large businesses (36 percent), while cutting
costs (22 percent) is more important to large businesses than small (13 percent).
When it comes to realizing those cost savings, almost half (49 percent) of French
organizations say their total cost of delivering enterprise services declines with
cloud. And they cite increased data center efficiency and utilization as the area of
greatest improvement.
88% of Australian
companies see
improvement in their
IT departments
since adoption of
cloud.
CSC CLOUD USAGE INDEX: STATISTICS BY COUNTRY
6
In comparison with other countries, in France the CIO and CEO present the most
resistance in moving to the cloud. In the United States, for example, only 8 percent
of users meet resistance from the CIO, but 15 percent do in France. French
organizations meet more resistance to adopting cloud from senior staff (50
percent) than management (19 percent). Twenty-nine percent of French
organizations buy their clouds through a spotcloud provider. Mid-sized companies
are the most likely to get a one week subscription to the cloud (27 percent)
compared with large (7 percent) and small (3 percent) businesses.
A strong majority (67 percent) of French organizations are more likely to buy cloud
again based on their last cloud experience. Forty-four percent of French
organizations increase desk support to help prepare their organization’s
employees for cloud computing, and over half (56 percent) of French organizations
hold cloud trainings for their employees.
Germany
Half of Germany’s small businesses cite being able to access information from any
device as the number one reason for adopting cloud (versus only 28 percent of
large businesses). Eighteen percent of German organizations cite having
employees work together more as the most important reason (the highest out of all
the countries — only 2 percent of U.S. companies, for example, cited this as the
most important).
More than half (51 percent) of Germany’s small businesses see benefits
immediately after adopting cloud compared with large businesses (24 percent). In
Germany, as in France, the CIO and CEO present the most resistance to moving
to the cloud, with 16 percent in Germany meeting CIO resistance. Half of German
organizations buy their cloud through a services vendor. German organizations
cite having comprehensive end-to-end offerings as the biggest factor for choosing
a cloud provider. For small businesses (21 percent), existing relationships have a
bigger impact on choosing a cloud provider than for large businesses (8 percent).
Japan
Seventy-seven percent of Japanese organizations begin to see the benefits of
moving to the cloud within 6 months. Fifty-three percent report a lower operating
cost post cloud adoption, and 89 percent say their total cost of delivering
enterprise services decreased or stayed the same.
Cloud computing helps organizations in Japan become more sustainable, with 84
percent of companies saying cloud has reduced waste and energy consumption.
In Japan there is little resistance to cloud adoption, as 62 percent of organizations
say that no one in the company resisted the move to the cloud. Sixty-three percent
say their concerns about data security have not changed since adopting cloud.
And many organizations are using cloud services for shorter-term projects, with 38
percent purchasing cloud service subscriptions for 1 week or less.
Singapore
Device pervasiveness drives cloud adoption in Singapore, with 30 percent of
organizations implementing cloud to enable access to information from any device.
Eighty percent of organizations begin to see the benefits of moving to the cloud
within 6 months. Among the top benefits, 65 percent of organizations see
increased data center efficiency and utilization, and 50 percent see the total cost
of delivering enterprise services go down. In the area of sustainability, 80 percent
of organizations say that adopting cloud has helped them reduce waste and
energy consumption.
Among Singapore’s public-sector organizations, IT departments resist cloud
adoption more than other stakeholders. With respect to security, 47 percent of
84% of Japanese
companies say
cloud has reduced
waste and energy
consumption.
CSC CLOUD USAGE INDEX: STATISTICS BY COUNTRY
7
companies that implemented cloud say they are more concerned about data
security since adoption.
United Kingdom
Over half (54 percent) of small businesses cite information access from multiple
devices as a leading factor in moving to the cloud. UK organizations overall are
happy with their current cloud experience; 34 percent say their service provider
has met all of their expectations while 40 percent say their performance is exactly
what they expected. Eighty-two percent of UK organizations see benefits from the
cloud in under 6 months; 38 percent see benefits immediately. Almost half (49
percent) cite increased data center efficiency and utilization as the number one
benefit from adopting cloud. However, 63 percent of small businesses say their
total cost of delivering enterprise services stayed the same after implementing
cloud services.
Forty percent of small businesses buy cloud through a services vendor. When
choosing a cloud provider, the reputation of the vendor (18 percent) is more
important than security guarantees (14 percent). For small businesses in the UK,
the reputation of the vendor (25 percent) is more important than cost (18 percent).
Eighty-eight percent of UK organizations have a cloud subscription length that
lasts 1 month or more; 40 percent of these have subscriptions lasting more than 1
year.
United States
Nearly half of small businesses cite information access from multiple devices as
the leading factor in the move to cloud computing. Almost all U.S. organizations
reap some benefits from cloud migration. And 90 percent of U.S. organizations
experience IT improvement post cloud. However, cost savings were not as
extensively realized. In fact, nearly a quarter of U.S. organizations don’t find any
cloud savings.
Price and security guarantees are leading factors in selecting a cloud provider,
and location of cloud data is unimportant to nearly all. Currently, half of U.S.
government agencies are in the cloud. Among small businesses that have moved
to the cloud, 40 percent did so without any employee preparation.
88% of UK
companies have a
cloud subscription
length that lasts 1
month or more; 40%
of these have
subscriptions lasting
more than 1 year.
CSC CLOUD USAGE INDEX: STATISTICS BY COUNTRY
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