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埃森哲-下一代数据中心运维规划方案nullNGDC Showcase - Solution ArchitectureCopyright © 2009 Accenture All Rights Reserved.NGDC Showcase - Solution ArchitectureIntroduction to the NGDCv3 Services Stack*Copyright © 2009 Accenture All Rights Reserved.Introduction to the NGDCv3 Services StackFoc...

埃森哲-下一代数据中心运维规划方案
nullNGDC Showcase - Solution ArchitectureCopyright © 2009 Accenture All Rights Reserved.NGDC Showcase - Solution ArchitectureIntroduction to the NGDCv3 Services Stack*Copyright © 2009 Accenture All Rights Reserved.Introduction to the NGDCv3 Services StackFocuses on both the Technology and Operations stacks to provide a “top down” Service Oriented Infrastructure Physical EnvironmentITIL based framework for Infrastructure ServicesITSM Business Services IT ProcessesApplication Mgmt Infrastructure Services Application Services Sec MgmtSecurity ServicesPooled & Virtualized ResourcesShared Aggregated Bladed GRIDInfrastructure ComponentsServer Storage Network SecurityBackup & Archive Infrastructure Services Platform ServicesProvisioning ServicesGRID ServicesStorage ServicesDR & BCP ServicesOperations MgmtInfra MgmtIntegration ServicesBroker MiddlewareWeb Services Ent Service Bus EAISOABatchNGDC v3 Services StackClient / ServerBIERP & CRMWeb & PortalITILv3 extends the Service Management framework to include Service Strategy and Service Lifecycle componentsGreen IT considerations drive the NGDC facilities Application Cloud: “Software as a Service” delivers business services from beyond the firewall Infrastructure Cloud: “Platform as a Service” provides virtualized infrastructure to the NGDC from beyond the firewallService Oriented InfrastructurePaaS Services CloudGRID appsSaaSInfra CloudApp CloudEnablement, integration and seamless operation of Infrastructure as a Service. Managed by BSM layer which is oriented to business outcomes.The NGDC Reference Architecture Model*Copyright © 2009 Accenture All Rights Reserved.The NGDC Reference Architecture ModelSANNASBackupSTORAGEPredictive OperationsWindowsLinuxUNIXPLATFORMOrchestration & ProvisioningMetering & BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveRed zoneYellow zoneGreen zoneStorage NetNETWORKNETWORKSystem ZRules & Requests The Service Catalogue and Policy Rules define how business applications can and must use the technical infrastructure (e.g. SLA). Work Requests are new requests for infrastructure services. DC model contains a logical view of the entire data center.Orchestration Engine Execute automated workflows to assign and deploy technical infrastructure in response to the policy rules, work requests and real time inputs.Metering & Billing Infrastructure usage and SLAs are processed to create bills/invoices.Predictive Operations Infrastructure usage metrics, alerts and alarms are processed by the Predictive Operations monitor and change requests returned to the Orchestration Engine for action through balancing the requests with policy rules for the IT service and incoming work requests.IT Automation Requests Infrastructure components are assigned to specific work requests.Monitoring Outputs The deployment and usage metrics, alerts and alarms are captured and passed to the Predictive Operations monitor.Business Service Management (BSM)Configuration Management Database (CMDB)Business Service Management (BSM) Business Service Management enables “service orientated infrastructure” (SOI) and allows IT to be managed from the perspective of the business.Configuration Management Database (CMDB) The CMDB contains all of the IT organization’s key parts (Configuration Items), their attributes and their inter-relationshipsVirtualizationVirtualizationPolicy RulesDC ModelRequestsService CatalogueDMZsThe Architecture Blueprint for the NGDC NGDC Solution Architecture BMC Mapping*Copyright © 2009 Accenture All Rights Reserved.NGDC Solution Architecture BMC MappingSANNASBackupSTORAGEWindowsLinuxUNIXPLATFORMOrchestration & ProvisioningMetering & BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveSecretRestrictedCommercialUnclassifiedRaw InternetNETWORKNETWORKBMC Remedy IT Service Request MgmtPredictive Operations Infrastructure Mgmt / Technical OperationsIT Service Level MgmtAvailability / Capacity MgmtService DeskIT Asset MgmtBusiness Service MgmtConfiguration Management / CMDBService CatalogPolicy RulesWork RequestsDC ModelBMC Service Level ManagementAtrium OrchestratorBMC Atrium CMDBBMC Remedy Asset ManagementBMC Remedy Service DeskBMC Service Level ManagementBMC Performance ManagerBMC Remedy IT Service Management SuiteBMC Performance AssuranceBladeLogicnull*Copyright © 2009 Accenture All Rights Reserved.BMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Service DeskBMC Configuration Manager/ BMC Atrium CMDB Enterprise ManagerBMC Service Impact ManagerBMC Service Level ManagementBMC Service Impact ManagerBMC Event ManagerBMC Remedy IT Service Management SuiteBMC Performance AnalyzerBMC Remedy IT Service Management SuiteBMC ProactiveNet AnalyticsBMC Performance ManagerBMC Configuration Manager / BMC Atrium CMDB Enterprise Manager BMC Patrol Enterprise Manager BMC Remedy Asset ManagementBMC Topology DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NGDC Framework Mappingnull*Copyright © 2009 Accenture All Rights Reserved.BMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Service DeskBMC Configuration Manager/ BMC Atrium CMDB Enterprise ManagerBMC Service Impact ManagerBMC Service Level ManagementBMC Service Impact ManagerBMC Event ManagerBMC Remedy IT Service Management SuiteBMC Performance AnalyzerBMC Remedy IT Service Management SuiteBMC ProactiveNet AnalyticsBMC Performance ManagerBMC Configuration Manager / BMC Atrium CMDB Enterprise Manager BMC Patrol Enterprise Manager BMC Remedy Asset ManagementBMC Topology DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NGDC Framework MappingnullContents*Copyright © 2009 Accenture All Rights Reserved.ContentsNGDC Introduction Functional Specification – Business Scenarios Solution Architecture Overview POC Walkthrough Client CredentialsPOC Functional Requirements*Copyright © 2009 Accenture All Rights Reserved.POC Functional RequirementsFS-001 – Basic application server provisioning FS-002 – Basic Application server De-provisioning FS-003 – Basic Server Modification FS-004 – Service Creation and Management FS-005 – Maintain service through a Platform Failure FS-006 – Maintain Service through SLA BreachFS-007 – Service/Server Archival FS-008 – Short Term Service Request FS-009 – Manage ‘Scientific Compute Grid’ Capacity FS-010 – Single Point of Management and Control FS-011- Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC visionPOC Functional Requirements- Grouping*Copyright © 2009 Accenture All Rights Reserved.POC Functional Requirements- GroupingFS-001 – Basic application server provisioning FS-002 – Basic Application server De-provisioning FS-003 – Basic Server Modification FS-004 – Service Creation and Management FS-005 – Maintain service through a Platform Failure FS-006 – Maintain Service through SLA BreachFS-007 – Service/Server Archival FS-008 – Short Term Service Request FS-009 – Manage ‘Scientific Compute Grid’ Capacity FS-010 – Single Point of Management and Control FS-011- Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC visionNot part of Phase 1BMC Product DescriptionsBMC Product Descriptions BMC Service Request Manager (SRM) BMC Service Request Management (SRM) allows IT to define offered services, publish those services in a Service Catalog and automate the fulfillment of those services for their end-users. BMC Remedy IT Service Management (ITSM) The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient. With BMC, you gain business transparency, visibility, and control across all of service support with one solution. BMC Atrium Core (AC) BMC Atrium Core activates Business Service Management (BSM) by providing a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single, federated configuration management database (CMDB), business service model, and common views that provide business relevant views into IT management. BMC BladeLogic Operations Manager (BLOM) The BMC BladeLogic Operations Manager is a leading platform for the management, control and enforcement of configuration changes in the data center. It consists of three modules that address the three most pressing needs in the data center: Configuration, Compliance, and Virtualization. BMC Atrium Orchestrator (AO) BMC Atrium Orchestrator enables IT Operations organizations to automate routine, labor-intensive, error-prone tasks, leveraging systems, applications and tools across silos in the operations environment, from trouble ticketing, fault management, performance monitoring, virtualization management, CMDB, and more. . *Copyright © 2009 Accenture All Rights Reserved.BMC Product Descriptions, cont’dBMC Product Descriptions, cont’d BMC Event and Impact Management (BEIM) BMC Event and Impact Management delivers consolidated, automated event management, with event prioritization according to business context. BMC Performance Manager (BPM) BMC Performance Management proactively manages the availability and performance of your distributed systems environment, including your network and a broad range of applications, databases, and operating systems, as well as synthetic and real transaction response times. BMC Service Level Management (SLM) With BMC Service Level Management (SLM), IT can manage the entire range of service level agreement (SLA), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered. BMC Dashboards (Dash) BMC Dashboards for BSM enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass. BMC Analytics for BSM (BO) BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk, BMC Remedy Asset Management, and BMC Atrium CMDB*Copyright © 2009 Accenture All Rights Reserved.BMC Product MappingsBMC Product Mappings*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-001: Basic Application Server Provisioning*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-001: Basic Application Server ProvisioningFunctionParametersProvision of a new application/server platform according to the selections made from Service Catalog. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters provided. The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage). Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.Target Network: [Restricted¦Unrestricted¦etc…] Platform Tier: [Choice] OS: [Windows 2003 EE¦ Linux] Storage Volume & Tier: xGB, SAN or NAS, if to archiveProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the service From the Platform Tier choice determine which Platform to create the service from (i.e. Hp/Dell/IBM Blade; VMware; eGenera From the Storage parameter determine which storage tier to provision from Create the necessary provisioning requests – either directly to the “bare-metal” or via a message-broker/interface to a specific provisioning tool Deliver application server Return neccesary meta-data to the authorised requesterProvide platform from the pool Provision the requested operating system onto the platform Basic operating system configuration completed: administrator accounts, network configurations specific to the VLAN, etc Provide storage from the storage pool according to tier Update data archiving polices Add server to data backup service the relevant backup/recovery policy Ensure new application server is monitored by Operations Re-evaluate capacity across the server to identify any limits being reached Update the client’s Service List to ensure billing records are accurate Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator BMC ProductsFS-001*Copyright © 2009 Accenture All Rights Reserved.FS-001Key Functional Specifications include Provision of a new application/server platform according to the selections made from Service Catalogue. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters provided. The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage). Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully. Functional Requirement – FS-002: Basic Application Server De-provisioning*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-002: Basic Application Server De-provisioningFunctionParametersDeprovision an application server in a secure manner and return the components to the resource pools. Data should be backed up. Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fullyApplication Server Name: [Name]Provisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the service Validate the request and action any due-diligence (e.g. determine if in use; provide a ‘cooling off period) Determine the infrastructure components being used and construct the necessary provisioning requestsMark as “Out of Service” Move to Quarantine VLANS and “clean” accordingly Deprovision the platform configuration Return capacity to the pool of available resource Backup data and mark as archival “Wipe” data and return storage to the pool Remove server from active monitoring Re-evaluate capacity across the infrasturcture Update the client’s Service List to ensure billing records are accurate Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator BMC ProductsFS-002*Copyright © 2009 Accenture All Rights Reserved.FS-002Key Functional Specifications Include De-provision an application server in a secure manner and return the components to the resource pools. Data should be backed up. Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully Functional Requirement – FS-003: Basic Server Modification*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-003: Basic Server ModificationFunctionParametersAllow an authorised requester to change tiers of service. The changes allowed will be dependant on the current service class/tierService Item(s) Old Service Level/Tier New Service Level/TierProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end change Validate the change request and action any due diligence Determine the affected infrastructure components and created the necessary provisioning requests For VMware this will provide for changes to virtual CPU and allocated memory For Blades – move operating system to higher/lower class of server Move operating system between physical and virtual infrastructureIncrease/decrease storage allocated Move storage allocation: SAN to NAS and vice versa Change data archiving policies Update monitoring accordingly Update client billing records to reflect new tariff Service Request Mgmnt 7.5 ITSM Suite 7.5 Atrium Core 7.5 BladeLogic Operations Mngr BMC Atrium Orchestrator BMC ProductsFS-003*Copyright © 2009 Accenture All Rights Reserved.FS-003Key Functional Specifications include Ability to modify a servers characteristics after deployment based on business or computing needs Increase utilization of available resources through improved allocation based on centrally managed infrastructure Ability to change service tier level in response to business requirements relating to that server Immediate update of billing instruction based on requested server changes Functional Requirement – FS-004: Service Creation and Management*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-004: Service Creation and ManagementFunctionParametersAllow a “Service” to be created from one or more application servers and define availability and performance characteristics.Service Name Service Servers: [List of application servers] Availability: [High| Standard] Guarantee Performance: [Yes | No]Provisioning OrchestrationServer PlatformStoragePredictive OperationsCreate Service in the CMDB Orchestrate required provisioning request for clustering of operating system, application or databaseAction requests for clustering of Operating system and/or application and/or databaseNoneCreate necessary monitoring rules/alerts Update client billing records BMC Event and Impact Mgmnt Atrium Core 7.5 BMC Atrium Orchestrator BMC Performance MngerBMC ProductsFS-004*Copyright © 2009 Accenture All Rights Reserved.FS-004Key Functional Specifications Include Allow a ‘Service’ to be created from one or more application servers and define availability and performance characteristics Functional Requirement – FS-005: Maintain Service Through a Platform Failure*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-005: Maintain Service Through a Platform FailureFunctionParametersPredictive Operations will detect a platform failure and, depending on the services availability class, will either: for ‘Standard’ availability, raise a trouble ticket to have the outage dealt with manually For ‘High’ availablity, provide alternate platform for hosting of the application and action automaticallyAlert received that Platform in the Service has failedProvisioning OrchestrationServer PlatformStoragePredictive OperationsDetermine action to take dependent on Availablity class of the Service: “Standard” should raise a trouble ticket; “High” should initiate automatic repositioning Determine the platform components needed Create & orchestrate the necessary provisioning requestsProvide new platform from pool and configure accordingly Move operating system workload Isolate / take offline failed platform if possible/requiredReallocate storage to new platform pool Validate data integrity Perform restore if requiredIdentify the platform failure and create alert for Orchestration Update client billing records BMC Event and Impact Mgmnt Atrium Core 7.5 ITSM Suite 7.5 BMC Atrium Orchestrator BMC Performance Mngr BladeLogic Operations MngrBMC ProductsFS-005*Copyright © 2009 Accenture All Rights Reserved.FS-005Key Functional Specifications include For a standard availability outage a such as a basic application server outage in development, the infrastructure service is immediately aware and a manual ticket is raised Solution path is followed in accordance with remedy instructions until service is restored FS-005 – (cntd)*Copyright © 2009 Accenture All Rights Reserved.FS-005 – (cntd)Key Functional Specifications Include For a high available service outage such as a server failure, the infrastructure is again
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