nullNGDC Showcase - Solution ArchitectureCopyright © 2009 Accenture All Rights Reserved.NGDC Showcase - Solution ArchitectureIntroduction to the NGDCv3 Services Stack*Copyright © 2009 Accenture All Rights Reserved.Introduction to the NGDCv3 Services StackFocuses on both the Technology and Operations stacks to provide a “top down” Service Oriented Infrastructure Physical EnvironmentITIL based framework for Infrastructure ServicesITSM Business Services IT ProcessesApplication Mgmt Infrastructure Services
Application Services Sec MgmtSecurity ServicesPooled & Virtualized ResourcesShared Aggregated Bladed GRIDInfrastructure ComponentsServer Storage Network SecurityBackup & Archive Infrastructure Services Platform ServicesProvisioning ServicesGRID ServicesStorage ServicesDR & BCP ServicesOperations MgmtInfra MgmtIntegration ServicesBroker MiddlewareWeb Services Ent Service Bus EAISOABatchNGDC v3 Services StackClient / ServerBIERP & CRMWeb & PortalITILv3 extends the Service Management framework to include Service Strategy and Service Lifecycle componentsGreen IT considerations drive the NGDC facilities Application Cloud: “Software as a Service” delivers business services from beyond the firewall Infrastructure Cloud: “Platform as a Service” provides virtualized infrastructure to the NGDC from beyond the firewallService Oriented InfrastructurePaaS Services CloudGRID appsSaaSInfra CloudApp CloudEnablement, integration and seamless operation of Infrastructure as a Service.
Managed by BSM layer which is oriented to business outcomes.The NGDC Reference Architecture Model*Copyright © 2009 Accenture All Rights Reserved.The NGDC Reference Architecture ModelSANNASBackupSTORAGEPredictive
OperationsWindowsLinuxUNIXPLATFORMOrchestration
&
ProvisioningMetering
& BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveRed zoneYellow zoneGreen zoneStorage NetNETWORKNETWORKSystem ZRules & Requests
The Service Catalogue and Policy Rules define how business applications can and must use the technical infrastructure (e.g. SLA).
Work Requests are new requests for infrastructure services.
DC model contains a logical view of the entire data center.Orchestration Engine
Execute automated workflows to assign and deploy technical infrastructure in response to the policy rules, work requests and real time inputs.Metering & Billing
Infrastructure usage and SLAs are processed to create bills/invoices.Predictive Operations
Infrastructure usage metrics, alerts and alarms are processed by the Predictive Operations monitor and change requests returned to the Orchestration Engine for action through balancing the requests with policy rules for the IT service and incoming work requests.IT Automation Requests
Infrastructure components are assigned to specific work requests.Monitoring Outputs
The deployment and usage metrics, alerts and alarms are captured and passed to the Predictive Operations monitor.Business Service Management (BSM)Configuration Management Database (CMDB)Business Service Management (BSM)
Business Service Management enables “service orientated infrastructure” (SOI) and allows IT to be managed from the perspective of the business.Configuration Management Database (CMDB)
The CMDB contains all of the IT organization’s key parts (Configuration Items), their attributes and their inter-relationshipsVirtualizationVirtualizationPolicy RulesDC ModelRequestsService CatalogueDMZsThe Architecture Blueprint for the NGDC NGDC Solution Architecture
BMC Mapping*Copyright © 2009 Accenture All Rights Reserved.NGDC Solution Architecture
BMC MappingSANNASBackupSTORAGEWindowsLinuxUNIXPLATFORMOrchestration
&
ProvisioningMetering
& BillingWorkload Requests and ProvisioningShared Technical InfrastructureOperations ManagementArchiveSecretRestrictedCommercialUnclassifiedRaw InternetNETWORKNETWORKBMC Remedy
IT Service
Request MgmtPredictive
Operations Infrastructure Mgmt /
Technical OperationsIT Service
Level MgmtAvailability /
Capacity MgmtService DeskIT Asset MgmtBusiness Service MgmtConfiguration Management / CMDBService
CatalogPolicy RulesWork RequestsDC ModelBMC Service
Level
ManagementAtrium
OrchestratorBMC Atrium
CMDBBMC Remedy
Asset
ManagementBMC Remedy
Service DeskBMC Service
Level
ManagementBMC Performance
ManagerBMC Remedy IT
Service Management
SuiteBMC Performance
AssuranceBladeLogicnull*Copyright © 2009 Accenture All Rights Reserved.BMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Service DeskBMC Configuration Manager/ BMC Atrium CMDB Enterprise ManagerBMC Service
Impact ManagerBMC Service Level ManagementBMC Service Impact ManagerBMC Event ManagerBMC Remedy IT Service
Management SuiteBMC Performance AnalyzerBMC Remedy IT Service
Management SuiteBMC ProactiveNet AnalyticsBMC Performance ManagerBMC Configuration
Manager / BMC Atrium CMDB
Enterprise Manager
BMC Patrol Enterprise
Manager
BMC Remedy
Asset
ManagementBMC Topology
DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NGDC Framework Mappingnull*Copyright © 2009 Accenture All Rights Reserved.BMC Analytics for BSMBMC Service Level ManagementBMC Discovery for Business ProcessesBMC Remedy Service DeskBMC Configuration Manager/ BMC Atrium CMDB Enterprise ManagerBMC Service
Impact ManagerBMC Service Level ManagementBMC Service Impact ManagerBMC Event ManagerBMC Remedy IT Service
Management SuiteBMC Performance AnalyzerBMC Remedy IT Service
Management SuiteBMC ProactiveNet AnalyticsBMC Performance ManagerBMC Configuration
Manager / BMC Atrium CMDB
Enterprise Manager
BMC Patrol Enterprise
Manager
BMC Remedy
Asset
ManagementBMC Topology
DiscoveryBMC Patrol Reporting for NetworksBMC Performance AnalyzerBMC Identity DiscoveryBMC Backup and Recovery Solution for IMSBMC Remedy Change ManagerBMC NGDC Framework MappingnullContents*Copyright © 2009 Accenture All Rights Reserved.ContentsNGDC Introduction
Functional Specification – Business Scenarios
Solution Architecture Overview
POC Walkthrough
Client CredentialsPOC Functional Requirements*Copyright © 2009 Accenture All Rights Reserved.POC Functional RequirementsFS-001 – Basic application server provisioning
FS-002 – Basic Application server De-provisioning
FS-003 – Basic Server Modification
FS-004 – Service Creation and Management
FS-005 – Maintain service through a Platform Failure
FS-006 – Maintain Service through SLA BreachFS-007 – Service/Server Archival
FS-008 – Short Term Service Request
FS-009 – Manage ‘Scientific Compute Grid’ Capacity
FS-010 – Single Point of Management and Control
FS-011- Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC visionPOC Functional Requirements- Grouping*Copyright © 2009 Accenture All Rights Reserved.POC Functional Requirements- GroupingFS-001 – Basic application server provisioning
FS-002 – Basic Application server De-provisioning
FS-003 – Basic Server Modification
FS-004 – Service Creation and Management
FS-005 – Maintain service through a Platform Failure
FS-006 – Maintain Service through SLA BreachFS-007 – Service/Server Archival
FS-008 – Short Term Service Request
FS-009 – Manage ‘Scientific Compute Grid’ Capacity
FS-010 – Single Point of Management and Control
FS-011- Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC visionNot part of Phase 1BMC Product DescriptionsBMC Product Descriptions
BMC Service Request Manager (SRM)
BMC Service Request Management (SRM) allows IT to define offered services, publish those services in a Service Catalog and automate the fulfillment of those services for their end-users.
BMC Remedy IT Service Management (ITSM)
The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient. With BMC, you gain business transparency, visibility, and control across all of service support with one solution.
BMC Atrium Core (AC)
BMC Atrium Core activates Business Service Management (BSM) by providing a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single, federated configuration management database (CMDB), business service model, and common views that provide business relevant views into IT management.
BMC BladeLogic Operations Manager (BLOM)
The BMC BladeLogic Operations Manager is a leading platform for the management, control and enforcement of configuration changes in the data center. It consists of three modules that address the three most pressing needs in the data center: Configuration, Compliance, and Virtualization.
BMC Atrium Orchestrator (AO)
BMC Atrium Orchestrator enables IT Operations organizations to automate routine, labor-intensive, error-prone tasks, leveraging systems, applications and tools across silos in the operations environment, from trouble ticketing, fault management, performance monitoring, virtualization management, CMDB, and more.
. *Copyright © 2009 Accenture All Rights Reserved.BMC Product Descriptions, cont’dBMC Product Descriptions, cont’d
BMC Event and Impact Management (BEIM)
BMC Event and Impact Management delivers consolidated, automated event management, with event prioritization according to business context.
BMC Performance Manager (BPM)
BMC Performance Management proactively manages the availability and performance of your distributed systems environment, including your network and a broad range of applications, databases, and operating systems, as well as synthetic and real transaction response times.
BMC Service Level Management (SLM)
With BMC Service Level Management (SLM), IT can manage the entire range of service level agreement (SLA), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered.
BMC Dashboards (Dash)
BMC Dashboards for BSM enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass.
BMC Analytics for BSM (BO)
BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk, BMC Remedy Asset Management, and BMC Atrium CMDB*Copyright © 2009 Accenture All Rights Reserved.BMC Product MappingsBMC Product Mappings*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-001: Basic Application Server Provisioning*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-001: Basic Application Server ProvisioningFunctionParametersProvision of a new application/server platform according to the selections made from Service Catalog. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters provided.
The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage).
Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.Target Network: [Restricted¦Unrestricted¦etc…]
Platform Tier: [Choice]
OS: [Windows 2003 EE¦ Linux]
Storage Volume & Tier: xGB, SAN or NAS, if to archiveProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the service
From the Platform Tier choice determine which Platform to create the service from (i.e. Hp/Dell/IBM Blade; VMware; eGenera
From the Storage parameter determine which storage tier to provision from
Create the necessary provisioning requests – either directly to the “bare-metal” or via a message-broker/interface to a specific provisioning tool
Deliver application server
Return neccesary meta-data to the authorised requesterProvide platform from the pool
Provision the requested operating system onto the platform
Basic operating system configuration completed: administrator accounts, network configurations specific to the VLAN, etc
Provide storage from the storage pool according to tier
Update data archiving polices
Add server to data backup service the relevant backup/recovery policy
Ensure new application server is monitored by Operations
Re-evaluate capacity across the server to identify any limits being reached
Update the client’s Service List to ensure billing records are accurate
Service Request Mgmnt 7.5
ITSM Suite 7.5
Atrium Core 7.5
BladeLogic Operations Mngr
BMC Atrium Orchestrator
BMC ProductsFS-001*Copyright © 2009 Accenture All Rights Reserved.FS-001Key Functional Specifications include
Provision of a new application/server platform according to the selections made from Service Catalogue. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters provided.
The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage).
Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.
Functional Requirement – FS-002: Basic Application Server De-provisioning*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-002: Basic Application Server De-provisioningFunctionParametersDeprovision an application server in a secure manner and return the components to the resource pools. Data should be backed up.
Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fullyApplication Server Name: [Name]Provisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the service
Validate the request and action any due-diligence (e.g. determine if in use; provide a ‘cooling off period)
Determine the infrastructure components being used and construct the necessary provisioning requestsMark as “Out of Service”
Move to Quarantine VLANS and “clean” accordingly
Deprovision the platform configuration
Return capacity to the pool of available resource
Backup data and mark as archival
“Wipe” data and return storage to the pool
Remove server from active monitoring
Re-evaluate capacity across the infrasturcture
Update the client’s Service List to ensure billing records are accurate
Service Request Mgmnt 7.5
ITSM Suite 7.5
Atrium Core 7.5
BladeLogic Operations Mngr
BMC Atrium Orchestrator
BMC ProductsFS-002*Copyright © 2009 Accenture All Rights Reserved.FS-002Key Functional Specifications Include
De-provision an application server in a secure manner and return the components to the resource pools. Data should be backed up.
Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully
Functional Requirement – FS-003: Basic Server Modification*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-003: Basic Server ModificationFunctionParametersAllow an authorised requester to change tiers of service. The changes allowed will be dependant on the current service class/tierService Item(s)
Old Service Level/Tier
New Service Level/TierProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end change
Validate the change request and action any due diligence
Determine the affected infrastructure components and created the necessary provisioning requests
For VMware this will provide for changes to virtual CPU and allocated memory
For Blades – move operating system to higher/lower class of server
Move operating system between physical and virtual infrastructureIncrease/decrease storage allocated
Move storage allocation: SAN to NAS and vice versa
Change data archiving policies
Update monitoring accordingly
Update client billing records to reflect new tariff
Service Request Mgmnt 7.5
ITSM Suite 7.5
Atrium Core 7.5
BladeLogic Operations Mngr
BMC Atrium Orchestrator
BMC ProductsFS-003*Copyright © 2009 Accenture All Rights Reserved.FS-003Key Functional Specifications include
Ability to modify a servers characteristics after deployment based on business or computing needs
Increase utilization of available resources through improved allocation based on centrally managed infrastructure
Ability to change service tier level in response to business requirements relating to that server
Immediate update of billing instruction based on requested server changes
Functional Requirement – FS-004: Service Creation and Management*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-004: Service Creation and ManagementFunctionParametersAllow a “Service” to be created from one or more application servers and define availability and performance characteristics.Service Name
Service Servers: [List of application servers]
Availability: [High| Standard]
Guarantee Performance: [Yes | No]Provisioning OrchestrationServer PlatformStoragePredictive OperationsCreate Service in the CMDB
Orchestrate required provisioning request for clustering of operating system, application or databaseAction requests for clustering of Operating system and/or application and/or databaseNoneCreate necessary monitoring rules/alerts
Update client billing records
BMC Event and Impact Mgmnt
Atrium Core 7.5
BMC Atrium Orchestrator
BMC Performance MngerBMC ProductsFS-004*Copyright © 2009 Accenture All Rights Reserved.FS-004Key Functional Specifications Include
Allow a ‘Service’ to be created from one or more application servers and define availability and performance characteristics
Functional Requirement – FS-005: Maintain Service Through a Platform Failure*Copyright © 2009 Accenture All Rights Reserved.Functional Requirement – FS-005: Maintain Service Through a Platform FailureFunctionParametersPredictive Operations will detect a platform failure and, depending on the services availability class, will either:
for ‘Standard’ availability, raise a trouble ticket to have the outage dealt with manually
For ‘High’ availablity, provide alternate platform for hosting of the application and action automaticallyAlert received that Platform in the Service has failedProvisioning OrchestrationServer PlatformStoragePredictive OperationsDetermine action to take dependent on Availablity class of the Service: “Standard” should raise a trouble ticket; “High” should initiate automatic repositioning
Determine the platform components needed
Create & orchestrate the necessary provisioning requestsProvide new platform from pool and configure accordingly
Move operating system workload
Isolate / take offline failed platform if possible/requiredReallocate storage to new platform pool
Validate data integrity
Perform restore if requiredIdentify the platform failure and create alert for Orchestration
Update client billing records
BMC Event and Impact Mgmnt
Atrium Core 7.5
ITSM Suite 7.5
BMC Atrium Orchestrator
BMC Performance Mngr
BladeLogic Operations MngrBMC ProductsFS-005*Copyright © 2009 Accenture All Rights Reserved.FS-005Key Functional Specifications include
For a standard availability outage a such as a basic application server outage in development, the infrastructure service is immediately aware and a manual ticket is raised
Solution path is followed in accordance with remedy instructions until service is restored
FS-005 – (cntd)*Copyright © 2009 Accenture All Rights Reserved.FS-005 – (cntd)Key Functional Specifications Include
For a high available service outage such as a server failure, the infrastructure is again
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