洲际酒店礼宾部设计标准

CONCIERGE LOUNGE DESIGN CONCEPT At InterContinental Hotels & Resorts, we have developed the concept of the Concierge Lounge to reflect the true nature of the Concierge’s evolving role. Whereas the check-in process is a transactional one, guests tend to have a more consultative relationship with the Concierge. The traditional reception desk can be a barrier to that relationship, so we have created Concierge Lounges – separate zones in our hotels which give our guests more choice in the way they interact with us. This is an area where they can go for advice or to do independent research, surf the internet or read the local newspaper. This guide outlines the important part that design and layout will play in making our Concierge Lounges work to their best effect. CONCIERGE LOUNGE DESIGN CONCEPT THE SPACE The location of the Concierge Lounge will be dictated largely by the layout of the hotel, but it should be close to the reception area and easy to identify and access. The design will be dictated both by the style of the hotel and the local culture – generally speaking, the furniture will follow the hotel design most closely while the soft furnishings will add local detail. We have also developed separate layouts for urban and resort hotels. In every case, the Concierge Lounge will have several distinct zones: a waiting zone, the Concierge desk and guest seating, a reading/local reference zone and a search zone featuring interactive screens. See plan CONCIERGE LOUNGE DESIGN CONCEPT THE SEATING ZONE This comfortable seating area should be arranged so that guests can easily be served drinks or joined by staff for an informal chat. It should include: • Comfortable, upholstered chairs • Coffee table with accent lighting • Telephone – with in-house and external lines • Power points – for guest equipment such as laptops and chargers • Fitted carpet or rug See plan CONCIERGE LOUNGE DESIGN CONCEPT THE CONCIERGE DESK AND GUEST SEATING In this area, the Concierge can answer guest enquiries and deliver all the usual Concierge services. Information can be provided to guests through the Concierge website and there will also be a reference library close to the desk stocked with brochures, maps, leaflets and local artefacts. Concealed nearby will be a storage area for photocopying and filing. Hotels can also offer refreshment facilities. CONCIERGE LOUNGE DESIGN CONCEPT This area should include: • Desk and ergonomic seating for Concierge • Seating for a minimum of two guests • Two computers with internet connections • A telephone for each computer – with in-house and external lines • Concealed data, telephone and power points • Lighting to focalise the zone and allow users to read or work • Hidden within the desk – a printer, reference and paperwork storage, stationery • Small safe • Safe storage area for short-term guest baggage or shopping • Storage for umbrella/wet weather cover for guests • Hotel carry bags for guests See plan CONCIERGE LOUNGE DESIGN CONCEPT THE READING/LOCAL REFERENCE ZONE This is a comfortable, quiet area where guests can learn more about the hotel and the local area and plan their activities. As well as a well-stocked reference library – containing everything from coffee table books on local historical and cultural attractions through to newspapers, magazines and travel information – there will be interactive screens giving guests access to the internet and the Concierge website. See the screens This area should include: • Comfortable seating and coffee tables • Interactive screens with internet, a connection to the Concierge desk printer and room for note-taking • Side tables with lighting suitable for reading • Magazine/newspaper rack • Dispenser rack for local maps • Fitted carpet or rug See plan CONCIERGE LOUNGE DESIGN CONCEPT ESSENTIAL ELEMENTS In every Concierge space, a number of elements must be included: • Artwork in keeping with the hotel design scheme and the local ethnic and cultural flavour • Easily accessible power points for guests’ equipment such as telephone chargers and laptops • Power points for lighting and cleaning • A wall-mounted 42” plasma or LCD TV connected to a concealed DVD player • Zoned lighting on dimmer control CONCIERGE LOUNGE DESIGN CONCEPT FINISHES Floors Flooring can be wood parquet, carpet, marble or a combination. Where hardwood is used, furniture legs must have glides to minimise noise and damage Walls Wall finishes can be wall covering or painted Doors If the area is enclosed, solid glass doors should be used or timber and glass with 70% transparency CONCIERGE LOUNGE DESIGN CONCEPT INTERCONTINENTAL THE BARCLAY NEW YORK Every Concierge lounge will be adapted to fit the hotel, market and region where it is located. If you have any questions about the Concierge Design Concept and how it should be applied, please contact your Regional Technical Services team will be happy to help. CONCIERGE LOUNGE DESIGN CONCEPT ZONING Back to The Seating Zone CONCIERGE LOUNGE DESIGN CONCEPT CONCIERGE DESK Back to The Concierge Desk CONCIERGE LOUNGE DESIGN CONCEPT URBAN PLAN Next CONCIERGE LOUNGE DESIGN CONCEPT URBAN SKETCH Next CONCIERGE LOUNGE DESIGN CONCEPT RESORT PLAN Next CONCIERGE LOUNGE DESIGN CONCEPT RESORT SKETCH Back to The Space CONCIERGE LOUNGE DESIGN CONCEPT INFORMATION SCREEN Back to The Reading/ Local Reference Zone CONCIERGE LOUNGE DESIGN CONCEPT