关闭

关闭

关闭

封号提示

内容

首页 商务英语情景对话100主题.doc

商务英语情景对话100主题.doc

商务英语情景对话100主题.doc

上传者: joey576 2011-06-08 评分 0 0 0 0 0 0 暂无简介 简介 举报

简介:本文档为《商务英语情景对话100主题doc》,可适用于贸易领域,主题内容包含DialogueoneDaytodayOffice日常事务Faxes传真TelephoneCalls电话MakingTelephoneAppoint符等。

DialogueoneDaytodayOffice日常事务Faxes传真TelephoneCalls电话MakingTelephoneAppointments电话预约Memos备忘录BusinessCorrespondence商业信函PlacinganOrder下订单OfficeTalk办公室谈话Coworkers同事Bosses老板Brainstorming集体讨论Commuting乘公交车上下班TheWorkingLunch工作午餐BusinessTrip商务旅行InternationalBusinessTravel国际商务旅行DressingforBusiness商务着装HotelSituations旅馆情景NegotiatingtheSubway乘地铁ClientReception接待客户ReceivingClients接待客户EntertainingClients招待客户AccommodatingForeignClients接待国外客户FactoryTours参观工厂BusinessCommunization商务交流PersonalIntroductions个人介绍SmallTalks聊天DeliveringBadNews传达坏消息PoliteQuestions礼貌提问Farewells道别Negotiation谈判ClarifyingtheStakes说明利害关系MakingConcessions做出让步DiscussingtheBottomLine讨论底线AcceptingandConfirming接受和确认HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构CEO执行总裁Stockholders股东BoardofDirectors董事会ManagerialStaff管理人员LaborStaff普通员工MeetingsandInterviews会议和面谈ExecutingMeetings开会PerformanceReviews业绩评估Agendas会议议程MakingRequests提出要求Presentations业务陈述PreparationandDevelopingYourTopic准备和展话题IntroductionsandBeginnings介绍和开头MakingTransitionsinthePresentation陈述中的过渡Conclusions结论OA(QuestionandAnswerPeriod)提问阶段Data数据处理Trends趋势Systems制度Scheduling日程安排SWOTAn山sis态势分析StatisticalReports数据统计报告Technology技术Email电子邮件ComputerTechnology计算机技术RunninganInternetBusiness网上做生意ElectronicGadgets数码产品WebbasedMarketing网上营销FinancialTopics财务话题Costing成本Budgets预算Auditing审计TheEconomy经济Fundraising集资LegalTopics法律话题Confidentiality机密Lawyers律师Contracts合同Copyright版权Patents专利EnvironmentalRegulations环境条例MarketingTopics营销话题MarketingSurveys市场调查TargetAudience目标消费者PrintandMediaAdvertising印刷和媒体广告PromotionalEvents促销活动DevelopingtheMarket市场开发SalesTopics销售话题SellingPoints卖点TradeShows贸易展览SalesReviews检查销售额ProductDemonstrations产品演示FollowinguponLeads线索追踪CustomerService顾客服务InternationalTopics国际话题Sourcing得到供货Export/Import出口/进口ExchangeRates汇率InternationalGreetingMethods国际问候方式BigBusiness跨国公司Mergers合并Competition竞争ClimbingtheCorporateLadder进入管理层BranchOffices分支机构Consulting咨询EmploymentPractices雇用惯例FairPay公平薪酬RecruitingPersonnel人员招聘Retirement退休Partnership合作关系Rums简历JobInterviews求职面试SocialandEqualityIssues社会和平等话题WomenintheWorkforce职业女性Discrimination歧视Welfare福利LaborUnions工会StrikesandDemonstrations罢工和示威游行ContinuingEducation继续教育ManagementTraining管理人员培训Seminars/Workshops研究会/研讨会CompanyRetreats公司培训Teambuilding团队建设MBA工商管理硕士Faxes传真DialogueoneM:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorningTherearequiteafewverytimesensitivematterswiththiscaseI'mafraidIcan'twaitanylongerF:GettingthoseAndersonbriefshasbeenharderthanyoucanimagineIhavetriedtocontacttheirlawyermanytimesButeverytimeIcall,Hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusinessIambeginningtothinkheistryingtoavoidmeM:That'shighlypossibleHeknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebidTrytogetaholdofhimagainGivehimacallandseeifhecanfaxthemfirstthingF:WhatifIcan'tspeaktohimdirectlyM:AskhissecretarytofaxthemIt’sthesamethingHavethemfaxedoverwithacopyalsofaxedtoMartin’sofficeF:HowdoIfindMartin’sfaxnumberIsheinyourrollerdeskM:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumberI’llemailyoutheirofficenumberlatertodayF:Ok,I'llgetonitfirstthingM:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning'sfaxesonmydeskI’mwaitingforsomeurgentfaxesfromheadquarters,I'mprettysuretheycameinlastnightF:Everythingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadable,I'llcallthenandaskthemtorefaxM:Yeah,you'regoingtohavetocallthemandgetthemtoberefaxThesecopiesaresodarkIcan'tmakeoutanyofthewordsF:WhataboutthatoneM:ThisoneThisoneissolightandIcanbarelyreaditHowcanthatbeF:Youknow,IthinkthefaxmachineisoutoftonerIcanchangethetonercartridgeThatshouldsolvetheproblemM:Yes,butthisonewillhavetoberefaxedaswellAndlook,there'saboutpagesmissingItlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolightTheyareunreadableF:IguessthefaxmachineisoutofpapertooDon'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachineTelephoneCalls电话DialogueA:Hello,thankyouforcallingBradfordandSonsThisisTracyspeaking,HowmayIhelpyouB:HelloIwouldliketospeaktoyourdirectorofhumanresources,MsJenkins,PleaseA:JustamomentI'llchecktoseeifsheisatherdeskMayItellherwhoiscallingB:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesdayA:Thankyou,MrBurtonCanyoupleaseholdforamomentI’llchecktoseeifsheisavailableB:NoproblemA:I'msorryMsJenkinsisawayfromherdeskShehasalreadyleftforlunchWouldyouliketoleaveamessageforherB:Yes,pleasehaveherreturnmycallwhenshereturnstotheofficeIt'sbestifshecangetintouchwithmebeforepmtoday,shecanreachmeatmyofficenumber,A:I'msorryIdidn'tquitecatchthat,couldyoupleaserepeatthenumberB:Noproblem,myofficenumberisTellhertoaskforextensionA:I'msorry,MrBurton,justtoconfirm,yournameisspelledBURTON,isthatcorrectB:Yes,andIrepresentMilfordInsuranceA:IwillmakesureMsJenkinsreceivesyourmessageandreturnsyourcallbeforepmthisafternoonB:ThankyouverymuchDialogueA:Hello,PasadenaInn,thisisSandy,howmayIdirectyourcallB:I'dliketospeaktosomeoneaboutreservationsA:IcanhelpyouwiththatWhatdatewouldyouliketomakeareservationforB:We'llbearrivingMayth,butIwouldliketomakereservationsforpenthouseA:Oh,I'msorrySirIonlyhandlebookingsforourstandardroomsThepersonyouneedtospeakwithisTonyParker,HemakesallthearrangementsforourexecutiveaccountsUnfortunately,he'snothererightnowCanItakeyournameandnumberandhavehimgetbacktoyouB:WhendoyouexpecthimbackinA:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrowWillthatbealrightB:YesIsupposeMynameisSamDarcyHecancontactmeatA:CouldyoupleasespellyourlastnameformeB:SureIt'sDARCYA:OkayMrDarcy,andyourphonenumberisB:That'sA:Sorry!GreatI'llhaveTonycallyoufirstthingtomorrowmorningMakingTelephoneAppointments电话预约DialogueoneM:Hello,BillBretonspeakingWhatcanIdoforyouF:Hello,MrBreton,thisisJennyJenkinsofBradfordandsonsreturningyourcallI’msorryyoumissedmewhenyoucalledmyofficethismorningMysecretarysaidyoucalledconcerningourmeetingnextTuesdayM:YesMsJenkins,thankyouforreturningmycallI’mgladtofinallygetholdofyouIwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesdayIwouldbeoutoftownthatdayIsthereanypossibilitywecanmovethemeetingtoMondayF:IamsorryI’mafraidIamcompletelybookedonMondayWoulditbePossibletopostponeuntilyoureturnM:Oh,dearIwascountingontakingcareofourmeetingbeforeIleaveButIsupposeIcanshutoffafewthingsYes,wecanarrangesomethingIwillbebackThursdaymorningWhataboutThursdayafternoonWouldthatworkforyouF:ThatshouldbefineShallwesayabouttwoo’clockM:Perfect!Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoonIfyouneedtochangethetime,plsfeelfreetocallmeonmycellphoneF:ThanksBurdon,I’llseeyouonThursdayDialoguetwoF:HelloM:Hello,isDorasavailableF:ThisisDoras,whoiscallingpleaseM:Hi,Doras,thisisMikecallingfromparker’sdentistryI’mcallingtoconfirmyourappointmentfortomorrowmorningatamwithDoctorParkerF:Oh,IalmostforgotThankyouforcallingtoremindmeActually,IdoneedtochangethetimeofmyappointmentIhaveaschedulingconflict,AndIcan’tmakeitthatearlyM:IfIputyouinthatlaterslot,wouldthatworkoutF:ItwouldhavetobeafterlunchDoyouhaveanythingavailableabouto’clockM:Sorry,MamTheonlyopeningwehaveafterlunchis:,butImightbeabletoworkyouinat:WouldthatbeabettertimeF:That’sallrightIthinkIshouldbeabletomakeitat:CanyouputmedownforthattimeslotM:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat:F:WonderfulThanksverymuchMemos备忘录DialogueA:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstartWhereisanyoneanywayB:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFridayA:WhythemeetingwaspostponedNoonetoldmeanythingaboutitB:DidyougetthememoA:WhatmemoTheyhaven’tanymemothiswholeweek,IcheckmyinboxeverydayAndIhaven’tseenanythingB:ThememowentoutdaysagoItshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdeskA:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusyIknowsometimesIdomanypleasethings,ButIalwaysreadallthememosgoaroundtheygodirectlytomyinboxAreyousureweresendtowholeofficeB:Itshouldhavegotaroundtoeverybody,theyalsopostacopyofthememointhebreakroomDon'tyoueverlookatmessagespostonthebulletinboardA:I'musuallytoobusytotakeabunchofcoffeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutitBThat'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememosDialogueA:MsDorsen,Ineedtotakeadictationforme,B:Yes,sirA:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyoureadyB:Yes,sir,GoaheadA:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondenceasofficialmemos,theuseofinstancemessageprogrambyemployeeduringworkhourarestrictlyprohibitedB:Sir,DoesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunicationsA:ItshouldapplytoallcommunicationsNotonlyinthisofficebetweenemployees,butalsoanyoutsidecommunicationsB:Butsir,manyemployeesuseinstancemessagingtocommunicatewithclientsA:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtimeNow,please,continuethememosWherewereweB:ThisapplytointernalandexternalcommunicationsA:Yes,anyemployeewhopersistusinginstancemessaging,willfirstreceiveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbeterminationAnyquestionregardingthisnewpolicymaybedirectlytothedepartmentofhisB:IsthatallA:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore:PMBusinessCorrespondenceDialogueoneA:DidyouseetheletterIgotfromBradformfilmsTheysenttherespondstoyourphonecalllastweekB:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittomeA:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutMiltoncontractB:CanIseeitfirstinsecondsA:Sure,hereitisB:DearMrClock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJulyst,aswediscussed,ourmeetingistoreviewthecontractdetailsA:DidtheyaskyoutosentthefilesbeforehandB:Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeetingItlookslikeHey!WasthereanythingelsewassendalongwiththisletterA:Idon'tthinkso,whydoyouaskB:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelopeA:MaybetheyforgottoattachittotheletterYoushouldgivethemanothercallDialogueA:CanyouhelpmeforaminuteB:Sure,whatIcandoforyouA:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,IknowIshouldwritedearMrMrsorMs,buttheproblemisIdon'tknowthenameofcontactpersonB:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommayconcernedA:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"weareverygratefulforyourcontinuesupport",HowisthatB:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwriting,givethemmorereferenceA:Like"Regardingournewproductline,wewouldliketoannounceaspecialpricediscount"B:Right,doyouneedthemtorespondA:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoourofficeHowshouldIwritethatB:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey"Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"PleasereturnthesurveywithoutdelayassoonaspossibleMaybeitmorepolitewiththisasearlyasconvenience"B:Great!andwhatdoyouthinkIshouldcloseitwithA:Sinceyoudon'tknowthemthatwellpersonally,probablythebestwayiswouldbeyouroryoursincerely,youcanalsosayBestRegardsButIdon'tthinkitwouldbepropertybecauseyoudon'thavethenameAndobviously,shouldhavethemB:OK,Thanksalotforyourhelp!PlacinganOrder下订单DialogueA:OurtonercartridgesarealreadyoutofinkCouldyoumakeanorderforanewsetB:WewillneednewcartridgesforalloftheofficeprintersThatwillbealargeorder,probablyabouttwoorthreecasesTheofficesupplystoreweusuallygothroughmightnothavethatmanyinstockA:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridgesLasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhighTheyareusedtoreceivingsuchbulkordersfromusAslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorderB:OK,IwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesureIsthereanythingelseweneedtoorderwhileIamatitA:IthinktheonlythingistonerTrytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrowWeshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasisAnyhow,seewhatyoucandotoexpeditetheorderthistimeB:OK,willdoDialogueA:MayIhelpyouB:Yes,IwouldliketoplaceanorderfortonercartridgesWehaveastandingagreementwithyourcompany,sowewillneedthesameamountaslasttimeA:LetmekeyinyourinformationintomycomputerIwillpullupourrecordsforyouDoyouhaveanordernumberWhatnameistheorderlistedunderB:ItshouldbeunderLeslieSmithThenumberisA:Yes,MrSmithIhaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefillB:YesA:IstherethecorrectbillingaddressB:No,plspostthebilltoHildrodLane,MiltonCounty,A:IwillsendyouaninvoiceinthenextfewdaysYourordershouldbedeliveredbeforetheendofthedayonMondayB:ThankyouCoWorkersDialogueA:I'mreallyfedupwithHarry!He'sthebiggestairheadI'veevermetHealwaysmakescarelessmistakes,andhe'sapaintoworkwithB:Youshouldn'tbesonegativeYou'llalwayshavesomecoworkersthatarehardertoworkwiththanothersButifyouarenegativeandstartnamecallingintheoffice,itwillmakeabadworkingenvironmentforeverybodyA:Youonlysaythatbecauseyoudon'thavetoworkwithhimThepeopleinyourdepartmentseemtocapableandnicetobearoundTakeMaryforexampleShe'ssmartandenthusiasticI'veneveranyoneascheeryassheisB:EverybodyhastheirstrengthsandweaknessesEvenLarryHemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojectsMary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrowAlso,she'sneverwillingtostayalittlelaterattheofficeShealwaysleaveat:pmsharpA:Isn'tthereanyoneintheofficethatisaperfectcoworkerWhataboutBobEverybodylovesBobEventhoughhe'sfreshoutthecollegeandstillabitgreen,heisagreatcoworkerB:YouarerightHe'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojectsTheonlythinghe'slackinginisexperienceA:Maybethat'swhyhe'ssonice!DialogueA:DoyougetalongwithyourcoworkersB:IgetalongprettywellwithmostofthemItseemstherearealwaysafewrottenapplesinthebunch,thoughLikeMargaretIdon'tknowwhymanagementhasn'tfiredheryetShe'saterriblegossipA:DoyouthinkmanagementshouldfiresomeonejustbecausetheygossipB:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesabouthercoworkersShe'snottrustworthy,andinmyopinion,Ithinkshe'snutsA:SohowdoyoudevelopgoodrelationshipsintheofficeB:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourcoworkers'feelingsandneedsIfyouareawareofotherpeopleanddoyourparttomakeagoodworkingenvironment,youshouldbeabletogetalongwithmostofthepeopleyouworkwithA:Ithinkyou'rerightButitdoesseemthattherearealwaysafewcoworkersthatarehardertoworkwiththanothersBossesDialogueA:HowarethingsattheofficelatelyB:JustawfulTwoweeksago,wegotanewboss,andIcan'tstandhimHeisreallyunreasonableaboutourworkloadSincehecame,I'vebeensobusythatIhaven'thadtimetobreathe!A:Thatbad,huhWhatabouthispersonalityIt'saniceguyatleastB:IshouldbesoluckyHenotonlygiveustoomuchwork,butheisalsojustplainmeanaboutitHeconstantlyyellsatusorcriticizesusHeisalwaysdegradingtheemployeesA:Whataterribleworkingenvironment!HaveyoutriedtotalkanyoneaboutitMaybethebossofyourbossB:Iwasgoingto,butmybossguessedwhatIwasthinkingHegavemesomuchworktodothisafternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartmentA:ItmustbeterribleWhydon'tyoujustquitB:Ifitwasn'tforthemoney,IwouldquitinaheartbeatButtheproblemis,Ican'tsupportmyselfifIdon'tworkA:YeahButabosslikesthatTodealwithhimeveryday,youshouldgetaraise!DialogueA:Doyouget

用户评论(0)

0/200

精彩专题

上传我的资料

每篇奖励 +2积分

资料评价:

/74
1下载券 下载 加入VIP, 送下载券

意见
反馈

立即扫码关注

爱问共享资料微信公众号

返回
顶部