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首页 某国际著名酒店管理集团员工手册-中英文-57页

某国际著名酒店管理集团员工手册-中英文-57页.pdf

某国际著名酒店管理集团员工手册-中英文-57页

黄月帆
2017-05-13 0人阅读 举报 0 0 0 暂无简介

简介:本文档为《某国际著名酒店管理集团员工手册-中英文-57页pdf》,可适用于考试题库领域

ABOUTTHEHANDBOOK关于员工手册Thishandbookhasbeenpreparedasaguidetohelpyouwiththebasicphilosophyofourorganization本入职培训手册将帮助您了解我们的理念和基本要求。Fromtimetotime,werevisethisbooklettokeepabreastofchanges,butwecannotrepublishthisbookleteachtimeachangeoccurstherefore,somematerialmaybecomeobsoletewithoutpriornoticetoyouIfanyinformationcontainedinthisbookletisinconflictwithinformationpublishedatalaterdatewithinthecompany,theinformationcontainedinthosebulletins,policies,etc,willprevailAsthecontentsofthisbookletchangetheywillbepostedYouaresolelyresponsibleforregularlyupdatingyourownhandbook我们一直在努力争取给您提供最新信息但由于一些不可估算的因素本手册将根据您所工作的具体地点在一些细节上做出未有事先通知的变更手册信息内容以最新变更的如公告、政策等中的内容为准。本手册的内容变化是将公布于众。请您确有其事保自己已经得到了这些重要的变更信息。Wereservetherighttomodify,change,disregard,suspendorcancelatanytime,withoutwrittenorverbalnotice,alloranypartofthehandbook’scontentsascircumstancesmayrequire我们保留在没有提前见面或口头通知的情况下对本手册进行全部或者部分更改、变更、删除和解除的权力。MESSAGEFROMTHEGENERALMANAGER总经理致辞DearValuedassociate亲爱的同事:OnbehalfoftheManagementTeam,“Welcometogenderstaffcannotvisiteachotherunlessemergencycase男、女员工不准互相随意串客。(紧急情况除外)Employeemustobeyaboveregulations,anydisobeywillgetdisciplinaryaction以上规定请入住员工遵守执行如有违反人力资源部将根据《员工手册》有关规定给予相应处罚。Others其他NooutsideguestisallowedtostayorentryDormitorywithoutpermission未经特许非酒店员工禁止入住或进入员工宿舍。KeepwholeDormitoryareacleanandtidyareallemployees’responsibilities保持员工宿舍的干净和整洁是所有员工的责任。TheHRDepartmentreservestherighttomodifyitsCompanyPoliciesfromtimetotime人力资源部保留对本规定进行不定期修改的权利。BanyanTreeLijiang丽江悦榕庄GrandOpeningOctober,MaximilianLennkhAreaGeneralManagerLocationHotelStructure(Phase)TotalBuildingArea:TotalAssociates:ApproximatelyThehotel,adjacenttoShuheOldTown,isfortyminutesfromLijiangairportandfifteenminutesfromDayanOldTownAtover,metersabovesealevel,thehotelliesjustsouthofthe,meterJadeDragonSnowMountainBanyanTreeLijiangisafourhourdrivefromthefirstBanyanTreeHoteltoopeninChina,BanyanTreeRingha(BTRG)丽江悦榕庄紧邻束河古镇,距离丽江机场分钟路程距大研古城分钟酒店海拔米以上坐落于海拔米的玉龙雪山南侧。从丽江悦榕庄到悦榕在中国的第一家酒店仁安悦榕庄仅需要个小时的车程。MailingAddressBanyanTreeLijiang地址:POBox古诚区束河古镇悦榕路号丽江悦榕庄Lijiang邮编:Yunnan,ChinaTel:()电话:()Fax:()传真:()DepartmentsAdministrationGeneral行政部KitchenKIT厨房FinanceAccountingFA财务部Purchasing采购部FoodBeverageFB餐饮部Reservations预订部FrontOfficeFO前厅部Sales销售部Gallery悦榕阁Security保安部HousekeepingHSKG客房部Spa水疗部HumanResourcesHR人力资源部TourTreksTT陡行旅行部IT电脑部Training培训部Villas栋别墅FunctionRoomsGardenVillas栋花园别墅BanquetHall宴会厅PoolVillas栋泳池别墅MeetingRoom会议室TwoBedroomVilla栋双卧室SpaDepartmentInformation部门资料Gallery悦榕阁DepartmentIntroduction部门介绍Servicesprovidedbydepartment部门提供的服务别墅PresidentialVilla栋总统套房OutletsRestaurants餐厅Bar酒吧Teahouse茶室Galleries悦榕阁SpaGallerySpa悦榕阁MainGallery悦榕阁TreatmentRooms房间Salon美容室Gym健身房YogaRoom瑜伽室)IntroducesBanyanTreeGallery’sproductswithaproductlinefeaturinggoodsfromThailand,Indonesia,Vietnam,Cambodia,thePhilippines,andChina介绍悦榕的产品包括来自泰国印尼越南柬埔寨菲律宾中国)HelpstospreadBanyanTreeculture传播悦榕的文化Responsibilitiesofdepartment部门职责)SellsBanyanTreeGallery’sproducts销售悦榕的产品)MustbefamiliarwithBanyanTreeGallery’sproductsincludingtheplaceofmanufacture,background,andhistoryofeachline熟悉悦榕阁里物品的产地历史及背景知识。)Providesexcellentservicetoeachandeveryguest向每位客人提供优秀的服务。Areasunderdepartment部门负责区域MainGallery:am:pm悦榕阁SpaGallery:am:pmSpa的悦榕阁DepartmentalStructure部门结构HODandseniorsupervisors‘nameandtitles部门经理及主管的姓名和头衔WaruniChantharasuwan:SpaAssistantManager副经理Teamwork团队协作Whenhowdoesyourdepartmentcooperatewithotherdepartments您所在部门何时。以何种方式与其他部门进行合作)Provideshousekeepingmostoftheamenitiesinallvillasincludingrobes,girtforturndownservice,slippers,umbrellas,brochures,etc提供给客房部别墅里客用品包括浴袍夜床小礼品拖鞋雨伞宣传手册等。)Provideshousekeepingtheessentialoils,incense,soapdispensers,andmanyotherthingsusedinpublicareas提供给客房部许多公共区域用品如:精油香洗手液等)ManyofthegiftsgivenonbehalfofthehotelcomefromtheGallery‘sProductline许多代表酒店送出的小礼品都是来自悦榕阁。DepartmentInformation部门资料Spa水疗部门DepartmentIntroduction部门介绍Servicesprovidedbydepartment部门提供的服务)Providesawiderangeoftreatments,fromminutestohours,forguests’totalrelaxation为客人提供各种让身心得到放松的疗程时间从小时到小时不等)Includestreatmentstoimprovetheskin,hair,face,hands,feet,andbody疗程包括对皮肤头发面部以及手脚的护理。Responsibilitiesofdepartment部门职责)Providesawideselectionofmassagetreatmentstoservealltypesofguests为不同的客人提供不同的按摩疗程)Providesbodyscrubsforafullbodycleansing按客人选择的疗程为客人提供身体磨砂疗程)Mustmeetallguestbeautyrequirementsincludingthoseofhair,face,foot,andhandtreatments满足客人美容方面的需求包括头发面部手和脚的护理)Withattractivedecorations,thepleasantscentofincenseandessentialoils,BanyanTreeSpamusic,andtreatmentsfortheentirebody,everyBanyanTreeSpamustbea‘SanctuaryfortheSenses’BanyanTreeSPA应该用精致的装饰熏香和精油让人愉悦的香味舒缓的音乐以及全身疗程使其同样成为“感官的天堂”DepartmentalStructure部门结构HODandseniorsupervisors’nameandtitles部门经理及主管的姓名和头衔WaruniChantharasuwan:AssistantSpaManager副经理SpaHours:am:pmTeamwork团队协作Whenhowyourdepartmentcooperatewithotherdepartments您所在的部门何时以何种方式与其他部门进行合作)CommunicatewithFOonappointmenttimesasmanyappointmentsaremadethroughFO与前厅合作以得到客人的预定信息因为很多客人会经过前厅作预定)CoordinatewithSalesforinformationondiscountsaswellasgroupinformationanddetails与销售部门协调工作以得到折扣和团队信息)CoordinatewithFOandReservationsforallguestinfoandoccupancyrates与前厅和预定部协调工作以得到客人信息和酒店入住率之类信息TheSpaalsohousesagymandYogaroomopenthesamehoursasthespaThegymcanbeopenedhoursasperguestrequestSpa设有健身房和瑜珈室开放时间同于Spa健身房可根据客人的需求小时开放。DepartmentInformation部门资料FrontOfficeFO前厅部门DepartmentIntroduction部门介绍Servicesprovidedbydepartment部门提供的服务)Offerswelcometowelanddrinkandprovidesinvillacheckin为客人提供热毛巾和欢迎茶然后到别墅办理入住手续)Arrangescheckoutserviceandethankyouletter办完退房手续并给客人致以感谢信)Handlesguestinquiriesandrequests回答客人问题并满足客人要求)Upsellsallhotelproductsandmakesbookingswhennecessary为客人推销酒店最好的产品并为客人做好详细预定。)Arrangestransportationserviceforguestsandvisitors为住店客人和外客安排交通工具)Providesbookingservicesforairplanetickets,golftickets,etc为客人提供酒店以外的其它服务如:订机票订高尔夫上网发邮件等)Providesbusinessservicessuchasphotocopying,printing,internetaccess,mail,EMS,etc为客人提供商务服务如:复印打印等)Supplieslaptopcomputers,DVDs,CDs,andgamestoguestasperrequest根据客人的要求还可以免费提供电脑DVDs,CDs,游戏,等Responsibilitiesofdepartment部门职责)Ensureshoteldaytodayoperationalmattersarehandledontimeandguestexpectationsaremet保证酒店每天正常运作,满足客人要求)Controlsandmonitorstheroominventorytomaximizehotelyieldwhileexecutingstrategicallycontrolledoverbookingduringpeakperiods控制房态,确保酒店客房收益达到最大化)Ensuresaccurateanduptodateinformationisavailableincludingtoursandsightseeingandimplementsbookingproceduresasnecessary保证确保的和及时更新的信息随时适用,包括旅游观光,预定程序,等)Ensuresthatallguestbillingproceduresarehandledcorrectly,minimizingrebates保证所有客人的帐单处理得当,减少坏帐)Prepares,monitors,andcontrolsthehotel’sannualFrontOfficebudget对前厅每年的预算做准备,监控,和掌控DepartmentalStructure部门结构HODandseniorseniorsupervisors’namesandtitles部门经理及主管的姓名和头衔AnnJiang:AssistantFrontOfficeManagerDriver司机Bellman行李生ResortHost接待员Operator总机FrontOfficeManager前厅经理TerryWang:NightManagerTigerXu:BellCaptainInternaldepartments’detailedresponsibilities其中小部门的详细职责GuestserviceTelephoneOperator接线员对客服务:)Handlesandtransfersincomingphonecallsfromguests,internaldepartments,andoutside处理和转接客人,酒店内部部门,外部部门打进来的电话)Handlesguestrequestsandcomplaints,whicharethenrecordedandreportedtothemanager处理客人的要求和头绪并做记录以及报告给经理)Handlesvariousbockingrequestsfromguests,includingFBSPATTtransportation,morningcalls,airplanetickets,etc处理各种客人的预订要求如用餐水疗旅游交通叫醒电话飞机票等。)Servesasdispatcherforallbuggyneeds负责电瓶车服务的调度。)Takesandforwardsmessagesforbothguestsandinternaldepartments为客人和内部部门传递讯息。)Administersthehotel’sbillingsystemfortelephonecharges管理酒店的电话账单系统。ResortHost:)greetsguestsonarrivalatthehotelandconductsinvillacheckinandregistration在客人到达前厅时给于问候并带客人到别墅登记。)Ensuresvillasarecheckedpriortoguestscheckintoensuretheyareclean,properlyequipped,andalwaysinahighstandardofmaintenance保证别墅在客人入住之前已经检查过以确保清洁度配置完好以及高水平的维修保养。)Handlesguestcomplaints,inquiries,andcommentsandlogsthemaswellasinitiatesappropriateactionandfollowup处理并记录客人的投诉咨询或意见同时采取适当的行动并以后继续关注直到事情解决。)Maintainsup–to–datefilesandinformationontours,sightseeing,andpointsofgeneralinterestandmakesthenecessarybookingswhenrequested维持并更新有关旅游观光和名胜地的最新档案和信息保证客人需要时作出相应预订。)Conductsinspectionsofthepublicareasenuringahighstandardofcleanlinessandmaintenanceandinitiatingappropriateactionwhennecessary巡视相关区域确保秩序卫生维护等保持在高水平。)Conductshotelsiteinspectionswhendirected负责安排客人的参观要求。)Upsellsallhotel,restaurant,spa,andmeetingfacilities向客人推销酒店的产品如餐厅水疗等。)Handlesguestcheckoutandbillingprocedures处理客人结帐手续。)Ensuresasufficientamountofalloperationalmaterialsareonhandatalltime保证手边随时有足量的工作资料。Bellman:)providesbuggyservicetoandfromvillasforallguests提供别墅的电瓶车服务。)Deliversmessagestovillasanddeliversluggageinatimelyandefficientmanner准时负责对客的传真或物品传递以及行李的递送工作。)Assistsguestsgettinginandoutofcarsandwiththeloadingandunloadingofluggage帮助客人把装载或没有装载的行李放进或拿出车子。)Ensuresthatguestexpectationsaremetorexceededbyprovidingefficient,friendly,andattentiveservice提供有效友好周到的服务以确保客人满意。)Inspectsthelobbyhelpingtokeepitcleanandtidyandreportsanydefects检查酒店大堂并帮助保持其整齐干净如果有任何不足及时上报。)Inspectsthehotelbuggiesmakingsuretheyarecleanandingoodworkingorder检查电瓶车确保其干净并随时可以正常工作。)Answersguestinquiriesbyprovidingaccurateandappropriateinformation在有客人咨询时提供正确合理的信息。)Handlesguestcomplaintsifpossibleorreportstosupervisor处理客人投诉或报告给上级。)Conductshotelsiteinspectionswhendirected带领客人参观酒店。Driver)providestransportationservicesfortheguestsusingthehotelcars在客人要用酒店的车时提供服务。)Assistsguestsgettinginandoutofcarsandwiththeloadingandunloadingofluggage帮助客人把装载或没有装载的行李放进或拿出车子。)Inspectsthehotelcarsmakingsuretheyarecleanandingoodworkingorder随时检查车况确保正常工作。)Answersguestinquiriesbyprovidingaccurateandappropriateinformation在有人客人咨询时提供正确合理的信息。DepartmentInformation部门资料FoodBeverageFBKitchenKIT餐饮部及厨房DepartmentInformation部门介绍Servicesprovidedbydepartment部门提供服务)servesexquisiteWesternandAsiandelicaciestobothinhouseandwalkinguests为酒店的住客和外面的散客提供各种欧陆式亚陆式精美的食品。)Providesbeverageservicefortheentirehotel为客人和员工提供在别墅用餐的服务)Servesguestsprivateinvilladinners为酒店的住客提供在别墅用餐服务)Servesafternoontea提供下午茶服务)Providesallfoodandbeveragesforthestaffcanteen为所有的员工提供一切食物和饮料。)Preparesfunctionroomsformeetingsandbanquets为会议或举行宴会的客人筹备多功能厅及会议室Responsibilitiesofdepartment部门职责)Offersawideselectionofinternationalcuisine提供各个国家并且种类很丰富的菜肴)Mustprepareadifferentsetmenueachday每天提供不同的套餐)Ensuresthequalityandsafetyoffoodbyusingonlythefinestingredientsandadheringtothehighestsanitationstandards。采用高品质原料执行高标准卫生以保证质量及卫生)Mustprovidefood,beverages,andserviceforallspecialevents为在酒店举行活动的客人提供食物饮料及服务。DepartmentalStructure部门结构FoodBeverage餐饮部FBManager餐饮部经理ChunfengTeahouse春风茶室BaiyunRestaurant白云餐厅WenhaiBar文海酒吧InVillaDining送餐部MingyueRestaurant明月餐厅Kitchen厨房StaffCanteen员工食堂ChineseKitchen中厨房Pastrykitchen饼房WesternKitchen西厨房ExecutiveChef行政厨师长HODandseniorsupervisors’namesandtitles部门经理及主管的姓名和头衔AlanYong:ExecutiveChefFBManager勇杰:行政总厨餐饮部经理ArthurZhao:ChineseKitchenSousChef赵彤海:中厨厨师长ScottGou:WesternKitchenSousChef苟顺年:西厨厨师长GordonGao:EmployeeCanteenKitchenChefdePartie高文辉:员工餐厅厨师长JingChen:AssistantFBManager陈菁源:餐饮部副经理Laundry洗衣房BillyLiu:LaundryManager刘明喜:洗衣房经理)Washesguestlaundry(noinhousedrycleaningbutcansendoutwhenneeded)清洁客人衣物(酒店不提供干洗但可以送到外面干洗))Washesandpresseshotellaundry(villa,spa,FBlinen)洗熨酒店布草)Washesallstaffuniforms洗熨员工制服)Mendsbrokenclothinganduniforms缝补坏的衣物和制服FlowerRoom花房)Providesfreshflowersforallvillas,publicareas,meetingrooms,etc为所有别墅公共区域会议室提供鲜花。Teamwork团队协作Whenhowdoesyourdepartmentcooperatewithotherdepartments您所在部门何时以何种方式与其它部门进行合作。)MustcoordinatewithFOonalldepartureandarrivaltimesinordertoensuretimelyvillacleaning必须与前厅协调客人到达和离开时间以确保及时清洁别墅。)MustcoordinatewithFOandreservationstogetallpertinentguestdetailssuchasVIP,numberofguests,smokingornon,etc必须与前厅和预订部协调合作得到客人详细信息如:VIP客人客人性别是否抽烟等)CommunicatesneedstoFBforbirthdaycakes,cookies,etc,与餐饮部需要沟通如备给房间的生日蛋糕及饼干等等。)Washeseverydepartment’suniformsandlined清洁所有部门的制服和布草)Cleansallareasofhotelandbackofhouse清洁酒店公共区域及后勤区域)ReportsallvillaandPAmaintenanceproblemstoENG向向部报告所有别墅和区域的工程问题。Internaldepartments’detailedresponsibilities其中小部门的详细职责MingyueRestaurant明月餐厅:AM:PMBreakfast::AM:AM早餐时段:早上六点半至早上十一点Lunch::AM:PM午餐时段:早上十一点至下午五点半Dinner:PM:PM晚餐时段:下午五点半至晚上十一点JessieShen:MingyueAssistantManager申晓华:明月副经理)ServesauthenticwesternandsoutheastAsiancuisine提供正宗的欧陆式及东南亚式菜肴。)Servesexquisitehomemadedesserts,pastries,andbreads提工自制精美的甜点面点及面包。)Providesdailyintercontinentalbreakfastbuffet早餐主要提供欧陆式自助餐服务)Providesguestswithextensivelunchanddinneralacartemenus午餐及晚餐为客人提供种类很丰富的零点服务。)Differentsetmenudaily每天提供不同的套餐)AllfoodpreparedintheWesternkitchen明月餐厅所有的菜都是由西厨房来烹饪)Canaccommodateeightyguestsinsidewithadditionalseatingforthirtyoutside明月餐厅内部可容纳位客人同时用餐外围可容纳人同时用餐。BaiyunRestaurant白云餐厅:PM:PMCindyLi:Baiyunsupervisor李钰:餐厅主管)ServesauthenticChinesecuisinefromYunnan,Sichuan,andotherswithanemphasisonCantonesecuisine菜式主要是粤菜和部分滇菜)Servesanassortmentofdimsum为客人提供特制点心)Differentsetmenudaily每天不同的套餐)AllfoodpreparedintheChineseKitchen白云餐厅所有的菜都是由中厨房来烹饪)Canaccommodatefortyguestsinside,twenty,outside,andhasaVIProomfortwelve白云餐厅内部可容纳位客人同时用餐外围可容纳人还拥有一间贵宾包房可容纳人用餐。WenhaiBar文海酒吧:AM:AMGaryLiu:AssistantBeverageManager刘国良:酒水部副经理)Servesanextensivelineofspirits,liqueurs,wines,softdrinks,cocktails,andbeverages客人提供混合饮料烈酒鸡尾酒等需要现场调制酒水饮料的制作。)Providesbeverageservicesforbarpatronsaswellasallotheroutlets为酒吧和餐厅用餐的客人提供酒水饮料的服务)Hasalimitedofsnacksforbarpatrons为酒吧的客人提供一些小吃)Hasindoorseating,includingasmalllibrarywithfireplace,aswellasoutdoorseating提供好的室内和室外的环境包括小的图书馆和壁炉ChunfengTeaHouse春风茶室:am:pmChunfengismanagedbyBaiyunRestaurant春风茶室由白云餐厅负责管理)SellsawideassortmentofChinesetealeavesandteaware为客人提供各种茶具和茶叶)Brewsteaforguests为客人泡各种中式茶)Hasalimitedselectionofsnacks提供一些小吃)Canaccommodatethirtyguestsinside春风茶室可容纳人同时用餐EmployeeCanteen员工餐厅Breakfast:am:am早餐lunch:am:pm午餐:pm:pm晚餐LateSupper:pm:am夜宵)Providesbreakfast,lunch,dinner,andlatesupperforallassociates为所有员工提供早餐午餐晚餐夜宵)Providesfoodforspecialstaffevents,egstaffBBQ,etc为员工生日会BBQ等等提供食物。InVillaDining别墅送餐部:am:amCharlieDong:InvillaDiningSupervisor董胥:别墅送餐部主管。)Deliversmealstovillasforprivatedining送餐部主要为住让客人提供别墅送餐服务。)Providesthreetypesofbreakfast:American,Intercontinental,andChinese送餐部早餐主要为住店客人提供美式欧陆式中式套餐。)Providestwosetdinners:BBQandtraditionalChinesehotpot(sixhoursnoticeneeded)为客人提供别墅烘烤和中式火锅服务。)Providesalacartedishes为客人提供菜肴零点服务)Providesfoodandbeverageserviceformeetingsandbanquets提供客人会务及宴会的服务)Rresponsibleformeetingandbanquetroomsetup负责会议室和宴会厅的布置)Coordinatesfoodandbeverageservicesforspecialevents配合特别活动中的餐饮服务)banquetroomcanaccommodatesixtyandmeetingroomtwelve多功能厅可容纳人的多种形式的会议及用餐小型会议室可容纳人的会议。Teamwork团队协作Whenhowdoesyourdepartmentcooperatewithotherdepartments您所在部门何时以何种方式与其它部门进行合作?)Providesmealsforeverydepartment’sassociates为各部门员工提供员工餐。)MustcoordinatewithHR,ENG,Reservations,FO,andSaleswhenprovidingfoodfor配合人力资源部工程部预订部前厅和销售部为特别活动提供食物。)Preparescakescookies,andothersnacksfordeliverytovillasbyhousekeeping准备蛋糕饼干和其它零食以供客房部送到别墅。)MustcommunicatewithFOandreservationsfordailyoccupancylevelsforplanning与前厅和预订部交流以了解每日住房率并做出相应计划。)CooperateswithENGtoensureequipmentforspecialeventsissetupaccordingly与工程部合作以确保特殊活动所需的设备安装完毕。)Cooperatescloselywithpurchasingandfinancemakingsurefreshandadequatefoodandbeveragesuppliesarealwaysonhand与采购部和财务部紧密联系以确保新鲜足够的食物和饮品的供给。DepartmentInformation部门资料HumanResourcesHR人力资源部门DepartmentIntroduction部门介绍Servicesprovidedbydepartment部门提供的服务)Recruitsassociatesforalldepartments)Suppliesagoodworkingenvironmentforassociateswhichisultimatelypassedontotheguests提供给员工好的工作环境使员工能以好的工作态度和状态提供给客人好的服务。)Holdsstaffpartiesandevents员工活动策划、组织Responsibilitiesofdepartment部门职责)Ensuresonlyqualifiedandskilledassociatesarehired为酒店找到合适、优秀的人才。)Providestrainingasneeded提供适合酒店和员工需要培训)Supervisesdepartmentaltraining指导部门培训)Managespayrollandbenefitsforallassociatesincludinginsurance,vacationtime,etc员工工资福利管理、计算。)Managesworkattendancerecords员工考勤管理)Gratesandholdsfilesforallassociates员工档案建立归纳、整理。)Plansmonthlyeventssuchasthestaffbirthdaypraty,staffBBQ,etc员工活动策划、组织如员工生日会员工BBQ等)Formulatesallhotelpoliciespertainingtohumanresources酒店人事政策的制定)Recordsallchangesinassociatesstatusincludingterminations,resignations,etc办理员工人事变动)Responsibleforallstafftransportation统筹员工交通问题)Overseesandmakesallstaffdormitoryarrangementsandschedules员工宿舍的管理)Handlesassociategrievancesandcomplaints为员工排忧解难)Providespassport,workpermit,andvisaservicesandalsoschedulesmedicalchecksforallassociates为员工的护照、签证、体检等一系列事宜提供协助。DepartmentalStructure部门结构HODandseniorsupervisors’namesandtitles部门经理及主管的姓名和头衔PeterLi:AreaHumanResourcesDirector李健生:中国区人力资源总监TylerNussbaum:TrainingManager宁石:培训经理ClintonWang:AssistantPersonnelManager王庆军:人事副经理Teamwork团队协作Whenhowdoesyourdepartmentcooperatewithotherdepartments您据部门何时以何各方式与其它部门进行合作。Formulatespoliciesincongruencewitheverydepartments’operations配合各部门的动作并制定相关人事政策以促进动作。CooperateswithFAtoensureaccurateandontimepayeverymonth与财务部合作完成员工工资、福利的发放。Providesallstafftransportation为员工提供交通服务Providesstaffingservicesforalldepartments为各部门提供相关的员工服务。DepartmentInformation部门资料FinanceAccountingFA财务部门DepartmentIntroduction部门介绍Servicesprovidedbydepartment部门提供的服务)FinanceAccountingDeptprovidesfinancialservicesforthewholehotel’sbusinessoperations财务部门为整个酒店的营运提供财务服务。ResponsibilitiesofDepartment部门职责)Processespaymentsofbothguestsandonbehalfofthehotel处理客人及酒店名义下所发生的款项)Creditantcollectionofguestaccounts对客人帐户进行账款回收)Preparesandsubmitsallfinancialreports准备和提交一切财务报告)Conductsperiodicaudits实施定期审查)Controlsandmonitorsallhotelbudgets控制和监督酒店的所有预算)Receivesandmonitorsinventoryofallhotelsupplies接收和监督所有酒店供给的目录清单)Administerspayrollforallassociates管理所有员工的工资表DepartmentalStructure部门结构HODandseniorsupervisors’nameandtitles部门经理及主管头衔JamesLow:AreaFinancialController刘仲耀:中国区财务总监Lilyana:ChiefAccountant酒店主管会计JojoWu:FinanceManager吴咏君:财务经理Operatinghours营业时间:am:pm(MondayFriday)(周一至周五):am:pm(Saturday)::(周六)Approximatenumberofassociates员工人数Associates人Teamwork团队合作Whenhowdoesyourdepartmentcooperatewithotherdepartments您所在部门何时何地以何种方式与其他部门进行合作?)Processespaymentsforalldepartments处理各部门款项)Monitorsallfinancialtransactionswithinandonbehalfofthehotel监督酒店或以酒店名义进行的一切财务交易)Supervisesthehotelstorewhichhousessuppliesforeverydepartment监管存入各部门供给的酒店仓库DepartmentInformation部门资料ITDepartment电脑部门DepartmentIntroduction部门介绍Servicesprovidedbydepartment部门提供的服务)AssistsinensuringsmoothandefficientoperationsoftheITsystem提供技术支持保证酒店的IT系统正常高效的运行Responsibilitiesofdepartment部门职责)InchargeofallITsystemsforallofChina,BTLJ,BTRG,andGDH对中国区域包括丽江悦榕庄、仁安悦榕庄以及建躺宾馆的整个IT系统负责)MaintainstroublefeeoperationoftheITsystem(ITsystemincludesallcomputerandphonesystems)保持酒店IT系统的正常运转(IT系统包括酒店的电脑和电话系统)Areasunderdepartment(egHSKGcovers,publicbathrooms,villas,publicareas,etc)部门负责区域)Everydepartmenthascomputersandphonesandsomehavetheirownsoftwareprograms(FBhasMicrosandReservationsandFOhaveOPERA)每个部门都需对自己的电话和电脑系统负责(餐饮部的Micros和预订及前台的OPERA)DepartmentalStructure部门结构HODandseniorsupervisors’namesandtitles部门经理及主管的姓名和头衔LancelotZhao:AreaITManager赵蚺:中国区电脑部经理Operatinghours营业时间hoursperday,daysperweekTeamwork团队协作Whenhowdoesyourdepartmentcooperatewithotherdepartments您所在部门何时,以何种方式与其它部门进行合作?)Supportseverydepartmentwithanyphone,computer,software,orhardwareneedsorproblems为酒店所有部门提供有关电话、电脑、软件、硬件、方面的所有支持)Updatesallsoftwarewiththemostcurrentinfo,forexampleupdatingMicroswiththemostup–todatemenuitems把最新的信息更新进软件例如:更新旧的菜单软件DepartmentInformation部门资料EngineeringENG工程部门DepartmentIntroduction部门介绍Devicesprovidedbydepartment部门提供的服务)Offersquickandexcellentmaintenanceserviceforguestsandallequipment为住店客人和所有设备提供及时且优质的维修服务Responsibilityofdepartment部门职责Makessureallequipmentisingoodworkingorder确保所有设备正常运转Makessureallvillasareinexcellentorderthroughpreventativemaintenance通过预防性维修确保所有别墅在良好的状态Offersanexcellentandcomfortableleisureenvironmentforguest为客人提供一个舒适的休闲环境Providesasafeenvironmentforguestsandassociate为客人和员工提供一个安全的场所Offersquickandexcellentmaintenanceforguestsandassociates为客人和员工提供及时的优质的维修服务Areasunderdepartment部门负责区域Allequipment,facilities,andbuildingintheguestareaaswellasbackofhouse酒店所有设备设施以及建筑物DepartmentalStructure部门结构HODandseniorsupervisors’namesandtitles部门经理及主管的姓名和头衔KenLi:ChiefEngineer李传仓:工程总监JianjunLi:ElectricalDutyEngineer李建军:电器值班工程师Operatinghours营业时间Twentyfourhours小时Approximatenumberofassociates员工人数associatesTeamwork团队协作Whenhowdoesyourdepartmentcooperatewithotherdepartments您所在部门何时以何种方式与其他部门进行合作?)Cooperateswithotherdepartmentsthroughdailyinspectionsandpreventativemaintenanceaswellasrespondingtoworkrequestsanytime通过日常检查、工作单以及预防性维护和其他部门进行合作)CoordinateswithHSKGonallvilladefectstoensureimmediaterepair在别墅问题能得到及时修理方面与客房部合作)CommunicatescloselywithF&BandSalesforallspecialeventsetuprequirements,egsoundsystems,lighting,etc在特殊活动需求(例如:音响和灯光等方面)与餐饮部和销售部密切沟
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