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Intel® Management and Security Status Application User’s Guide September 14, 2009 Document Revision Version: 0.86 Firmware version: 6.0.x 2 INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR. Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked "reserved" or "undefined." Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without notice. Do not finalize a design with this information. The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order. All products, platforms, dates, and figures specified are preliminary based on current expectations, and are subject to change without notice. All dates specified are target dates, are provided for planning purposes only and are subject to change. This document contains information on products in the design phase of development. Do not finalize a design with this information. Revised information will be published when the product is available. Verify with your local sales office that you have the latest datasheet before finalizing a design. Intel® Active Management Technology requires the computer system to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. Setup requires configuration by the purchaser and may require scripting with the management console or further integration into existing security frameworks to enable certain functionality. It may also require modifications of implementation of new business processes. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see www.intel.com/technology/platform-technology/intel-amt/ Systems using Client Initiated Remote Access (CIRA) require wired LAN connectivity and may not be available in public hot spots or ―click to accept‖ locations. For more information on CIRA visit http://www.intel.com/products/centrino2/vpro/index/htm Code names featured are used internally within Intel to identify products that are in development and not yet publicly announced for release. Customers, licensees and other third parties are not authorized by Intel to use code names in advertising, promotion or marketing of any product or services and any such use of Intel's internal code names is at the sole risk of the user. Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and other countries. *Other names and brands may be claimed as the property of others. Copyright © 2009 Intel Corporation. All rights reserved. 3 IMPORTANT—READ BEFORE COPYING, INSTALLING OR USING. Do not use or load this software or any associated materials (collectively, the ―Software‖) until you have carefully read the following terms and conditions. By loading or using the Software, you agree to the terms of this Agreement. If you do not wish to so agree, do not install or use the Software. LICENSE—Subject to the restrictions below, Intel Corporation ("Intel") grants you the following limited, revocable, non-exclusive, non-assignable, royalty-free copyright licenses in the Software. The Software may contain the software and other property of third party suppliers, some of which may be identified in, and licensed in accordance with, the ―license.txt‖ file or other text or file in the Software: DEVELOPER TOOLS—including developer documentation, installation or development utilities, and other materials, including documentation. You may use, modify and copy them internally for the purposes of using the Software as herein licensed, but you may not distribute all or any portion of them. RESTRICTIONS—You will make reasonable efforts to discontinue use of the Software licensed hereunder upon Intel‘s release of an update, upgrade or new version of the Software. You shall not reverse-assemble, reverse-compile, or otherwise reverse-engineer all or any portion of the Software. Use of the Software is also subject to the following limitations: You, (i) are solely responsible to your customers for any update or support obligation or other liability which may arise from the distribution of your product(s) (ii) shall not make any statement that your product is "certified," or that its performance is guaranteed in any way by Intel (iii) shall not use Intel's name or trademarks to market your product without written permission (iv) shall prohibit disassembly and reverse engineering, and (v) shall indemnify, hold harmless, and defend Intel and its suppliers from and against any claims or lawsuits, including attorney's fees, that arise or result from your distribution of any product. OWNERSHIP OF SOFTWARE AND COPYRIGHTS—Title to all copies of the Software remains with Intel or its suppliers. The Software is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You will not remove, alter, deface or obscure any copyright notices in the Software. Intel may make changes to the Software or to items referenced therein at any time without notice, but is not obligated to support or update the Software. Except as otherwise expressly provided, Intel grants no express or implied right under Intel patents, copyrights, trademarks, or other intellectual property rights. You may transfer the Software only if the recipient agrees to be fully bound by these terms and if you retain no copies of the Software. LIMITED MEDIA WARRANTY—If the Software has been delivered by Intel on physical media, Intel warrants the media to be free from material physical defects for a period of ninety (90) days after delivery by Intel. If such a defect is found, return the media to Intel for replacement or alternate delivery of the Software as Intel may select. EXCLUSION OF OTHER WARRANTIES—EXCEPT AS PROVIDED ABOVE, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. Intel or its suppliers do not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained in the Software. LIMITATION OF LIABILITY—IN NO EVENT SHALL INTEL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, OR LOST INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF INTEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS PROHIBIT EXCLUSION OR LIMITATION OF LIABILITY FOR IMPLIED WARRANTIES OR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. 4 Contents 1 Introduction ...................................................................................................... 6 2 System Requirements ........................................................................................ 7 3 Installation ....................................................................................................... 8 3.1 Installing Microsoft* .NET Framework 3.5 .................................................. 8 3.2 Installing all SW components.................................................................... 8 4 Using the Intel® Management and Security Status Application and Icon ................... 14 4.1 General Tab .......................................................................................... 15 4.2 Intel® AMT Tab ...................................................................................... 17 4.2.1 Fast Call for Help ...................................................................... 18 4.2.2 Support Session status section ................................................... 18 4.2.3 System Defense State ............................................................... 19 4.3 Advanced Tab ........................................................................................ 19 4.3.1 Intel® Management Engine ....................................................... 20 4.3.2 Secure Output Window Settings ................................................. 20 4.3.3 Extended System Details ........................................................... 20 4.3.4 Network Information ................................................................. 21 4.4 Exiting the Application ............................................................................ 23 5 Advanced Configuration ..................................................................................... 24 5.1 General tab logo .................................................................................... 24 5.2 Load on Start-Up options ........................................................................ 24 5.3 Load in disabled state ............................................................................. 24 5.4 Specifying the Delay Before the IMSS Loads .............................................. 25 5.5 Show Notification option ......................................................................... 25 5.6 ‗Click here for more details‘ link ............................................................... 25 6 Troubleshooting Intel® Management and Security Status ....................................... 27 6.1 Error message appears upon application load ............................................ 27 6.2 Working with Mutual authentication on the local interface ........................... 27 6.3 ‗Information Unavailable‘ is displayed instead of technology status .............. 28 6.4 Client Initiated Remote Access Connection failure ...................................... 28 5 Revision History Version Modification May 18, 2009 Initial version received from PAE 0.85, September 7, 2009 Updated screen capture in section ―4.4 Exiting the Application‖ Added firmware version to cover Added section Specifying the Delay Before the IMSS Loads 0.86, September 14, 2009 Updated screen capture at end of installation; removed requirement to restart Updated section 3.2 Installing all SW components – added that installer location may be changed by OEM and added mention of InstallShield version Added IPv6 information Updated information specifying when IMSS will be loaded 6 1 Introduction This guide describes how to install and use the Intel® Management and Security Status Application, an application that displays information about a platform‘s Intel® Active Management Technology (Intel® AMT), Intel® Remote PC assist (Intel® RPAT) and Intel ® Standard Manageability services. The Intel® Management and Security Status icon indicates whether Intel® AMT, Intel® RPAT and Intel ® Standard Manageability are running on the platform. The icon is located in the notification area. By default, the notification icon is displayed every time Windows* starts. The Intel® Management and Security Status application has a separate version per every Intel® AMT generation (4.x, 5.x, 6.x). This User Guide describes the Intel® Management and Security Status application for Intel® AMT generation 6.x. Note: If the Intel® Management and Security Status application starts automatically as a result of the user logging on to Windows, the icon will be loaded to the notification area only if Intel® AMT, Intel® RPAT or Intel ® Standard Manageability is enabled on the platform. If the Intel® Management and Security Status application is started manually (via the Start menu), the icon is loaded even if none of these technologies is enabled, as long as all the drivers have been installed. Note: The information displayed in the Intel® Management and Security Status is not shown in real time. The data is refreshed at different intervals. 7 2 System Requirements To enable installation and use of the Intel® Management and Security Status Application, the following are required on the platform:  Intel®5 Series Express Chipset with Intel ® AMT / Intel ® Remore PC Assist or Intel ® Standard Manageability  Windows* XP / Windows Vista* / Windows 7* 32/64 bit versions  Microsoft* .NET Framework 2.0 or 3.5 (version 3.5 is preferred)  The Intel® MEI driver.  User Notification Service (UNS)  Local Manageability Service (LMS) Note: For Intel® AMT versions 6.0 there is a bundled installation package for the following components: Intel® Management and Security Status Application, Intel ® MEI driver and LMS/SOL driver. Please see the Bring-up User Guide for more information. 8 3 Installation The Intel® Management and Security Status Application is automatically installed with the Management Engine components. The installation process consists of two steps: Installing the Microsoft* .NET framework (a requirement for running the software); and installing the status application. The order of the steps is imperative (always install the framework before the Intel® AMT applications). 3.1 Installing Microsoft* .NET Framework 3.5 1. Download Microsoft* .NET Framework 3.5 (dotnetfx35.exe) from Microsoft‘s* website. One link to the installer application is http://download.microsoft.com/download/6/0/f/60fc5854-3cb8-4892-b6db- bd4f42510f28/dotnetfx35.exe. Installing the version available in that location ensures that you are using the latest version required by the software package. The installation process may take several minutes. Double-click the downloaded application. 2. The installer extracts the contents and displays the Supplemental License Terms screen. 3. Read the license content and select the accept option to proceed with the installation. 4. When the installer finishes, press the Finish button. 3.2 Installing all SW components The installer is located in the firmware kit at Drivers\MEI_SOLInstaller\Setup.exe (and at Drivers\ME_IS\SetupSE.exe for the InstallShield version). Note: The location and name of the installation program may be different if changed by the OEM. 9 1. Double-click the installer to install the following components (Note: The location and name of the installation program may be different if changed by the OEM): a. Intel ® MEI b. SOL driver c. Local Manageability Service (LMS) d. User Notification Service (UNS) e. Intel® Management and Security Status Application. f. ME WMI Provider As a result the Welcome window opens. 10 2. Click Next. The License window opens. 11 3. Read the license conditions and click Yes to accept them. A Readme file displays system requirements and other information about the application. 12 4. Read the information in the Readme file and click Next. The installation begins, displaying its progress in the window. 13 5. When the installation is complete, click Next in the Setup Progress window, and click Finish in the Setup is Complete window. 14 4 Using the Intel® Management and Security Status Application and Icon Whenever either Intel® AMT, Intel® RPAT or Intel ® Standard Manageability is enabled, Intel® Management and Security Status icon is loaded into the notification area when Windows* starts. It can also be started using the shortcut located in ‘All Programs\Intel\Intel® Management and Security Status’ in the Windows* Start menu. While the Intel® Management and Security Status is running, the Intel® Management and Security Status icon is visible in the notification area. This icon will appear blue if any one of the aforementioned technologies is enabled on the computer. In any other case, the icon will appear gray. To view the Intel® Management and Security Status Application:  Double-click the Intel® Management and Security Status icon, or  Right-click the icon and choose Open, or  Click on the following shortcut:  On XP: ‘All Programs\ Intel\ Intel® Management Engine Components’ in the Windows* start menu.  On Vista/Win7: All Programs\Intel\Intel® Management and Security Status\ Note: if your computer is set to Classic start menu - path will start with ‗Programs‘ instead of ‗All Programs‘. In addition, settings presented above are the default – in case the user has changed the location during installation the path will be different. The following sections describe the information available in the application‘s tabs. Information about the application is available also by clicking either the Learn more button or link. 15 4.1 General Tab The General tab provides basic information about the Intel® AMT, Intel® RPAT and Intel ® Standard Manageability status and events. Events and some of their details are displayed in the Event History section. These can be sorted by clicking on the relevant column header. 16 The status of Intel® AMT, Intel® RPAT or Intel ® Standard Manageability is displayed in the Service Status section depending on which technology is operational on the system. The status could be one of the following:  Intel® AMT: Enabled / Disabled / Not detected / Information unavailable. When Intel ® AMT status presents Enabled it means that the Intel ® AMT technology is supported on the system. Intel ® ME status (in the Advanced Tab) will give the user information on whether the Intel ® ME is configured (hence Intel ® AMT is functional and operating). When Intel ® AMT status presents Disabled it means that the Intel ® AMT technology is not supported on the system.  Intel® RPAT: Enabled / Disabled / Information unavailable. When Intel ® RPAT status presents Enabled it means that the Intel ® RPAT technology is supported on the system. When Intel ® RPAT status presents Disabled it means that the Intel ® RPAT technology is not supported on the system. The user should use a dedicated Intel ® RPAT agent (which is not developed by Intel) to enroll and view current status of Intel ® RPAT.  Intel Standard Manageability: Enabled / Disabled / Not detected / Information unavailable Intel ® Management and Security Status will be available next time I log on to Windows: Checking this box causes the