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首页 贝恩咨询岗位职责-ManagerJob1(2)

贝恩咨询岗位职责-ManagerJob1(2).ppt

贝恩咨询岗位职责-ManagerJob1(2)

光平
2019-04-25 0人阅读 举报 0 0 0 暂无简介

简介:本文档为《贝恩咨询岗位职责-ManagerJob1(2)ppt》,可适用于战略管理领域

bcCopyrightcopyBainCompany,IncProfessionalStandardsBOSbcProfessionalStandardsMarchAuthor:PeterAmanContributors:BarbaraBjornsonLairdReedCopyrightcopyBainCompany,IncprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSAgendaComplianceandIntroductionPoliciesCasesSourcesofadditionalinformationprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSAgendaComplianceandIntroductionPoliciesCasesSourcesofadditionalinformationprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProfessionalStandardsComplianceFailuretofollowdescribedpolicieswillresultinsignificantpenalties,uptoandincludingimmediateinvoluntaryterminationprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSPolicyAreasProtectingsharingclientinformationCompetitordatagatheringExclusivityandclientconflictHarassmentanddiscriminationInsidertradingGeneralandExpensePoliciesPolicyAreasprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProgramDescription(of)Whatasetofworldwideprofessionalstandards(capturedinclientservicepolicystatements)whichreinforceourcommitmenttoactingwithintegrityandhonestyspecificguidelines(capturedinclientservicepolicystatements)fortrickysituationswherethereistensionbetweendoingthebestfortheclientanddoingtheldquorightrdquothing,orbetweenneedsofmultipleclientsagroupofpeopleinthecenterandinlocalofficesdedicatedtointerpretingandapplyingthepoliciesprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProgramDescription(of)WhyBainrsquosreputationandsuccessultimatelydependsonittoensurethattheinstinctivereactiontoatrickysituationisgenerallytherightonereinforceafirmwidecommitmenttoldquodoingtherightthingrdquoreinforceaculturewhichembodiesintegrityandhonestythatwecanallbeproudofprovideabusinessenvironmentconsistentwithfirmmanagementandemployeesvaluesProtectionfromlawsuitsprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProgramDescription(of)Whoeveryindividualemployeeembodiesourprofessionalstandards,thoroughlyunderstandsthemandappliesthemconsistentlyandcomprehensivelylocalofficeProfessionalStandardsProgramManagerinterprets,counsels,providesfeedbacktootherofficesandtheCenterProfessionalStandardsProgramDirector(PeterAman)centralresourcetomanageimplementationofprogramandassistdrivingofcontinuedprogramdevelopmentandimprovementProfessionalStandardsProgramOfficerandCoordinator(ColinAnderson,BarbBjornson)centralresourcetofurtherdevelop,refine,andinterpretmechanismformediationManagementreinforce(actively),interpret,apply,provideincentivesdisincentivesprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProgramDescription(of)Howthroughlocalresources(ProfessionalStandardsManagerscoordinatedwiththeCenter)worldwidetrainingforalllevelsrolemodelingattheteamlevellocalcommunicationsandmarketingcoordinatedbythecenter(eg,intranet)internalexternalmarketingincentivesanddisincentivesBVUprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSAgendaComplianceandIntroductionPoliciesCasesSourcesofadditionalinformationprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProfessionalStandardsPoliciesProtectingandsharingclientinformationCompetitordatagatheringExclusivityandclientconflictHarassmentanddiscriminationInsidertradingGeneralandExpensePoliciesprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProtectingSharingClientInformationGuidelinesclientidentityclientinternaldataproprietaryinsightspurchasedstudies(permissionmaybeoverarchingatcasestart)presentationsproposalsbackupinformationsuccessstoriesgeneralinsightsgeneraldevelopedinformationpubliclyavailableinformationInformationWhichcanandshouldbesharedWhichshouldbesharedoncesanitizedCannotbesharedwithoutexplicitpermissionfromtheclientNoconfidentialorproprietaryinformation(includingtheclientrsquosidentityandcharacteristicsoftherelationship),providedbyorobtainedfor,aclientmaybegiventoanyoneoutsidethecaseteamInformationwhichisneitherproprietarynorconfidentialmaybesharedonlywiththeexpressapprovalofaBainpartnerontheoriginatingcase,andinmanycases,theclientprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProtectingSharingClientInformationDisguisingInformationWhenclientinformationisprovidedtoacompetingcaseteamorwithinaPracticeArea,thematerialmustbesanitizedbyoratthedirectionoftheOperatingVPwhoisthenalsoresponsibleforapprovingthefinalproductWhenclientinformationisprovidedtoanoncompetingcaseteam,theprocessofsanitizingtheinformationmaybedonebyoratthedirectionoftheVPaskingfortheinformationbuttheOperatingVPisresponsibleforapprovingthefinalproductSanitizing(ordisguising)clientinformationandapprovingdisapprovingcommunicationoftheinformationistheresponsibilityoftheOperatingVPwhodidtheworkaccordingtothefollowingguidelines:professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProtectingSharingClientInformationDecisionRulesforDevelopedInfoDoesthedevelopedinformationdependheavilyonclientproprietarydatainputinformationSourcedatahighlyproprietary(notpublic)Sourcedatareliantonclientinputandorinvolvement(eg,clientinterviews)Didclientpayasignificantportion(eg,xor$x)ofthecostofBainrsquosvalueaddedindevelopingtheinformation(ie,insightpaidforbyoneclient,notmany)WouldsharingtheinfopasstheldquoSunshineTestrdquoWouldsharingtheinfopasstheldquoSunshineTestrdquoSanitizeInformationandShareitInformationMayNotbeSharedWithoutClientPermissionInformationShouldbeSharedprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSProtectingandSharingClientInformationPolicySummary*CopyrightpermittingExternalReportsArticleorreportname,date,author,etcNewsormagazinearticleLiteraturesearchReportpurchasedbyBain(notclient)BainPresentationsMethodologySlidesWorkplansIndustryoverviewdataStrategicinsights(iftheinsightsweredevelopedovermanyclientsandnotjustone(eg,lessonslearnedfromaretailcustomersegmentationcase))Strategicinsights(iftheinsightsweredevelopedforjustoneclient(eg,asequencingalgorithmfortwoautomanufacturers))InternalclientdataClientresearchdataReportpurchasedbyclientAstudyconductedbytheclientAdataspreadsheetfromtheclientXXX*X*XXXXXXX*XXInformationthatcanandshouldbesharedClientapprovalbeforesharinginformationInformationmustbedisguisedbeforesharingSubjecttoOperatingVPapprovalprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringObjectivesThegreatestamountofthehighestqualityinformationAtthelowestpossiblecostforourclientWiththehigheststandardsofprofessionalconduct(andtradeoffswillalwaysberesolvedinfavorofbusinessethicsoverdatacollectionconvenience)professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringPolicies(of)ClientconfidentialitymustbeprotectedneverrevealclientnamewithoutVPandclientapprovalAllstatements,writtenorverbal,mustbetrueLyingisneveracceptableunderanycircumstancesRefusingtoanswerquestionsispreferabletolyingBainEmployeescannotmisrepresentthemselves,thefirm(nameortypeofenterprise),orthetypeofresearchtheyareperformingprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringPolicies(of)InterviewrespondentscanbepromisednonsensitiveresultsofresearchonlyifsuchresultsarefurnishedasdescribedandpromisedNocompanymaybecontactedbyacaseteamforacompetitorinterviewwithoutexpressapprovalfromaVPonthecase(topreventinadvertentlycallinganotherofficersquosteamrsquosclientbymistake)professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringPolicies(of)OnlyVPsmayapprovesignwrittenstatementswhichdescribeforcompetitorinterviewtargetsthepurposeofthequestionsorthedestinationlimitationsontheuseoftheresultingdataNonmanagementemployeesmaybecontactedonlywithexpressapproval(fromaVPonthecase)Wheninterviewingsomeonecurrentlyassociatedwithourclientwhopreviouslyworkedforacompetitorofourclient,Bainstaffshouldclearlycommunicatethatweexpectthemtohonortheirconfidentialitycommitmentstotheircurrent(orprevious)employerwearespecificallyaskingthemtoavoiddivulginganyinformationwhichisproprietaryorshouldbeconsideredconfidentialweareonlyaskingforinformationthattheyarecomfortabledivulgingprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringPolicies(of)InnocircumstancesmayaBainemployeeofferanykindofmonetaryornonmonetaryincentiveforthepurposeofgatheringinformationBainemployeesareresponsiblefortheactionsofthosetheydirectlyorindirectlysuperviseOverarchingtestofanydecisionisalwaystheldquoSunshineTestrdquowhethertheactionstandsupunderscrutinybyanobjectiverdparty(oronthefrontpageoftheWallStreetJournal)professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringGuidelines(of)HowdowerepresentourselvesIam(yourname)ofBainCompanyamanagementconsultingfirmIam(yourname)ofBainCompanyIamdoingmarketresearchIam(yourname)apotentialinvestorIam(yourname)apotentialcustomerIam(yourname)wouldyougivemesomeinformationIam(yourname)abusinessschoolstudentBainCompanyamarketresearchfirmamarketresearchfirmAlwaysAcceptableAcceptableOnlywithVPandoftenclientApprovalAbsolutelyProhibitedXXXXXXXXprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringGuidelines(of)HowdoyourepresenttheclientnomentionindustryofclientareaofinteresttoclientclientnameanythingelseWhatorganizationsdowecontactcustomersindustryassociationssupplierscompetitorssecurityanalystsAlwaysAcceptableAcceptableOnlywithVPandoftenclientApprovalAbsolutelyProhibitedXXXXXXXXXXprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCompetitorDataGatheringGuidelines(of)Whointheorganizationdowecontactseniormanagementmiddleandjuniormanagementnonmanagement(laborandclerical)AreincentivesappropriateforgatheringinformationmoneyothernonmonetaryrewardsAlwaysAcceptableAcceptableOnlywithVPandoftenclientApprovalAbsolutelyProhibitedXXXXXprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSExclusivityandClientConflictPolicySummary(of)BainCompanyisdedicatedtohelpingourclientsachieveoutstandingresultsAssuch,weprideourselvesonhavingthemostrigorousstandardsintheconsultingindustrywithrespecttoconfidentiallyandconflictofinterestConfidentialityofdata:OurgoalisabsoluteprotectionofproprietaryclientdataRigorousinternalpoliciesandproceduresldquoAssignmentexclusivityrsquo:BainCompanywillnotacceptaclientassignmentworldwidewhereinourjudgmentsuccesswouldcauseanexistingclientassignmenttofailUndermanycircumstances,thispermitsBaintoservetwocompetitorsinanindustryHowever,thiswilloftenrestrictstaffingandtheofficeinvolvedToourknowledge,nootherleadingconsultingfirmoperatesastandardthisrigorousprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSExclusivityandClientConflictPolicySummary(of)Formalldquoperformancepartnershiprdquo:Whereappropriate,weaspiretoagreetoformalldquoperformancepartnershipsrdquowithourclients,aimedatcreatingsustainedexceptionalclientresultsSucharrangementsareentirelyatthebehestofourclientsAldquoperformancepartnershiprdquorelationshipisinnowayarequirementbyBainCompanyldquoInternalBaingatekeeperrdquo:AmemberoftheBainCompanyworldwidePolicyCommitteeisdesignatedldquointernalgatekeeperrdquo,toensureanyissuesrelatingtopossibleconflictofinterestareresolvedinamannerfullyconsistentwithBainpoliciesandclientinterestsldquoPeopleexclusivity:IndividualswhoareinvolvedinstrategyworkforaclientarerestrictedfromdongstrategyworkforadirectcompetitorforaminimumperiodfollowingtheendofanassignmenttypicallyonetotwoyearsforseniorindividualsprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSHarassmentandDiscriminationPolicySummaryNoemployeeshallthreatenorinsinuateanyadverseeffectswhatsoeveronanotheremployeewhoisrefusingtosubmittosexualadvancesNoemployeeshallengageinsexuallyharassingbehavior,includingpropositions,sexualcomments,sexuallydegradingterms,orthedisplayofworkplacedecorations,whichcouldpossiblyoffendanotheremployeeNoemployeesshallcreateanoffensiveorintimidatingworkenvironmentorexperiencebywords,acts,jokes,threats,orprintedmaterialswhichdemeanorshowhostilitytoanindividualrace,color,religion,gender,nationality,age,sexualorientation,ordisabilityprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSInsiderTradingPolicySummary(of)Ourpolicyoninsidertradingprovidesthegreatestprotectiontobothindividualemployeesaswellastothefirm(designedtopreventanyviolationsofsecuritieslaws,inadvertentorotherwise,aswellastoavoidtheappearanceofimproperconductonthepartofanyoneemployedatourfirm)Youareprohibitedfromtrading,andfromtippingotherstotrade,inacompany#sstockwhen:youknowmaterial,nonpublicinformationaboutacompanyorthecompanyisaBainclient(andappearsonBain#sRestrictedList)orthecompanyisotherwiseassociatedwithBainoraBainclient(andappearsonBain#sRestrictedList)IftradingoutsidetheUS,youareexpectedtoadheretolocallawshowever,evenifthereisnolocalprohibitiononldquoinsidertradingrdquo,tradinginthestockofaBainclientisnotpermittedprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSInsiderTradingPolicySummary(of)TheldquoRestrictedListrdquoofcompaniesinwhichemployeesmaynottradeismaintainedbyLocalControllers,CorporateTreasuryandpossiblytheseniorLibrarianineachlocalofficeIfyouownasecurity,youmaysellthesharesimmediately(assumingnoissueofinsiderinformation)orholdtheshares(eitherinaldquoblindrdquotrustoruntilmonthsafteryouleaveBain)inrarecircumstancesandonlywiththeapprovaloftheCenter,youmaybeabletosellasecurityontheRestrictedListwithinaprescribedwindowTheconsequencesofinsidertradingviolationscanbestaggering:civilfinesuptotimestheprofitgainedorlossavoidedbythetradingcriminalfines(nomatterhowsmalltheprofit),ofupto$millionliabilitytothosedamagedbythetradingtheappearanceofimproperconductcanhaveaveryseriousimpactonBainrsquosbusinessandfinancialresultssanctionsuptoandincludingterminationofemploymentforcauseprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSGeneralandExpensePoliciesEmployeesmaynotviolateanycriminalorcivillawsorregulations(federal,state,orlocal)aspartofanyworkforBainCompanyoritsclientsnormaytheyrecommend(eitherseriouslyorinjest)thattheclientviolateanycriminalorcivillawsorregulationsBainCompanyletterheadmayonlybeusedforBainCompanybusinessEmployeescannotacceptgiftsorpaymentsfromrdpartyvendorsexceptthosegenerallyacceptedinthebusinesscommunity)(eg,frequentflierawards)EmployeescannotuseBainorBaingeneratedcontactstopromoteorsellproductsofcompaniesinwhichtheyhaveamaterialinterestGeneralPolicies:EmployeesmustfollowExpenseStandardstodeterminereimbursableexpensesExpensePolicies:professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSAgendaComplianceandIntroductionPoliciesCasesSourcesofAdditionalInformationprofessionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCrossTeamSharingofExternalDataSources(of)Whiletalkingsociallywithafriendwhoisworkingforadifferentclientinthesameindustryasyourclient(telecommunications),yourfriendmentionsthathermanagerhasjustapprovedthepurchaseofa$,industryreportThispagecomprehensivedocumentisfromaresearchfirmandhasmuchofthedatathatsheneedstocompleteheranalysisShethinksitmightbehelpfultoyourcaseteamYoubelievethisreportcontainsmuchofthedataandanalysisthatyouwouldneedforyourownanalysisYourfriendhasacopyofthereport,and,asitcontainsnoprivateorconfidentialdatafromherclient,sheasksifyouwantacopyAdditionally,sheoffersyouanumberofgeneralarticles,webpages,andliteraturesearchesontheindustrythatmightbeofsomeusetoyouSituation:Complication:professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCrossTeamSharingofExternalDataSources(of)Canyouphotocopypartsofthe$,reportthatherBaincaseteampurchasedCanyouusethepubliclyavailablearticles,webpages,andliteraturesearchesyourfriendhasfoundeventhoughsheconductedthesearchontimethatwasbilledtoanotherclientQuestions:professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSCrossTeamSharingofExternalDataSources(of)IfBain,notoneofitsclients,paidforthereport,theinformationcanbesharedwithinBainHowever,youshouldcheckwiththeBainlibraryandtheresearchfirmthatpublishedthereporttoensurecopyrightlawswillnotbeviolatedIfaBainclientpurchasedthereport,BainmustsecuretheapprovalofthatclientinordertosharethereportwithanotherclientcheckwithyourVPTypically,thetwoclientswillsplitthecostofthereportAgain,youshouldcheckwiththeBainlibraryandtheresearchfirmthatwrotethereporttoensurecopyrightlawswillnotbeviolatedPubliclyavailablearticles,webpages,andliteraturesearchescanbesharedwithyouwithapprovalofthemanageronthecasecheckwithhimherfirstAnswers:professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSSharingDataandResearchDoneforAnotherClient(of)WhileresearchingthebenchmarkingworkthatBainhasdoneforitsclientsintheutilitiesindustry,youfindacasethatcontainsaninternalandexternalBDPforacompetitorfromanothercountryAcasesummaryexistsonBRAVAbutitdoesnothaveanyofthebackupdatathatwouldbehelpfulinyoureffortstobenchmarkthecompetitorsofyourclientThoughthecasewasdisguisedinBRAVAitappearsthatsomeofthebestpracticesareinternaltotheBainclientforwhomtheworkwasperformedAslidethatlistssourcesintheBRAVApresentationshowsthatmuchoftheinformationthatwascollectedforthecompetitorsisfrompublicsourceslikeOSHA,theEPA,andvariouslocalnewspapersHowever,thereisdetailedcostinformationontheoldclientthatcamefromtheirfinancedepartmentaswellasaninternalreportthattheclientrsquosoperationsgroupconducted,independentofBain,ontheircompetitorsrsquomachinerymaintenancecostsToensuretheaccuracyofyouranalysisandtosavetime,youproposetoyourcaseteamleaderthatyouintegratemuchofthedatafromthepreviousBDPintoyourownwork,updatinginformationwherenecessarybyusingthecontactsunearthedbytheoriginalworkSituation:Complication:professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSSharingDataandResearchDoneforAnotherClient(of)CanyoucontacttheCTAontheothercaseandrequestthepubliclyavailablebackupdataCanyouusetheotherclientrsquosinternalstudydoneoncompetitorsrsquomachinerymaintenancecostswiththerationalethatitdoesnotcontainanyoftheotherclientrsquosowndataCanyouutilizethelistofsourcesthatthepreviousteamdevelopedCanyourequestacopyoftheoriginalclientrsquosfinalpresentationandusetheaggregatednumberstheycalculatedtorealitycheckyourownworkQuestions:professionalstandardsbcCopyrightcopyBainCompany,IncProfessionalStandardsBOSSharingDataandResearchDoneforAnotherClient(of)ObtainingthepubliclyavailablebackupdataisallowedHowever,youshouldcontactyourmanagerforhisherapprovalbeforeaskingforthedataUsingtheinternalreportthattheotherclientrsquosoperationsgroupconductontheircompetitorsrsquomachinerymaintenancecostsisnotpermittedasitunambiguouslybelongstotheclientandwasdevelopedusingclientresourcesEvenifthereportcontainsonlyasummaryofpubliclyavailableinformationandnointernaldata,itshouldnotbeusedandwouldmostcertainlyfailtheSunshineTest(TheSunshineTest:wouldyouandothersatBainbeatallconcernedifthisparticularinformationbecameverypubliceg,onpageofTheWallStreetJournal)Inordertoupdatecostin

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