Six Sigma Survey

Copyright TreQna 2006 Survey on Six Sigma and Innovation Survey Owner Rene Survey Summary by Ajit Singh TreQna Survey Central Copyright TreQna 2006 20.4% 26.5% 8.2% 4.1% 2.0% 2.0% 6.1% 2.0% 28.6% Others Manufacturing Services Banking/ Financial/ Insurance Government/ Public Admin Commerce/ Trading Transportation Telecom Construction 36.7% 12.2% 12.2% 2.0% 6.1% 30.6% Over 2000 500 to 1999 250 to 499 50 to 249 20 to 49 1 to 19 14.3% 18.4% 20.4% 18.4% 28.6% None Basic Training Green Belt Black Belt Master Black Belt 24.5% 14.3% 44.9% 16.3% Over 10 years 5 to 10 years 3 to 5 years 0 to 3 years Please note that this is only the summary of survey data results and no attempt has been made to conclude or to take out inference from the survey results. TreQna would not be liable for any inferences and/ or conclusion or any decisions that are made based on such inferences/ conclusions by anyone. Following four charts depict demography of people who responded to this survey through TreQna. Starting from next page are the results of other survey questions. Survey data dump has been attached to assist further analysis by interested parties. Classification by Industry Classification by Size of the Company Classification by Level of Training Classification by Experience with the Current Company Copyright TreQna 2006 Q1. Six Sigma foster the awareness, clear definition and regular up date of customer's needs and wants? 2.0% 6.1% 4.1% 0.0% 22.4% 34.7% 30.6% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q2. Six Sigma encourages us to constantly look for new ideas? 0.0% 6.1% 2.0% 8.2% 8.2% 40.8% 34.7% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q3. Six Sigma foster the knowledge of key advanced technologies, processes in our field and the opportunities and threats they pose to our organisation? 2.0% 2.0% 10.2% 10.2% 18.4% 42.9% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q4. Six Sigma makes the absorption of new ideas easier? 2.0% 4.1% 4.1% 8.2% 32.7% 34.7% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q5. Six Sigma foster the development of external links with possible suppliers of technology and/or information? 0.0% 6.1% 6.1% 6.1% 30.6% 40.8% 10.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q6. Six Sigma foster internal and external benchmarking? 0.0% 2.0% 2.0% 8.2% 18.4% 38.8% 30.6% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q7. Six Sigma foster the adoption of best practices? 0.0% 2.0% 0.0% 6.1% 18.4% 40.8% 32.7% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q8. Six Sigma foster the knowledge of our market and makes our organisation more externally focused? 2.0% 2.0% 8.2% 6.1% 20.4% 38.8% 22.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q9. Six Sigma foster the alignment of our innovation activities with our corporate’ strategy? 2.0% 2.0% 0.0% 6.1% 20.4% 53.1% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q10. Six Sigma foster the knowledge of our competition and of our competitive position? 2.0% 8.2% 4.1% 10.2% 18.4% 44.9% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q11. Six Sigma foster the alignment of our resources to the need of our market? 0.0% 10.2% 0.0% 12.2% 18.4% 44.9% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q12. Six Sigma foster the knowledge of our technological competencies and how they link to each other? 0.0% 4.1% 6.1% 10.2% 22.4% 40.8% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q13. Six Sigma improves our understanding of how innovation helps us to compete? 2.0% 2.0% 4.1% 6.1% 24.5% 42.9% 18.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q14. Six Sigma foster the involvement in the improvement/innovation process of all internal and external groups and their different perspectives? 0.0% 2.0% 4.1% 10.2% 18.4% 46.9% 18.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q15. Six Sigma foster the early involvement of key customers in our product service innovation process? 4.1% 6.1% 6.1% 4.1% 14.3% 44.9% 20.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q16. Six Sigma foster the mobilization and sharing of tacit knowledge? 2.0% 2.0% 2.0% 12.2% 24.5% 42.9% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q17. Six Sigma foster R&D programme which are strategically directed? 4.1% 8.2% 4.1% 14.3% 14.3% 42.9% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q18. Six Sigma foster procuring knowledge’s resources which contributes to realizing our strategic goals? 2.0% 4.1% 0.0% 12.2% 16.3% 51.0% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q19. Six Sigma creates the conditions for creative problem solving? 0.0% 0.0% 2.0% 0.0% 16.3% 44.9% 36.7% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q20. Six Sigma foster technology transfer between internal sources or from external sources? 2.0% 4.1% 10.2% 12.2% 12.2% 46.9% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q21. Six Sigma foster the development of formal and informal knowledge network? 0.0% 2.0% 2.0% 6.1% 24.5% 42.9% 22.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q22. Six Sigma foster the early involvement of our key suppliers in our improvement/innovation process? 0.0% 2.0% 8.2% 16.3% 18.4% 44.9% 10.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q23. Six Sigma foster learning before doing? 0.0% 2.0% 0.0% 4.1% 24.5% 51.0% 18.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q24. Six Sigma foster sharing a common vision of innovation’s projects? 0.0% 0.0% 0.0% 10.2% 24.5% 49.0% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q25. Six Sigma facilitates the move from initial idea/concept to successful products? 0.0% 0.0% 2.0% 8.2% 20.4% 44.9% 24.5% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q26. Six Sigma foster early involvement and concurrent working/ interplay between users, designers, makers, sellers? 2.0% 4.1% 4.1% 10.2% 28.6% 38.8% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q27. Six Sigma foster cross functional teamwork and cooperation? 0.0% 0.0% 2.0% 8.2% 10.2% 49.0% 30.6% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q28. Six Sigma facilitates the selection of appropriate project structure? 0.0% 2.0% 2.0% 0.0% 34.7% 44.9% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q29. Six Sigma facilitates the selection of the best innovative propositions? 0.0% 4.1% 2.0% 8.2% 16.3% 53.1% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q30. Six Sigma foster the “preparation” of the market to the introduction of new ideas/products/services, hence facilitates their market launch? 4.1% 4.1% 8.2% 16.3% 20.4% 38.8% 8.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q31. Six Sigma foster keeping projects to tight schedule? 4.1% 4.1% 12.2% 6.1% 22.4% 28.6% 22.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q32. Six Sigma foster capturing knowledge(lesson learned, critical success factors…)from projects and feeding it into future practices? 0.0% 2.0% 2.0% 4.1% 22.4% 44.9% 24.5% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q33. Six Sigma foster learning from the experience of others within and outside our industry? 0.0% 6.1% 6.1% 14.3% 20.4% 36.7% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q34. Six Sigma has helped making training and development a priority in our company? 4.1% 4.1% 6.1% 8.2% 12.2% 44.9% 20.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q35. Thanks to Six Sigma our improvements are well recorded? 0.0% 0.0% 2.0% 6.1% 22.4% 40.8% 28.6% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q36. Sigma creates an environment and management structure that support true team work? 4.1% 6.1% 4.1% 4.1% 28.6% 30.6% 22.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q37. Six Sigma foster the development of learning in our supply chain? 2.0% 10.2% 2.0% 12.2% 24.5% 36.7% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q38. Key individuals (inspirational/enthusiastic innovators, project’s champions, etc) are recognized and supported? 2.0% 6.1% 0.0% 0.0% 28.6% 46.9% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q39. Communication is effective. It operates vertically and horizontally and in two way mode? 2.0% 0.0% 4.1% 8.2% 32.7% 34.7% 18.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q40. Our reward and recognition system support the innovation process? 4.1% 6.1% 4.1% 12.2% 24.5% 34.7% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q41. Our workforce (not only our specialists) is strongly involved in innovation. 0.0% 12.2% 6.1% 8.2% 24.5% 38.8% 10.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q42. We have a supportive climate for new ideas? 0.0% 10.2% 4.1% 6.1% 24.5% 42.9% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q43. We invest in team building? 0.0% 6.1% 4.1% 8.2% 32.7% 38.8% 10.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q44. Our Six Sigma training programme provides me with the tools I need to contribute to innovation? 2.0% 0.0% 2.0% 10.2% 18.4% 46.9% 20.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q45. Performance is clearly defined and measured against customer requirement? 2.0% 6.1% 2.0% 10.2% 20.4% 34.7% 24.5% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q46. There is a constant and honest communication of successes and set backs throughout the organisation? 2.0% 4.1% 4.1% 18.4% 24.5% 34.7% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q47. An externally supplied Six Sigma learning & deployment programme is dedicated to the education and training of employee at all levels? 6.1% 8.2% 10.2% 12.2% 22.4% 26.5% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q48. We have a self assessment programme in place to measure and communicate our Six Sigma progress, take corrective actions? 6.1% 18.4% 2.0% 6.1% 8.2% 46.9% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q49. Our top management support innovation and commit the necessary resources to support projects? 2.0% 12.2% 6.1% 2.0% 26.5% 34.7% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q50. There is a clear sense of strategic course for the future. It is well understood and consistently communicated? 4.1% 6.1% 10.2% 10.2% 20.4% 36.7% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q51. We all feel encouraged by the accessibility and openness of our senior staff? 4.1% 8.2% 6.1% 16.3% 22.4% 28.6% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q52. Our leaders play the role of enablers, facilitators and resource providers? 6.1% 6.1% 8.2% 6.1% 26.5% 30.6% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q53. Management always attempt to be honest with their staff? 8.2% 4.1% 6.1% 8.2% 22.4% 38.8% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q54. Our management is proactive and question “the way we do things here”? 4.1% 8.2% 4.1% 14.3% 20.4% 28.6% 20.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q55. Our management set up clear and ambitious goals coherent with the company strategy? 8.2% 2.0% 6.1% 18.4% 12.2% 34.7% 18.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q56. Our top leaders are responsible and accountable for Six Sigma results? 12.2% 6.1% 4.1% 10.2% 20.4% 32.7% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q57. DMAIC (problem solving and incremental improvements/modifications) isn’t our main focus: we use Six Sigma to design and redesign product and processes as well. 10.2% 14.3% 4.1% 18.4% 18.4% 26.5% 8.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q58. We use the Design for Six Sigma (DFSS)method/”tools” to design customer’ oriented products and processes. 8.2% 14.3% 4.1% 10.2% 32.7% 24.5% 6.1% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q59. We use the quality function deployment (QFD) method to identify customer need and wants and translate them into critical to quality (CTQ) targets throughout our design and production phase? 6.1% 16.3% 6.1% 10.2% 20.4% 34.7% 6.1% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q60. We use the statistical “design of experiment” (DOE) method to produce robust design? 8.2% 16.3% 4.1% 10.2% 20.4% 32.7% 8.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q61. We use the failure mode and effects (FMEA) analysis to identify/prevent the causes of poor performance and reduce performance variations? 2.0% 8.2% 0.0% 6.1% 18.4% 36.7% 28.6% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q62. We use the TRIZ method/way of thinking to achieve excellence in design and innovation? 12.2% 16.3% 6.1% 20.4% 14.3% 22.4% 8.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q63. Management constantly emphasize the importance of continuously learning, sharing knowledge and best practices? 4.1% 2.0% 2.0% 4.1% 28.6% 36.7% 22.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q64. Six Sigma is promoted as a fun sharing activity? 16.3% 14.3% 12.2% 16.3% 10.2% 18.4% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Copyright TreQna 2006 Q65. Management has developed a strong rationale as to why the Six Sigma system is needed by the business? It is not just another fad that won’ t last. 4.1% 12.2% 6.1% 6.1% 18.4% 38.8% 14.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q66. Top managers are powerful advocates and continuously pound the Six Sigma drum? 6.1% 6.1% 14.3% 8.2% 14.3% 34.7% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q67. Management is concerned with long term sustainable financial results not just Six Sigma’s short term saving? 4.1% 4.1% 14.3% 16.3% 14.3% 28.6% 18.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q68. Six Sigma is used as a management system to transform the organisation rather than purely as a quality improvement tool? 4.1% 6.1% 12.2% 8.2% 20.4% 30.6% 18.4% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q69. Our management is determined to anticipate and keep up with the pace of change in our industry ? 4.1% 2.0% 4.1% 12.2% 26.5% 34.7% 16.3% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q70. We use true cross-functional teams, with team members from various functions? 2.0% 6.1% 4.1% 6.1% 14.3% 42.9% 24.5% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q71. Our structure enables innovation: it is flexible, capable of rapid response to environment changes and environment new needs? 8.2% 6.1% 14.3% 6.1% 24.5% 28.6% 12.2% Strongly Disagree Disagree Somew hat Disagree Neither Disagree or Agree Somew hat Agree Agree Strongly Agree Q72. Our reward system foster collaboration? 12.2%