翰纬-ITC Case summary(Mind Map)_SSO PDF

ITC ITC IS General computerization of ITC's IS was completed quite sometime ago User ADMIN used by the Administration Department to prepare financial reports modules accounts receivable accounts payable salary record bookkeeping varies the most between the various operating countries because of the need for financial accounting system to comply with local laws. user: Administration SHIPPING handle orders for transport of goods creates the necessary travel documents User: Sales Department, a local sales office , Freight Department TRAVEL handles the orders for passenger transportation local sales office or the Sales Department------non-recurring orders the Passengers Department-----planning of transportation orders developed based on the first version of SHIPPING user:Passengers, Sales Department, a local sales office PLANNER 95% PLANNER handles logistics, ensuring that the right truck or bus, and their driver, are at the right place at the right time. User: all users MAINTAIN MAINTAIN is used primarily by the Maintenance Department The maintenance planning is drawn up and carried out based on this data. User: Maintenance Department OFFICE user: department managers, directors,the secretariat and sales and personnel departments,local sales offices include a collection of application include E-MAIL,Internet Infrastructure UTRECHT IBM OS/390 as a central computer also performs specific tasks for LAN including data storage about 800GB disk storage a test mainframe for software suppliers and IT personnel. much lighter version than the production mainframe access the mainframe applications via a web-enabled emulator DUSSELDORF A small mainframe with 400GB NO test mainframe. Link to the network ORANGE A small mainframe with 300GB,almost obsolete Access to mainframe via special terminal emulators LOCAL 12 local offices have 3 PCs, 2 workstation and 1 server 8 local offices have 2 PCs can access SHIPPING and TRAVEL systems. WAN leased lines provided by an external IT supplier this link has raised questions to the IT department about a transaction that was sent, but when retrieved, appeared not to have been processed. IT organization does no have one central department under the responsibility of the local Administration Manager these managers meet once every two months to determine the common computerization policy and draw up plans for the coming 6 months development and maintenance of IS is contracted out to various suppliers under maintenance agreements 50% time to work with IT Utrecht 5 system managers including 1 system manager in mainframe and system software 1 Application manager Testing and modifying the systems and solving minor problems 1 Network Manager management of WAN and LANs for all the regions 2 junior system managers offer primary support to the users DUSSELDORF and Orange 4 system managers no network manager each sale office has one employee is trained to solve the most commonly occurring problems independently regular consultations between the regional head offices about technical issues telephone and E-mail is common means of communication Policy situation Recent reports by two research bureaus have indicated that the IT function within ITC could probably contribute more to ITC's business objectives. They also concluded that the deployment and organization of its IT resources is reasonably good - Collaboration is exemplary, including that which occurs across international borders. - The technical infrastructure is organized in a structured mannerwhich facilitates management. Moreover, extensive documentation on this structure is available. market pressure--- concluded long-term freight transport contracts -Just-in-Time service the manner in which data regarding orders is currently processed within ITC makes it impossible to adequately respond to this need for the time being. he utilization percentage - the percentage of vehicles that are being used for customer orders at any given moment - is lower than desired. opportunities - The removal of internal borders in Europe has increased the possibilities for international freight traffic within Europe. - Improving the economic situation in Eastern Europe will open up a large potential market. The strategy and policychange the handling process project objectives information about order or freight receipt in one hour,24 hours a day a system must be created to allows both the regional head office and drivers communication information for auto route planning Connect to various networks for electronic message exchange it is time to allow the various offices to operate more independently BOARD OF DIRECTORS Utrecht Freight responsible for carriage of goods the truck driver work for this department Handling customers' requirement and arranging out-of-town accommodation for driver Passengers responsible for passenger traffic the bus driver work for this department primarily used by trips organized by travel agencies maintain contact with agencies ,take care of customers' requirement and accommodations Logistics a bit of an outsider ensure the company 's rolling stock of trucks and buses are on road to fulfill paid orders regular contacts are maintained with the other head offices in order to help Freight and passenger maintenance responsible for the rolling stock's state of repair has its own garage ,all trucks and buses are regularly serviced. small repairs are carried out and relatively modest alterations take place contracted out the specialist job and maintain the contacts Sales The Sales Department is responsible for obtaining transport orders for the Freight and Passenger departments. a number of local sales offices tow markets :long-term and non-recurring Administration manages the regional head office's financial accounts. Personnel small department, human resource management orange dusseldorf Strategy and policydevelopment and preparation of policy Financial Control control the financial accounts of each regional head office and prepares financial analyses of long-term customers and prospects Business has long-term contracts,knowing about 80% of its workload two months in advance 1200 trucks and 350 buses makes ITC a reliable transport partner for multinationals ITC.mmap - 2006-8-9 - 12:19 ITC